United Airlines Digital Transformation Initiatives

About the Customer

United Airlines and United Express operate approximately 5,000 flights each day to more than 340 destinations throughout the world. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United Airlines is also a founding member of the Star Alliance network, which provides service to over 190 countries via 28 member airlines.

Scope and Challenges

The huge scale and complexity of any airline’s network make planning and budgeting for ground operations difficult enough in “normal” times. But increasingly volatile input costs for commodities (such as aviation fuel and the strong appreciation of the US dollar) have made it doubly difficult over the last few years.

When you are the size of United Airlines, which operates an average of 5,000 flights a day across six continents and directly employs 84,000 ground staff, it represents a mammoth challenge.

Outcome and Implications

United chose Anaplan for all their FP&A requirements. Now they have the best of both worlds. United have centralized control, built by us in finance, and decentralized input from all the stations around the world.

In addition, General Managers now have access to the Anaplan system around the clock, so they can immediately update their inputs whenever new information about schedules or rates becomes available. This means the new system delivers more value for them, and they take greater ownership of their budgets.

Additionally, United Airlines, the world’s largest airline, chose PROJILITY to help it implement Microsoft Project Server to help manage project scheduling, resource management and problem-solving across the enterprise. PROJILITY trained United Airline employees on the solution, integrated it seamlessly with other technologies, and produced in-depth reporting to help the business and IT teams understand project status and requirements.


 " United Airline’s Finance team uses Anaplan to save months worth of time and enable effective decision-making, " said Cato Hagen, Senior Manager, Finance at United Airlines.

233 S. Wacker Drive
Chicago, 60606  , IL
1 872-825-4000
Industry Employees Revenue
Aerospace and Defense Subscribe Subscribe

Enterprise Software and Cloud Applications Purchased by United Airlines

Vendor Old Product New Product Function Market Users VAR/SI When Live
Anaplan Legacy Applications Anaplan Planning and Performance Management Platform EPM n/a n/a 2017 2017
Subscribe Subscribe Subscribe Project Portfolio Management PPM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Business Intelligence Analytics and BI Subscribe Subscribe 2016 2018

IT Decision Makers and Key Stakeholders at United Airlines

First Name Last Name Title Email Phone
Subscribe Subscribe Senior Manager, Analytics Subscribe Subscribe
Subscribe Subscribe Sr. Finance Manager Aircraft Maintenance Subscribe Subscribe
Subscribe Subscribe Executive Vice President and Chief Financial Officer Subscribe Subscribe
Subscribe Subscribe Managing Director & Head of Data Analytics Subscribe Subscribe
Subscribe Subscribe Director Revenue Business Intelligence Subscribe Subscribe