Top 10 Workforce Management Vendors, Market Forecast 2021-2026, and Customer Wins

Worldwide Workforce Management Applications Market to reach $6.8 billion by 2026, compared with $5.7 billion in 2021 at a compound annual growth rate of 3.4%.

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In 2021, the top 10 Workforce Management (WFM) software vendors accounted for 48.2% of the Workforce Management (WFM) applications market segment which grew 8.3% to approach $5.7 billion in license, maintenance, and subscription revenues. As a whole, Workforce Management (WFM) applications including Workforce Management products represented 14.8% of the overall HCM applications market.

UKG was No. 1 in Workforce Management with a 24.6% market share and $1.4 Billion in Workforce Management product revenues, following an 8.7% rise in license, maintenance and subscription revenues. Workday was No. 2 while Visier was the third.

2021 Workforce Applications Market Shares Split By Top 10 Workforce Vendors and Others
Exhibit 1 – 2021 Workforce Applications Market Shares Split By Top 10 Workforce Vendors and Others

We ask the simple question: Who’s buying Workforce Management applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Through our forecast period, the Workforce Management applications market size is expected to reach $6.8 Billion by 2026, compared with $5.7 Billion in 2021 at a compound annual growth rate of 3.4%.

Exhibit 2: Worldwide Workforce Management Software Market 2021-2026 Forecast, $M
Year202120262021-2026 CAGR, %
Total573967933.4%

Source: Apps Run The World, September 2022

Top 10 Workforce Management (WFM) Software Vendors

These top 10 vendors are ranked by their latest annual product revenues attributable to Workforce Management applications market. Check the methodology section below as well as our FAQ section on how we conduct research for these market reports.

RankVendor2020 Workforce Total Apps Revenues, $M2021 Workforce Total Apps Revenues, $MYoY Growth2021 Workforce Total Market Share, %Recent Developments
1UKG Subscribe Subscribe8.7% SubscribeIn Q2 2022, more than 70% of new customers selected the UKG full suite of HR, payroll, and workforce management solutions. UKG welcomed new customers, including Dana-Farber Cancer Institute, M Group Services, Portillo’s, Eventide Senior Living Communities, and the National Hockey League (NHL) team Seattle Kraken and its Climate Pledge Arena. In March 2022, UKG acquired Ascentis, adding 4,800 customers to it’s portfolio.
2Workday Subscribe Subscribe21.9% SubscribeIn 2021, Workday acquired VNDLY, a startup that helps companies manage external workforce personnel for $510 million. Bringing the two companies together means that customers can manage internal and external workers from the same interface, saving HR personnel from switching context based on worker type. Workday has more than 9,500+ customers, more than 70% of which are live and in production, ranging from mid-sized businesses to more than 50% of the Fortune 500 and 70%+ of the Fortune 50.
3Visier Subscribe Subscribe33.3% SubscribeIn 2022, Visier launched People Cloud to bring together disparate employee data to create a complete view of the employee, connect the data to business outcomes. The Visier People Cloud is built on the company’s people analytics platform.
4SAP Subscribe Subscribe-2.5% SubscribeMore than 5,300 customers are now using SAP SuccessFactors Employee Central. The community of SAP SuccessFactors Employee Central customers is made up of organizations of all sizes, industries, and regions. SAP still has more than 10,000 on-premise HCM applications customers
5Oracle Subscribe Subscribe4.8% SubscribeOracle Cloud HCM was up 23% in Q3 and up 35% in Q4 2021, total quarterly revenues were up 8% year-over-year to $11.2 billion. The fiscal year 2021 total revenues were up 4% year-over-year to $40.5 billion. Oracle Cloud HCM finished the year with more than 3500 customers.
6ADP Subscribe Subscribe2.4% SubscribeUsing AI, ADP DataCloud analyzes aggregated, anonymized and timely HR and compensation data from more than 740,000 organizations across the country, allowing companies to benchmark and compare compensation data, turnover rate and overtime.
7Ceridian Subscribe Subscribe23.2% SubscribeCeridian acquired RITEQ, which has operations in Sydney, Melbourne, Brisbane, Perth, New Zealand, and the UK and serves more than 325 customers. The acquisition of RITEQ, combined with Dayforce Payroll in Australia, will truly position Ceridian as a leading HCM provider in the region.
8Paylocity Subscribe Subscribe20.7% SubscribeIn January 2022, Paylocity has acquired Cloudsnap, underscoring the need for software that helps companies develop more integrated and automated solutions. The company’s integration automation platform facilitates development and deployment of API integrations, allowing clients to automate data flows across systems such as HR and financial applications. Paylocity has more than 33000 customers.
9WorkForce Software, LLC Subscribe Subscribe6.1% SubscribeThroughout the first half of 2021, WorkForce Software has added 115 new customers, an increase of 360% over the same time last year. WorkForce Software has more than 4.8 million users across 1200+ organizations in 80+ countries.
10Paycom Subscribe Subscribe25.4% SubscribeAs of December 31, 2021, Paycom had a total count of 33,875 clients, up 9% from the prior year-end.
Subtotal Subscribe Subscribe11.5% Subscribe
Other Subscribe Subscribe1.3% Subscribe
Total541857395.9%100%

Source: Apps Run The World, September 2022

Other vendors included in the report are: 7shifts, Access Group, Agile-1, Allocate Software plc, Amano, Anviz Global, Asure Software, ATOSS, Bodet Group, BQE Software, Buck, Calabrio, Inc., Capita Software, Deputy, dormakaba Group, E-Focus Industrial Co., Ltd, Ellucian, Frontier Software, Genesys Telecommunications Laboratories, GHG Corporation, Harri US LLC, Hilan, IBM, Indeavor, Infor, Insperity, Inc., Interflex Datensysteme GmbH & Co., Intime Solutions, iSolved Human Capital Management, Jolt Software, Inc., Kingdee, Nice Systems, Paychex, Paycom, Paycor, Paylocity, Payworks, Quinyx, Zebra Technologies (including Reflexis), Replicon Inc., Reynolds and Reynolds Company, ServiceNow, Shiftboard, STANLEY Security Solutions, SumTotal Systems, a Skillsoft Company, Suprema Inc., SYNEL, Tanda, TimeClock Plus, Tricor Group, Trimble, UNIT4, Upland Software, Verint Systems Inc., Visma, When I Work, Workwell Technologies, Zellis (ex NGA Human Resources UK & Ireland), ZKTeco, Zoho Corp., and others.

Custom data cuts related to the Workforce Management Applications market are available:

  • Top Workforce Management Applications Vendors and Market Forecast 2021-2026
  • 2021 Workforce Management Applications Market By Vertical Market (21 Industry)
  • 2021 Workforce Management Applications Market By Country (USA + 45 countries)
  • 2021 Workforce Management Applications Market By Region (Americas, EMEA, APAC)
  • 2021 Workforce Management Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2021 Workforce Management Applications Market By Customer Size (revenue, employee count, asset)
  • 2021 Workforce Management Applications Market By Channel (Direct vs Direct)
  • 2021 Workforce Management Applications Market By Product

Through our forecast period, the HCM applications market is expected to reach $43.7 billion by 2026, compared with $38.7 billion in 2021 at a compound annual growth rate of 2.5%.

Through our forecast period, the Core HR and Talent Management applications market, which is comprised of nine subsegments, is expected to reach $25.2 billion by 2026, compared with $22.4 billion in 2021 expanding at a compound annual growth rate of 2.3%. For the Top 10 vendors in each of the nine subsegments, please check their own index page by following their link below.

Through our forecast period, the Talent Acquisition applications market, which is comprised of six subsegments, is expected to reach $11.8 billion by 2026, compared with $10.6 billion in 2021 expanding at a compound annual growth rate of 2.2%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following their link below.

Through our forecast period, the Workforce Management applications market, which is comprised of six subsegments, is expected to reach $6.8 billion by 2026, compared with $5.7 billion in 2021 expanding at a compound annual growth rate of 3.4%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following their link below.

Our HCM Top 500 research team also tracks Time Clock Hardware vendors separately by zeroing in on their embedded software as well as their extensive use of OEM and distribution partners.

Exhibit 2: Worldwide HCM Software Market 2021-2026 Forecast, $M

CategoryFunctional Market2021 Revenue, $M2026 Revenue, $MCAGR 2021 – 2026
Core HRCore HR and Personnel Management Subscribe Subscribe2.2%
Payroll Subscribe Subscribe1.7%
Benefits Administration Subscribe Subscribe3.5%
Pension Administration Subscribe Subscribe1.6%
Compliance Subscribe Subscribe3.3%
Performance and Goal Management Subscribe Subscribe2.1%
Learning and Development Subscribe Subscribe2.9%
Succession and Leadership Planning Subscribe Subscribe2.7%
Compensation Management Subscribe Subscribe2.3%
Core HR Total Subscribe Subscribe2.3%
Talent AcquisitionsContingent Labor Management Subscribe Subscribe2.1%
Sourcing Subscribe Subscribe1.3%
Onboarding Subscribe Subscribe2.5%
Recruiting Subscribe Subscribe2%
Candidate Relationship Management Subscribe Subscribe2.6%
Applicant Tracking Systems Subscribe Subscribe2.9%
Talent Acquisitions Total Subscribe Subscribe2.2%
Workforce ManagementAbsence and Leave Management  Subscribe Subscribe4%
Workforce analytics Subscribe Subscribe3.4%
Fatigue Management Subscribe Subscribe5.6%
Workforce Scheduling Subscribe Subscribe2.5%
Task Management Subscribe Subscribe4.6%
Time and Attendance Subscribe Subscribe3.5%
Workforce Total Subscribe Subscribe3.4%
HCM Total Subscribe Subscribe2.5%

Source: Apps Run The World, September 2022

Exhibit 4 shows our projections for the HCM enterprise applications market by HCM sub-segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide HCM Applications Market Forecast 2021-2026, by HR Segment, $M v1
Exhibit 4 – Worldwide HCM Applications Market Forecast 2021-2026, by HR Segment, $M

Core HR Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Core HR applications market include

  1. As sexual harassment becomes a focal point of social-media conversations, companies may have to step up their internal control measures by investing in new Big Data and social-media monitoring tools in order to respond to such complaints in real time.
  2. HR policies may have to be revamped in order to be better aligned with corporate social responsibilities, putting the interests of shareholders and public opinions ahead of any star performer.
  3. eLearning could be given a boost in 2020 as part of US government tax reform, resulting in more companies like Apple, Disney and others to invest more in education programs for employees.
  4. Succession planning becomes more important than ever to ensure smooth transitioning from one corporate reporting structure to the next.
  5. Companies, especially those that operate in multiple countries, are searching for a system of record to minimize attrition, groom talented employees, while addressing complicated compliance requirements.
  6. Digital transformation in response to new user demands, market forces.
  7. Restructuring of HR processes to accelerate for next decade.
  8. Heavily modified Core HR systems entail rising costs
  9. Employers are reevaluating performance management process by giving workers continuous feedback with consistent and transparent metrics

Inhibitors include the following trends that cut across multiple Core HR segments:

  • Rise of robotic process automation, artificial intelligence and machine learning poses challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting  job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
  • Potential changes to Affordable Care Act and other key legislations could undermine HCM’s near-term growth. Shifting regulatory and compliance demands prompt stopgap measures.
  • For eLearning vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn. The issue is whether users are better off with courseware or do-it-yourself microlearning development tools.
  • Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders Core HR system distrust as well.
  • The move toward continuous, ad-hoc and spontaneous feedback process will entail micro services that assimilate project management and team collaboration, requiring HR performance management apps vendors to combine personalized evaluation and unstructured communication. The challenge is to deliver tangible benefits for small work groups, while still using the same metrics to drive process improvement for the entire organization.
  • The push to have continuous feedback and performance management could redefine corporate hierarchy as line managers and team members alike are calling for greater transparency, collaboration and better metrics to evaluate and improve one’s career path, while achieving work-life balance that adapts to the changing demographics.
  • The bottom line is that individual performance will have to be measured as much as that of the team.  Similar to any successful software development, small teams are more effective than large and matrix-reporting hierarchies.

In other words, companies may be better off investing in tools that put more emphasis on team performance than what an individual can bring to the table. With the advent of telecommuting, much of the work is handled by small teams that spread around the world.

The stakes are much higher to sustain a team’s performance by leveraging tools that ensure smooth handoff of project milestones and deliverables from one person to another and even from one day to the next. Communication is the key, so is accountability and trust in the system. All these would require team members to share the workload as well as the reward, recognition and team-wide compensation.

Learning may well be the glue that binds together performance, compensation and competency management, delivering short tutorials and training videos on general topics and industry-specific subjects as in ViDesktop for legal and Arcoro for construction.

For many learning apps vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn.

All major HCM vendors including SAP, Infor and Workday have set their sight on Learning as one of their key areas of growth for 2020. The issue is whether users are better off with courseware, do-it-yourself microlearning development tools, or something perhaps more structured and extensible from HCM suite vendors. Another issue is whether the current crop of learning vendors are able to meet training requirements for new jobs like biofuels energy traders or drone operators that barely existed a few years ago.

Talent Acquisition Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Talent Acquisition applications market include

  1. The onslaught of Google Hire for recruiting, Workplace by Facebook for org-charting and team collaboration, and the addition of LinkedIn to Microsoft’s evolving talent acquisition strategy is a mixed blessing for HCM vendors, resulting in heightened competition as well as partnerships(LinkedIn investing in Cornerstone On Demand). It raises the specter of whether the tech giants will redefine talent acquisition by leveraging their ability to influence billions of users thus expanding the market, or simply using their branding and pricing power to squeeze smaller players.
  2. The prevalence of contingent labor management, which has extended from hourly, seasonal and low-skill contract workers to experienced contractors, could retreat as HR executives grapple with issues such as job insecurity, sluggish wage growth and globalization backlash.
  3. By releasing more detailed reports on use of contingent labor management, companies could benefit from greater transparency.
  4. Contingent labor management vendors will be well served to document successful transfers of statuses from contingent labor to full time employment. Similarly, any increased demand in the use of contractors should be a harbinger of a more robust economy, resulting in a more balanced and productive workforce.
  5. Aging population, coupled with increased emphasis on work-life balance, will continue to pose challenges for employers and recruiters.
  6. Social recruiting, video interviews and innovative ways to brand a workplace have resonated with a new generation of employees as well as recruiters aiming to take their high-volume recruitment efforts to the mobile generation.
  7. Digital transformation in response to new user demands, market forces.
  8. Restructuring of HR processes to accelerate for next decade.
  9. Heavily modified recruiting systems entail rising costs.

Inhibitors include the following trends that cut across multiple Talent Acquisition segments:

  • Rise of robotic process automation, artificial intelligence and machine learning poses challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting  job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
  • Employer branding may fall short of expectations on the parts of recruiters and candidates.
  • Scaling out marketing offerings to enable employers to communicate with salaried and hourly workers across multiple platforms – text, video, chat, email – will be key to long-term success.
  • Expansion by Recruit Holdings and CareerBuilder, which own some of the biggest job boards, could render some Talent Acquisition vendors less relevant.
  • Any change to LinkedIn by its new owner Microsoft to rope off more resume content could have considerable ramifications for the Talent Acquisition market.

Workforce Management Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Workforce Management applications market include

  1. Artificial intelligence and machine learning to improve scheduling forecasting and workforce analytics
  2. Digital transformation in response to new user demands, market forces
  3. Restructuring of HR processes to accelerate for next decade
  4. Anticipate, execute WFM measures to address human capital risks
  5. Heavily modified WFM systems entail rising costs.
  6. Unbundling of work, requiring better measurement of tasks, risks as well as scheduling and time and attendance.

Inhibitors include the following trends that cut across multiple Workforce Management segments:

  • Online retailing is having considerable impact on brick and mortar operations, which have been one of the biggest spenders of workforce management applications.
  • Growing influence of Amazon and its Cloud infrastructure division AWS is driving a wedge between users that run AWS and those that do not, a move that could benefit AWS competitors.
  • The structural changes to the retail marketplace is likely to redefine task management and other WFM functions as some firms are becoming fulfillment houses, rather than full-service retailers.
  • Time clock hardware not in sync with software release cycles
  • Easy to use reporting tools remain elusive to line of business and HR managers
  • Shifting regulatory and compliance demands prompt stopgap measures
  • Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders WFM system distrust as well

HCM Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in HCM applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest HCM software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

What follows is a sample of our latest findings, which are being updated continuously. Each year our research team identifies tens of thousands of these HCM customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew Product
13cabsTransportation4000$500.0MAustraliaCeridianRITEQ Time and Attendance
A.P. Eagers LimitedRetail4342$2.82BAustraliaUKGUKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper)
A2B Australia LimitedTransportation900$123.0MAustraliaCeridianRITEQ Workforce Manager
Ace Hardware CorporationRetail10000$8.60BUnited StatesUKGUKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)
AdairsRetail800$282.0MAustraliaCeridianRITEQ Time and Attendance
Advanced Micro Devices, Inc.Manufacturing15500$16.40BUnited StatesSAPSAP SuccessFactors Employee Central Time and Attendance Management
Aflac IncorporatedInsurance12447$22.10BUnited StatesSAPSAP SuccessFactors Employee Central Time and Attendance Management
AGL Energy LtdUtilities4186$7.41BAustraliaADPADP Enterprise eTIME
Akebono Brake CorporationManufacturing3500$1.10BUnited StatesUKGUKG Pro Time and Attendance (ex UltiPro Time and Attendance)
Allambi CareProfessional Services867$61.0MAustraliaWorkForce SoftwareWorkforce EmpLive Rostering
American Axle & Manufacturing Holdings, Inc.Automotive18000$5.16BUnited StatesUKGUKG Workforce Central Analytics (ex Kronos Workforce Analytics)
American Express CompanyBanking and Financial Services64000$43.80BUnited StatesWorkdayWorkday People Analytics
American International GroupInsurance49600$52.06BUnited StatesUKGUKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager)
American International GroupInsurance49600$52.06BUnited StatesWorkdayWorkday People Analytics
American International GroupInsurance49600$52.06BUnited StatesVisier IncVisier People Planning
American International GroupInsurance49600$52.06BUnited StatesVisier IncVisier People Workforce
Amgen Inc.Life Sciences24200$26.00BUnited StatesVisier IncVisier People Workforce
Amphenol CorporationManufacturing90000$10.90BUnited StatesCeridianCeridian Dayforce Leave Management
Anthem, Inc.Life Sciences83400$121.87BUnited StatesWorkdayWorkday Prism Analytics
Applied Materials, Inc.Manufacturing28500$23.10BUnited StatesWorkdayWorkday People Analytics
ArcareLeisure and Hospitality4500$420.0MAustraliaCeridianRITEQ Rostering
Archer-Daniels-Midland CompanyConsumer Packaged Goods39218$90.01BUnited StatesSAPSAP SuccessFactors Employee Central Time and Attendance Management
Aruma Services (formerly House With No Steps)Healthcare5000$330.0MAustraliaWorkForce SoftwareWorkforce Emplive Time and Attendance
Ascension HealthHealthcare142000$27.00BUnited StatesVisier IncVisier People Planning
AT&T Inc.Communications203160$163.03BUnited StatesUKGUKG Workforce Central (ex Kronos Workforce Central)
AutoZone, Inc.Retail65100$14.63BUnited StatesOracleOracle Cloud HCM Time and Labor
Avery Dennison CorporationManufacturing35980$8.41BUnited StatesADPADP Enterprise eTIME
Bally TechnologiesManufacturing2500$1.00BUnited StatesADPADP ezLaborManager
BaptcareNon Profit2000$228.0MAustraliaCeridianRITEQ Rostering
Becton, Dickinson and CompanyLife Sciences70093$17.29BUnited StatesWorkdayWorkday People Analytics
BlackRock, Inc.Banking and Financial Services18900$19.37BUnited StatesWorkdayWorkday People Analytics
Bonaventure Senior LivingHealthcare1500$150.0MUnited StatesPaycomPaycom Time and Labor
Breuninger GmbH & CoRetail5500$1.20BGermanySAPSAP Time Management
Bureau Veritas Registre International de ClassificProfessional Services75000$6.05BFranceADPADP Total Absence Management
Cabrini HEALTHHealthcare3800$450.0MAustraliaCeridianRITEQ Analytics
Cardinal Health, Inc.Healthcare46354$162.47BUnited StatesUKGUKG DImensions (ex Kronos Workforce Dimensions)
Cater CareProfessional Services3000$500.0MAustraliaWorkForce SoftwareWorkforce EmpLive Workforce Management
Charter Communications, Inc.Media93700$51.68BUnited StatesVisier IncVisier People Workforce
CIGNA CorporationInsurance72226$174.27BUnited StatesUKGUKG DImensions (ex Kronos Workforce Dimensions)
City of OmahaGovernment2000$500.0MUnited StatesWorkForce SoftwareWorkForce EmpCenter
ComcastMedia189000$116.39BUnited StatesWorkdayWorkday Prism Analytics
Community Accommodation and Respite Agency IncNon Profit1100$90.0MAustraliaWorkForce SoftwareWorkforce EmpLive Rostering
Costco Wholesale CorporationRetail304000$226.95BUnited StatesUKGUKG Workforce Central (ex Kronos Workforce Central)
Court Services VictoriaGovernment2500$489.0MAustraliaCeridianRITEQ Analytics
CRHDistribution77400$30.98BIrelandSAPSAP SuccessFactors Workforce Analytics
Cummins Inc.Manufacturing59900$24.02BUnited StatesOracleOracle Fusion HCM Analytics
Danaher CorporationManufacturing78000$29.45BUnited StatesVisier IncVisier People Workforce
Deere & CompanyManufacturing75550$43.58BUnited StatesSAPSAP SuccessFactors Employee Central Time and Attendance Management
DellProfessional Services175500$101.60BUnited StatesWorkdayWorkday Absence Management
Delta Air Lines, Inc.Transportation83000$29.90BUnited StatesUKGUKG DImensions (ex Kronos Workforce Dimensions)
DISH Network CorporationCommunications14500$17.88BUnited StatesOracleOracle Cloud HCM Time and Labor
Dominion EnergyUtilities17100$13.96BUnited StatesSAPSAP Time Management
Eastern Municipal Water DistrictUtilities610$387.0MUnited StatesWorkForce SoftwareWorkForce EmpCenter
Elgin Community CollegeEducation1100$152.0MUnited StatesWorkForce SoftwareWorkForce EmpCenter
Emerson Electric Co.Manufacturing86000$19.00BUnited StatesUKGUKG DImensions (ex Kronos Workforce Dimensions)
Emerson Electric Co.Manufacturing86000$19.00BUnited StatesOracleOracle Fusion HCM Analytics
Erie Insurance GroupInsurance5805$2.63BUnited StatesWorkForce SoftwareWorkForce EmpCenter
Esselunga S.p.A.Retail23094$7.67BItalySAPSAP HCM Leave Management
Facebook, Inc.Professional Services71970$118.00BUnited StatesVisier IncVisier People Workforce
Federal Emergency Management AgencyGovernment11300$28.70BUnited StatesUKGUKG WebTA (ex Kronos WebTA)
Five Below, Inc.Retail6100$2.85BUnited StatesWorkForce SoftwareWorkForce EmpCenter
Ford Motor CompanyAutomotive183000$136.00BUnited StatesUKGUKG Workforce Central (ex Kronos Workforce Central)
Fresno CountyGovernment8105$3.60BUnited StatesUKGUKG Workforce Central TeleStaff (ex Kronos TeleStaff)
Government of New South WalesGovernment360190$72.26BAustraliaSAPSAP SuccessFactors Workforce Analytics
HalliburtonOil, Gas and Chemicals40000$15.30BUnited StatesOracleOracle Cloud HCM Time and Labor
Holland America LineLeisure and Hospitality8000$2.00BUnited StatesADPADP Enterprise eTIME
Inova Health SystemHealthcare20000$4.50BUnited StatesOracleOracle Cloud HCM Time and Labor
ITN Productions LimitedMedia706$169.0MUnited KingdomCeridianRITEQ Absence Management
Jacobs Engineering Group Inc.Professional Services52000$14.09BUnited StatesOracleOracle HCM Workforce Management Cloud
Jewish Board of Family and Children’s ServicesHealthcare3300$230.0MUnited StatesCeridianCeridian Dayforce Time and Attendance
Johnson & JohnsonLife Sciences141700$93.78BUnited StatesVisier IncVisier People Planning
Just GroupInsurance1037$3.43BUnited KingdomCeridianCeridian Dayforce Employee Scheduling
Kaiser PermanenteHealthcare185000$93.14BUnited StatesVisier IncVisier People Planning
KCA DeutagOil, Gas and Chemicals9000$1.70BUnited KingdomSAPSAP Workforce
KirbyTransportation5125$2.25BUnited StatesUKGUKG Pro Time and Attendance (ex UltiPro Time and Attendance)
Lifespan CorporationHealthcare15000$2.00BUnited StatesUKGUKG Dimensions Analytics (ex Kronos Workforce Dimensions Analytics)
Macy’s Inc.Retail88857$25.29BUnited StatesOracleOracle Cloud HCM Absence Management
Marquee Event RentalsProfessional Services350$32.0MUnited StatesPaylocityPaylocity Time and Labor
Merck & Co.Life Sciences67000$48.70BUnited StatesVisier IncVisier People Planning
Micron Technology, Inc.Manufacturing43000$27.70BUnited StatesVisier IncVisier People Workforce
MinerTransportation550$150.0MUnited StatesPaylocityPaylocity Time and Labor
Molina HealthcareHealthcare14000$27.77BUnited StatesOracleOracle Cloud HCM Absence Management
Molson Coors Brewing CompanyBanking and Financial Services16300$10.28BUnited StatesCeridianCeridian Dayforce Time and Attendance
NBN Co LimitedCommunications6263$3.16BAustraliaOracleOracle HCM Workforce Management Cloud
NestléConsumer Packaged Goods276000$95.93BSwitzerlandSAPSAP SuccessFactors Workforce Analytics
New York Life Insurance CompanyInsurance11388$46.71BUnited StatesSAPSAP SuccessFactors Employee Central Time and Attendance Management
Party CityRetail10000$2.35BUnited StatesADPADP Enterprise eTIME
Peter Kiewit Sons’, Inc.Construction and Real Estate28000$10.30BUnited StatesSAPSAP HCM Leave Management
Phillips 66Oil, Gas and Chemicals14000$111.00BUnited StatesSAPSAP SuccessFactors Workforce Analytics
Ritchies SupermarketsRetail6500$1.70BAustraliaWorkForce SoftwareWorkforce EmpLive Forecasting
State of New YorkGovernment179785$177.00BUnited StatesUKGUKG Workforce Central (ex Kronos Workforce Central)
Target CorporationRetail450000$106.98BUnited StatesWorkdayWorkday Absence Management
The Allstate CorporationInsurance54300$50.60BUnited StatesSAPSAP SuccessFactors Workforce Analytics
The Andersons, Inc.Distribution2371$12.60BUnited StatesADPADP Enterprise eTIME
The Bank of New York Mellon CorporationBanking and Financial Services51300$15.90BUnited StatesOracleOracle Cloud HCM Time and Labor
The City of Red DeerGovernment1500$354.0MCanadaWorkForce SoftwareWorkForce EmpCenter
The Hanover Insurance Group, Inc.Insurance4400$5.28BUnited StatesCeridianCeridian Dayforce Time and Attendance
The Home Depot, Inc.Retail500000$151.16BUnited StatesWorkdayWorkday Absence Management
Trilogy Health ServicesHealthcare1400$2.00BUnited StatesADPADP Vantage Time and Attendance
United Parcel Service, Inc.Transportation534000$97.29BUnited StatesWorkdayWorkday Absence Management
Universal Forest Products, Inc.Leisure and Hospitality15000$9.30BUnited StatesWorkForce SoftwareWorkForce Absence and Leave
Walgreens Boots Alliance, IncRetail315000$135.95BUnited StatesUKGUKG DImensions (ex Kronos Workforce Dimensions)
WalmartRetail2300000$572.75BUnited StatesWorkdayWorkday Absence Management
Wedbush SecuritiesBanking and Financial Services900$250.0MUnited StatesUKGUKG Pro Workforce Analytics (ex UltiPro Workforce Analytics)
Wells Fargo & CompanyBanking and Financial Services246577$81.75BUnited StatesWorkdayWorkday Prism Analytics
Xerox CorporationProfessional Services23300$7.04BUnited StatesOracleOracle Cloud HCM Absence Management
ZuoraProfessional Services1393$346.7MUnited StatesADPADP Workforce Now Time and Attendance

Source: Apps Run The World, September 2022

Further Readings

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Methodology

Similar to any of the hundreds of reports that we have published since 2010, HCM Top 500 is a labor of love. Since 2013, our team of researchers have been conducting rigorous research on thousands of HCM vendors, surveying them quarterly, reviewing their products at even shorter intervals because of the compressed Cloud release cycle, and discussing HR vision with their customers to better understand user needs as well as different paths to upgrade and replace their existing systems.

Each year we also attend many industry-wide and vendor-specific user conferences – HR Tech, Dreamforce, SAPPHIRENOW, Oracle Open World, just to name a few, to gauge what customers are looking for.

Throughout this process comes a rich database of more than 2,000 HCM vendors as well as over 50,000 HCM customers that have been touched one form or another through regular surveys, phone and in-person interviews, email exchanges, and social media interactions, etc.

On a proactively basis, we contact the vendors directly to tabulate their latest quarterly and annual revenues by HCM segment, vertical market, revenue type, region, country and customer size.

We supplement their written responses with our own primary research to determine quarterly and yearly growth rates in each of the 22 segments and 21 verticals, in addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our quantitative research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of HCM, enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall HCM and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the HCM marketplace for years to come.

HCM Market Taxonomy

From hire to retire, HCM continuum extends across 22 markets, 21 verticals
From hire to retire, HCM continuum extends across 22 markets, 21 verticals

Definition of Human Capital Management (HCM) Applications

Core HR and Performance Management
Core HR and Performance ManagementDescription
Personnel and Organization ManagementCore human resource management system, personnel records, HR master file, accruals, organizational development, org chart visualization
PayrollPayroll processing, tax filing, language support, country-level updates, payslip calculations, automatic deductions and other government requirements for proper disbursement of employee compensation.
Benefits AdministrationBenefits and health administration. Plan and design benefits lifecycle, billing and payment. Carrier solutions are also included for integration purposes.
Pension AdministrationPension and retirement fund(401K) administration as well as software that helps manage profit sharing plan, defined benefit plan, or cash balance plan.
ComplianceCompliance, regulatory updates and reporting including such laws as Affordable Care Act, Overtime Regulations, Fair Labor Standards Act
Performance and Goal ManagementHR performance management applications are designed to automate the aggregation and delivery of information pertinent to the linking of job roles and the mission and goals of the organization. More specifically, the system allows users to automate the performance review process by using mechanisms such as training and key performance indicators to continuously track and monitor the progress of an individual employee, work team, and division. Some of the key features include: Assessment of individual career objectives and organizational skills gaps that impede performance and job advancement. Continuous reviews and establishing milestones. 360-degree evaluation and real-time feedback. Performance appraisal automation. Goal setting and tracking. Employee surveys. Alignment of human assets to corporate objectives. Fast tracks for top performers.
Learning and DevelopmentLearning management systems refer to applications that automate the administration, tracking, and reporting of training events. Other tools may include courseware and other delivery, management, tracking, or integrated solutions whose focus is on the learning environment, including learning content management systems. Career development tools include apps for coaching, mentoring, employee development planning, and diagnosing of development needs.
Succession and Leadership PlanningIdentify and address current and potential talent gaps to create succession management reporting. Develop and maintain a continuous supply of internal talent to fill critical job roles. Improve employee engagement through digital tools to advance career path development opportunities.
Compensation ManagementCompensation management applications are designed to automate the process of providing cash, noncash, variable and nonvariable compensation to employees through advanced modeling, reporting, and built-in interfacing to payroll processing systems. Other key features include seamlessly manage compensation budgets and allocation in a single, shared tool. Streamline pay recommendation workflows and approvals. Support multiple pay and incentive practices. Ensure budget compliance and adherence to compensation guidelines. Quota and territory management. Calculation and distribution of commissions, spiffs, royalties, incentives to employees, and channel and business partners. Compensation analysis using internal and external data for retention risk analysis. Linking salary, commission and incentives — cash and noncash — to business objectives. Payroll and payment engine interfaces. Account payables integration.
Talent Acquisition 
Talent AcquisitionDescription
Applicant TrackingApplicant tracking software automates such functions as management of resumes, applicant information, scoring, workflow, matching, search, interview scheduling, job descriptions, EEOC reporting, job postings and notifications
RecruitingRecruiting applications are designed to automate the recruitment process of salaried and hourly employees through screening and skills assessment, as well as automated selection processes to improve hiring pipeline by identifying talent inside or outside the organization. Other key features include: Manage skills inventories. Create and manage job requisitions. Coordinate team collaboration within hiring processes. Video Interviewing, team building and digital coaching.
Attract And Engage (Marketing)Applications designed to attract and engage candidates and employees. Other tasks automate functions such as candidate relationship management apps, career site technology, social recruiting, employee referrals, branding, video engagement, campus recruiting and internal hiring
Contingent Labor ManagementProcessing of hiring of contingent labor, search, skills matching, assessment, interview scheduling, negotiation of rates, approvals, project milestone payments, project completion tracking, performance ratings
SourcingFacilitate resource planning for staffing firms as well as vendor managed system, allowing for front office integration for employment agencies as well as talent acquisition apps designed for staffing firms.
OnboardingApplications designed to deploy workers to appropriate jobs, projects, or teams for accelerated on-boarding.
Workforce Management
Workforce ManagementDescription
Absence and Leave ManagementAbsence management applications offer automated features to support employee leave management, employer authorized leave, Short-Term-Disability/Workers’ Comp coordination, federal and state compliance, customized leave correspondence, medical certification processing, insurance premium payment tracking as well as employee self-service capabilities. Leave Management supports compliance activities related to government regulations such as the Family and Medical Leave Act in the United States and other local leave laws in different countries.
Workforce analyticsWorkforce analytics are used to analyze compensation, benefits, and other employee variables. These applications can also be used to analyze and optimize labor allocation for particular projects.
Fatigue ManagementFatigue Management apps help automate key facets of fatigue risk mitigation, enforcing employee work-hour limits and aligning with fitness for duty best practices. Similar apps may act as electronic work diaries for real-time reporting and compliance with transportation laws.
Hardware (Time Clock)Time capture is the hardware platform that provides authentication features for clock-in and clock-out times, meal and rest breaks, as well as timesheet and payroll reporting and compliance.
SchedulingProducts are designed to Increase forecasting accuracy by factoring in a variety of methods and historical patterns. Create optimal schedules to meet customer demands, while reducing costs and maximizing resources
Task ManagementTask Management offers labor management capabilities such as task-based and project-based activity tracking as well as measurement and reporting functions against performance standards like engineered labor standards, team standards and reflective standards.
Time & AttendanceTime and Attendance applications are designed to automate employee time tracking in different locations, help reduce overtime expenses, improve payroll accuracy, eliminate pay errors and adjustments, along with the need to simplify and optimize administrative tasks and complex rate calculations by making available accurate and current labor data and full audit trail of payroll data.