About the Customer
ACDC Express is a retail extension of the well-established importer, manufacturer and distributor, ACDC Dynamics, and boasts a product range of over 70 000 individual items. Providing ample choices for all retail and industrial customers. These products are crucial in daily operations.
Scope and Challenges
The rapid expansion increases the demands on the ACDC Express central administration, which provides each franchise with IT support and a full suite of marketing, operational, and bookkeeping functions. So when email server downtime became a frequent problem, Ricardo and his team chose G Suite to transform the way the franchise worked.
“On consecutive occasions, our entire email server went down. It would take more than one or two days to bring it back up. We had already highlighted software cost overhead as a potential thing to reduce, so when that happened several times within a short period, we knew it was time to make a change.” - Said Ricardo Maio, CEO ACDC Express. “We lost revenue when our email servers went down. When I researched Google’s SLA of 99.9% uptime and experimented with G Suite on my private Gmail account, I could see the difference this technology could create.”
Franchise businesses undergoing rapid expansion must respond quickly to the demands of new stores. At ACDC Express, 33 staff run the national franchise, delivering core services and support to 29 franchises across the country. Key tasks, such as updating the operations manual, were hampered by a reliance on paper forms and mail services, while email servers experienced repeat failures, which compromised communication. By implementing new, cloud-based productivity tools, ACDC Express looked to cut down on slow and expensive practices and deliver an agile, reliable online communications platform. To do that, ACDC Express migrated its franchise to G Suite with Opennetworks.
"Since moving to Gmail, ACDC Express reports that the problem of email server downtime is no longer existent for them, while with Google Drive, versioning problems have been resolved. Using surveys on Google Forms, ACDC Express quickly and easily collects data from stores and customers—whether they are in stores or on the road—and populates Google Sheets with the information." - Said Ricardo Maio, CEO, ACDC Express
Outcome and Implications
Today, ACDC Express operates 240 Google accounts, and information from the franchises’ marketing systems, research, operations, and accounting is fed back automatically to Google Sheets and Google Dashboard at the headquarters in Edenvale, Gauteng. By Ricardo’s estimation, the administrative team is now so effective with G Suite tools, it can achieve twice as much as it could without them.
Now, ACDC Express is looking to use Google Chromebooks in a new web-based point-of-sale system and considering moving its ERP onto Google Cloud Platform for greater stability, in another project with Opennetworks.
“When we moved to G Suite, we did it all at once, with every employee changing at the same time. We took a band-aid approach, switching to the new tools as rapidly as possible. After six months of training, there have been no reported problems with G Suite at all.” -Said Ricardo Maio, CEO, ACDC Express
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Legacy Applications||Google G Suite (formerly Google Apps for Work)||Collaboration||Collaboration||240||Opennetworks||2017||2018|
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