Questback Strengths, Domain Expertise, and Key Differentiators
Questback is the enterprise platform for Experience Management that helps organizations capture critical insights from their employees, customers and the market. Using experience data and cutting-edge AI technology, Questback helps foster high-performing employees, convert leads, create high-value customers, build brands and increase profitability. Questback’s flexible cloud offering allows organizations to easily integrate real-time experience data and social listening into their existing software solutions, including systems like Salesforce and Microsoft Teams. Founded in 2000, Questback’s worldwide offices offer a breadth of expertise to customers across the globe, including complex privacy, compliance security and modern cloud-based architecture.
Questback Recent Developments
In September 2019, Questback unveiled a new tool designed to develop and nurture leaders at all levels of a company through rapid self-service and on-demand feedback. Questback Leadership 360 is designed to transform HR productivity, support changing businesses and adapt to modern organizational structures and new ways of working.
Questback Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Questback applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Questback and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Questback Enterprise Feedback Suite, Questback Essentials customers.
Ownership: - x
Number of Employees: 300
Functional Market: Performance and Goal Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Questback Key Cloud and HCM Applications
Questback Enterprise Feedback Suite, Questback Essentials
Questback HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Questback Revenue Breakdown by Type:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Questback HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2019 HCM Revenues, By Sub-Functional Markets, $M
Questback HCM Applications Revenues By Verticals, $M:
Questback Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 HCM Applications Revenues, $M|
Questback Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Questback Customers - Breakdown by Geo, Size, Vertical and Product
No. of Questback Customers: 5000
No. of Questback HCM Applications Customers: 0
No. of Questback Cloud HCM Customers: 5000
No. of Questback Cloud HCM Subscribers: 5 million
QuestBack serves 5,000 clients in 50 countries. It has 18 million members of online communities and 1 billion total completed surveys. Among its customers are: Ernst&Young, SWISS, General Mills, Volvo, Coca-Cola, Bosch, Warner Music Group, Nespresso, Microsoft and others.
Questback Market Opportunities, M&A and Geo Expansions
QuestBack acquired a German research software firm Globalpark. Oslo-based QuestBack said the deal would make it one of the leading global providers of enterprise feedback management (EFM). The firm said Globalpark would give it a strong foothold in the US market, as well as capabilities in social media CRM through its Social Insight Connect tool, which is used to engage with audiences on Facebook.
Globalpark, which has its headquarters in Germany and offices in the US and the UK and Austria, will become part of the QuestBack group, retaining its name for the moment. The company’s clients include Daimler, Bosch, Warner Music and Nintendo.
Questback Risks and Challenges
Questback is aiming to get an upper hand in the enterprise feedback management applications market, which has attracted a large number of competitors and clear product differentiation remains an elusive goal for most.
Questback Ecosystem, Partners, Resellers and SI
In September 2019, Questback has selected Houston as its U.S. headquarters. Founded in 2000, Questback is headquartered in Oslo, Norway and has offices in United States, United Kingdom, Finland, Germany and Denmark.
Questback Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Questback Public Cloud and Infrastructure (IaaS)
- Questback Platform (PaaS)
- Questback Application Delivery
- Questback Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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