In 2023, the global Collaboration software market surged to nearly $24.2 billion, growing by 10.4%. The top 10 vendors commanded a significant 74.8% market share, with Microsoft leading at 19.2%, followed by Google, Zoom Video Communications, Salesforce, and Cisco Systems.
Our APPS TOP 500 Market Report (Preview) covers hundreds of Collaboration software vendors, offering deep insights into market dynamics, vendor strengths, AI investments, customer momentum, and go-to-market strategies providing valuable perspectives on market trends and challenges.
Discover thousands of Collaboration Customer Wins with the ARTW Technographics Platform, an essential resource for technology enthusiasts, sales business leaders, and data-driven marketing executives, offering curated insights into the evolving landscape of the software industry, including the latest developments in Collaboration.
Through our forecast period, the Collaboration applications market size is expected to reach $30.3 billion by 2028, compared with $24.2 billion in 2023 at a compound annual growth rate of 4.6%.
| Exhibit 2: Worldwide Collaboration Software Market 2023-2028 Forecast, $M | |||
|---|---|---|---|
| Year | 2023 | 2028 | 2023-2028 CAGR, % |
| Total | 24248 | 30310 | 4.6% |
Source: Apps Run The World, June 2024
Collaboration Market Definitions And Forecast Assumptions
Collaboration applications include Cloud tools for Web conferencing, team collaboration, social business platforms, event management, eSignature, and sharing of online community resources. Collaboration applications also include conventional tools for email, group calendaring and scheduling and threaded discussion.
Box, Dropbox, Slack and other startups are turning the concept of collaboration upside down with a whole new approach to knowledge sharing, team collaboration and information filtering through smart messaging with contextual and decision support capabilities.
Top 10 Collaboration Software Vendors
Here are the rankings of the top 10 Collaboration software vendors in 2023 and their market shares.
| Rank | Vendor | 2021 Collaboration Apps Revenues, $M | 2022 Collaboration Apps Revenues, $M | 2023 Collaboration Apps Revenues, $M | YoY Growth | 2023 Collaboration Market Share, % |
|---|---|---|---|---|---|---|
| 1 | Microsoft | Subscribe | Subscribe | Subscribe | 9.3% | Subscribe |
| 2 | Subscribe | Subscribe | Subscribe | 22.9% | Subscribe | |
| 3 | Zoom Video Communications | Subscribe | Subscribe | Subscribe | 3.1% | Subscribe |
| 4 | Salesforce | Subscribe | Subscribe | Subscribe | 22.1% | Subscribe |
| 5 | Cisco Systems | Subscribe | Subscribe | Subscribe | 4.9% | Subscribe |
| 6 | RingCentral | Subscribe | Subscribe | Subscribe | 10.7% | Subscribe |
| 7 | GoTo | Subscribe | Subscribe | Subscribe | 4.2% | Subscribe |
| 8 | Atlassian | Subscribe | Subscribe | Subscribe | 22.4% | Subscribe |
| 9 | Cvent | Subscribe | Subscribe | Subscribe | 3.6% | Subscribe |
| 10 | Zoho Corp. | Subscribe | Subscribe | Subscribe | 31.5% | Subscribe |
| Subtotal | Subscribe | Subscribe | Subscribe | 11.5% | Subscribe | |
| Other | Subscribe | Subscribe | Subscribe | 7.3% | Subscribe | |
| Total | 19241 | 21963 | 24248 | 10.4% | 100.0% |
Source: Apps Run The World, June 2024
Other Collaboration software providers included in the report are 3cx, 8×8, Adobe, Amazon Web Services (AWS), Asana, Atlassian, Aurea, Autodesk, Aurea, Axway, Box Inc., Calendly, Citrix, Cybozu, Dalet, Eventbrite, Evernote, Granicus, IBM, Mitel, monday.com, NCR Corporation, ON24, Open Text, Oracle, Pexip, Tencent, Tivian, SAP, ServiceNow, Smartsheet, Qualtrics, Zoho Corp. and many others.
Custom data cuts related to the Collaboration Applications market are available:
- Top 200+ Collaboration Applications Vendors and Market Forecast 2023-2028
- 2023 Collaboration Applications Market By Industry (21 Verticals)
- 2023 Collaboration Applications Market By Collaboration Segments and Categories
- 2023 Collaboration Applications Market By Country (USA + 45 countries)
- 2023 Collaboration Applications Market By Region (Americas, EMEA, APAC)
- 2023 Collaboration Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2023 Collaboration Applications Market By Customer Size (revenue, employee count, asset)
- 2023 Collaboration Applications Market By Channel (Direct vs Direct)
- 2023 Collaboration Applications Market By ProductBuyer Intent: Companies Reading this Research ReportARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively reading this research report. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively accessing this research report include:
- World Bank, a United States based Banking and Financial Services organization with 13122 Employees
- Shanghai Commercial Bank, a Hong Kong based Banking and Financial Services company with 1846 Employees
- Council Rock School District, a United States based Education organization with 1100 Employees
Logo Company Industry Employees Revenue Country Evaluated Worldwide Enterprise Application Market
Exhibit 3 provides a forecast of the worldwide enterprise application market from 2023 to 2028, highlighting market sizes, year-over-year growth, and compound annual growth rates across various functional segments. The data shows strong growth in emerging areas like eCommerce, Human Capital Management, and IT Service Management, while traditional segments like ERP and CRM continue to dominate in market size.
Exhibit 3: Worldwide Enterprise Application Market Forecast 2023-2028 by Functional Market ($M)
Source: Apps Run The World, June 2024
Exhibit 4 shows the enterprise applications market by functional area. The highest growth functional markets revolve around smaller segments like eCommerce, Enterprise Performance Management, Sales Performance Management and Treasury and Risk, where first movers remain less established than those that for decades have been entrenched in functional areas like ERP, CRM and PLM.
Collaboration Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Collaboration systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers have been studying the patterns of the latest collaboration software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these collaboration customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
Source: Apps Run The World, June 2024
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) ranked by their 2019-2029 product revenues.
Their 2023 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world. The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.
