Top 10 Utility Software Vendors, Market Size and Market Forecast 2018-2023

Worldwide Utility Industry-Specific Applications Market to reach $5 billion by 2023, compared with $4.2 billion in 2018 at a compound annual growth rate of 3.5%.

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In 2018, the top 10 Utility software vendors accounted for nearly 41.8% of the global Utility applications market which grew 3.7% to approach nearly $4.2 billion in license, maintenance and subscription revenues.

Last year Oracle was the market leader with 8.5% market share in license, maintenance and subscription revenues, followed by SAP, Microsoft, Itron Inc., and IBM.

We ask the simple question: Who’s buying Utilities applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Exhibit 1 - 2018 Utility Applications Market Shares Split By Top 10 Utility Vendors and Others, %
Exhibit 1 – 2018 Utility Applications Market Shares Split By Top 10 Utility Vendors and Others, %

Through our forecast period, the Utility applications market size is expected to reach $5 billion by 2023, compared with $4.2 billion in 2018 at a compound annual growth rate of 3.5%.

Exhibit 2: Worldwide Utility Software Market 2018-2023 Forecast, $M
Year201820232018-2023 CAGR, %
Total420349973.5%

Source: Apps Run The World, December 2019

Top 10 Utility Software vendors

Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement

Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.

Here are the rankings of the top 10 Utility software vendors in 2018 and their market shares.

RankVendor2017 Utility Apps Revenues, $M2018 Utility Apps Revenues, $MYoY Growth2018 Utility Market Share, %Recent Developments
1Oracle Subscribe Subscribe4.1% SubscribeOracle expanded the platform for utility customer engagement initiatives, Oracle Utilities Opower.
2SAP Subscribe Subscribe3.9% SubscribeSAP S/4HANA, its next-generation ERP, and a complementary portfolio of Cloud applications for customer care and back-office functions, form the basis of SAP Utility strategy for the forecast period.
3Microsoft Subscribe Subscribe14.5% SubscribeMicrosoft’s Enterprise Applications strategy for Utility centers around the migration to Dynamics 365 and Microsoft Azure.
4Itron Inc. Subscribe Subscribe31.0% SubscribeAfter buying Silver Spring Networks, Itron aims to deliver a broader set of solutions for IoT and connectivity to help utilities modernize critical infrastructure to reduce operating expenses, enhance services and create new revenue opportunities.
5IBM Subscribe Subscribe0.7% SubscribeIBM’s Enterprise Applications strategy for Utility centers around the migration to IBM Cloud along with its Watson-based analytics products.
6Aclara Software, a Hubbell company Subscribe Subscribe9.8% SubscribeIn January 2018, Aclara, launched an enhanced, robust version of its Aclara Adaptive Consumer Engagement (Aclara ACE) platform powered by the Microsoft Azure cloud.
7Salesforce Subscribe Subscribe24.5% SubscribeAlong with its rapid-fire acquisitions of Tableau, and ClickSoftware over the past year, Salesforce has strengthened its core CRM offerings.
8Trimble Subscribe Subscribe25.3% SubscribeTrimble acquired Viewpoint for its construction applications, which will complement its utilities infrastructure solutions.
9ABB’s Enterprise Software Group Subscribe Subscribe-20.2% SubscribeABB acquired GE Industrial Solutions (GEIS), GE’s global electrification solutions business. The $2.6 billion deal unlocks growth opportunities by coupling ABB’s digital offering, ABB Ability, with the extensive GEIS installed base.
10Adobe Subscribe Subscribe23.4% SubscribeAdobe acquired Marketo for marketing automation and Magento for eCommerce as it pivots from content to CRM and aims to unseat Salesforce for those functions in key verticals.
Subtotal Subscribe Subscribe9.1% Subscribe
Other Subscribe Subscribe0.2% Subscribe
Total Subscribe Subscribe3.7% Subscribe

Source: Apps Run The World, December 2019

Other Utility software providers included in the report are: ACI Worldwide, Inc., Allegro Development Corp., Amdocs, ARCHIBUS, Asseco Group, Atlas Business Solutions, Aurea, Autodesk, AVEVA Group, Axios Systems, Bentley Systems Inc., Capita Software, CBOSS Holding, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, FieldAware, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, Huddle, Humanity.com, Inc., IDBS, Infor, Informatica, Intuit Inc., Itineris, LiveOps, Locus Technologies, MYOB, Nuance Communications Inc., Open Access Technology International, Open Text Corporation, OSIsoft, OverIT – Field Solutions, P2 Energy Solutions, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens PLM Software, SkillSurvey, SplashBI, Squiz, Thunderhead, Times Software Pte Ltd, Trayport, a TMX Group Company, UL EHS Sustainability, Unify Software and Solutions GmbH & Co. KG., UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp. and others.

Custom data cuts related to the Utility Applications market are available:

  • Top 500 Utility Applications Vendors and Market Forecast 2018-2023
  • 2018 Utility Applications Market By Functional Market (16 Markets)
  • 2018 Utility Applications Market By Country (USA + 45 countries)
  • 2018 Utility Applications Market By Region (Americas, EMEA, APAC)
  • 2018 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2018 Utility Applications Market By Customer Size (revenue, employee count, asset)
  • 2018 Utility Applications Market By Channel (Direct vs Direct)
  • 2018 Utility Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2018-2023, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2018-2023, By Vertical Market, $M

Utility Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Utility systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Utility software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Utility customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
Hong Leong Bank Berhad [MY]Utility7120$973.0MMalaysiaHyperlabHyperLab Happy AI ChatbotChatbot powered by AI
SUEZUtility90000$18.36BFranceCornerstone OnDemandCornerstone HR SuiteHuman Resource Management
EDFUtility152030$80.00BFranceDassault Systemes3DEXPERIENCE PlatformProject Portfolio Management
BrightSource EnergyUtility450$13.50BUnited StatesOracleOracle HCM CloudHuman Capital Management
YMCA NSWUtility2000$32.0MAustraliaOracleOracle EPM CloudEnterprise Performance Management
CentricaUtility60000$36.50BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
CentricaUtility60000$36.50BUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
CentricaUtility60000$36.50BUnited KingdomSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
Manna Pro Products LLCUtility250$250.0MUnited StatesSAPSAP Business Planning and ConsolidationEnterprise Performance Management
Manna Pro Products LLCUtility250$250.0MUnited StatesSAPSAP S/4 HANAEnterprise Resource Planning
Northern Gas NetworksUtility2658$200.0MUnited KingdomSAPSAP Analytics CloudAnalytics Cloud
Northern Gas NetworksUtility2658$200.0MUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Northern Gas NetworksUtility2658$200.0MUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
thyssenkruppUtility158000$47.54BGermanySAPSAP S/4 HANAEnterprise Resource Planning
Vestas Wind Systems A/SUtility24351$9.53BDenmarkSAPSAP Cloud for CustomerCustomer Relationship Management
Affinity WaterUtility1400$403.0MUnited KingdomServiceNowServiceNow IT Service ManagementIT Service Management
Tiffany & CoUtility11900$4.00BUnited StatesServiceNowServiceNow PPMProject Portfolio Management
APCOA PARKING HoldingsUtility5000$800.0MGermanyWolters KluwerCCH TagetikEnterprise Performance Management
CentricaUtility60000$36.50BUnited KingdomWorkdayWorkday HCMHuman Capital Management
SeverstalUtility50000$5.92BRussiaSAPSAP LeonardoIoT Platform
Waste ProUtility2600$464.0MUnited StatesADPADP Vantage HCMHuman Capital Management
General ElectricUtility305000$117.40BUnited StatesAnsysANSYS Enterprise CloudProduct Lifecycle Management & Engineering
Weed Man USAUtility200$20.0MCanadaFive9Five9 CloudCustomer Service and Support
FingridUtility334$202.0MFinlandIBMIBM MaximoIoT Based Enterprise Asset Management
TaylorbinsUtility154$50.0MUnited KingdomInforInfor CloudSuite Industrial (Syteline)Enterprise Resource Planning
Hydro-QuébecUtility19794$13.0MCanadaInteractive IntelligencePureCloudCustomer Engagement Platform
Romande EnergieUtility740$590.0MSwitzerlandION Investment GroupOpenLink FindurTreasury and Risk Management Solution
Snowy Hydro LimitedUtility1000$500.0MAustraliaION Investment GroupReval Cloud PlatformTreasury and Risk Management
EnergyConsciousUtility20$2.0MUnited StatesMagentoMagentoeCommerce
APCOA PARKING HoldingsUtility5000$800.0MGermanyMicrosoftMicrosoft Dynamics NAVEnterprise Resource Planning
Dwr Cymru Welsh WaterUtility3000$400.0MUnited KingdomMicrosoftMicrosoft Power BIBusiness Intelligence
Glacial EnergyUtility200$18.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Nexus Energy SystemsUtility75$7.0MUnited StatesMicrosoftMicrosoft Dynamics CRM OnlineCustomer Relationship Management
PAPRECUtility4250$1.10BFranceMicrosoftMicrosoft Dynamics CRMCustomer Relationship Management
ValicorUtility250$20.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
SuntechUtility17700$3.15BChinaNetSuiteNetSuite CRM+Customer Relationship Management
Alliant EnergyUtility4070$3.25BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
AmerenUtility8527$6.10BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
EatonUtility96000$20.90BIrelandOracleOracle WebCenter SitesWeb Experience Management Solution
Kansas City Power & LightUtility1789$1.71BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
South East WaterUtility526$916.0MAustraliaOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
SunEdisonUtility7300$2.50BUnited StatesOracleOracle EPM CloudEnterprise Performance Management
AREVA FranceUtility45340$9.24BFranceSalesforceService CloudCustomer Service and Support
Environmental Defense FundUtility690$146.0MUnited StatesSalesforceService CloudCustomer Service and Support
Waste ManagementUtility43500$14.00BUnited StatesSalesforceService CloudCustomer Service and Support
CPFL EnergiaUtility7200$8.00BBrazilSAPSAP S/4 HANAEnterprise Resource Planning
CPFL EnergiaUtility7200$8.00BBrazilSAPSAP Sales Cloud (ex CallidusCloud)Sales Performance Management
Dwr Cymru Welsh WaterUtility3000$400.0MUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Dwr Cymru Welsh WaterUtility3000$400.0MUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Dwr Cymru Welsh WaterUtility3000$400.0MUnited KingdomSAPSAP Business Planning and ConsolidationEnterprise Performance Management
ELEMUtility4498$286.0MMacedoniaSAPSAP ERP ECC 6.0Enterprise Resource Planning
EVN MacedoniaUtility1977$450.0MMacedoniaSAPSAP ERP ECC 6.0Enterprise Resource Planning
Northern Gas NetworksUtility2658$200.0MUnited KingdomSAPSAP Business WarehouseEnterprise Data Warehouse
Northern Gas NetworksUtility2658$200.0MUnited KingdomSAPSAP ConcurTravel & Expense
People Electrical Appliance GroupUtility1200$300.0MChinaSAPSAP EWM (Extended Warehouse Management)Warehouse Management
SpotlessUtility47000$2.87BAustraliaSAPSAP SuccessFactors Employee CentralHuman Capital Management
Talen EnergyUtility3500$4.30BUnited StatesSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Thames WaterUtility5000$3.00BUnited KingdomSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
thyssenkruppUtility158000$47.54BGermanySAPSAP SuccessFactors Employee CentralHuman Capital Management
CPS EnergyUtility4000$2.86BUnited StatesSAS InstituteSAS Analytics for IoTAnalytics Platform
Tiffany & CoUtility11900$4.00BUnited StatesServiceNowServiceNow ITSMIT Service Management
Dwr Cymru Welsh WaterUtility3000$400.0MUnited KingdomTableauTableau SoftwareBusiness Intelligence and Analytics
TenneT TSO B.V.Utility2974$2.60BNetherlandsTopdeskTopdeskCustomer Service and Support
Severn Trent plcUtility5500$1.80BUnited KingdomWolters KluwerCCH TagetikEnterprise Performance Management

Source: Apps Run The World, December 2019

Further Readings

An expanded version of this report covers the top 500+ Utility Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2018 product revenues.

Their 2018 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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