In 2021, the top 10 State and Local Government software vendors accounted for nearly 46.5% of the global State and Local Government applications market which grew 15.1% to approach nearly $6.8 billion in license, maintenance and subscription revenues.
Last year Microsoft was the market leader with a 12.5% market share in license, maintenance and subscription revenues, followed by Tyler Technologies, SAP, and Oracle in that order.
We ask the simple question: Who’s buying State and Local Government applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)
Through our forecast period, the State and Local Government applications market size is expected to reach $7.4 billion by 2026, compared with $6.8 billion in 2021 at a compound annual growth rate of 4.7%.
| Exhibit 2: Worldwide State and Local Government Software Market 2021-2026 Forecast, $M | |||
|---|---|---|---|
| Year | 2021 | 2026 | 2021-2026 CAGR, % |
| Total | 6781 | 7420 | 4.7% |
Source: Apps Run The World, September 2022
Top 10 State and Local Government Software vendors
State and Local Government (state and local government agencies, nonprofit) Grants and performance management, Computer Assisted Dispatch, Jail Management, Courts Management, Tax Collections, Records Management, Financials, HR, Procurement
e-Government is the catalyst for new system purchases, especially among developing countries. Apps designed to improve tax revenue collection will continue to take precedence over other front-office systems.
Here are the rankings of the top 10 State and Local Government software vendors in 2021 and their market shares.
| Rank | Vendor | 2020 State and Local Government Apps Revenues, $M | 2021 State and Local Government Apps Revenues, $ | YoY Growth | 2021 State and Local Government Market Share, % | Recent Developments |
|---|---|---|---|---|---|---|
| 1 | Microsoft | Subscribe | Subscribe | 8.9% | Subscribe | In July 2022, Microsoft released Microsoft Cloud for Sovereignty, a new solution that will enable public sector customers to build and digitally transform workloads in the Microsoft Cloud while meeting their compliance, security and policy requirements by leveraging Azure Confidential Computing. |
| 2 | Tyler Technologies | Subscribe | Subscribe | 42.7% | Subscribe | Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. |
| 3 | SAP | Subscribe | Subscribe | 1.1% | Subscribe | In 2022, SAP is partnering with Arvato Systems to develop a sovereign cloud for the public sector in Germany. SAP and Arvato Systems intend to form and invest in a new German company for the venture to “drive digital transformation in Germany,” according to SAP. SAP works with 16,000 public sector institutions in 151 countries. |
| 4 | Oracle | Subscribe | Subscribe | 4.5% | Subscribe | Oracle is making significant investments in public sector clients. With the expansion of its cloud services approved by FedRAMP, Oracle is making it easier for U.S. government agencies to adopt the OCI ecosystem as they transition to cloud-based operations. Oracle’s cloud services are used by 8 of the top 10 federal agencies by budget, all 4 branches of the U.S. military, and 36 states. |
| 5 | Zoom Video Communications | Subscribe | Subscribe | 51.9% | Subscribe | In May 2022, Zoom launched an App Marketplace specifically for Zoom for Government — which is a FedRAMP-authorized platform. |
| 6 | Constellation Software | Subscribe | Subscribe | 30.8% | Subscribe | Constellation is providing comprehensive energy solutions to federal, state, and local agencies as well as private sector firms that range from small businesses to the Fortune 100. This includes over 4,000 government customers in 47 states. |
| 7 | Workday | Subscribe | Subscribe | 22.6% | Subscribe | The launch of Workday Government Cloud make a significant milestone in the company’s growth opportunity, and now with the FedRAMP Authorized Designation, Workday Government Cloud can help federal agencies to accelerate their digital transformations. |
| 8 | Accela | Subscribe | Subscribe | 17.1% | Subscribe | During Accela’s last fiscal quarter for 2022, ending June 30, Accela accelerated business momentum by launching its new Managed Application Services offering, introduced the Accela Civic Platform and Civic Applications Spring 2022 Release, announced multiple industry accolades, and signed nearly a dozen SaaS customer upgrades.a |
| 9 | UKG | Subscribe | Subscribe | 12.3% | Subscribe | UKG is a partner to 2,500 public sector organizations across all 50 states and Canada. In addition, UKG is also a partner to more than 1,000 agencies in the U.S. and Canada leveraging UKG TeleStaff to optimize scheduling, labor management, communications, and deployment of public safety personnel and corrections officers. |
| 10 | CGI Group | Subscribe | Subscribe | 0.0% | Subscribe | CGI issued a statement about the reorganization of CGI Federal through several enhancements designed to strengthen the company’s alignment with the evolving priorities of the federal government. For the new structure, CGI Federal added strategic senior talent, reorganized business units to collaborate across shared mission themes, and established a new horizontal practice that integrates advisory services and emerging technologies with a focus on leveraging global best practices from both private and public sectors. CGI Group has more than 2,000 government agencies as customers. |
| Subtotal | Subscribe | Subscribe | 17.5% | Subscribe | ||
| Other | Subscribe | Subscribe | 13.1% | Subscribe | ||
| Total | 5893 | 6781 | 15.1% | 100% |
Source: Apps Run The World, September 2022
Other State and Local Government software providers included in the report are: Accela, ACI Worldwide, Inc., Avenu Insights & Analytics, Acumen Data Systems, Adobe, ADP, Advanced, Aladtec, Atos (Including Evidian), Alfresco, ARCHIBUS, ASG Technologies, Asseco Group, Atlas Business Solutions, Atlassian, Avue Technologies, Benefitexpress, Berger-Levrault, Blackbaud, Blackboard, Capita Software, Cegid, Celayix Software, CentralSquare Technologies, Ceridian, Cerner Corporation, Cisco Systems, Citrix, Civica, CivicPlus, Computer Modeling Group, Connecting-Expertise NV, Dileoz, Dropbox, DocuSign, Inc., Dude Solutions Inc., FIS Global, Fiserv, Google, GTY Technology Holdings Inc., Granicus, Hexagon, Hyland, Huddle, Informatica, Intime Solutions, Itineris, Ivanti, Intuit Inc., IBM, Infor, Kofax, Laserfiche, LogMeIn, Inc., Motorola Solutions, NEOGOV, Nice Systems, Oleeo, Open Text Corporation, PROACTIS Group, Roper Technologies, Inc., Salesforce, ServiceNow, Silverlake Axis, Squiz, SAS Institute, Sunview Software, TeamDynamix, Teradata Corporation, TMA Systems, UNIT4, Visma, Verint Systems Inc., Vitech Systems Group, Workday, XCD HR Limited, and others.
Custom data cuts related to the State and Local Government Applications market are available:
- Top 800+ State and Local Government Applications Vendors and Market Forecast 2021-2026
- 2021 State and Local Government Applications Market By Functional Market (16 Markets)
- 2021 State and Local Government Applications Market By Country (USA + 45 countries)
- 2021 State and Local Government Applications Market By Region (Americas, EMEA, APAC)
- 2021 State and Local Government Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2021 State and Local Government Applications Market By Customer Size (revenue, employee count, asset)
- 2021 State and Local Government Applications Market By Channel (Direct vs Direct)
- 2021 State and Local Government Applications Market By Product
Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
State and Local Government Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in State and Local Government systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers has been studying the patterns of the latest State and Local Government software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these State and Local Government customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
| Customer | Industry | Empl. | Revenue | Country | Vendor | New Product | Function |
| Ministry of Education (Brazil) | Government | 100000 | $2.60B | Brazil | BMC Software | BMC Remedy ITSM Suite | IT Service Management |
| Florida Highway Safety and Motor Vehicles | Government | 2475 | $500.0M | United States | Cornerstone OnDemand | Cornerstone HR Suite | Human Resource Management |
| City of Avondale | Government | 507 | $88.0M | United States | Genesys | Genesys Customer Experience Platform | Customer Experience Platform |
| BuzzFeed | Government | 1500 | $167.0M | United States | IBM | IBM Watson Candidate Assistant | AI and Cognitive Talent Management Solution |
| City of Dallas | Government | 13000 | $2.80B | United States | Kronos | Kronos Workforce Central | Human Capital Management, Workforce Management |
| City of Hampton | Government | 1875 | $450.0M | United States | Kronos | Kronos Workforce Central | Human Capital Management, Workforce Management |
| Business Sweden | Government | 550 | $50.0M | Sweden | Microsoft | Azure Machine Learning | ML & Data Science Platform |
| Cook County Government | Government | 22000 | $600.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Cook County Pension Fund | Government | 448 | $50.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Shropshire Council | Government | 12000 | $270.0M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Relationship Management |
| Texas Association of Counties | Government | 190 | $20.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Wisconsin Department of Health Services | Government | 5500 | $1.10B | United States | NetSuite | NetSuite CRM+ | Customer Relationship Management |
| City of Albuquerque | Government | 5854 | $882.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| City of Fort Wayne | Government | 1862 | $280.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| City of San Jose | Government | 6600 | $3.70B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Department of Conservation | Government | 2000 | $800.0M | New Zealand | Oracle | Oracle WebCenter Sites | Web Experience Management Solution |
| Kent County Council | Government | 12000 | $1.80B | United Kingdom | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| M.E.T.C. | Government | 1200 | $400.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Metro Vancouver | Government | 1500 | $600.0M | Canda | Oracle | Oracle PeopleSoft HCM | Human Capital Management |
| NRGi | Government | 1100 | $317.0M | Denmark | Oracle | Oracle CX Cloud | Customer Experience |
| Sacramento County | Government | 11691 | $3.50B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Ministry of Economy, Trade and Industry(METI) of Japan | Government | 4000 | $1.50B | Japan | Salesforce | Service Cloud | Customer Service and Support |
| U.S. Census Bureau | Government | 12000 | $3.50B | United States | Salesforce | Service Cloud | Customer Service and Support |
| Hampshire County Council | Government | 7000 | $938.0M | United Kingdom | SAP | SAP Cloud for Customer | Customer Relationship Management |
| USAMM | Government | 65 | $6.0M | United States | Shopify | Shopify | eCommerce |
| Cheshire West and Chester Council | Government | 11386 | $708.0M | United Kingdom | UNIT4 | Unit4 Business World On! | Enterprise Resource Planning |
| Metro Vancouver | Government | 1500 | $600.0M | Canda | UNIT4 | Unit4 Business World | Enterprise Resource Planning |
| Shropshire Council | Government | 12000 | $270.0M | United Kingdom | UNIT4 | Unit4 Business World On! | Enterprise Resource Planning |
| BuzzFeed | Government | 1500 | $167.0M | United States | Workday | Workday HCM | Human Capital Management |
| City and County of Denver Government | Government | 3600 | $1.00B | United States | Workday | Workday HCM | Human Capital Management |
| City of Orlando | Government | 1750 | $401.0M | United States | Workday | Workday Planning | Planning, Budgeting, and Forecasting |
| Cook County Government | Government | 22000 | $600.0M | United States | WorkForce Software | EmpCenter | Workforce Management |
Source: Apps Run The World, September 2022
Further Readings
An expanded version of this report covers the top 800+ State and Local Government Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2021 product revenues.
Their 2021 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.
