NCR Corporation Strengths, Domain Expertise, and Key Differentiators
The NCR Corporation (originally National Cash Register) is an American company that makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables. They also provide IT maintenance support services.
In early January 2018, the new NCR Global Headquarters opened in Midtown Atlanta near Technology Square. With its software, hardware, and portfolio of services, NCR enables 760 million transactions daily across financial, retail, hospitality, travel, telecom, and technology industries. With 34,000 employees and does business in 180 countries.
NCR is a trademark of NCR Corporation in the United States and other countries.
NCR Corporation Recent Developments
In September 2018, NCR released its managed services bundle for community financial institutions to NCR channel partners. The suite of managed services is designed to help CFIs deliver maximum availability of self-service channels, such as ATMs while reducing operating costs and maintaining regulatory compliance. The digital connected services framework extends an end-to-end business process management approach across ATM, point-of-sale, and other consumer interaction devices by integrating condition-based maintenance, monitoring, security, management, and insights. The framework optimizes critical components of service delivery and drives higher ATM availability and lower security risk, the release said.
In August 2018, NCR Corporation launched a new online purchase platform, allowing prospective U.S. based customers to browse available options and purchase the NCR Silver cloud-based point-of-sale (POS) solution designed for small- to mid-market business owners. NCR’s new product purchasing platform for the NCR Silver solution streamlines the buying process for interested consumers and provides them with a multitude of opportunities. The NCR Silver solution is designed to enable SMB business owners to meet their goals by providing many of the same tools used by larger enterprises – such as detailed analytics, e-commerce capabilities and the ability to manage their businesses remotely – all at an affordable cost. With the launch of this new online purchase platform, NCR will streamline the purchasing journey, allowing prospective customers to build and customize their NCR Silver solution on the go, or from their store or office. Once users answer a few simple questions about their business and goals, the online purchase platform provides users with recommended available NCR Silver solutions and simple, easy checkout and account setup.
NCR Corporation Mergers and acquisitions (M&A) Activities
In June 2019, NCR Corporation and Banco Bradesco made a definitive agreement for NCR to buy the minority interest that Bradesco indirectly owns in NCR Manaus, NCR’s Brazilian manufacturing and engineering entity. This agreement complements NCR’s recently announced initiative to expand its service and solution footprint in Brazil.
Also in 2019, NCR Corporation acquired OKI Brasil’s IT services and select software assets for financial, retail and other industries. This acquisition allows NCR to further scale its business and bring additional value to customers by increasing the breadth of NCR’s service offerings in Brazil, including expanded support options for banks, retailers, and restaurants. Furthermore, in 2019, NCR acquired Texas P.O.S. Inc., a leading restaurant technology company in the Houston market. The acquisition complements NCR’s existing, regional sales presence for hospitality customers and expands sales and services coverage in Texas. NCR now maintains 15 local offices for sales and service in the U.S., with three in Texas.
In November 2018 NCR has acquired Stoplift Checkout Vision Systems, an intelligent computer vision system provider that seeks to prevent theft in the retail environment, particularly for self-checkout systems, the company announced yesterday. The financial terms of the deal were not disclosed. To help retailers address concerns about shrink, NCR will integrate StopLift’s artificial intelligence capabilities to detect unusual and potentially fraudulent actions by analyzing security video and data. This acquisition will help NCR accelerate growth in market-leading self-checkout and store transformation solutions. In addition to creating new value for retail customers around the world, StopLift’s fraud detection technology will be a key enabler of our frictionless commerce product strategy.
In October 2018 NCR acquired JetPay for $184 million through existing cash and credit lines, and the deal has been approved by the boards of both companies. NCR said it will add JetPay’s cloud-based payments technology into its checkout systems. NCR has spent years evolving its business from making hardware to providing software and services. Adding payment processing to its checkout systems and travel kiosks is another step in that evolution. Payments are a critical and often overlooked part of the global economy. Georgia is the payments capital of the U.S., processing some 70 percent of all debit, credit, and gift card transactions in the nation each year, according to the American Transaction Processors Coalition.
NCR Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying NCR Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of NCR Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Digital Insight Business Banking, Digital Insight Internet Banking customers.
NCR Corporation Overview
Ownership: - NYSE: NCR
Number of Employees: 36000
Key Verticals: Banking and Financial Services, Communication, Federal Government, State and Local Government, Public Safety, Leisure and Recreation, Hospitality, Professional Services, Retail, Transportation,
NCR Corporation Key Cloud and HCM Applications
Digital Insight Business Banking, Digital Insight Internet Banking
NCR Corporation HCM and Cloud HCM Applications Revenues, $M:
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* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
NCR Corporation Revenue Breakdown by Type:
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NCR Corporation HCM Applications Revenues By Sub-Functional Markets, $M:
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NCR Corporation HCM Applications Revenues By Verticals, $M:
NCR Corporation Total and HCM Applications Revenues by Region:
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NCR Corporation Direct vs Indirect sales
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NCR Corporation Customers - Breakdown by Geo, Size, Vertical and Product
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With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. On the other hand, Digital Insight sells to more than 900 financial institutions with 12 million online banking users and 4,8 million mobile end users.
Its Recent customer wins are Anheuser-Busch Employees’ Credit Union, Community&Southern Bank, Consumers Credit Union, Northwoods Credit Union, and NuMARK Credit Union.
NCR Corporation Market Opportunities, M&A and Geo Expansions
In April 2020, NCR unveiled that Vermont-based Brattleboro Savings & Loan (BS&L) chose NCR to provide customers and businesses with superior digital banking experience. With the NCR DI platform, the bank will consolidate three vendors that previously supported digital banking into one, simplifying operations and increasing efficiency in the back office.
In July 2019, NCR Corporation acquired D3 Technology a leading provider of online and mobile banking for the Large Financial Institution (LFI) market. Adding D3 immediately expands NCR Digital Banking into new market segments, including U.S. large banks and over time, international banks.
In June 2018 NCR Corporation formed a strategic alliance with Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization. This alliance will bring together the consulting-led IT expertise of TCS with NCR’s industry expertise and solutions to deliver end-to-end consumer engagement, channel transformation and digital enablement outcomes for targeted customers in the banking, retail and hospitality industries.
In May 2018 NCR Corporation released Horizon, its new data-driven consultancy and web-based analytics system for the retail industry. UK retailers can see the tool in action at the Retail Business. As part of the Horizon offering, NCR analyzes data generated in the self-checkout lanes of a retailer. This results in actionable insights as well as recommendations on how retailers can fine-tune their installations, helping them to reduce downtime and optimize their store operations as well as improve the checkout experience. The Horizon consultancy service primarily focuses on the analysis of five key performance indicators – productivity, availability, interventions, tendering & cash and system health. Insights into these five areas enable retailers to get a holistic view of the performance of self-checkouts within their stores. For example, they get a better understanding of how often manual intervention from a store employee is needed – which could be an unexpected item in the bagging area or a mismatch between the scanned item and its weight. This information can be used for more efficient staffing, but can also help identify specific products that are causing weight mismatches, which can then quickly be resolved for all stores and regions and help enhance the customer experience.
In April 2018, NCR Corporation presented its latest SelfServ 80 Series ATM technology and integrated CxBanking solutions in the Middle East. Built with flexible configuration and future expansion in mind, NCR’s SelfServ 80 Series ATMs help future-proof FIs. At the core of the 80 Series ATMs is Media 2.0, which delivers the latest in cash dispensing, cash recycling and check deposit processing technologies, helping FIs to deliver exceptional performance and serviceability by enabling ATMs to accept, validate, sort and store banknotes quickly and reliably.
Equipped with NCR’s omnichannel CxBanking software solutions, FIs will be able to offer consumers an improved user interface on their ATMs that allows them to swipe, pinch and zoom their way quickly and seamlessly across multiple touchpoints.
Moreover, the combination of NCR’s CxBanking solutions with the SelfServ 80 Series enables FIs to offer several new services, such as merchant transaction migration, new customer onboarding, instant card issuance, checkbook printing, customer relationship management and more. All this while simultaneously improving speed-of-service, enhancing customer experience, and bringing greater branch efficiency and smarter staff deployments.
NCR Corporation Risks and Challenges
One of the risks for NCR is its heavy reliance on selling POS systems to retailers and hospitality industries, both of which have been adversely impacted by the pandemic. Similarly its core banking and ATM businesses could be hurt as banks and financial institutions are operating under a low-interest-rate environment that could be a drag on their earnings, exacerbated by increased failures and bankruptcies of their clients.
In addition, as consumers and customers in financial services, retail, and hospitality industry adopt new fintech technologies such as cashless and other streamlined payment services and automated shopping solutions, NCR may have to invest more heavily in R&D to emphasize its key differentiators.
NCR Corporation Ecosystem, Partners, Resellers and SI
In April 2020, NCR Corporation partnered with NYMBUS to assist small businesses impacted by COVID-19 with accessing Small Business Administration (SBA) Paycheck Protection loans. The NYMBUS SmartLoans platform provides end to end full-service loan processing which allows every SBA approved bank in the United States to rapidly submit SBA applications on behalf of their customers without the overhead normally required.
RedCloud Technologies and NCR Corporation have partnered to build and implement the future of financial services in Argentina - a Connected Marketplace which uses the latest in technology infrastructure developed in Cambridge in the United Kingdom to connect businesses and remove the inefficiencies of managing physical cash.
As the financial services market undergoes a considerable transformation, RedCloud will be opening a new financial services infrastructure to Manufacturers, Distributors, and Merchants who currently are facing significant cost and delay in moving payments across the supply chain, by reducing their time to market with new and robust financial services.
Among its many partners are, Advanced Hospitality, Bytes Managed Solutions, C&K Systems Inc, Cook Security Group, Data Business Equipment, Data Systems Inc, Data Retail Systems, Retail Data Systems, Financial Technology Solutions, F and B Management, Encore Global Information Solutions, Encore Bilisim Sistemleri Ltd, Dumac Business and many others.
NCR Corporation Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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