ServicePower Strengths, Domain Expertise, and Key Differentiators
ServicePower's provides field service organizations with innovative, effective mobile workforce management solutions to help them lower costs while providing the best customer service possible and influencing the changing technological landscape. In April 2019, ServicePower released a third-party solution to enable seamless onboarding and credentialing of third-party servicers.
On-boarding and credentialing are part of a unified end-to-end solution called ServiceISP, offering third-party contractor management with process visibility. In addition to onboarding and credentialing, ServiceISP offers claims and dispatch solutions, allowing for criteria-based scheduling, monitoring and compliance, real-time status updates, web-based filing, claims adjudication and payments.
ServicePower Recent Developments
In June 2019, ServicePower launched two new solutions to drive a seamless customer experience for both in-home and depot repair management. ServiceCX enables service organizations to efficiently organize, optimize and manage employed and third-party workforce service delivery at every stage of the customer journey.
ServiceDEPOT optimizes depot repair functions at each stage of the repair processing life cycle for better customer experience.
ServicePower Mergers and acquisitions (M&A) Activities
In January 2013, ServicePower has acquired Stratix Corporation's Software Division and its Field Service Mobile software. The acquisition includes Stratix's Field Service mobile application development team, intellectual property and existing field service software contracts.
The Stratix Field Service software features work order assignments, including customer information, notes, status updates, native navigation and signature capture, parts integration, service history, asset verification, labour codes and pricing, automated time tracking, and customer data collection.
ServicePower Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ServicePower applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ServicePower and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ServiceOperations, customers.
Ownership: - x
Number of Employees: 150
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Professional Services, Retail,
ServicePower Key Cloud and HCM Applications
ServicePower HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ServicePower Revenue Breakdown by Type:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
ServicePower HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2019 HCM Revenues, By Sub-Functional Markets, $M
ServicePower HCM Applications Revenues By Verticals, $M:
ServicePower Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 HCM Applications Revenues, $M|
ServicePower Direct vs Indirect sales
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ServicePower Customers - Breakdown by Geo, Size, Vertical and Product
No. of ServicePower Customers: 150
No. of ServicePower HCM Applications Customers: x
No. of ServicePower Cloud HCM Customers: x
No. of ServicePower Cloud HCM Subscribers: x
During 2018 ServicePower added early 20 new customers including leading global appliance, electronics, home warranty, and third-party administrator organizations and national field service providers. Among ServicePower customers are Bradford White Corporation, Community Surgical Supply, Repair Alliance, Domestic Appliance Guard, GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty.
ServicePower Market Opportunities, M&A and Geo Expansions
ServicePower released SaaS revenue growth of 25% in 2018. ServicePower released more than 20% of total revenue growth year-over-year. ServicePower is releasing additional digital functionality on its ServicePower hybrid service management platform to help companies apply new revenue streams, improve the customer experience and optimize asset performance.
The first enhancement creates an entirely digital and seamless experience for ServicePower's Customer-Portal. The introduction of an intelligent consumer portal backed up by a rules engine, enables field service organizations to offer real-time choice and visibility to customers. On a self-service basis, it will allow consumers to engage with field teams, whether employed or contracted, using a single branded portal. Digital additions like the visual real-time tracking of technicians, similar to that with Uber, will help modernize the customer experience and perception of brands.
Secondly, the company will add improved planned asset maintenance for capital and industrial equipment companies that install, maintain or service high-value assets. Finally, the company will provide service technicians with tools that proactively suggest additional services to clients to generate new revenue streams.
ServicePower Risks and Challenges
During the second half of 2017, ServicePower made changes in its leadership team, appointed a new CEO, Chief Marketing Officer, and Chief Financial Officer. This change could lead to different company strategies and goals.
ServicePower Ecosystem, Partners, Resellers and SI
ServicePower has a partnership with companies such as Cognito iQ, Home Smart Limited, Sightcall, BC Consulting, Fixt Inc, Ayla Networks, NextHelm, and others. In April 2019, ServicePower announced that Safeware, a unique insurance and warranty protection solutions company for consumer products, has implemented ServicePower's third-party solution to enable unified end-to-end contractor management with process visibility.
ServicePower's ServiceISP solution offers Safeware a single system to manage onboarding, credentialing, dispatch and claims for more than 2,000 services in their Authorized Service Network.
ServicePower Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- ServicePower Public Cloud and Infrastructure (IaaS)
- ServicePower Platform (PaaS)
- ServicePower Application Delivery
- ServicePower Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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