In 2019, the top 10 Utility software vendors accounted for nearly 37.7% of the global Utility applications market which grew 5.2% to approach nearly $4.8 billion in license, maintenance and subscription revenues.
Last year Oracle was the market leader with a 7.7% market share in license, maintenance and subscription revenues, followed by SAP, Microsoft, Itron Inc., and Salesforce.
We ask the simple question: Who’s buying Utilities applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)
Through our forecast period, the Utility applications market size is expected to reach $5.1 billion by 2024, compared with $4.8 billion in 2019 at a compound annual growth rate of 1%.
| Exhibit 2: Worldwide Utility Software Market 2019-2024 Forecast, $M | |||
|---|---|---|---|
| Year | 2019 | 2024 | 2019-2024 CAGR, % |
| Total | 4842 | 5092 | 1% |
Source: Apps Run The World, November 2020
Top 10 Utility Software vendors
Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement
Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.
Here are the rankings of the top 10 Utility software vendors in 2019 and their market shares.
| Rank | Vendor | 2018 Utility Apps Revenues, $M | 2019 Utility Apps Revenues, $M | YoY Growth | 2019 Utility Market Share, % | Recent Developments |
|---|---|---|---|---|---|---|
| 1 | Oracle | Subscribe | Subscribe | 4.2% | Subscribe | Larry Ellison, CTO and co-founder of Oracle, said the number of Fusion ERP and NetSuite customers has exceeded 29,100, up 8% from 27,000 in its 3QFY20. On the HCM side, Oracle has about 3,000 customers for its Cloud HCM. On the on-premise side, Oracle has more than 25,000 customers using such products as E-Business Suite, JD Edwards, PeopleSoft and Siebel. |
| 2 | SAP | Subscribe | Subscribe | 5.0% | Subscribe | SAP went live with 700 S/4HANA customers in 2Q20, resulting in a total of 7,400. Customer count of S/4HANA has grown to 14,600, up from 14,100 in 1Q20. The current assumption is that by 2025 SAP will be able to migrate 90% of its installed base of ERP customers, covering a total of 25,000 accounts and 48,000 systems, to S/4HANA as the core for these organizations. |
| 3 | Microsoft | Subscribe | Subscribe | 12.2% | Subscribe | Microsoft Teams is now used by over 500,000 organizations around the world. Of those, over 150 organizations have 10,000 or more active Teams users, and 91 of the Fortune 100 companies are now using Teams, while Office 365 has more than 120 million business users. |
| 4 | Itron Inc. | Subscribe | Subscribe | 5.3% | Subscribe | Itron completed the acquisition of Silver Spring Networks, the provider of Internet of Important Things, connectivity platforms, and solutions to utilities and cities. Itron has more than 8700 customers, 1400 of them are trusting Itron’s managing services in over 100 countries. |
| 5 | Salesforce.com | Subscribe | Subscribe | 19.7% | Subscribe | The acquisition of Tableau added 86,000 customers to Salesforce’s current base of 150,000 accounts. Additionally, the MuleSoft purchase has already added at least 1,200 customers, while the August 2018 deal to buy Datorama for its marketing intelligence products provided access to another 3,000 customers. |
| 6 | Adobe | Subscribe | Subscribe | 56.3% | Subscribe | Adobe Digital Media segment revenue was $2.08 billion, which represents 22 percent YoY growth. Creative revenue grew to $1.74 billion and Document Cloud revenue was $339 million. Digital Media ARR grew to $8.40 billion exiting the quarter, a quarter-over-quarter increase of $539 million. Creative ARR grew to $7.31 billion, and Document Cloud ARR grew to $1.09 billion. |
| 7 | Trimble | Subscribe | Subscribe | -0.8% | Subscribe | In October 2019, Trimble acquired Azteca Systems LLC (dba “Cityworks”). Cityworks provides a powerful and flexible office, cloud and mobile EAM software solution that is used by more than 700 utilities and local governments. Earlier in 2018, Trimble acquired Viewpoint. Viewpoint has over 8,000 customers and 500,000 users who rely on the company’s technology to run their businesses every day. |
| 8 | Aclara Software, a Hubbell company | Subscribe | Subscribe | -14.6% | Subscribe | Aclara Technologies has acquired the Mobile Workforce Management (MWFM) and Smart Grid Solutions (SGS) division of Apex CoVantage, LLC. Over 1000 utilities in nine countries rely on Aclara solutions to connect with their customers. |
| 9 | ABB’s Enterprise Software Group | Subscribe | Subscribe | -1.0% | Subscribe | ABB completed the acquisition of GE Industrial Solutions (GEIS), GE’s global electrification solutions business. Over 1,100 asset-intensive companies globally trust ABB Enterprise Software solutions. Recent customer wins are Swaziland Electricity Company, Black Hills Corporation, Fortum, Ministry of Electricity in Iraq, Hunter Water in Australia, American Electric Power, China National Nuclear Corporation and others. |
| 10 | IBM | Subscribe | Subscribe | -36.7% | Subscribe | IBM acquired software company Red Hat for $34 billion. In 2018 IBM has acquired Oniqua Holdings, a supplier of Maintenance Repair and Operations (MRO) Inventory Optimization solutions and services focused on mining, oil & gas, transportation, utilities, manufacturing and other asset-intensive industries. |
| Subtotal | Subscribe | Subscribe | 3.8% | Subscribe | ||
| Other | Subscribe | Subscribe | 6.1% | Subscribe | ||
| Total | Subscribe | Subscribe | 5.2% | Subscribe |
Source: Apps Run The World, November 2020
Other Utility software providers included in the report are: ACI Worldwide, Inc., Allegro Development Corp., Amdocs, ARCHIBUS, Asseco Group, Atlas Business Solutions, Aurea, Autodesk, AVEVA Group, Axios Systems, Bentley Systems Inc., Capita Software, CBOSS Holding, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, FieldAware, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, Huddle, Humanity.com, Inc., IDBS, Infor, Informatica, Intuit Inc., Itineris, LiveOps, Locus Technologies, MYOB, Nuance Communications Inc., Open Access Technology International, Open Text Corporation, OSIsoft, OverIT – Field Solutions, P2 Energy Solutions, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens PLM Software, SkillSurvey, SplashBI, Squiz, Thunderhead, Times Software Pte Ltd, Trayport, a TMX Group Company, UL EHS Sustainability, Unify Software and Solutions GmbH & Co. KG., UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp. and others.
Custom data cuts related to the Utility Applications market are available:
- Top 800 Utility Applications Vendors and Market Forecast 2019-2024
- 2019 Utility Applications Market By Functional Market (16 Markets)
- 2019 Utility Applications Market By Country (USA + 45 countries)
- 2019 Utility Applications Market By Region (Americas, EMEA, APAC)
- 2019 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2019 Utility Applications Market By Customer Size (revenue, employee count, asset)
- 2019 Utility Applications Market By Channel (Direct vs Direct)
- 2019 Utility Applications Market By Product
Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
Utility Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Utility systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers has been studying the patterns of the latest Utility software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Utility customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
| Customer | Industry | Empl. | Revenue | Country | Vendor | New Product | Function |
| Hong Leong Bank Berhad [MY] | Utility | 7120 | $973.0M | Malaysia | Hyperlab | HyperLab Happy AI Chatbot | Chatbot powered by AI |
| SUEZ | Utility | 90000 | $18.36B | France | Cornerstone OnDemand | Cornerstone HR Suite | Human Resource Management |
| EDF | Utility | 152030 | $80.00B | France | Dassault Systemes | 3DEXPERIENCE Platform | Project Portfolio Management |
| BrightSource Energy | Utility | 450 | $13.50B | United States | Oracle | Oracle HCM Cloud | Human Capital Management |
| YMCA NSW | Utility | 2000 | $32.0M | Australia | Oracle | Oracle EPM Cloud | Enterprise Performance Management |
| Centrica | Utility | 60000 | $36.50B | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Centrica | Utility | 60000 | $36.50B | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Centrica | Utility | 60000 | $36.50B | United Kingdom | SAP | SAP Commerce Cloud | eCommerce & Omni-Channel Commerce Solution |
| Manna Pro Products LLC | Utility | 250 | $250.0M | United States | SAP | SAP Business Planning and Consolidation | Enterprise Performance Management |
| Manna Pro Products LLC | Utility | 250 | $250.0M | United States | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Northern Gas Networks | Utility | 2658 | $200.0M | United Kingdom | SAP | SAP Analytics Cloud | Analytics Cloud |
| Northern Gas Networks | Utility | 2658 | $200.0M | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Northern Gas Networks | Utility | 2658 | $200.0M | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| thyssenkrupp | Utility | 158000 | $47.54B | Germany | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Vestas Wind Systems A/S | Utility | 24351 | $9.53B | Denmark | SAP | SAP Cloud for Customer | Customer Relationship Management |
| Affinity Water | Utility | 1400 | $403.0M | United Kingdom | ServiceNow | ServiceNow IT Service Management | IT Service Management |
| Tiffany & Co | Utility | 11900 | $4.00B | United States | ServiceNow | ServiceNow PPM | Project Portfolio Management |
| APCOA PARKING Holdings | Utility | 5000 | $800.0M | Germany | Wolters Kluwer | CCH Tagetik | Enterprise Performance Management |
| Centrica | Utility | 60000 | $36.50B | United Kingdom | Workday | Workday HCM | Human Capital Management |
| Severstal | Utility | 50000 | $5.92B | Russia | SAP | SAP Leonardo | IoT Platform |
| Waste Pro | Utility | 2600 | $464.0M | United States | ADP | ADP Vantage HCM | Human Capital Management |
| General Electric | Utility | 305000 | $117.40B | United States | Ansys | ANSYS Enterprise Cloud | Product Lifecycle Management & Engineering |
| Weed Man USA | Utility | 200 | $20.0M | Canada | Five9 | Five9 Cloud | Customer Service and Support |
| Fingrid | Utility | 334 | $202.0M | Finland | IBM | IBM Maximo | IoT Based Enterprise Asset Management |
| Taylorbins | Utility | 154 | $50.0M | United Kingdom | Infor | Infor CloudSuite Industrial (Syteline) | Enterprise Resource Planning |
| Hydro-Québec | Utility | 19794 | $13.0M | Canada | Interactive Intelligence | PureCloud | Customer Engagement Platform |
| Romande Energie | Utility | 740 | $590.0M | Switzerland | ION Investment Group | OpenLink Findur | Treasury and Risk Management Solution |
| Snowy Hydro Limited | Utility | 1000 | $500.0M | Australia | ION Investment Group | Reval Cloud Platform | Treasury and Risk Management |
| EnergyConscious | Utility | 20 | $2.0M | United States | Magento | Magento | eCommerce |
| APCOA PARKING Holdings | Utility | 5000 | $800.0M | Germany | Microsoft | Microsoft Dynamics NAV | Enterprise Resource Planning |
| Dwr Cymru Welsh Water | Utility | 3000 | $400.0M | United Kingdom | Microsoft | Microsoft Power BI | Business Intelligence |
| Glacial Energy | Utility | 200 | $18.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Nexus Energy Systems | Utility | 75 | $7.0M | United States | Microsoft | Microsoft Dynamics CRM Online | Customer Relationship Management |
| PAPREC | Utility | 4250 | $1.10B | France | Microsoft | Microsoft Dynamics CRM | Customer Relationship Management |
| Valicor | Utility | 250 | $20.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Suntech | Utility | 17700 | $3.15B | China | NetSuite | NetSuite CRM+ | Customer Relationship Management |
| Alliant Energy | Utility | 4070 | $3.25B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| Ameren | Utility | 8527 | $6.10B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| Eaton | Utility | 96000 | $20.90B | Ireland | Oracle | Oracle WebCenter Sites | Web Experience Management Solution |
| Kansas City Power & Light | Utility | 1789 | $1.71B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| South East Water | Utility | 526 | $916.0M | Australia | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| SunEdison | Utility | 7300 | $2.50B | United States | Oracle | Oracle EPM Cloud | Enterprise Performance Management |
| AREVA France | Utility | 45340 | $9.24B | France | Salesforce | Service Cloud | Customer Service and Support |
| Environmental Defense Fund | Utility | 690 | $146.0M | United States | Salesforce | Service Cloud | Customer Service and Support |
| Waste Management | Utility | 43500 | $14.00B | United States | Salesforce | Service Cloud | Customer Service and Support |
| CPFL Energia | Utility | 7200 | $8.00B | Brazil | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| CPFL Energia | Utility | 7200 | $8.00B | Brazil | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Performance Management |
| Dwr Cymru Welsh Water | Utility | 3000 | $400.0M | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Dwr Cymru Welsh Water | Utility | 3000 | $400.0M | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Dwr Cymru Welsh Water | Utility | 3000 | $400.0M | United Kingdom | SAP | SAP Business Planning and Consolidation | Enterprise Performance Management |
| ELEM | Utility | 4498 | $286.0M | Macedonia | SAP | SAP ERP ECC 6.0 | Enterprise Resource Planning |
| EVN Macedonia | Utility | 1977 | $450.0M | Macedonia | SAP | SAP ERP ECC 6.0 | Enterprise Resource Planning |
| Northern Gas Networks | Utility | 2658 | $200.0M | United Kingdom | SAP | SAP Business Warehouse | Enterprise Data Warehouse |
| Northern Gas Networks | Utility | 2658 | $200.0M | United Kingdom | SAP | SAP Concur | Travel & Expense |
| People Electrical Appliance Group | Utility | 1200 | $300.0M | China | SAP | SAP EWM (Extended Warehouse Management) | Warehouse Management |
| Spotless | Utility | 47000 | $2.87B | Australia | SAP | SAP SuccessFactors Employee Central | Human Capital Management |
| Talen Energy | Utility | 3500 | $4.30B | United States | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Thames Water | Utility | 5000 | $3.00B | United Kingdom | SAP | SAP Commerce Cloud | eCommerce & Omni-Channel Commerce Solution |
| thyssenkrupp | Utility | 158000 | $47.54B | Germany | SAP | SAP SuccessFactors Employee Central | Human Capital Management |
| CPS Energy | Utility | 4000 | $2.86B | United States | SAS Institute | SAS Analytics for IoT | Analytics Platform |
| Tiffany & Co | Utility | 11900 | $4.00B | United States | ServiceNow | ServiceNow ITSM | IT Service Management |
| Dwr Cymru Welsh Water | Utility | 3000 | $400.0M | United Kingdom | Tableau | Tableau Software | Business Intelligence and Analytics |
| TenneT TSO B.V. | Utility | 2974 | $2.60B | Netherlands | Topdesk | Topdesk | Customer Service and Support |
| Severn Trent plc | Utility | 5500 | $1.80B | United Kingdom | Wolters Kluwer | CCH Tagetik | Enterprise Performance Management |
Source: Apps Run The World, November 2020
Further Readings
An expanded version of this report covers the top 800+ Utility Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2019 product revenues.
Their 2019 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.
