Top 10 State and Local Government Software Vendors and Market Forecast 2020-2025

Worldwide State and Local Government Applications Market to reach $6.25 billion by 2025, compared with $5.9 billion in 2020 at a compound annual growth rate of 1.2%.

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In 2020, the top 10 State and Local Government software vendors accounted for nearly 38.9% of the global State and Local Government applications market which grew 16.1% to approach nearly $5.9 billion in license, maintenance and subscription revenues.

Last year Tyler Technologies was the market leader with an 8.3% market share in license, maintenance and subscription revenues, followed by Oracle, Microsoft and SAP in that order.

We ask the simple question: Who’s buying State and Local Government applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Top 10 State and Local Government Software Vendors and Market Forecast 2020-2025
Exhibit 1 – 2020 State and Local Government Applications Market Shares Split By Top 10 State and Local Government Vendors and Others

Through our forecast period, the State and Local Government applications market size is expected to reach $6.25 billion by 2025, compared with $5.9 billion in 2020 at a compound annual growth rate of 1.2%.

Exhibit 2: Worldwide State and Local Government Software Market 2020-2025 Forecast, $M
Year202020252020-2025 CAGR, %
Total589362501.2%

Source: Apps Run The World, December 2021

Top 10 State and Local Government Software vendors

State and Local Government (state and local government agencies, nonprofit) Grants and performance management, Computer Assisted Dispatch, Jail Management, Courts Management, Tax Collections, Records Management, Financials, HR, Procurement

e-Government is the catalyst for new system purchases, especially among developing countries. Apps designed to improve tax revenue collection will continue to take precedence over other front-office systems.

Here are the rankings of the top 10 State and Local Government software vendors in 2020 and their market shares.

RankVendor2019 State and Local Government Apps Revenues, $M2020 State and Local Government Apps Revenues, $MYoY Growth2020 State and Local Government Market Share, %Recent Developments
1Tyler Technologies Subscribe Subscribe7.3% SubscribeIn 2021, Tyler was named to the Dow Jones Sustainability Index North America in recognition of its commitment to sustainable business practices. The same year, Tyler signed a $63 million agreement over five years to extend and expand the partnership between the Administrative Office of the Illinois Courts (AOIC) to provide the eFileIL electronic filing solution to the Illinois Courts.
2Oracle Subscribe Subscribe9.4% SubscribeMany federal, state, and local customers are using Oracle to deliver critical government services. Oracle’s cloud services are used by 8 of the top 10 federal agencies by budget, all 4 branches of the U.S. military, and 36 states. Globally, more than 1,000 public sector organizations take advantage of Oracle’s industry-leading technologies.
3Microsoft Subscribe Subscribe11.0% SubscribeIn response to the unique and evolving requirements of the United States public sector, Microsoft has created Office 365 Government plans (or Office 365 Government). This service description provides an overview of features that are specific to Office 365 Government US environments.
4SAP Subscribe Subscribe2.4% SubscribeDigital technologies, such as cloud transformation are bringing huge changes to the public sector industry. By 2025, SAP forecast that many governments and public sector organizations will take advantage of new digital cloud technologies and breakthrough innovations to become more proactive, automated, foresighted, data-driven, and citizen-focused. SAP works with 16,000 public sector institutions in 151 countries.
5Zoom Video Communications Subscribe Subscribe70.0% SubscribeZoom for Government has received an Authorization to Operate with Conditions at Department of Defense Impact Level 4 (ATO-C) for Zoom Meetings with the Department of the Air Force. The Zoom for Government platform utilizes AWS GovCloud and U.S.-based co-located data centers and is managed by U.S. Persons only. While built for U.S. federal agencies, Zoom for Government is also available to U.S. state and local government customers, as well as other approved businesses and organizations that support the U.S. government.
6SAS Institute Subscribe Subscribe5.4% SubscribeSAS embedded AI capabilities into the software – from the powerful SAS® Viya® to targeted solutions for public sector organizations. With an emphasis on greater interpretability and transparency, the AI capabilities enable a better understanding of why the algorithms’ outputs are what they are – while automatically identifying, better managing, and protecting personal information. A public sector agency was the first SAS customer more than 40 years ago. Today, more than 650 government ministries, departments, offices, and agencies around the world use SAS.
7Workday Subscribe Subscribe19.8% SubscribeWorkday has achieved Ready status for the Federal Risk and Authorization Management Program (FedRAMP) at a Moderate impact level. With this achievement, Workday materially advances its position to help federal agencies accelerate IT transformation and gain real-time insights to address critical challenges across workforce development, compliance, financial sustainability, and more. Entry into the federal market will mark a significant milestone for Workday and its opportunity for growth, building on the company’s established history of providing finance, HR, and payroll applications to public and private sector organizations at scale. With Workday Government Cloud, the company’s forthcoming FedRAMP Moderate offering, federal agencies will have access to a portfolio of enterprise cloud applications, including Workday Human Capital Management, Workday Financial Management, Workday Payroll, and Workday Prism Analytics. Workday is listed on the FedRAMP Marketplace, and Authority to Operate at the Moderate level is currently estimated in Spring 2022.
8Constellation Software Inc. Subscribe Subscribe13.8% SubscribeThe public sector segment develops and distributes software solutions primarily to government and government-related customers. Its public sector segment includes Volaris Operating Group, Harris Operating Group, and Total Specific Solutions Operating Group.
9CGI Group Inc. Subscribe Subscribe17.8% SubscribeIn March 2020 CGI acquired TeraThink, a leading information technology and management consulting firm providing digitization, enterprise finance, risk management, and data analytics services to the U.S. federal government. CGI Group has more than 2,000 government agencies as customers.
10UKG Subscribe Subscribe9.2% SubscribeUKG is a partner to 2,500 public sector organizations across all 50 states and Canada, from the City of Miami to Washington State’s Sound Transit to the City of Calgary in Alberta, Canada, and is helping to propel digital transformation among government agencies, including Boulder County, Colorado; Broward County, Florida; the City of Fishers, Indiana; the City of Oklahoma City; the City of Strongsville, Ohio; the Georgia Department of Corrections; NJ TRANSIT; Stark County, Ohio; the State of Colorado; the Town of Gilbert, Arizona; and Utah Transit Authority.
Subtotal Subscribe Subscribe12.0% Subscribe
Other Subscribe Subscribe18.8% Subscribe
Total5076589316.1%100%

Source: Apps Run The World, December 2021

Other State and Local Government software providers included in the report are: Abila, Accela, ACI Worldwide, Inc., Acumen Data Systems, Adobe, ADP, Advanced, Aladtec, Alfresco, ARCHIBUS, ASG Technologies, Asseco Group, Atlas Business Solutions, Atlassian, Avue Technologies, Benefitexpress, Berger-Levrault, Berger-Levrault, Blackbaud, Blackboard, Capita Software, Cegid, Celayix Software, CentralSquare Technologies, Ceridian, Cerner Corporation, Cisco Systems, Citrix, Computer Modeling Group, Connecting-Expertise NV, Dileoz, Dropbox, Dude Solutions Inc., eCivis, a GTY Technology Company, FIS Global, Fiserv, Google, Granicus, Hexagon, High Line, a NEOGOV Company, Huddle, Informatica, Intime Solutions, Itineris, Ivanti, Kofax, Kronos Incorporated, Laserfiche, LogMeIn, Inc., NEOGOV, Nice Systems, Oleeo, Open Text Corporation, OptForce, Peopleadmin, a Powerschool Company, PROACTIS Group, Roper Technologies, Inc., Salesforce, ServiceNow, Silverlake Axis, Squiz, Sunview Software, Tableau Software, TeamDynamix, Teradata Corporation, TMA Systems, UNIT4, viDesktop Inc., Visma, Vitech Systems Group, Workday, XCD HR Limited, Zoom Video Communications, and others.

Custom data cuts related to the State and Local Government Applications market are available:

  • Top 800+ State and Local Government Applications Vendors and Market Forecast 2020-2025
  • 2020 State and Local Government Applications Market By Functional Market (16 Markets)
  • 2020 State and Local Government Applications Market By Country (USA + 45 countries)
  • 2020 State and Local Government Applications Market By Region (Americas, EMEA, APAC)
  • 2020 State and Local Government Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2020 State and Local Government Applications Market By Customer Size (revenue, employee count, asset)
  • 2020 State and Local Government Applications Market By Channel (Direct vs Direct)
  • 2020 State and Local Government Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M

State and Local Government Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in State and Local Government systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest State and Local Government software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these State and Local Government customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
Ministry of Education (Brazil)Government100000$2.60BBrazilBMC SoftwareBMC Remedy ITSM SuiteIT Service Management
Florida Highway Safety and Motor VehiclesGovernment2475$500.0MUnited StatesCornerstone OnDemandCornerstone HR SuiteHuman Resource Management
City of AvondaleGovernment507$88.0MUnited StatesGenesysGenesys Customer Experience PlatformCustomer Experience Platform
BuzzFeedGovernment1500$167.0MUnited StatesIBMIBM Watson Candidate AssistantAI and Cognitive Talent Management Solution
City of DallasGovernment13000$2.80BUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
City of HamptonGovernment1875$450.0MUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
Business SwedenGovernment550$50.0MSwedenMicrosoftAzure Machine LearningML & Data Science Platform
Cook County GovernmentGovernment22000$600.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Cook County Pension FundGovernment448$50.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomMicrosoftMicrosoft Dynamics 365 Customer EngagementCustomer Relationship Management
Texas Association of CountiesGovernment190$20.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Wisconsin Department of Health ServicesGovernment5500$1.10BUnited StatesNetSuiteNetSuite CRM+Customer Relationship Management
City of AlbuquerqueGovernment5854$882.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of Fort WayneGovernment1862$280.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of San JoseGovernment6600$3.70BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Department of ConservationGovernment2000$800.0MNew ZealandOracleOracle WebCenter SitesWeb Experience Management Solution
Kent County CouncilGovernment12000$1.80BUnited KingdomOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
M.E.T.C.Government1200$400.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Metro VancouverGovernment1500$600.0MCandaOracleOracle PeopleSoft HCMHuman Capital Management
NRGiGovernment1100$317.0MDenmarkOracleOracle CX CloudCustomer Experience
Sacramento CountyGovernment11691$3.50BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Ministry of Economy, Trade and Industry(METI) of JapanGovernment4000$1.50BJapanSalesforceService CloudCustomer Service and Support
U.S. Census BureauGovernment12000$3.50BUnited StatesSalesforceService CloudCustomer Service and Support
Hampshire County CouncilGovernment7000$938.0MUnited KingdomSAPSAP Cloud for CustomerCustomer Relationship Management
USAMMGovernment65$6.0MUnited StatesShopifyShopifyeCommerce
Cheshire West and Chester CouncilGovernment11386$708.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
Metro VancouverGovernment1500$600.0MCandaUNIT4Unit4 Business WorldEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
BuzzFeedGovernment1500$167.0MUnited StatesWorkdayWorkday HCMHuman Capital Management
City and County of Denver GovernmentGovernment3600$1.00BUnited StatesWorkdayWorkday HCMHuman Capital Management
City of OrlandoGovernment1750$401.0MUnited StatesWorkdayWorkday PlanningPlanning, Budgeting, and Forecasting
Cook County GovernmentGovernment22000$600.0MUnited StatesWorkForce SoftwareEmpCenterWorkforce Management

Source: Apps Run The World, December 2021

Further Readings

An expanded version of this report covers the top 800+ State and Local Government Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2020 product revenues.

Their 2020 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.