Teleopti Among HCM Top 500

Linnégatan 87 D

Stockholm, x, SE-104 51, Sweden

+46 8 568 950 00

List of Verified Teleopti Customers

Teleopti Recent Developments

In September 2018, Teleopti announced the partnership with PeakView. Together, Teleopti and PeakView are planning to bring a dynamic solution to the ever-changing business needs of the Cloud Contact Center. In September 2017, Teleopti announced its availability to all Talkdesk customers on AppConnect, the first enterprise app store. Talkdesk customers can now integrate Teleopti’s Workforce Management (WFM) technology into their contact center stack with just one click. Like all AppConnect solutions, Teleopti WFM will initially be available as a free trial with a pay-as-you-go system in place after the trial.

Teleopti Overview

Ownership: - x

Employees: 230

Functional Market: Workforce Analytics, Scheduling, Compliance,

Key Verticals: Professional Services,

Teleopti Key Cloud & HCM Applications

Teleopti Pro,

SCORES Analysis

Teleopti Strengths

In May 2018, Teleopti launched the first of many AI enhacemned functionalities whithin their WFM Software. In February and March 2018, Teleopti launhed Cloud WM Solution on Genesys and Schedule Gadget within the Salesforce Service Cloud respectively. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Teleopti HCM & Cloud HCM Applications Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
HCM Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud HCM Applications Revenues, $M Subscribe Subscribe Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Teleopti Revenue Breakdown by Type:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Teleopti Total & HCM Applications Revenues by Region:

Region % of Total Revenues 2017 Total Revenues, $M 2017 HCM Applications Revenues, $M
Americas Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe

Teleopti Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Teleopti Customers

No. of Customers: Subscribe

No. of HCM Applications Customers: Subscribe

No. of Cloud HCM Customers: Subscribe

No. of Cloud HCM Subscribers: Subscribe

Don't Miss our Customer Database

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Teleopti Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Teleopti Risks

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  • Ability to handle internal and external risk and challenges

Teleopti Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Teleopti Cloud Platform (PaaS) & Infrastructure (IaaS) Details

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:


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