WorkForce Software, LLC Strengths, Domain Expertise, and Key Differentiators
WorkForce Software continues to be an innovator in next-gen HCM technology, focusing exclusively on complex workforce management, which sits between core HR and payroll. A representative of the company's innovative culture, the WorkForce HUB and the WorkForce Assistant build on the impact of the WorkForce Suite, eliminating repetitive tasks, accelerating communication, and improving the workforce experience. In addition to unleashing a slew of enhancements that reinforce its laser focus on workforce management, WorkForce Software continues to strengthen its presence in key verticals like manufacturing, public sector, and retail.
The Livonia, MI-based vendor, which is in the midst of a multi-year makeover, unveiled enhancements including UX improvement, easy access to workforce data, and dynamic scheduling capabilities, at its recent user conference in Denver with more than 300 customers and prospects. Since 2015, Mike Morini, CEO of WorkForce Software, has been rebuilding the company by investing heavily in product development and customer success while also strengthening its broader partner ecosystem and support infrastructure.
Following the 2016 acquisition of Workplace Systems for its scheduling applications, WorkForce Software has continued to develop new products and platform enhancements, including expanded global readiness with a catalog of more than 160 templates (preconfigured flexible rules and easy-to-implement parameters). This makes it easy for international companies to deploy the WorkForce Suite across all locations. To date, more than 1,100 customers, with more than 3.6 million users, use WorkForce Software solutions in over 60 countries.
WorkForce Software has long been known as the 'Switzerland' of HCM technology, readily able to interface with leading HR, payroll, ERP, and business systems. The WorkForce Suite is an open, modern platform that comes interface-ready, out of the box, with over 100 APIs, 35 Web Services, and 35 file-based interfaces. Unlike other vendors, WorkForce Software combines the ease of parameters with the power of the WorkForce Suiteâ€™s flexible rules engine so their customers aren't limited to the rules they digitize on the day they go live, and they retain the flexibility to make changes without being constrained by product release cycles. The company also offers open clocks, so their customers aren't limited by proprietary technology.
WorkForce Software, LLC Recent Developments
In January 2020, WorkForce Software released a breakthrough user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules. The WorkForce Suite’s new and innovative user experience leverages intelligent automation to deliver proactive notifications to managers and employees. Delivered as a seamless experience across desktop, smartphone, and tablet, the solution’s groundbreaking technology empowers users to take immediate action on items that require urgent attention, without the noise and distraction of less-pressing tasks. The WorkForce Suite also incorporates WalkMe technology to provide contextual assistance to users across all devices.
In June 2019, WorkForce Software received a significant equity investment from affiliates of Evergreen Coast Capital Corp. (“Evergreen”), the technology-focused private equity arm of Elliott Management Corporation. With the investment, Evergreen will become equal partners with Insight Partners, which has been the majority investor in WorkForce Software since 2014. Terms of the transaction were not disclosed.
WorkForce Software unveiled a new user experience (UX) at its 2019 user conference. With a beautiful, responsive user interface, and a new Service Level Architecture, the solution is more powerful than ever before, while delivering greater usability for employees and managers on the go. The UX includes new functionality called the WorkForce Hub and the WorkForce Assistant. The WorkForce Hub is an elegant dashboard that simplifies the user experience and provides a single place for viewing and taking action on what matters most. Accessible from any device, the WorkForce Hub makes engaging with workforce management tasks from clocking in to requesting time off, verifying pay calculations, checking accrual balances, and more fast and easy, whether employees are in an office or out on the floor.
The WorkForce Assistant appears next to the WorkForce Hub on the main screen when logging in on a laptop and appears at the top of the screen when logging in via mobile/tablet. The WorkForce Assistant empowers managers on the go to complete urgent tasks from any device, without having to navigate through less-pressing information.
The vendor's new Service Level Architecture provides the flexibility to enable multi-tenant suite-wide services. Additionally, expanded data access, also unveiled in 2019, gives customers the ability to connect and correlate their workforce management data with leading BI tools.
WorkForce Software, LLC Mergers and acquisitions (M&A) Activities
In 2019, Evergreen Coast Capital Corp., the tech-focused private equity arm of Elliott Management Corporation, made a significant investment in WorkForce Software. As a result of the transaction, Evergreen became equal investment partners with Insight Partners. Evergreen's investment will further propel WorkForce Software's commitment to innovation, facilitate deeper expansion into international markets, and allow the company to scale its renowned customer experience as momentum and growth continue to accelerate.
WorkForce Software, LLC Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying WorkForce Software, LLC applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of WorkForce Software, LLC and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified WorkForce Time and Attendance , WorkForce Forecasting and Scheduling, EmpLive, customers.
WorkForce Software, LLC Overview
Ownership: - Insight Venture Partners, Evergreen Coast Capital Corp
Number of Employees: 620
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
WorkForce Software, LLC Key Cloud and HCM Applications
WorkForce Time and Attendance , WorkForce Forecasting and Scheduling, EmpLive,
WorkForce Software, LLC HCM and Cloud HCM Applications Revenues, $M:
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* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
WorkForce Software, LLC Revenue Breakdown by Type:
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WorkForce Software, LLC HCM Applications Revenues By Sub-Functional Markets, $M:
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2019 HCM Revenues, By Sub-Functional Markets, $M
WorkForce Software, LLC HCM Applications Revenues By Verticals, $M:
WorkForce Software, LLC Total and HCM Applications Revenues by Region:
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WorkForce Software, LLC Direct vs Indirect sales
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WorkForce Software, LLC Customers - Breakdown by Geo, Size, Vertical and Product
No. of WorkForce Software, LLC Customers: 1129
No. of WorkForce Software, LLC HCM Applications Customers: 1129
No. of WorkForce Software, LLC Cloud HCM Customers: 1042
No. of WorkForce Software, LLC Cloud HCM Subscribers: 3677220
WorkForce Software has more than 3.6 million users across 1,100+ organizations in 60+ countries. Among its customers are ATB Financial, Air Canada, Nebraska Furniture Mart, Arch Coal, Chandler Unified School District, City of Roseville, Erie Insurance, GSI, Maple Leaf Sports and Entertainment (MLSE), Ohio University, Oregon State University, Tenet Health, Abellio Greater Anglia, Alameda Unified School District, Alamo Colleges, Albemarle Corporation, Amerock, Anchorage School District, Ardagh Group, Arizona Federal Credit Union, Associated Electric Cooperative, Inc., and others. The company also gained a number of customers with its acquisition of Workplace Systems, including: Rite Aid, World Kitchen, Coral, Metro Group, Ritches, DW Sport Fitness, and others.
WorkForce Software, LLC Market Opportunities, M&A and Geo Expansions
WorkForce Software has honed in on product enhancements that amplify its key differentiators, including the WorkForce Suite's powerful rules engine for automating processes such as employee time off calculations across multiple countries and advancing their scheduling and forecasting capabilities to include dynamic scheduling for target industries, as well as open integration and a device-independent user experience that incorporates the latest advances, from proactive notifications to conversational UI. These improvements are critical for WorkForce Software to not just sustain its momentum (24% sales growth in the first quarter of 2019), but also to ensure a lasting impact on its current installed base and future pipeline by increasing its wallet share among key accounts.
WorkForce won 155 new logos in 2018, tripling that of what it secured in 2015. Denise Broady, WorkForce Software Chief Operating Officer, said big accounts including retail pharmacies, manufacturing, and healthcare have been buying more licenses from the vendor because of their need to standardize on a modern workforce management platform to replace legacy systems that have seen diminishing returns.
WorkForce Software, LLC Risks and Challenges
Workforce management remains an art more than science for many companies and there lies the risks and rewards for WorkForce Software. Bogged down by rules and regulations, some companies prove to be agile and creative when managing their diverse workforce by relying mostly on intuition, best practices, industry-specific domain expertise and sometimes custom solutions. With the advent of the Cloud, artificial intelligence and robotic process automation, some of these existing systems may be ripe for an overhaul.
It may take time for WorkForce Software to migrate its lingering (fewer than 100) on-premise customers to the Cloud. What's more apparent than ever is for WorkForce Software to push the innovation envelope further by delivering more microservices for functions like crew management via smartphones, dynamic scheduling tools that leverage machine learning, and empowering organizations to benchmark and share workforce management KPIs across different regions. To that end, WorkForce Software is adding considerable R&D resources to make that happen, perfecting workforce management with not just science, but also easy-to-use products designed to boost employee engagement and productivity while also increasing efficiencies, cutting labor costs, and enabling strategic decision making.
WorkForce Software, LLC Ecosystem, Partners, Resellers and SI
In January 2020, WorkForce Software started the migration of its WorkForce Suite platform to the Oracle Cloud Infrastructure. As a member of Oracle PartnerNetwork (OPN), WorkForce Software has been named an Oracle Human Capital Management (HCM) Cloud preferred workforce management partner for customers with advanced labor scheduling needs in complex industries like manufacturing, public sector, and retail. Available on the Oracle Cloud Marketplace, WorkForce Software’s future-ready time and labor offerings can easily be integrated with Oracle HCM Cloud via modern APIs, further extending the value to Oracle Cloud customers.
In 2018, WorkForce Software signed a reseller agreement with Accenture. WorkForce Software specializes in workforce management applications, which are often purchased or implemented in conjunction with other HR and payroll systems. Accordingly, the company has cultivated a long list of partners that provide complementary products and services. WorkForce Software's global systems integrator (SI) partners include Accenture, Deloitte, IBM, EY, and PWC.
Regional services partners include more than a dozen SIs, including EPI-USE, GroupeX, and Workforce Insight, and others. The company also partners with a number of technology partners, including: Accu-Time Systems (ATS), CA Technologies, Grosvenor Technology, Reed Group, Telliris, and Wolters Kluwer.
In addition, SAP and WorkForce Software signed reseller agreements in 2015 and 2016, making several of WorkForce Software's solutions available through the SAP Solution Extension program.
WorkForce Software, LLC Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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