Top 10 Benefit Administration Software Vendors and Market Forecast 2021-2026

Worldwide Benefit Administration Applications Market to reach $1.9 billion by 2026, compared with $1.6 billion in 2021 at a compound annual growth rate of 3.5%.

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In 2021, the top 10 HCM software vendors in the Benefits Administration market segment accounted for nearly 55.9% of the global Benefits Administration applications market which grew 6.4% to approach nearly $1.6 billion in license, maintenance and subscription revenues. The Benefits Administration Market Segment is part of the Core HR and Talent Management product group.

Last year ADP led the pack with a 13.2% market share followed by Benefitfocus, Businessolver, Oracle, and Workday.

We ask the simple question: Who’s buying Benefit Administration applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

2021 Benefits Administration Applications Market Shares Split By Top 10 Benefits Administration Vendors and Others
Exhibit 1 – 2021 Benefits Administration Applications Market Shares Split By Top 10 Benefits Administration Vendors and Others

Through our forecast period, the Benefit Administration applications market size is expected to reach $1.9 Billion by 2026, compared with $1.6 million in 2021 at a compound annual growth rate of 3.5%.

Exhibit 2: Worldwide Benefit Administration Software Market 2021-2026 Forecast, $M
Year202120262021-2026 CAGR, %
Total162519333.5%

Source: Apps Run The World, September 2022

Top 10 Benefits Administration Software Vendors

These top 10 vendors are ranked by their latest annual product revenues attributable to the Benefits Administration market segment. Check the methodology section below as well as our FAQ section on how we conduct research for these market reports.

RankVendor2020 Benefits Administration Apps Revenues, $M2021 Benefits Administration Apps Revenues, $MYoY Growth2021 Benefits Administration Market Share, %Recent Developments
1ADP Subscribe Subscribe2.4% SubscribeIn January 2022, ADP is enhancing its benefit carrier relationships to help HR and finance teams save time, improve accuracy and provide a better benefits experience for employees. Industry-leading API integrations provide real-time connectivity between employers, benefit carriers and employees. With an end-to-end data exchange from plan setup and enrollment to EOI (evidence of insurability), changes automatically sync between ADP and the carrier, helping employers better manage employee plans and giving employees instant visibility to updates and changes. ADP provides its services to over 920,000 clients in more than 140 countries and territories.
2Benefitfocus Subscribe Subscribe-16.9% SubscribeBenefitfocus serves more than 23 million consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. Benefitfocus provides marketplace technology and benefits administration software to support all types of benefits. Benefitfocus has more than 1,024 large employer customers.
3Businessolver Subscribe Subscribe8.9% SubscribeIn 2022, Businessolver released new product enhancements like Upgrading its MyChoiceFind a Provider tool, Adding display ad-like promotions to the SofiaSM chat window interface allowing organizations the ability to drive more awareness around important benefit programs, Enhancing its Provider Lookup tool within the election process of the Benefitsolver platform, Expanding lifestyle accounts through MyChoice Accounts administration.
4Oracle Subscribe Subscribe6.4% SubscribeIn the HCM market Oracle saw a 35% spike in Fusion Cloud HCM sales in 4Q21 after a 23% rise in 3Q21. Oracle has more than 3,300 customers for its Cloud HCM applications primarily for Core HR. It also sells to thousands of customers for its talent acquisition product.
5Workday Subscribe Subscribe22.0% SubscribeWorkday eclipses Microsoft as the No. 1 Cloud HCM applications vendor after showing increased traction with more than 3,450 customers picking up its flagship HR offerings including some of the biggest employers in the world. On the strategic HCM accounts, touts well over 50% of Fortune 500 are already running Workday HCM. Our Buyer Insight Customer Database supports that.
6Empyrean Benefit Solutions, Inc. Subscribe Subscribe11.1% SubscribeEmpyrean Benefit has over 400 clients and 3,000,000 participants on the Empyrean Platform
7UKG Subscribe Subscribe8.6% SubscribeWith the acquisition of Ascentis, UKG has expanded to 4,800 customers. The acquisition further solidifies UKG market strength through the addition of tenured industry expertise, with UKG currently employing 14,000 U Krewers around the world.
8SAP Subscribe Subscribe-0.6% SubscribeIn the HCM market, SAP has more than 7,100 organizations using SAP SuccessFactors software around the globe, including over 5,300 customers using the core HR solution, SAP SuccessFactors Employee Central. That covers 190 million users in 200+ countries. SAP still has more than 10,000 on-premise HCM applications customers, many of whom also run SAP Payroll on a global level.
9PlanSource Subscribe Subscribe5.2% SubscribeIn July 2022, Nine partners have been added to the PlanSource Partner Marketplace to support HR teams in leveling up their benefits offering to employees. More than 700 new employers selected PlanSource to simplify and automate their employee benefits program in 2021, with the average group size growing by 36 percent. Total consumer growth on the platform for 2021 increased by 26 percent. PlanSource works with over 500 brokers and resellers and, in 2021, added new resellers such as Veritas Prime, Maestro and Voluntary Benefit Advisors.
10Mercer Marsh Benefits Subscribe Subscribe1.5% SubscribeWith brokers in 135 countries, and Darwin live in more than 100 countries, MMB combines extensive on-the-ground knowledge and provider relationships with global consistency and support for local market requirements. Darwin is a SaaS provider of global employee benefits and employee engagement software. With over 4 million lives on Darwin, its award-winning platform connects employees with their benefits and is helping to achieve their purpose – to change benefits.
Subtotal Subscribe Subscribe1.0% Subscribe
Other Subscribe Subscribe14.2% Subscribe
Total152716256.4%100%

Source: Apps Run The World, September 2022

Other Benefit Administration software providers included in the report are: ADAM Human Capital Management, a Ceridian Company, AdminaHealth LLC, AGroup, Arcoro, Ascentis, Asure Software, Attendance on Demand, Inc., Avue Technologies, BenefitElect, Inc.Benify, Bilin Yazılım, BiznusSoft Inc., Brazen Technologies, Buck Global, Criterion HCM, Dailypay, DataOn Corp, Ease (formerly EaseCentral), EmCentrix, Employee Navigator, EPAY Systems, Fourth Ltd, Goco.io, HeavenHR, Hilan, HITS Solutions, Infor, Intelligo Software Ltd, iqDynamics Pte Ltd, isolved, KPI Software Inc, Logibec, Maestro Health, a AXA Company, Malam PayRoll, Maxwell Health, Microimage (Pvt) Ltd, LifeWorks (formerly Morneau Shepell), Nakisa, Namely, Netchex, Neudesic, an IBM Company, Alight Solutions, Paychex, Paycor, Paylocity, PayScale, Inc., Payworks, PDS, PeoplesHR, PeopleStrategy, PrismHR, Rise People, Sagitec Solutions, SD Worx, Selerix Systems, Inc, Sentric, Inc., Skyward, SmartLinx Solutions, Skillsoft + SumTotal, Talentia Software, Tango Health, a Benefitfocus Company, ThinkWare Inc., TOTVS, Tricor Group, TriNet, Unicorn HRO, UNIT4, Version Systems Private Limited, Vitech Systems Group, Web Benefits Design, Winston Benefits, XCD HR Limited, Zenefits, and others.

Custom data cuts related to the Benefits Administration Applications market are available:

  • Top Benefits Administration Applications Vendors and Market Forecast 2021-2026
  • 2021 Benefits Administration Applications Market By Vertical Market (21 Industry)
  • 2021 Benefits Administration Applications Market By Country (USA + 45 countries)
  • 2021 Benefits Administration Applications Market By Region (Americas, EMEA, APAC)
  • 2021 Benefits Administration Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2021 Benefits Administration Applications Market By Customer Size (revenue, employee count, asset)
  • 2021 Benefits Administration Applications Market By Channel (Direct vs Direct)
  • 2021 Benefits Administration Applications Market By Product

Through our forecast period, the HCM applications market is expected to reach $43.7 billion by 2026, compared with $38.7 billion in 2021 at a compound annual growth rate of 2.5%.

Through our forecast period, the Core HR and Talent Management applications market, which is comprised of nine subsegments, is expected to reach $25.2 billion by 2026, compared with $22.4 billion in 2021 expanding at a compound annual growth rate of 2.3%. For the Top 10 vendors in each of the nine subsegments, please check their own index page by following their link below.

Through our forecast period, the Talent Acquisition applications market, which is comprised of six subsegments, is expected to reach $11.8 billion by 2026, compared with $10.6 billion in 2021 expanding at a compound annual growth rate of 2.2%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following their link below.

Through our forecast period, the Workforce Management applications market, which is comprised of six subsegments, is expected to reach $6.8 billion by 2026, compared with $5.7 billion in 2021 expanding at a compound annual growth rate of 3.4%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following their link below.

Our HCM Top 500 research team also tracks Time Clock Hardware vendors separately by zeroing in on their embedded software as well as their extensive use of OEM and distribution partners.

Exhibit 2: Worldwide HCM Software Market 2021-2026 Forecast, $M

CategoryFunctional Market2021 Revenue, $M2026 Revenue, $MCAGR 2021 – 2026
Core HRCore HR and Personnel Management Subscribe Subscribe2.2%
Payroll Subscribe Subscribe1.7%
Benefits Administration Subscribe Subscribe3.5%
Pension Administration Subscribe Subscribe1.6%
Compliance Subscribe Subscribe3.3%
Performance and Goal Management Subscribe Subscribe2.1%
Learning and Development Subscribe Subscribe2.9%
Succession and Leadership Planning Subscribe Subscribe2.7%
Compensation Management Subscribe Subscribe2.3%
Core HR Total Subscribe Subscribe2.3%
Talent AcquisitionsContingent Labor Management Subscribe Subscribe2.1%
Sourcing Subscribe Subscribe1.3%
Onboarding Subscribe Subscribe2.5%
Recruiting Subscribe Subscribe2%
Candidate Relationship Management Subscribe Subscribe2.6%
Applicant Tracking Systems Subscribe Subscribe2.9%
Talent Acquisitions Total Subscribe Subscribe2.2%
Workforce ManagementAbsence and Leave Management  Subscribe Subscribe4%
Workforce analytics Subscribe Subscribe3.4%
Fatigue Management Subscribe Subscribe5.6%
Workforce Scheduling Subscribe Subscribe2.5%
Task Management Subscribe Subscribe4.6%
Time and Attendance Subscribe Subscribe3.5%
Workforce Total Subscribe Subscribe3.4%
HCM Total Subscribe Subscribe2.5%

Source: Apps Run The World, September 2022

Exhibit 4 shows our projections for the HCM enterprise applications market by HCM sub-segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide HCM Applications Market Forecast 2021-2026, by HR Segment, $M v1
Exhibit 4 – Worldwide HCM Applications Market Forecast 2021-2026, by HR Segment, $M

Core HR Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Core HR applications market include

  1. As sexual harassment becomes a focal point of social-media conversations, companies may have to step up their internal control measures by investing in new Big Data and social-media monitoring tools in order to respond to such complaints in real time.
  2. HR policies may have to be revamped in order to be better aligned with corporate social responsibilities, putting the interests of shareholders and public opinions ahead of any star performer.
  3. eLearning could be given a boost in 2020 as part of US government tax reform, resulting in more companies like Apple, Disney and others to invest more in education programs for employees.
  4. Succession planning becomes more important than ever to ensure smooth transitioning from one corporate reporting structure to the next.
  5. Companies, especially those that operate in multiple countries, are searching for a system of record to minimize attrition, groom talented employees, while addressing complicated compliance requirements.
  6. Digital transformation in response to new user demands, market forces.
  7. Restructuring of HR processes to accelerate for next decade.
  8. Heavily modified Core HR systems entail rising costs
  9. Employers are reevaluating the performance management process by giving workers continuous feedback with consistent and transparent metrics

Inhibitors include the following trends that cut across multiple Core HR segments:

  • The rise of robotic process automation, artificial intelligence and machine learning pose challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
  • Potential changes to the Affordable Care Act and other key legislations could undermine HCM’s near-term growth. Shifting regulatory and compliance demands prompt stopgap measures.
  • For eLearning vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn. The issue is whether users are better off with courseware or do-it-yourself microlearning development tools.
  • Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders Core HR system distrust as well.
  • The move toward continuous, ad-hoc and spontaneous feedback process will entail micro services that assimilate project management and team collaboration, requiring HR performance management apps vendors to combine personalized evaluation and unstructured communication. The challenge is to deliver tangible benefits for small work groups, while still using the same metrics to drive process improvement for the entire organization.
  • The push to have continuous feedback and performance management could redefine corporate hierarchy as line managers and team members alike are calling for greater transparency, collaboration and better metrics to evaluate and improve one’s career path, while achieving work-life balance that adapts to the changing demographics.
  • The bottom line is that individual performance will have to be measured as much as that of the team.  Similar to any successful software development, small teams are more effective than large and matrix-reporting hierarchies.

In other words, companies may be better off investing in tools that put more emphasis on team performance than what an individual can bring to the table. With the advent of telecommuting, much of the work is handled by small teams that spread around the world.

The stakes are much higher to sustain a team’s performance by leveraging tools that ensure smooth handoff of project milestones and deliverables from one person to another and even from one day to the next. Communication is the key, so is accountability and trust in the system. All these would require team members to share the workload as well as the reward, recognition and team-wide compensation.

Learning may well be the glue that binds together performance, compensation and competency management, delivering short tutorials and training videos on general topics and industry-specific subjects as in ViDesktop for legal and Arcoro for construction.

For many learning apps vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn.

All major HCM vendors including SAP, Infor and Workday have set their sight on Learning as one of their key areas of growth for 2020. The issue is whether users are better off with courseware, do-it-yourself microlearning development tools, or something perhaps more structured and extensible from HCM suite vendors. Another issue is whether the current crop of learning vendors are able to meet training requirements for new jobs like biofuels energy traders or drone operators that barely existed a few years ago.

Talent Acquisition Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Talent Acquisition applications market include

  1. The onslaught of Google Hire for recruiting, Workplace by Facebook for org-charting and team collaboration, and the addition of LinkedIn to Microsoft’s evolving talent acquisition strategy is a mixed blessing for HCM vendors, resulting in heightened competition as well as partnerships(LinkedIn investing in Cornerstone On Demand). It raises the specter of whether the tech giants will redefine talent acquisition by leveraging their ability to influence billions of users thus expanding the market, or simply using their branding and pricing power to squeeze smaller players.
  2. The prevalence of contingent labor management, which has extended from hourly, seasonal and low-skill contract workers to experienced contractors, could retreat as HR executives grapple with issues such as job insecurity, sluggish wage growth and globalization backlash.
  3. By releasing more detailed reports on use of contingent labor management, companies could benefit from greater transparency.
  4. Contingent labor management vendors will be well served to document successful transfers of statuses from contingent labor to full-time employment. Similarly, any increased demand in the use of contractors should be a harbinger of a more robust economy, resulting in a more balanced and productive workforce.
  5. Aging population, coupled with increased emphasis on work-life balance, will continue to pose challenges for employers and recruiters.
  6. Social recruiting, video interviews and innovative ways to brand a workplace have resonated with a new generation of employees as well as recruiters aiming to take their high-volume recruitment efforts to the mobile generation.
  7. Digital transformation in response to new user demands, market forces.
  8. Restructuring of HR processes to accelerate for next decade.
  9. Heavily modified recruiting systems entail rising costs.

Inhibitors include the following trends that cut across multiple Talent Acquisition segments:

  • The rise of robotic process automation, artificial intelligence and machine learning poses challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
  • Employer branding may fall short of expectations on the parts of recruiters and candidates.
  • Scaling out marketing offerings to enable employers to communicate with salaried and hourly workers across multiple platforms – text, video, chat, email – will be key to long-term success.
  • Expansion by Recruit Holdings and CareerBuilder, which own some of the biggest job boards, could render some Talent Acquisition vendors less relevant.
  • Any change to LinkedIn by its new owner Microsoft to rope off more resume content could have considerable ramifications for the Talent Acquisition market.

Workforce Management Market Definitions and Forecast Assumptions

Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.

Drivers behind the growth of Workforce Management applications market include

  1. Artificial intelligence and machine learning to improve scheduling forecasting and workforce analytics
  2. Digital transformation in response to new user demands, market forces
  3. Restructuring of HR processes to accelerate for next decade
  4. Anticipate, execute WFM measures to address human capital risks
  5. Heavily modified WFM systems entail rising costs.
  6. Unbundling of work, requiring better measurement of tasks, risks as well as scheduling and time and attendance.

Inhibitors include the following trends that cut across multiple Workforce Management segments:

  • Online retailing is having considerable impact on brick and mortar operations, which have been one of the biggest spenders of workforce management applications.
  • Growing influence of Amazon and its Cloud infrastructure division AWS is driving a wedge between users that run AWS and those that do not, a move that could benefit AWS competitors.
  • The structural changes to the retail marketplace is likely to redefine task management and other WFM functions as some firms are becoming fulfillment houses, rather than full-service retailers.
  • Time clock hardware not in sync with software release cycles
  • Easy to use reporting tools remain elusive to line of business and HR managers
  • Shifting regulatory and compliance demands prompt stopgap measures
  • Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders WFM system distrust as well

HCM Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Benefit Administration systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest HCM software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

What follows is a sample of our latest findings, which are being updated continuously. Each year our research team identifies tens of thousands of these HCM customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductCategory
24 Hour FitnessLeisure and Hospitality25000$1.50BUnited StatesADPADP BenefitsBenefits Administration
Remington HotelsLeisure and Hospitality4500$1.00BUnited StatesADPADP Vantage HCM – ACA and benefitsBenefits Administration
Trilogy Health ServicesHealthcare1400$2.00BUnited StatesADPADP Vantage HCM – ACA and benefitsBenefits Administration
Boyd CorpProfessional Services1100$355.0MUnited StatesADPADP Workforce Now BenefitsBenefits Administration
Global PaymentsProfessional Services25000$8.52BUnited StatesADPADP BenefitsBenefits Administration
Kenan Advantage GroupDistribution5000$1.50BUnited StatesADPADP BenefitsBenefits Administration
CHS Inc.Consumer Packaged Goods9941$38.45BUnited StatesBenefitfocusBenefitfocus BenefitplaceBenefits Administration
Nucor CorporationManufacturing28000$34.00BUnited StatesBenefitfocusBenefitfocus BenefitplaceBenefits Administration
Jabil IncManufacturing260000$29.29BUnited StatesBenefitfocusBenefitfocus BenefitplaceBenefits Administration
State of AlaskaGovernment18057$8.30BUnited StatesBenefitfocusBenefitfocus BenefitplaceBenefits Administration
University of Texas Medical BranchEducation12000$5.50BUnited StatesBenefitfocusBenefitfocus BenefitplaceBenefits Administration
CKE Restaurants, Inc.Leisure and Hospitality20200$1.28BUnited StatesBusinessolverBusinessolverBenefits Administration
State of ColoradoGovernment33785$35.50BUnited StatesBusinessolverBusinessolver GovsolverBenefits Administration
City of StillwaterGovernment523$131.0MUnited StatesBusinessolverBusinessolver GovsolverBenefits Administration
JPMorgan Chase & Co.Banking and Financial Services278494$121.69BUnited StatesOracleOracle Cloud HCM BenefitsBenefits Administration
AlbertsonsRetail101500$71.89BUnited StatesOracleOracle Cloud HCM BenefitsBenefits Administration
MetLifeInsurance43000$66.04BUnited StatesOracleOracle Cloud HCM BenefitsBenefits Administration
Stonex Group Inc.Banking and Financial Services3484$42.53BUnited StatesOracleOracle Cloud HCM BenefitsBenefits Administration
Exelon CorporationUtilities31518$36.30BUnited StatesOracleOracle Cloud HCM BenefitsBenefits Administration
Gates CorporationManufacturing15050$3.47BUnited StatesOracleOracle E-Business Suite BenefitsBenefits Administration
WalmartRetail2300000$572.75BUnited StatesWorkdayWorkday BenefitsBenefits Administration
McKesson CorporationHealthcare58000$263.97BUnited StatesWorkdayWorkday BenefitsBenefits Administration
Verizon Communications Inc.Communications118500$134.30BUnited StatesWorkdayWorkday BenefitsBenefits Administration
DellProfessional Services175500$101.60BUnited StatesWorkdayWorkday BenefitsBenefits Administration
Intel CorporationProfessional Services122900$79.02BUnited StatesWorkdayWorkday BenefitsBenefits Administration
Acadia HealthcareHealthcare22500$2.31BUnited StatesUKGUKG Pro Benefits Administration (ex UltiPro Benefits Prime)Benefits Administration
BordenDistribution3500$1.20BUnited StatesUKGUKG Pro Benefits Administration (ex UltiPro Benefits Prime)Benefits Administration
Core-Mark Holding Company, Inc.Distribution7500$10.00BUnited StatesUKGUKG Pro Benefits Administration (ex UltiPro Benefits Prime)Benefits Administration
Sweetgreen, Inc.Retail4877$339.0MUnited StatesUKGUKG Pro Benefits Administration (ex UltiPro Benefits Prime)Benefits Administration
Aflac IncorporatedInsurance12447$22.10BUnited StatesSAPSAP SuccessFactors Employee Central Global BenefitsBenefits Administration
Archer-Daniels-Midland CompanyConsumer Packaged Goods39218$90.01BUnited StatesSAPSAP SuccessFactors Employee Central Global BenefitsBenefits Administration
New York Life Insurance CompanyInsurance11388$46.71BUnited StatesSAPSAP SuccessFactors Employee Central Global BenefitsBenefits Administration
Swiss ReInsurance13985$46.41BSwitzerlandSAPSAP SuccessFactors Employee Central Global BenefitsBenefits Administration
Mars, IncorporatedConsumer Packaged Goods130000$37.00BUnited StatesSAPSAP SuccessFactors Employee Central Global BenefitsBenefits Administration
Brevard County GovernmentGovernment3600$1.65BUnited StatesSAPSAP HCM BenefitsBenefits Administration
Cellular SalesCommunications7200$2.00BUnited StatesPlanSourcePlanSource BenefitsBenefits Administration
Lincoln NationalBanking and Financial Services10848$19.00BUnited StatesPlanSourcePlanSource BenefitsBenefits Administration
Seminole County, FLGovernment1000$250.0MUnited StatesPlanSourcePlanSource BenefitsBenefits Administration
Alfmeier Friedrichs & Rath LLCAutomotive600$250.0MUnited StatesPlanSourcePlanSource BenefitsBenefits Administration
Raffles Medical GroupHealthcare2700$536.4MSingaporeMercerMercer Easy EnrollBenefits Administration
Tennis AustraliaGovernment947$249.0MAustraliaMercerMercer Easy EnrollBenefits Administration
VonageProfessional Services2198$1.41BUnited StatesMercerMercer Easy EnrollBenefits Administration
State of GeorgiaGovernment71000$28.00BUnited StatesAlight SolutionsAlight Solutions Benefits AdministrationBenefits Administration
Caterpillar Inc.Manufacturing107700$50.97BUnited StatesAlight SolutionsAlight Solutions Benefits AdministrationBenefits Administration

Source: Apps Run The World, September 2022

Further Readings

The HCM Top 500 report series covers more than 3,000 pages of content, make sure you don’t miss any of the 500+ profiles by becoming a subscriber. Or you can catch the highlights with the following links:

Methodology

Similar to any of the hundreds of reports that we have published since 2010, HCM Top 500 is a labor of love. Since 2013, our team of researchers has been conducting rigorous research on thousands of HCM vendors, surveying them quarterly, reviewing their products at even shorter intervals because of the compressed Cloud release cycle, and discussing HR vision with their customers to better understand user needs as well as different paths to upgrade and replace their existing systems.

Each year we also attend many industry-wide and vendor-specific user conferences – HR Tech, Dreamforce, SAPPHIRENOW, Oracle Open World, just to name a few, to gauge what customers are looking for.

Throughout this process comes a rich database of more than 2,000 HCM vendors as well as over 50,000 HCM customers that have been touched one form or another through regular surveys, phone and in-person interviews, email exchanges, and social media interactions, etc.

On a proactively basis, we contact the vendors directly to tabulate their latest quarterly and annual revenues by HCM segment, vertical market, revenue type, region, country and customer size.

We supplement their written responses with our own primary research to determine quarterly and yearly growth rates in each of the 22 segments and 21 verticals, in addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our quantitative research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of HCM, enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall HCM and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the HCM marketplace for years to come.

HCM Market Taxonomy

From hire to retire, HCM continuum extends across 22 markets, 21 verticals
From hire to retire, HCM continuum extends across 22 markets, 21 verticals

Definition of Human Capital Management (HCM) Applications

Core HR and Performance Management
Core HR and Performance ManagementDescription
Personnel and Organization ManagementCore human resource management system, personnel records, HR master file, accruals, organizational development, org chart visualization
PayrollPayroll processing, tax filing, language support, country-level updates, payslip calculations, automatic deductions and other government requirements for proper disbursement of employee compensation.
Benefits AdministrationBenefits and health administration. Plan and design benefits lifecycle, billing and payment. Carrier solutions are also included for integration purposes.
Pension AdministrationPension and retirement fund(401K) administration as well as software that helps manage profit sharing plan, defined benefit plan, or cash balance plan.
ComplianceCompliance, regulatory updates and reporting including such laws as Affordable Care Act, Overtime Regulations, Fair Labor Standards Act
Performance and Goal ManagementHR performance management applications are designed to automate the aggregation and delivery of information pertinent to the linking of job roles and the mission and goals of the organization. More specifically, the system allows users to automate the performance review process by using mechanisms such as training and key performance indicators to continuously track and monitor the progress of an individual employee, work team, and division. Some of the key features include: Assessment of individual career objectives and organizational skills gaps that impede performance and job advancement. Continuous reviews and establishing milestones. 360-degree evaluation and real-time feedback. Performance appraisal automation. Goal setting and tracking. Employee surveys. Alignment of human assets to corporate objectives. Fast tracks for top performers.
Learning and DevelopmentLearning management systems refer to applications that automate the administration, tracking, and reporting of training events. Other tools may include courseware and other delivery, management, tracking, or integrated solutions whose focus is on the learning environment, including learning content management systems. Career development tools include apps for coaching, mentoring, employee development planning, and diagnosing of development needs.
Succession and Leadership PlanningIdentify and address current and potential talent gaps to create succession management reporting. Develop and maintain a continuous supply of internal talent to fill critical job roles. Improve employee engagement through digital tools to advance career path development opportunities.
Compensation ManagementCompensation management applications are designed to automate the process of providing cash, noncash, variable and nonvariable compensation to employees through advanced modeling, reporting, and built-in interfacing to payroll processing systems. Other key features include seamlessly manage compensation budgets and allocation in a single, shared tool. Streamline pay recommendation workflows and approvals. Support multiple pay and incentive practices. Ensure budget compliance and adherence to compensation guidelines. Quota and territory management. Calculation and distribution of commissions, spiffs, royalties, incentives to employees, and channel and business partners. Compensation analysis using internal and external data for retention risk analysis. Linking salary, commission and incentives — cash and noncash — to business objectives. Payroll and payment engine interfaces. Account payables integration.
Talent Acquisition 
Talent AcquisitionDescription
Applicant TrackingApplicant tracking software automates such functions as management of resumes, applicant information, scoring, workflow, matching, search, interview scheduling, job descriptions, EEOC reporting, job postings and notifications
RecruitingRecruiting applications are designed to automate the recruitment process of salaried and hourly employees through screening and skills assessment, as well as automated selection processes to improve hiring pipeline by identifying talent inside or outside the organization. Other key features include: Manage skills inventories. Create and manage job requisitions. Coordinate team collaboration within hiring processes. Video Interviewing, team building and digital coaching.
Attract And Engage (Marketing)Applications designed to attract and engage candidates and employees. Other tasks automate functions such as candidate relationship management apps, career site technology, social recruiting, employee referrals, branding, video engagement, campus recruiting and internal hiring
Contingent Labor ManagementProcessing of hiring of contingent labor, search, skills matching, assessment, interview scheduling, negotiation of rates, approvals, project milestone payments, project completion tracking, performance ratings
SourcingFacilitate resource planning for staffing firms as well as vendor managed system, allowing for front office integration for employment agencies as well as talent acquisition apps designed for staffing firms.
OnboardingApplications designed to deploy workers to appropriate jobs, projects, or teams for accelerated on-boarding.
Workforce Management
Workforce ManagementDescription
Absence and Leave ManagementAbsence management applications offer automated features to support employee leave management, employer authorized leave, Short-Term-Disability/Workers’ Comp coordination, federal and state compliance, customized leave correspondence, medical certification processing, insurance premium payment tracking as well as employee self-service capabilities. Leave Management supports compliance activities related to government regulations such as the Family and Medical Leave Act in the United States and other local leave laws in different countries.
Workforce analyticsWorkforce analytics are used to analyze compensation, benefits, and other employee variables. These applications can also be used to analyze and optimize labor allocation for particular projects.
Fatigue ManagementFatigue Management apps help automate key facets of fatigue risk mitigation, enforcing employee work-hour limits and aligning with fitness for duty best practices. Similar apps may act as electronic work diaries for real-time reporting and compliance with transportation laws.
Hardware (Time Clock)Time capture is the hardware platform that provides authentication features for clock-in and clock-out times, meal and rest breaks, as well as timesheet and payroll reporting and compliance.
SchedulingProducts are designed to Increase forecasting accuracy by factoring in a variety of methods and historical patterns. Create optimal schedules to meet customer demands, while reducing costs and maximizing resources
Task ManagementTask Management offers labor management capabilities such as task-based and project-based activity tracking as well as measurement and reporting functions against performance standards like engineered labor standards, team standards and reflective standards.
Time & AttendanceTime and Attendance applications are designed to automate employee time tracking in different locations, help reduce overtime expenses, improve payroll accuracy, eliminate pay errors and adjustments, along with the need to simplify and optimize administrative tasks and complex rate calculations by making available accurate and current labor data and full audit trail of payroll data.