Top 10 Retail Software Vendors and Market Forecast 2017-2022

Worldwide Retail Applications Market to reach $16.9 billion by 2022, compared with $15.7 billion in 2017 at a compound annual growth rate of 1.5%.

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In 2017, the top 10 Retail software vendors accounted for nearly 46% of the global Retail applications market which grew 2.3% to approach nearly $15.7 billion in license, maintenance and subscription revenues.

Last year Adobe Systems was the market leader with 10% market share in license, maintenance and subscription revenues, followed by Microsoft, Oracle, NCR Corporation and Salesforce.

We ask the simple question: Who’s buying Retail applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Exhibit 1 - 2017 Retail Applications Market Shares Split By Top 10 Retail Vendors and Others, %
Exhibit 1 – 2017 Retail Applications Market Shares Split By Top 10 Retail Vendors and Others, %

Through our forecast period, the Retail applications market is expected to reach $16.9 billion by 2022, compared with $15.7 billion in 2017 at a compound annual growth rate of 1.5%.

Exhibit 2: Worldwide Retail Software Market 2017-2022 Forecast, $M
Year 2017 2022 2017-2022 CAGR, %
Total 15689 16901 1.5%

Source: Apps Run The World, January 2019

Top 10 Retail Software Vendors

Retail (Enterprises involved in the sale of goods, services, general and convenience stores, restaurants) – Multi-channel retail software, Point of Sale system, Store management system, Trade Promotions Management, Fresh food software, Price Optimizaton, Health and Safety Software, Workplace Risk Management solutions, Retail Execution Management solutions, Financials, HR, Procurement

Multichannel retailing led by eCommerce will dominate the IT agenda of retailers as the capturing and analysis of real-time customer and inventory data will help facilitate better planning and demand forecasting.

Here are the rankings of the top 10 Retail software vendors in 2017 and their market shares.

Rank Vendor 2016 Retail Apps Revenues, $M 2017 Retail Apps Revenues, $M YoY Growth 2017 Retail Market Share, % Recent Developments
1 Adobe Subscribe Subscribe 24.7% Subscribe Adobe acquired Marketo for marketing automation and Magento for eCommerce as it pivots from content to CRM and aims to unseat Salesforce for those functions in key verticals.
2 Microsoft Subscribe Subscribe 1.1% Subscribe Migrating legacy AX, C5, GP, NAV, and SL to Dynamics 365 for the Cloud remains the top priority for Microsoft’s evolving enterprise apps strategy, whose success will depend on strengthening ties with ISV partners in strategic verticals.
3 Oracle Subscribe Subscribe 3.4% Subscribe Oracle has signed more than 22,000 Cloud ERP customers including many listed below. The number of Oracle Cloud ERP customers totals nearly 6,000 for Oracle ERP Cloud and 16,000 for NetSuite. Each quarter Oracle is migrating at least 200 customers of its on-premise ERP systems like E-Business Suite to the Cloud.
4 NCR Corporation Subscribe Subscribe 3.2% Subscribe NCR acquired JetPay for payments offerings including ard acceptance, processing, payroll, payroll tax filing, human capital management services, and other financial transactions.
5 Salesforce Subscribe Subscribe 23.2% Subscribe The recent buy of MuleSoft will be instrumental for Cloud integration, especially in helping customers extend into non-Salesforce systems for key verticals as well as those that Salesforce is still playing catch-up.
6 SAP Subscribe Subscribe 6.4% Subscribe SAP was on track to sign more than 10,000 customers including many listed below for its next-generation ERP S/4HANA by end of 2018 with 40% of the latest additions being considered net new wins for the vendor.
7 IBM Subscribe Subscribe -4.7% Subscribe IBM acquired Red Hat for Cloud security, while IBM unloaded Notes, Sterling and other assets to HCL.
8 Intuit Inc. Subscribe Subscribe 14.2% Subscribe QuickBooks Online subscribers now top 3.6 million(including many listed below), up from 1.6 million in 2016. Meanwhile, Intuit strengthened working capital management and payment offerings for SMBs, along with same-day payroll processing.
9 Open Text Corporation Subscribe Subscribe 22.9% Subscribe Aligns with Amazon Connect to expand into Contact Center As A Service market with OpenText Qfiniti.
10 Sage Subscribe Subscribe 20.9% Subscribe Sage aims to drive ERP growth through Business Cloud Enterprise Management(version 12 is the latest) for large enterprises to run a robust framework for improving workflow, enhanced insights and efficiency gains such as automating tax declarative processes. That is being supported by Intacct for midmarket Cloud ERP apps and Sage People for HCM and talent management.
Subtotal Subscribe Subscribe 10.3% Subscribe
Other Subscribe Subscribe -3.6% Subscribe
Total Subscribe Subscribe 2.3% Subscribe

Source: Apps Run The World, January 2019

Custom data cuts related to the Retail Applications market are available:

  • Top 700 Retail Applications Vendors and Market Forecast 2017-2022
  • 2017 Retail Applications Market By Functional Market (16 Markets)
  • 2017 Retail Applications Market By Country (USA + 45 countries)
  • 2017 Retail Applications Market By Region (Americas, EMEA, APAC)
  • 2017 Retail Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2017 Retail Applications Applications Market By Customer Size (revenue, employee count, asset)
  • 2017 Retail Applications Market By Channel (Direct vs Direct)
  • 2017 Retail Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M

Retail Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Retail applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Retail software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Retail customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

Customer Industry Empl. Revenue Country Vendor New Product Function Market
1-800-Flowers.com Retail 4000 $1.12B United States IBM IBM Commerce eCommerce eCommerce
A.F. Blakemore & Son Limited Retail 8100 $1.71B United Kingdom Visma Visma Retail Suite Enterprise Resource Planning ERP
Adidas Retail 60000 $19.00B Germany ServiceNow ServiceNow IT Service Management IT Service Management ITSM
AmeriPride Retail 6000 $600.0M United States Ultimate Software UltiPro Human Capital Management HCM
Ann Summers Retail 1332 $133.0M United Kingdom Microsoft Microsoft Dynamics 365 for Finance and Operations Enterprise Resource Planning ERP
Aqualisa Products Limited Retail 300 $40.0M United Kingdom UNIT4 Unit4 Prevero Enterprise Performance Management EPM
Ashley Furniture Industries Retail 23000 $4.00B United States Salesforce Salesforce Commerce Cloud eCommerce eCommerce
Ashley Furniture Industries Retail 23000 $4.00B United States Salesforce Salesforce Service Cloud Customer Service Software CRM
Assurance Retail 2200 $200.0M United States ServiceNow ServiceNow IT Service Management IT Service Management ITSM
Aston Martin Retail 1850 $1.15B United Kingdom Microsoft Microsoft Power BI Business Intelligence Analytics and BI
Aston Martin Retail 1850 $1.15B United Kingdom Microsoft Microsoft Project Online Project Portfolio Management PPM
Aston Martin Retail 1850 $1.15B United Kingdom Microsoft Microsoft Office 365 Content Management Content Management
Ballance Agri-Nutrients Retail 728 $547.0M New Zealand SAP SAP Marketing Cloud Marketing Automation CRM
Ballance Agri-Nutrients Retail 728 $547.0M New Zealand SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution eCommerce
Ballance Agri-Nutrients Retail 728 $547.0M New Zealand SAP SAP S/4 HANA Enterprise Resource Planning ERP
Ballance Agri-Nutrients Retail 728 $547.0M New Zealand SAP SAP Business Suite on HANA Enterprise Resource Planning ERP
Bloomin’ Brands Retail 100000 $4.34B United States Host Analytics Host Analytics Cloud EPM Suite Enterprise Performance Management EPM
Brooks Brothers Retail 5500 $900.0M United States SAP SAP SuccessFactors Employee Central Human Capital Management HCM
Brookstone Retail 2000 $500.0M United States Kronos Kronos Workforce Dimensions Workforce Management HCM
Brookstone Retail 2000 $500.0M United States SPS Commerce SPS Commerce Sourcing Supply Chain Management SCM
Canon Europe Retail 19000 $9.13B United Kingdom Oracle Oracle Demantra Demand Management and Supply Chain Management SCM
Charoen Pokphand Foods PCL Retail 23337 $16.0M Thailand JDA Software Group JDA Enterprise Supply Planning Enterprise Supply Chain Management SCM
Circle K Europe Retail 90000 $40.00B Norway Anaplan Anaplan Planning and Performance Management Platform EPM
Clas Ohlson Retail 5000 $8.21B Sweden PTC PTC FlexPLM Product Lifecycle Management PLM & Engineering
Del Monte Retail 5600 $1.60B Singapore Anaplan Anaplan Planning and Performance Management Platform EPM
doTERRA Retail 2300 $1.50B United States SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution eCommerce
doTERRA Retail 2300 $1.50B United States SAP SAP S/4 HANA Enterprise Resource Planning ERP
doTERRA Retail 2300 $1.50B United States SAP SAP Product Content Management Web Experience Content Management Content Management
doTERRA Retail 2300 $1.50B United States SAP SAP Service Cloud Customer Service and Support CRM
doTERRA Retail 2300 $1.50B United States SAP SAP Marketing Cloud Marketing Automation CRM
Eastman Kodak Company Retail 5800 $1.53B United States Kyriba Kyriba Treasury and Risk Management TRM
Equatorial Coca-Cola Bottling Company Retail 6000 $686.0M Spain Epicor Epicor ERP Enterprise Resource Planning ERP
Ermes Group Retail 1951 $156.0M Cyprus IBM IBM Watson Commerce eCommerce eCommerce
Foodstuffs North Island Retail 22000 $5.02B New Zealand JDA Software Group JDA Transportation Manager Supply Chain Management SCM
Gymshark Retail 1300 $130.0M United Kingdom Shopify Shopify Plus eCommerce Platform eCommerce
Kesko Oyj Retail 23173 $10.68B Finland SAP SAP SuccessFactors Employee Central Human Capital Management HCM
Laura Ashley Retail 1000 $257.0M United Kingdom IBM IBM Cognos Controller Enterprise Performance Management EPM
Maverik, Inc. Retail 5000 $400.0M United States Oracle Oracle Primavera Unifier Project Portfolio Management PPM
McCarthy Building Companies, Inc Retail 2500 $200.0M United States Oracle Primavera P6 Enterprise Project Portfolio Management Project Portfolio Management PPM
MINISO Co. Ltd. Retail 10000 $1.80B Japan SAP SAP SuccessFactors Employee Central Human Capital Management HCM
MINISO Co. Ltd. Retail 10000 $1.80B Japan SAP SAP Cloud for Customer Customer Relationship Management CRM
MINISO Co. Ltd. Retail 10000 $1.80B Japan SAP SAP S/4 HANA Enterprise Resource Planning ERP
Nebraska Furniture Mart Retail 5006 $1.21B United States WorkForce Software EmpCenter Workforce Management HCM
Office Depot Retail 24067 $14.50B United States Oracle Oracle SCM Cloud Supply Chain Management SCM
Office Depot Retail 24067 $14.50B United States Oracle Oracle EPM Cloud Enterprise Performance Management EPM
Office Depot Retail 24067 $14.50B United States Oracle Oracle HCM Cloud Human Capital Management HCM
Penti Retail 3000 $600.0M Turkey SAP SAP S/4 HANA Enterprise Resource Planning ERP
Pet Supplies Plus Retail 1100 $3.00B United States SPS Commerce SPS Commerce Fulfillment (EDI) Electronic Data Interchange SCM
Pimkie Retail 5500 $1.20B France Kyriba Kyriba Treasury and Risk Management TRM
QuestMark Retail 3500 $1.00B United States Adobe Systems Magento Commerce eCommerce eCommerce
Roche Bros Retail 4600 $389.0M United States Kronos Kronos Workforce Central Human Capital Management, Workforce Management HCM
Rosenbauer Group Retail 3100 $870.0M Austria Infor Infor Business Intelligence 10x Business Intelligence Analytics and BI
Rosenbauer Group Retail 3100 $870.0M Austria Infor Infor LN Enterprise Resource Planning ERP
Rubio’s Coastal Grill Retail 4200 $1.00B United States Ceridian Dayforce HCM Human Capital Management HCM
Southeastern Grocers Retail 66000 $10.50B United States iCIMS iCIMS Recruit Applicant Tracking System Applicant Tracking System HCM
Splunk Retail 3200 $1.27B United States SAP SAP Sales Cloud (ex CallidusCloud) Sales Performance Management SPM
Staples Solutions Retail 61500 $20.22B United States PTC PTC FlexPLM Product Lifecycle Management PLM & Engineering
Team Sportia Retail 900 $180.0M Sweden SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution eCommerce
The Shilla Duty Free Shop Retail 800 $2.50B South Korea SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution eCommerce
Vaillant Group Retail 13000 $2.76B Germany SAP SAP S/4 HANA Enterprise Resource Planning ERP
Vaillant Group Retail 13000 $2.76B Germany Wolters Kluwer CCH Tagetik Enterprise Performance Management EPM
Vineyard Vines Retail 2800 $300.0M United States Pitney Bowes Complete Cross-Border eCommerce eCommerce
Vivobarefoot Retail 70 $10.0M United Kingdom Oracle NetSuite Commerce eCommerce eCommerce
Warren Equipment Company Retail 1700 $500.0M United States Ultimate Software UltiPro Human Capital Management HCM
Watami Co Retail 2825 $843.0M Japan Infor Infor CloudSuite Food & Beverage Enterprise Resource Planning ERP

Source: Apps Run The World, January 2019

Further Readings

An expanded version of this report covers the top 700+ Retail Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2017 product revenues.

Their 2017 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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