Top 10 Public Safety Government Software Vendors and Market Forecast 2020-2025

Worldwide Public Safety Government Applications Market to reach $4.94 billion by 2025, compared with $4.5 billion in 2020 at a compound annual growth rate of 1.9%.

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In 2020, the top 10 Public Safety Government software vendors accounted for nearly 44.4% of the global Public Safety Government applications market which grew 16.2% to approach nearly $4.5 billion in license, maintenance and subscription revenues.

Last year Microsoft was the market leader with a 16.4% market share in license, maintenance and subscription revenues, followed by Motorola Solutions, SAP, Tyler Technologies and Zoom Video Communications in that order.

We ask the simple question: Who’s buying Public Safety Government applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Top 10 Public Safety Government Software Vendors and Market Forecast 2020-2025
Exhibit 1 – 2020 Public Safety Government Applications Market Shares Split By Top 10 Public Safety Government Vendors and Others

Through our forecast period, the Public Safety Government applications market size is expected to reach $4.94 billion by 2025, compared with $4.5 billion in 2020 at a compound annual growth rate of 1.9%.

Exhibit 2: Worldwide Public Safety Government Software Market 2020-2025 Forecast, $M
Year202020252020-2025 CAGR, %
Total450649381.9%

Source: Apps Run The World, December 2021

Top 10 Public Safety Government Software vendors

Public Safety Government (Public Safety government agencies) – Grants and performance management, Law Enforcement, Maintenance Management, Computer Assisted Dispatch, Courts Management, Tax Collections, Records Management, Financials, HR, Procurement

e-Government is the catalyst for new system purchases, especially among developing countries. Apps designed to improve tax revenue collection will continue to take precedence over other front-office systems.

Here are the rankings of the top 10 Public Safety Government software vendors in 2020 and their market shares.

RankVendor2019 Public Safety Apps Revenues, $M2020 Public Safety Apps Revenues, $MYoY Growth2020 Public Safety Market Share, %Recent Developments
1Microsoft Subscribe Subscribe11.8% SubscribeIn response to the unique and evolving requirements of the United States public sector, Microsoft has created Office 365 Government plans (or Office 365 Government). This service description provides an overview of features that are specific to Office 365 Government US environments.
2Motorola Solutions Subscribe Subscribe2.3% SubscribeMotorola Solutions, a giant of law enforcement technology, launched a cloud solution meant to bring it all into one place. The CommandCentral suite acts, at its core, as a gateway to many different applications. It can bring together 911 dispatch activity with real-time video feeds, records such as incident reports and even information about what’s happening inside jails.
3SAP Subscribe Subscribe2.5% SubscribeSAP works with 16,000 public sector institutions in 151 countries.
4Tyler Technologies Subscribe Subscribe17.2% SubscribeIn September 2021, Tyler Technologies acquired Arx, a cloud-based software platform that creates accessible technology to enable a modern-day police force that is fully transparent, accountable, and a trusted resource to the community it serves. Through this acquisition, Tyler adds Arx’s software solutions, Arx Alert and Arx Community, to its public safety software suite.
5Zoom Video Communications Subscribe Subscribe87.3% SubscribeParts of the US Government, UK Government and Singapore use Zoom and recently the Indian Government had also issued an advisory saying Zoom was safe for use for Government purposes.
6Visma Subscribe Subscribe10.1% SubscribeIn 2021, Visma acquired Synaxion, provider of business intelligence software solutions and services for the (semi-)public sector in the Netherlands. By acquiring Synaxion, Visma continues its advancement in the Dutch eGov market, strengthening its position in the European market.
7Axon Enterprise Subscribe Subscribe10.9% SubscribeIn August 2021, Axon, a provider of connected public safety technologies, announced it has acquired My90, which collects anonymized community feedback to generate actionable insights to help police agencies improve trust, safety and equity. Of the approximately 18,000 law enforcement agencies in the US, Axon has a customer relationship with approximately 17,000.
8CentralSquare Technologies Subscribe Subscribe29.4% SubscribeCentralSquare Technologies is a provider in public safety and public administration software, serving over 8000 organizations from the largest metropolitan city to counties and towns of every size across North America and Canada. Some of his customers are the City Of Marieta, City Of Gardner, San Mateo County and many others.
9Everbridge Subscribe Subscribe27.1% SubscribeIn 2021, Everbridge launched its new Digital Operations Platform, helping organizations to save time and money, deliver continuous service uptime and maintain revenue streams. The new platform extends Everbridge’s market-leading CEM for Digital solution to further support customers’ digital transformation efforts. Everbridge has over 5,600 global customers that rely on its Critical Event Management Platform. As of December 2020, Everbridge customers are based in 70 countries including eight of the 10 largest U.S. cities, and 47 of the 50 busiest North American airports.
10Constellation Software Inc. Subscribe Subscribe15.0% SubscribeThe public sector segment develops and distributes software solutions primarily to government and government-related customers. Its public sector segment includes Volaris Operating Group, Harris Operating Group and Total Specific Solutions Operating Group.
Subtotal Subscribe Subscribe13.9% Subscribe
Other Subscribe Subscribe18.0% Subscribe
Total3879450616.2%100%

Source: Apps Run The World, December 2021

Other Public Safety Government software providers included in the report are: Abila, Accela, ACI Worldwide, Inc., Acumen Data Systems, Adobe, ADP, Advanced, Aladtec, Alfresco, ARCHIBUS, ASG Technologies, Asseco Group, Atlas Business Solutions, Atlassian, Avue Technologies, Benefitexpress, Berger-Levrault, Berger-Levrault, Blackbaud, Blackboard, Capita Software, Cegid, Celayix Software, CentralSquare Technologies, Ceridian, Cerner Corporation, Cisco Systems, Citrix, Computer Modeling Group, Connecting-Expertise NV, Dileoz, Dropbox, Dude Solutions Inc., eCivis, a GTY Technology Company, FIS Global, Fiserv, Google, Granicus, Hexagon, High Line, a NEOGOV Company, Huddle, Informatica, Intime Solutions, Itineris, Ivanti, Kofax, Kronos Incorporated, Laserfiche, LogMeIn, Inc., NEOGOV, Nice Systems, Oleeo, Open Text Corporation, OptForce, Peopleadmin, a Powerschool Company, PROACTIS Group, Roper Technologies, Inc., Salesforce, ServiceNow, Silverlake Axis, Squiz, Sunview Software, Tableau Software, TeamDynamix, Teradata Corporation, TMA Systems, UNIT4, viDesktop Inc., Visma, Vitech Systems Group, Workday, XCD HR Limited, Zoom Video Communications, and others.

Custom data cuts related to the Public Safety Government Applications market are available:

  • Top 800+ Public Safety Government Applications Vendors and Market Forecast 2020-2025
  • 2020 Public Safety Government Applications Market By Functional Market (16 Markets)
  • 2020 Public Safety Government Applications Market By Country (USA + 45 countries)
  • 2020 Public Safety Government Applications Market By Region (Americas, EMEA, APAC)
  • 2020 Public Safety Government Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2020 Public Safety Government Applications Market By Customer Size (revenue, employee count, asset)
  • 2020 Public Safety Government Applications Market By Channel (Direct vs Direct)
  • 2020 Public Safety Government Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M

Public Safety Government Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Public Safety Government systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Public Safety Government software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Government customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
Ministry of Education (Brazil)Government100000$2.60BBrazilBMC SoftwareBMC Remedy ITSM SuiteIT Service Management
Florida Highway Safety and Motor VehiclesGovernment2475$500.0MUnited StatesCornerstone OnDemandCornerstone HR SuiteHuman Resource Management
City of AvondaleGovernment507$88.0MUnited StatesGenesysGenesys Customer Experience PlatformCustomer Experience Platform
BuzzFeedGovernment1500$167.0MUnited StatesIBMIBM Watson Candidate AssistantAI and Cognitive Talent Management Solution
City of DallasGovernment13000$2.80BUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
City of HamptonGovernment1875$450.0MUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
Business SwedenGovernment550$50.0MSwedenMicrosoftAzure Machine LearningML & Data Science Platform
Cook County GovernmentGovernment22000$600.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Cook County Pension FundGovernment448$50.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomMicrosoftMicrosoft Dynamics 365 Customer EngagementCustomer Relationship Management
Texas Association of CountiesGovernment190$20.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Wisconsin Department of Health ServicesGovernment5500$1.10BUnited StatesNetSuiteNetSuite CRM+Customer Relationship Management
City of AlbuquerqueGovernment5854$882.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of Fort WayneGovernment1862$280.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of San JoseGovernment6600$3.70BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Department of ConservationGovernment2000$800.0MNew ZealandOracleOracle WebCenter SitesWeb Experience Management Solution
Kent County CouncilGovernment12000$1.80BUnited KingdomOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
M.E.T.C.Government1200$400.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Metro VancouverGovernment1500$600.0MCandaOracleOracle PeopleSoft HCMHuman Capital Management
NRGiGovernment1100$317.0MDenmarkOracleOracle CX CloudCustomer Experience
Sacramento CountyGovernment11691$3.50BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Ministry of Economy, Trade and Industry(METI) of JapanGovernment4000$1.50BJapanSalesforceService CloudCustomer Service and Support
U.S. Census BureauGovernment12000$3.50BUnited StatesSalesforceService CloudCustomer Service and Support
Hampshire County CouncilGovernment7000$938.0MUnited KingdomSAPSAP Cloud for CustomerCustomer Relationship Management
USAMMGovernment65$6.0MUnited StatesShopifyShopifyeCommerce
Cheshire West and Chester CouncilGovernment11386$708.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
Metro VancouverGovernment1500$600.0MCandaUNIT4Unit4 Business WorldEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
BuzzFeedGovernment1500$167.0MUnited StatesWorkdayWorkday HCMHuman Capital Management
City and County of Denver GovernmentGovernment3600$1.00BUnited StatesWorkdayWorkday HCMHuman Capital Management
City of OrlandoGovernment1750$401.0MUnited StatesWorkdayWorkday PlanningPlanning, Budgeting, and Forecasting
Cook County GovernmentGovernment22000$600.0MUnited StatesWorkForce SoftwareEmpCenterWorkforce Management

Source: Apps Run The World, December 2021

Further Readings

An expanded version of this report covers the top 800+ Public Safety Government Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2020 product revenues.

Their 2020 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.