About the Customer
Through our love for romance, adventure, culture, and the arts, we at The Pavilions Hotels and Resorts live to create our guests the best experiences and weave them into lasting memories. Our team brings these elements together against an authentic local backdrop, wrapped in all the comforts desired when traveling for leisure or business.
Scope and Challenges
The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.
The Pavilions Hotels & Resorts deployed Infor HMS and SunSystems to streamline processes and establish a unified system across the brand's global properties, enhancing efficiencies and agility. The company is also planning to deploy these solutions at its upcoming properties.
Outcome and Implications
Infor Hospitality Management Solution (HMS) is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth.
With Infor SunSystems, The Pavilions Hotels & Resorts can manage all of their financial transactions and report through a single, global platform. This helps the Executive Team at the Pavilions facilitate better decision-making.
"As we continue to grow as a business, it is paramount that our systems keep pace and help us achieve global reach. Through our deployment of Infor HMS and Infor SunSystems, we anticipate significant time savings and reductions in errors, which in turn will make us more agile and nimble. We wanted to deploy a true cloud-ready application that has a single source of truth and unifies our systems globally. Our relationship with the team at Infor was also key to our selection - they have been an excellent partner throughout the implementation process." -said Siobhan McHenry, Group Director at The Pavilions Hotels & Resorts.
"Diversifying systems and information across different centers and regions can be a huge challenge for any organization. Businesses need to be flexible and a solid technological infrastructure is crucial in a scenario of constant change. We are proud to work with The Pavilions Hotels & Resorts to leverage the full potential of Infor SunSystems and Infor HRM to generate future business growth." - said Eric Wong, Vice President, Hospitality at Infor Asia Pacific.
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