Top 10 Retail Software Vendors, Market Size and Market Forecast 2021-2026

Worldwide Retail Applications Market to reach $28.9 billion by 2026, compared with $27.7 billion in 2021 at a compound annual growth rate of 3.7%.

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In 2021, the top 10 Retail software vendors accounted for nearly 48.8% of the global Retail applications market which grew 15.3% to approach nearly $27.7 billion in license, maintenance and subscription revenues.

Last year Adobe was the market leader with a 12.7% market share in license, maintenance and subscription revenues, followed by Microsoft, Salesforce, Oracle, and Shopify.

We ask the simple question: Who’s buying Retail applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

2021 Retail Applications Market Shares Split By Top 10 Retail Vendors and Others
Exhibit 1 – 2021 Retail Applications Market Shares Split By Top 10 Retail Vendors and Others

Through our forecast period, the Retail applications market size is expected to reach $28.9 billion by 2026, compared with $27.7 billion in 2021 at a compound annual growth rate of 3.7%.

Exhibit 2: Worldwide Retail Software Market 2021-2026 Forecast, $M
Year202120262021-2026 CAGR, %
Total27732288943.7%

Source: Apps Run The World, September 2022

Top 10 Retail Software Vendors

Retail (Enterprises involved in the sale of goods, services, general and convenience stores, restaurants) – Multi-channel retail software, Point of Sale system, Store management system, Trade Promotions Management, Fresh food software, Price Optimization, Health, and Safety Software, Workplace Risk Management solutions, Retail Execution Management solutions, Financials, HR, Procurement

Multichannel retailing led by eCommerce will dominate the IT agenda of retailers as the capturing and analysis of real-time customer and inventory data will help facilitate better planning and demand forecasting.

Here are the rankings of the top 10 Retail software vendors in 2021 and their market shares.

RankVendor2020 Retail Apps Revenues, $M2021 Retail Apps Revenues, $MYoY Growth2021 Retail Market Share, %Recent Developments
1Adobe Subscribe Subscribe14.1% SubscribeAditya Birla and Retail Limited, one of India’s largest fashion businesses, has partnered with Adobe to develop a customer experience program focused on offering high-quality digital experiences. With Adobe’s unified commerce platform, store owners can reduce cross-platform complications and ensure to deliver a consistent, timely purchasing experience for the customers.
2Microsoft Subscribe Subscribe14.9% SubscribeMicrosoft Cloud for Retail is a fully integrated suite of solutions, including Azure, Microsoft 365, Dynamics 365, Microsoft Teams and Power Platform, designed to support retail industry challenges. By using Cloud for Retail’s Customer Insights capabilities, businesses can unify data across disparate sources to create a 360-degree view of the customer.
3Salesforce.com Subscribe Subscribe21.6% SubscribeEinstein Bot for Sales, coming in 2023 to Sales Cloud, will reside on Salesforce users’ websites and tee customers up for conversations with live sales reps. Store Associate app for Commerce Cloud is a tool for retail users to bridge the digital e-commerce experience with the physical, in-person experience, launched in fall of 2022
4Oracle Subscribe Subscribe4.9% SubscribeOracle has expanded its cloud services through its latest Oracle Retail version 16 which has more than 33 cloud-enabled retail services. Retailers have realised the need of creating businesses that allow customers to shop whenever and wherever they choose. Merchants may now benefit from enhanced productivity and the flexibility to quickly adjust to current retailing trends thanks to cloud computing.
5Shopify Subscribe Subscribe54.3% SubscribeIn July 2022, Shopify acquired Deliverr, a San Francisco, California-based e-commerce fulfillment startup, for $2.1 billion. The largest acquisition in Shopify’s history will create an end-to-end logistics platform to unlock fast and easy fulfillment for millions of merchants.
6SAP Subscribe Subscribe1.8% SubscribeSAP Retail S/4 is a solution natively developed on SAP HANA, with a wide range of SAP Fiori transactions to improve its usability, offers a simplified data model with embedded analytical functions and supports the retail processes. SAP S/4HANA Retail for Merchandise Management is expected to be the transactional backbone of the entire suite of SAP solutions for Retail on the SAP HANA platform.
7NCR Corporation Subscribe Subscribe6.2% SubscribeMore than 100,000 businesses use NCR POS daily.
8Intuit Inc. Subscribe Subscribe18.3% SubscribeIntuit QuickBooks POS is built for retail stores with eCommerce, contactless payments, and inventory management. More than one million customers use QuickBooks Online globally, including 30,000 retailers in the United States.
9Workday Subscribe Subscribe23.1% SubscribeNearly 50% of the 2021 National Retail Federation Top 100 Retailers have selected Workday. Global retail organizations of all sizes, including Giant Tiger Stores Ltd., Harrods, Jo-Ann Stores, Inc., Life Time, Inc., McCoy’s Building Supply, PUMA, Saks, and more are leveraging Workday to manage and optimize their retail operations, helping to accelerate their digital transformation efforts.
10ServiceNow Subscribe Subscribe16.9% SubscribeLeveraging the Now Platform, ServiceNow will help give Asda’s colleagues more time to provide better shopping experiences for its 18 million weekly shoppers across 633 stores. The Now Platform will become the central place for Asda’s 140,000-strong workforce, including store and office-based colleagues, to process queries, raise questions, and retrieve information.
Subtotal Subscribe Subscribe16.0% Subscribe
Other Subscribe Subscribe14.7% Subscribe
Total240442773215.3%100%

Source: Apps Run The World, September 2022

Other Retail software providers included in the report are: 7shifts, ACI Worldwide, Inc., ADP, Aptos, Arrowstream, Atlassian, Aurea, Avalara, Blue YonderBrightpearl, Ceridian, Cisco Systems, Citrix, Constellation Software Inc., CoStar Group, Dailypay, DocuSign, Inc., Dropbox, Edgeverve, an Infosys company, Epicor, Exact Holding BV, Fiserv, Genesys Telecommunications Laboratories, Global Payments Inc., GoodData, Google, Heartland Payment Systems, a Global Payments Company, Infor, Informatica, Kingdee, Kooomo, LogMeIn, Inc., Nice Systems, OneSpace.com, Openbravo, Open Text Corporation, Partech, Pegasystems, Pineapple Payments, Pitney Bowes, PNI Digital Media, PRGX Global Inc., PTC, Qlik, Reflexis Systems, Retail Solutions, Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Sitecore, SolarWinds, SPS Commerce, Inc., SumTotal Systems, a Skillsoft Company, Symphony RetailAI, Tango Analytics, Teradata Corporation, TOTVS, UKG, Verint Systems Inc., Visma, Vonage, Workday, Workwell Technologies, Wunderkind (formerly BounceX) Yonyou, Zendesk, Zoom Video Communications, Zoho Corp. and others.

Custom data cuts related to the Retail Applications market are available:

  • Top 1100+ Retail Applications Vendors and Market Forecast 2021-2026
  • 2021 Retail Applications Market By Functional Market (16 Markets)
  • 2021 Retail Applications Market By Country (USA + 45 countries)
  • 2021 Retail Applications Market By Region (Americas, EMEA, APAC)
  • 2021 Retail Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2021 Retail Applications Applications Market By Customer Size (revenue, employee count, asset)
  • 2021 Retail Applications Market By Channel (Direct vs Direct)
  • 2021 Retail Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2021-2026, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2021-2026, By Vertical Market, $M

Retail Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Retail systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Retail software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Retail customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunctionMarket
1-800-Flowers.comRetail4000$1.12BUnited StatesIBMIBM CommerceeCommerceeCommerce
A.F. Blakemore & Son LimitedRetail8100$1.71BUnited KingdomVismaVisma Retail SuiteEnterprise Resource PlanningERP
AdidasRetail60000$19.00BGermanyServiceNowServiceNow IT Service ManagementIT Service ManagementITSM
AmeriPrideRetail6000$600.0MUnited StatesUltimate SoftwareUltiProHuman Capital ManagementHCM
Ann SummersRetail1332$133.0MUnited KingdomMicrosoftMicrosoft Dynamics 365 for Finance and OperationsEnterprise Resource PlanningERP
Aqualisa Products LimitedRetail300$40.0MUnited KingdomUNIT4Unit4 PreveroEnterprise Performance ManagementEPM
Ashley Furniture IndustriesRetail23000$4.00BUnited StatesSalesforceSalesforce Commerce CloudeCommerceeCommerce
Ashley Furniture IndustriesRetail23000$4.00BUnited StatesSalesforceSalesforce Service CloudCustomer Service SoftwareCRM
AssuranceRetail2200$200.0MUnited StatesServiceNowServiceNow IT Service ManagementIT Service ManagementITSM
Aston MartinRetail1850$1.15BUnited KingdomMicrosoftMicrosoft Power BIBusiness IntelligenceAnalytics and BI
Aston MartinRetail1850$1.15BUnited KingdomMicrosoftMicrosoft Project OnlineProject Portfolio ManagementPPM
Aston MartinRetail1850$1.15BUnited KingdomMicrosoftMicrosoft Office 365Content ManagementContent Management
Ballance Agri-NutrientsRetail728$547.0MNew ZealandSAPSAP Marketing CloudMarketing AutomationCRM
Ballance Agri-NutrientsRetail728$547.0MNew ZealandSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce SolutioneCommerce
Ballance Agri-NutrientsRetail728$547.0MNew ZealandSAPSAP S/4 HANAEnterprise Resource PlanningERP
Ballance Agri-NutrientsRetail728$547.0MNew ZealandSAPSAP Business Suite on HANAEnterprise Resource PlanningERP
Bloomin’ BrandsRetail100000$4.34BUnited StatesHost AnalyticsHost Analytics Cloud EPM SuiteEnterprise Performance ManagementEPM
Brooks BrothersRetail5500$900.0MUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital ManagementHCM
BrookstoneRetail2000$500.0MUnited StatesKronosKronos Workforce DimensionsWorkforce ManagementHCM
BrookstoneRetail2000$500.0MUnited StatesSPS CommerceSPS Commerce SourcingSupply Chain ManagementSCM
Canon EuropeRetail19000$9.13BUnited KingdomOracleOracle DemantraDemand Management and Supply Chain ManagementSCM
Charoen Pokphand Foods PCLRetail23337$16.0MThailandJDA Software GroupJDA Enterprise Supply PlanningEnterprise Supply Chain ManagementSCM
Circle K EuropeRetail90000$40.00BNorwayAnaplanAnaplanPlanning and Performance Management PlatformEPM
Clas OhlsonRetail5000$8.21BSwedenPTCPTC FlexPLMProduct Lifecycle ManagementPLM & Engineering
Del MonteRetail5600$1.60BSingaporeAnaplanAnaplanPlanning and Performance Management PlatformEPM
doTERRARetail2300$1.50BUnited StatesSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce SolutioneCommerce
doTERRARetail2300$1.50BUnited StatesSAPSAP S/4 HANAEnterprise Resource PlanningERP
doTERRARetail2300$1.50BUnited StatesSAPSAP Product Content ManagementWeb Experience Content ManagementContent Management
doTERRARetail2300$1.50BUnited StatesSAPSAP Service CloudCustomer Service and SupportCRM
doTERRARetail2300$1.50BUnited StatesSAPSAP Marketing CloudMarketing AutomationCRM
Eastman Kodak CompanyRetail5800$1.53BUnited StatesKyribaKyribaTreasury and Risk ManagementTRM
Equatorial Coca-Cola Bottling CompanyRetail6000$686.0MSpainEpicorEpicor ERPEnterprise Resource PlanningERP
Ermes GroupRetail1951$156.0MCyprusIBMIBM Watson CommerceeCommerceeCommerce
Foodstuffs North IslandRetail22000$5.02BNew ZealandJDA Software GroupJDA Transportation ManagerSupply Chain ManagementSCM
GymsharkRetail1300$130.0MUnited KingdomShopifyShopify PluseCommerce PlatformeCommerce
Kesko OyjRetail23173$10.68BFinlandSAPSAP SuccessFactors Employee CentralHuman Capital ManagementHCM
Laura AshleyRetail1000$257.0MUnited KingdomIBMIBM Cognos ControllerEnterprise Performance ManagementEPM
Maverik, Inc.Retail5000$400.0MUnited StatesOracleOracle Primavera UnifierProject Portfolio ManagementPPM
McCarthy Building Companies, IncRetail2500$200.0MUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio ManagementPPM
MINISO Co. Ltd.Retail10000$1.80BJapanSAPSAP SuccessFactors Employee CentralHuman Capital ManagementHCM
MINISO Co. Ltd.Retail10000$1.80BJapanSAPSAP Cloud for CustomerCustomer Relationship ManagementCRM
MINISO Co. Ltd.Retail10000$1.80BJapanSAPSAP S/4 HANAEnterprise Resource PlanningERP
Nebraska Furniture MartRetail5006$1.21BUnited StatesWorkForce SoftwareEmpCenterWorkforce ManagementHCM
Office DepotRetail24067$14.50BUnited StatesOracleOracle SCM CloudSupply Chain ManagementSCM
Office DepotRetail24067$14.50BUnited StatesOracleOracle EPM CloudEnterprise Performance ManagementEPM
Office DepotRetail24067$14.50BUnited StatesOracleOracle HCM CloudHuman Capital ManagementHCM
PentiRetail3000$600.0MTurkeySAPSAP S/4 HANAEnterprise Resource PlanningERP
Pet Supplies PlusRetail1100$3.00BUnited StatesSPS CommerceSPS Commerce Fulfillment (EDI)Electronic Data InterchangeSCM
PimkieRetail5500$1.20BFranceKyribaKyribaTreasury and Risk ManagementTRM
QuestMarkRetail3500$1.00BUnited StatesAdobe SystemsMagento CommerceeCommerceeCommerce
Roche BrosRetail4600$389.0MUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce ManagementHCM
Rosenbauer GroupRetail3100$870.0MAustriaInforInfor Business Intelligence 10xBusiness IntelligenceAnalytics and BI
Rosenbauer GroupRetail3100$870.0MAustriaInforInfor LNEnterprise Resource PlanningERP
Rubio’s Coastal GrillRetail4200$1.00BUnited StatesCeridianDayforce HCMHuman Capital ManagementHCM
Southeastern GrocersRetail66000$10.50BUnited StatesiCIMSiCIMS Recruit Applicant Tracking SystemApplicant Tracking SystemHCM
SplunkRetail3200$1.27BUnited StatesSAPSAP Sales Cloud (ex CallidusCloud)Sales Performance ManagementSPM
Staples SolutionsRetail61500$20.22BUnited StatesPTCPTC FlexPLMProduct Lifecycle ManagementPLM & Engineering
Team SportiaRetail900$180.0MSwedenSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce SolutioneCommerce
The Shilla Duty Free ShopRetail800$2.50BSouth KoreaSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce SolutioneCommerce
Vaillant GroupRetail13000$2.76BGermanySAPSAP S/4 HANAEnterprise Resource PlanningERP
Vaillant GroupRetail13000$2.76BGermanyWolters KluwerCCH TagetikEnterprise Performance ManagementEPM
Vineyard VinesRetail2800$300.0MUnited StatesPitney BowesComplete Cross-BordereCommerceeCommerce
VivobarefootRetail70$10.0MUnited KingdomOracleNetSuite CommerceeCommerceeCommerce
Warren Equipment CompanyRetail1700$500.0MUnited StatesUltimate SoftwareUltiProHuman Capital ManagementHCM
Watami CoRetail2825$843.0MJapanInforInfor CloudSuite Food & BeverageEnterprise Resource PlanningERP

Source: Apps Run The World, September 2022

Further Readings

An expanded version of this report covers the top 1100+ Retail Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2021 product revenues.

Their 2021 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.