In 2020, the top 10 Public Safety Government software vendors accounted for nearly 44.4% of the global Public Safety Government applications market which grew 16.2% to approach nearly $4.5 billion in license, maintenance and subscription revenues.
Last year Microsoft was the market leader with a 16.4% market share in license, maintenance and subscription revenues, followed by Motorola Solutions, SAP, Tyler Technologies and Zoom Video Communications in that order.
We ask the simple question: Who’s buying Public Safety Government applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)
Through our forecast period, the Public Safety Government applications market size is expected to reach $4.94 billion by 2025, compared with $4.5 billion in 2020 at a compound annual growth rate of 1.9%.
| Exhibit 2: Worldwide Public Safety Government Software Market 2020-2025 Forecast, $M | |||
|---|---|---|---|
| Year | 2020 | 2025 | 2020-2025 CAGR, % |
| Total | 4506 | 4938 | 1.9% |
Source: Apps Run The World, December 2021
Top 10 Public Safety Government Software vendors
Public Safety Government (Public Safety government agencies) – Grants and performance management, Law Enforcement, Maintenance Management, Computer Assisted Dispatch, Courts Management, Tax Collections, Records Management, Financials, HR, Procurement
e-Government is the catalyst for new system purchases, especially among developing countries. Apps designed to improve tax revenue collection will continue to take precedence over other front-office systems.
Here are the rankings of the top 10 Public Safety Government software vendors in 2020 and their market shares.
| Rank | Vendor | 2019 Public Safety Apps Revenues, $M | 2020 Public Safety Apps Revenues, $M | YoY Growth | 2020 Public Safety Market Share, % | Recent Developments |
|---|---|---|---|---|---|---|
| 1 | Microsoft | Subscribe | Subscribe | 11.8% | Subscribe | In response to the unique and evolving requirements of the United States public sector, Microsoft has created Office 365 Government plans (or Office 365 Government). This service description provides an overview of features that are specific to Office 365 Government US environments. |
| 2 | Motorola Solutions | Subscribe | Subscribe | 2.3% | Subscribe | Motorola Solutions, a giant of law enforcement technology, launched a cloud solution meant to bring it all into one place. The CommandCentral suite acts, at its core, as a gateway to many different applications. It can bring together 911 dispatch activity with real-time video feeds, records such as incident reports and even information about what’s happening inside jails. |
| 3 | SAP | Subscribe | Subscribe | 2.5% | Subscribe | SAP works with 16,000 public sector institutions in 151 countries. |
| 4 | Tyler Technologies | Subscribe | Subscribe | 17.2% | Subscribe | In September 2021, Tyler Technologies acquired Arx, a cloud-based software platform that creates accessible technology to enable a modern-day police force that is fully transparent, accountable, and a trusted resource to the community it serves. Through this acquisition, Tyler adds Arx’s software solutions, Arx Alert and Arx Community, to its public safety software suite. |
| 5 | Zoom Video Communications | Subscribe | Subscribe | 87.3% | Subscribe | Parts of the US Government, UK Government and Singapore use Zoom and recently the Indian Government had also issued an advisory saying Zoom was safe for use for Government purposes. |
| 6 | Visma | Subscribe | Subscribe | 10.1% | Subscribe | In 2021, Visma acquired Synaxion, provider of business intelligence software solutions and services for the (semi-)public sector in the Netherlands. By acquiring Synaxion, Visma continues its advancement in the Dutch eGov market, strengthening its position in the European market. |
| 7 | Axon Enterprise | Subscribe | Subscribe | 10.9% | Subscribe | In August 2021, Axon, a provider of connected public safety technologies, announced it has acquired My90, which collects anonymized community feedback to generate actionable insights to help police agencies improve trust, safety and equity. Of the approximately 18,000 law enforcement agencies in the US, Axon has a customer relationship with approximately 17,000. |
| 8 | CentralSquare Technologies | Subscribe | Subscribe | 29.4% | Subscribe | CentralSquare Technologies is a provider in public safety and public administration software, serving over 8000 organizations from the largest metropolitan city to counties and towns of every size across North America and Canada. Some of his customers are the City Of Marieta, City Of Gardner, San Mateo County and many others. |
| 9 | Everbridge | Subscribe | Subscribe | 27.1% | Subscribe | In 2021, Everbridge launched its new Digital Operations Platform, helping organizations to save time and money, deliver continuous service uptime and maintain revenue streams. The new platform extends Everbridge’s market-leading CEM for Digital solution to further support customers’ digital transformation efforts. Everbridge has over 5,600 global customers that rely on its Critical Event Management Platform. As of December 2020, Everbridge customers are based in 70 countries including eight of the 10 largest U.S. cities, and 47 of the 50 busiest North American airports. |
| 10 | Constellation Software Inc. | Subscribe | Subscribe | 15.0% | Subscribe | The public sector segment develops and distributes software solutions primarily to government and government-related customers. Its public sector segment includes Volaris Operating Group, Harris Operating Group and Total Specific Solutions Operating Group. |
| Subtotal | Subscribe | Subscribe | 13.9% | Subscribe | ||
| Other | Subscribe | Subscribe | 18.0% | Subscribe | ||
| Total | 3879 | 4506 | 16.2% | 100% |
Source: Apps Run The World, December 2021
Other Public Safety Government software providers included in the report are: Abila, Accela, ACI Worldwide, Inc., Acumen Data Systems, Adobe, ADP, Advanced, Aladtec, Alfresco, ARCHIBUS, ASG Technologies, Asseco Group, Atlas Business Solutions, Atlassian, Avue Technologies, Benefitexpress, Berger-Levrault, Berger-Levrault, Blackbaud, Blackboard, Capita Software, Cegid, Celayix Software, CentralSquare Technologies, Ceridian, Cerner Corporation, Cisco Systems, Citrix, Computer Modeling Group, Connecting-Expertise NV, Dileoz, Dropbox, Dude Solutions Inc., eCivis, a GTY Technology Company, FIS Global, Fiserv, Google, Granicus, Hexagon, High Line, a NEOGOV Company, Huddle, Informatica, Intime Solutions, Itineris, Ivanti, Kofax, Kronos Incorporated, Laserfiche, LogMeIn, Inc., NEOGOV, Nice Systems, Oleeo, Open Text Corporation, OptForce, Peopleadmin, a Powerschool Company, PROACTIS Group, Roper Technologies, Inc., Salesforce, ServiceNow, Silverlake Axis, Squiz, Sunview Software, Tableau Software, TeamDynamix, Teradata Corporation, TMA Systems, UNIT4, viDesktop Inc., Visma, Vitech Systems Group, Workday, XCD HR Limited, Zoom Video Communications, and others.
Custom data cuts related to the Public Safety Government Applications market are available:
- Top 800+ Public Safety Government Applications Vendors and Market Forecast 2020-2025
- 2020 Public Safety Government Applications Market By Functional Market (16 Markets)
- 2020 Public Safety Government Applications Market By Country (USA + 45 countries)
- 2020 Public Safety Government Applications Market By Region (Americas, EMEA, APAC)
- 2020 Public Safety Government Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2020 Public Safety Government Applications Market By Customer Size (revenue, employee count, asset)
- 2020 Public Safety Government Applications Market By Channel (Direct vs Direct)
- 2020 Public Safety Government Applications Market By Product
Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
Public Safety Government Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Public Safety Government systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers has been studying the patterns of the latest Public Safety Government software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Government customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
| Customer | Industry | Empl. | Revenue | Country | Vendor | New Product | Function |
| Ministry of Education (Brazil) | Government | 100000 | $2.60B | Brazil | BMC Software | BMC Remedy ITSM Suite | IT Service Management |
| Florida Highway Safety and Motor Vehicles | Government | 2475 | $500.0M | United States | Cornerstone OnDemand | Cornerstone HR Suite | Human Resource Management |
| City of Avondale | Government | 507 | $88.0M | United States | Genesys | Genesys Customer Experience Platform | Customer Experience Platform |
| BuzzFeed | Government | 1500 | $167.0M | United States | IBM | IBM Watson Candidate Assistant | AI and Cognitive Talent Management Solution |
| City of Dallas | Government | 13000 | $2.80B | United States | Kronos | Kronos Workforce Central | Human Capital Management, Workforce Management |
| City of Hampton | Government | 1875 | $450.0M | United States | Kronos | Kronos Workforce Central | Human Capital Management, Workforce Management |
| Business Sweden | Government | 550 | $50.0M | Sweden | Microsoft | Azure Machine Learning | ML & Data Science Platform |
| Cook County Government | Government | 22000 | $600.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Cook County Pension Fund | Government | 448 | $50.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Shropshire Council | Government | 12000 | $270.0M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Relationship Management |
| Texas Association of Counties | Government | 190 | $20.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Wisconsin Department of Health Services | Government | 5500 | $1.10B | United States | NetSuite | NetSuite CRM+ | Customer Relationship Management |
| City of Albuquerque | Government | 5854 | $882.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| City of Fort Wayne | Government | 1862 | $280.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| City of San Jose | Government | 6600 | $3.70B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Department of Conservation | Government | 2000 | $800.0M | New Zealand | Oracle | Oracle WebCenter Sites | Web Experience Management Solution |
| Kent County Council | Government | 12000 | $1.80B | United Kingdom | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| M.E.T.C. | Government | 1200 | $400.0M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Metro Vancouver | Government | 1500 | $600.0M | Canda | Oracle | Oracle PeopleSoft HCM | Human Capital Management |
| NRGi | Government | 1100 | $317.0M | Denmark | Oracle | Oracle CX Cloud | Customer Experience |
| Sacramento County | Government | 11691 | $3.50B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Experience Platform |
| Ministry of Economy, Trade and Industry(METI) of Japan | Government | 4000 | $1.50B | Japan | Salesforce | Service Cloud | Customer Service and Support |
| U.S. Census Bureau | Government | 12000 | $3.50B | United States | Salesforce | Service Cloud | Customer Service and Support |
| Hampshire County Council | Government | 7000 | $938.0M | United Kingdom | SAP | SAP Cloud for Customer | Customer Relationship Management |
| USAMM | Government | 65 | $6.0M | United States | Shopify | Shopify | eCommerce |
| Cheshire West and Chester Council | Government | 11386 | $708.0M | United Kingdom | UNIT4 | Unit4 Business World On! | Enterprise Resource Planning |
| Metro Vancouver | Government | 1500 | $600.0M | Canda | UNIT4 | Unit4 Business World | Enterprise Resource Planning |
| Shropshire Council | Government | 12000 | $270.0M | United Kingdom | UNIT4 | Unit4 Business World On! | Enterprise Resource Planning |
| BuzzFeed | Government | 1500 | $167.0M | United States | Workday | Workday HCM | Human Capital Management |
| City and County of Denver Government | Government | 3600 | $1.00B | United States | Workday | Workday HCM | Human Capital Management |
| City of Orlando | Government | 1750 | $401.0M | United States | Workday | Workday Planning | Planning, Budgeting, and Forecasting |
| Cook County Government | Government | 22000 | $600.0M | United States | WorkForce Software | EmpCenter | Workforce Management |
Source: Apps Run The World, December 2021
Further Readings
An expanded version of this report covers the top 800+ Public Safety Government Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2020 product revenues.
Their 2020 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.
