In 2018, the top 10 Utility software vendors accounted for nearly 41.8% of the global Utility applications market which grew 3.7% to approach nearly $4.2 billion in license, maintenance and subscription revenues.
We ask the simple question: Who’s buying Utilities applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)
Through our forecast period, the Utility applications market size is expected to reach $5 billion by 2023, compared with $4.2 billion in 2018 at a compound annual growth rate of 3.5%.
|Exhibit 2: Worldwide Utility Software Market 2018-2023 Forecast, $M|
|Year||2018||2023||2018-2023 CAGR, %|
Source: Apps Run The World, December 2019
Top 10 Utility Software vendors
Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement
Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.
Here are the rankings of the top 10 Utility software vendors in 2018 and their market shares.
|Rank||Vendor||2017 Utility Apps Revenues, $M||2018 Utility Apps Revenues, $M||YoY Growth||2018 Utility Market Share, %||Recent Developments|
|1||Oracle||Subscribe||Subscribe||4.1%||Subscribe||Oracle expanded the platform for utility customer engagement initiatives, Oracle Utilities Opower.|
|2||SAP||Subscribe||Subscribe||3.9%||Subscribe||SAP S/4HANA, its next-generation ERP, and a complementary portfolio of Cloud applications for customer care and back-office functions, form the basis of SAP Utility strategy for the forecast period.|
|3||Microsoft||Subscribe||Subscribe||14.5%||Subscribe||Microsoft’s Enterprise Applications strategy for Utility centers around the migration to Dynamics 365 and Microsoft Azure.|
|4||Itron Inc.||Subscribe||Subscribe||31.0%||Subscribe||After buying Silver Spring Networks, Itron aims to deliver a broader set of solutions for IoT and connectivity to help utilities modernize critical infrastructure to reduce operating expenses, enhance services and create new revenue opportunities.|
|5||IBM||Subscribe||Subscribe||0.7%||Subscribe||IBM’s Enterprise Applications strategy for Utility centers around the migration to IBM Cloud along with its Watson-based analytics products.|
|6||Aclara Software, a Hubbell company||Subscribe||Subscribe||9.8%||Subscribe||In January 2018, Aclara, launched an enhanced, robust version of its Aclara Adaptive Consumer Engagement (Aclara ACE) platform powered by the Microsoft Azure cloud.|
|7||Salesforce||Subscribe||Subscribe||24.5%||Subscribe||Along with its rapid-fire acquisitions of Tableau, and ClickSoftware over the past year, Salesforce has strengthened its core CRM offerings.|
|8||Trimble||Subscribe||Subscribe||25.3%||Subscribe||Trimble acquired Viewpoint for its construction applications, which will complement its utilities infrastructure solutions.|
|9||ABB’s Enterprise Software Group||Subscribe||Subscribe||-20.2%||Subscribe||ABB acquired GE Industrial Solutions (GEIS), GE’s global electrification solutions business. The $2.6 billion deal unlocks growth opportunities by coupling ABB’s digital offering, ABB Ability, with the extensive GEIS installed base.|
|10||Adobe||Subscribe||Subscribe||23.4%||Subscribe||Adobe acquired Marketo for marketing automation and Magento for eCommerce as it pivots from content to CRM and aims to unseat Salesforce for those functions in key verticals.|
Source: Apps Run The World, December 2019
Other Utility software providers included in the report are: ACI Worldwide, Inc., Allegro Development Corp., Amdocs, ARCHIBUS, Asseco Group, Atlas Business Solutions, Aurea, Autodesk, AVEVA Group, Axios Systems, Bentley Systems Inc., Capita Software, CBOSS Holding, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, FieldAware, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, Huddle, Humanity.com, Inc., IDBS, Infor, Informatica, Intuit Inc., Itineris, LiveOps, Locus Technologies, MYOB, Nuance Communications Inc., Open Access Technology International, Open Text Corporation, OSIsoft, OverIT – Field Solutions, P2 Energy Solutions, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens PLM Software, SkillSurvey, SplashBI, Squiz, Thunderhead, Times Software Pte Ltd, Trayport, a TMX Group Company, UL EHS Sustainability, Unify Software and Solutions GmbH & Co. KG., UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp. and others.
Custom data cuts related to the Utility Applications market are available:
- Top 500 Utility Applications Vendors and Market Forecast 2018-2023
- 2018 Utility Applications Market By Functional Market (16 Markets)
- 2018 Utility Applications Market By Country (USA + 45 countries)
- 2018 Utility Applications Market By Region (Americas, EMEA, APAC)
- 2018 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2018 Utility Applications Market By Customer Size (revenue, employee count, asset)
- 2018 Utility Applications Market By Channel (Direct vs Direct)
- 2018 Utility Applications Market By Product
Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
Utility Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Utility systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers have been studying the patterns of the latest Utility software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Utility customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
|Hong Leong Bank Berhad [MY]||Utility||7120||$973.0M||Malaysia||Hyperlab||HyperLab Happy AI Chatbot||Chatbot powered by AI|
|SUEZ||Utility||90000||$18.36B||France||Cornerstone OnDemand||Cornerstone HR Suite||Human Resource Management|
|EDF||Utility||152030||$80.00B||France||Dassault Systemes||3DEXPERIENCE Platform||Project Portfolio Management|
|BrightSource Energy||Utility||450||$13.50B||United States||Oracle||Oracle HCM Cloud||Human Capital Management|
|YMCA NSW||Utility||2000||$32.0M||Australia||Oracle||Oracle EPM Cloud||Enterprise Performance Management|
|Centrica||Utility||60000||$36.50B||United Kingdom||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|Centrica||Utility||60000||$36.50B||United Kingdom||SAP||SAP Ariba||Source-to-Pay Procurement and Supply Chain Cloud|
|Centrica||Utility||60000||$36.50B||United Kingdom||SAP||SAP Commerce Cloud||eCommerce & Omni-Channel Commerce Solution|
|Manna Pro Products LLC||Utility||250||$250.0M||United States||SAP||SAP Business Planning and Consolidation||Enterprise Performance Management|
|Manna Pro Products LLC||Utility||250||$250.0M||United States||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|Northern Gas Networks||Utility||2658||$200.0M||United Kingdom||SAP||SAP Analytics Cloud||Analytics Cloud|
|Northern Gas Networks||Utility||2658||$200.0M||United Kingdom||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|Northern Gas Networks||Utility||2658||$200.0M||United Kingdom||SAP||SAP Ariba||Source-to-Pay Procurement and Supply Chain Cloud|
|thyssenkrupp||Utility||158000||$47.54B||Germany||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|Vestas Wind Systems A/S||Utility||24351||$9.53B||Denmark||SAP||SAP Cloud for Customer||Customer Relationship Management|
|Affinity Water||Utility||1400||$403.0M||United Kingdom||ServiceNow||ServiceNow IT Service Management||IT Service Management|
|Tiffany & Co||Utility||11900||$4.00B||United States||ServiceNow||ServiceNow PPM||Project Portfolio Management|
|APCOA PARKING Holdings||Utility||5000||$800.0M||Germany||Wolters Kluwer||CCH Tagetik||Enterprise Performance Management|
|Centrica||Utility||60000||$36.50B||United Kingdom||Workday||Workday HCM||Human Capital Management|
|Severstal||Utility||50000||$5.92B||Russia||SAP||SAP Leonardo||IoT Platform|
|Waste Pro||Utility||2600||$464.0M||United States||ADP||ADP Vantage HCM||Human Capital Management|
|General Electric||Utility||305000||$117.40B||United States||Ansys||ANSYS Enterprise Cloud||Product Lifecycle Management & Engineering|
|Weed Man USA||Utility||200||$20.0M||Canada||Five9||Five9 Cloud||Customer Service and Support|
|Fingrid||Utility||334||$202.0M||Finland||IBM||IBM Maximo||IoT Based Enterprise Asset Management|
|Taylorbins||Utility||154||$50.0M||United Kingdom||Infor||Infor CloudSuite Industrial (Syteline)||Enterprise Resource Planning|
|Hydro-Québec||Utility||19794||$13.0M||Canada||Interactive Intelligence||PureCloud||Customer Engagement Platform|
|Romande Energie||Utility||740||$590.0M||Switzerland||ION Investment Group||OpenLink Findur||Treasury and Risk Management Solution|
|Snowy Hydro Limited||Utility||1000||$500.0M||Australia||ION Investment Group||Reval Cloud Platform||Treasury and Risk Management|
|APCOA PARKING Holdings||Utility||5000||$800.0M||Germany||Microsoft||Microsoft Dynamics NAV||Enterprise Resource Planning|
|Dwr Cymru Welsh Water||Utility||3000||$400.0M||United Kingdom||Microsoft||Microsoft Power BI||Business Intelligence|
|Glacial Energy||Utility||200||$18.0M||United States||Microsoft||Microsoft Dynamics GP||Enterprise Resource Planning|
|Nexus Energy Systems||Utility||75||$7.0M||United States||Microsoft||Microsoft Dynamics CRM Online||Customer Relationship Management|
|PAPREC||Utility||4250||$1.10B||France||Microsoft||Microsoft Dynamics CRM||Customer Relationship Management|
|Valicor||Utility||250||$20.0M||United States||Microsoft||Microsoft Dynamics GP||Enterprise Resource Planning|
|Suntech||Utility||17700||$3.15B||China||NetSuite||NetSuite CRM+||Customer Relationship Management|
|Alliant Energy||Utility||4070||$3.25B||United States||Oracle||Primavera P6 Enterprise Project Portfolio Management||Project Portfolio Management|
|Ameren||Utility||8527||$6.10B||United States||Oracle||Primavera P6 Enterprise Project Portfolio Management||Project Portfolio Management|
|Eaton||Utility||96000||$20.90B||Ireland||Oracle||Oracle WebCenter Sites||Web Experience Management Solution|
|Kansas City Power & Light||Utility||1789||$1.71B||United States||Oracle||Primavera P6 Enterprise Project Portfolio Management||Project Portfolio Management|
|South East Water||Utility||526||$916.0M||Australia||Oracle||Primavera P6 Enterprise Project Portfolio Management||Project Portfolio Management|
|SunEdison||Utility||7300||$2.50B||United States||Oracle||Oracle EPM Cloud||Enterprise Performance Management|
|AREVA France||Utility||45340||$9.24B||France||Salesforce||Service Cloud||Customer Service and Support|
|Environmental Defense Fund||Utility||690||$146.0M||United States||Salesforce||Service Cloud||Customer Service and Support|
|Waste Management||Utility||43500||$14.00B||United States||Salesforce||Service Cloud||Customer Service and Support|
|CPFL Energia||Utility||7200||$8.00B||Brazil||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|CPFL Energia||Utility||7200||$8.00B||Brazil||SAP||SAP Sales Cloud (ex CallidusCloud)||Sales Performance Management|
|Dwr Cymru Welsh Water||Utility||3000||$400.0M||United Kingdom||SAP||SAP S/4 HANA||Enterprise Resource Planning|
|Dwr Cymru Welsh Water||Utility||3000||$400.0M||United Kingdom||SAP||SAP Ariba||Source-to-Pay Procurement and Supply Chain Cloud|
|Dwr Cymru Welsh Water||Utility||3000||$400.0M||United Kingdom||SAP||SAP Business Planning and Consolidation||Enterprise Performance Management|
|ELEM||Utility||4498||$286.0M||Macedonia||SAP||SAP ERP ECC 6.0||Enterprise Resource Planning|
|EVN Macedonia||Utility||1977||$450.0M||Macedonia||SAP||SAP ERP ECC 6.0||Enterprise Resource Planning|
|Northern Gas Networks||Utility||2658||$200.0M||United Kingdom||SAP||SAP Business Warehouse||Enterprise Data Warehouse|
|Northern Gas Networks||Utility||2658||$200.0M||United Kingdom||SAP||SAP Concur||Travel & Expense|
|People Electrical Appliance Group||Utility||1200||$300.0M||China||SAP||SAP EWM (Extended Warehouse Management)||Warehouse Management|
|Spotless||Utility||47000||$2.87B||Australia||SAP||SAP SuccessFactors Employee Central||Human Capital Management|
|Talen Energy||Utility||3500||$4.30B||United States||SAP||SAP Ariba||Source-to-Pay Procurement and Supply Chain Cloud|
|Thames Water||Utility||5000||$3.00B||United Kingdom||SAP||SAP Commerce Cloud||eCommerce & Omni-Channel Commerce Solution|
|thyssenkrupp||Utility||158000||$47.54B||Germany||SAP||SAP SuccessFactors Employee Central||Human Capital Management|
|CPS Energy||Utility||4000||$2.86B||United States||SAS Institute||SAS Analytics for IoT||Analytics Platform|
|Tiffany & Co||Utility||11900||$4.00B||United States||ServiceNow||ServiceNow ITSM||IT Service Management|
|Dwr Cymru Welsh Water||Utility||3000||$400.0M||United Kingdom||Tableau||Tableau Software||Business Intelligence and Analytics|
|TenneT TSO B.V.||Utility||2974||$2.60B||Netherlands||Topdesk||Topdesk||Customer Service and Support|
|Severn Trent plc||Utility||5500||$1.80B||United Kingdom||Wolters Kluwer||CCH Tagetik||Enterprise Performance Management|
Source: Apps Run The World, December 2019
An expanded version of this report covers the top 500+ Utility Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2018 product revenues.
Their 2018 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.