In 2023, the global Benefits Administration software market surged to nearly $2.2 billion, growing by 10.8%. The top 10 vendors commanded a significant 54.1% market share, with ADP leading at 11.1%, followed by Benefitfocus, a Voya Financial company, Businessolver, Workday, and TELUS Health (including LifeWorks).
Our APPS TOP 500 Market Report (Preview) covers hundreds of Benefits Administration software vendors, offering deep insights into market dynamics, vendor strengths, AI investments, customer momentum, and go-to-market strategies providing valuable perspectives on market trends and challenges.
Discover thousands of Benefits Administration Customer Wins with the ARTW Technographics Platform, an essential resource for technology enthusiasts, sales business leaders, and data-driven marketing executives, offering curated insights into the evolving landscape of the software industry, including the latest developments in Benefits Administration.
Through our forecast period, the Benefit Administration applications market size is expected to reach $3 billion by 2028, compared with $2.2 billion in 2023 at a compound annual growth rate of 6.4%.
| Exhibit 2: Worldwide Benefit Administration Software Market 2023-2028 Forecast, $M | |||
|---|---|---|---|
| Year | 2023 | 2028 | 2023-2028 CAGR, % |
| Total | 2222 | 3035 | 6.4% |
Source: Apps Run The World, June 2024
Top 10 Benefits Administration Software Vendors
These top 10 vendors are ranked by their latest annual product revenues attributable to the Benefits Administration market segment. Check the methodology section below as well as our FAQ section on how we conduct research for these market reports.
| Rank | Vendor | 2021 Benefits Administration Apps Revenues, $M | 2022 Benefits Administration Apps Revenues, $M | 2023 Benefits Administration Apps Revenues, $M | YoY Growth | 2023 Benefits Administration Market Share, % |
|---|---|---|---|---|---|---|
| 1 | ADP | Subscribe | Subscribe | Subscribe | 5.4% | Subscribe |
| 2 | Benefitfocus, a Voya Financial company | Subscribe | Subscribe | Subscribe | 9.3% | Subscribe |
| 3 | Businessolver | Subscribe | Subscribe | Subscribe | 7.2% | Subscribe |
| 4 | Workday | Subscribe | Subscribe | Subscribe | 17.1% | Subscribe |
| 5 | TELUS | Subscribe | Subscribe | Subscribe | 56.3% | Subscribe |
| 6 | Oracle | Subscribe | Subscribe | Subscribe | 9.3% | Subscribe |
| 7 | Mercer Marsh Benefits | Subscribe | Subscribe | Subscribe | 13.7% | Subscribe |
| 8 | Benify | Subscribe | Subscribe | Subscribe | 38.8% | Subscribe |
| 9 | TriNet | Subscribe | Subscribe | Subscribe | 0.7% | Subscribe |
| 10 | PlanSource | Subscribe | Subscribe | Subscribe | 6.7% | Subscribe |
| Subtotal | Subscribe | Subscribe | Subscribe | 12.6% | Subscribe | |
| Other | Subscribe | Subscribe | Subscribe | 8.8% | Subscribe | |
| Total | 1625 | 2005 | 2222 | 10.8% | 100.0% |
Source: Apps Run The World, June 2024
Other Benefit Administration software providers included in the report are: AdminaHealth, AGroup, Arcoro, Asure Software, Attendance on Demand, Inc, Avue Technologies, BenefitElect, Inc, Benify, Bilin Yazılım, BiznusSoft Inc., Brazen Technologies, Buck, A Gallagher Company, Criterion HCM, Dailypay, Ease, an Employee Navigator Company, EmCentrix, Employee Navigator, Fourth Enterprises, Goco.io, HeavenHR, Hilan, HITS Solutions, Infor, iqDynamics, isolved, KPI Software, LGI Health Solutions Formerly (Logibec Groupe Informatique), Malam PayRoll, Maxwell Health, Nakisa, Namely, a Vensure Employer Solutions Company, Netchex, Alight Solutions, Paychex, Paycor, Paylocity, PayScale, Payworks, PDS, PeoplesHR, PeopleStrategy, PrismHR, Rise People, Sagitec Solutions, SD Worx, Selerix Systems, Sentric, Inc., Skyward, SmartLinx Solutions, Skillsoft, Talentia Software, ThinkWare, TOTVS, Tricor Group, TriNet, Unicorn HRO, UNIT4, Version Systems, Vitech Systems Group, Web Benefits Design, Winston Benefits, XCD HR Limited, and others.
Custom data cuts related to the Benefits Administration Applications market are available:
- Top 130+ Benefits Administration Applications Vendors and Market Forecast 2023-2028
- 2023 Benefits Administration Applications Market By Vertical Market (21 Industry)
- 2023 Benefits Administration Applications Market By Country (USA + 45 countries)
- 2023 Benefits Administration Applications Market By Region (Americas, EMEA, APAC)
- 2023 Benefits Administration Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2023 Benefits Administration Applications Market By Customer Size (revenue, employee count, asset)
- 2023 Benefits Administration Applications Market By Channel (Direct vs Direct)
- 2023 Benefits Administration Applications Market By Product
- Summit Partners, a United States based Non Profit organization with 175 Employees
- Deloitte, a United Kingdom based Professional Services company with 411951 Employees
- Gables Engineering, a United States based Manufacturing organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 | Summit Partners | Non Profit | 175 | $20M | United States | 2025-01-07 |
| Subscribe | Subscribe | Professional Services | 411951 | $59.3B | United Kingdom | 2025-01-07 |
| Subscribe | Subscribe | Manufacturing | 10 | $1M | United States | 2025-01-07 |
| Subscribe | Subscribe | Professional Services | 700 | $81M | United States | 2024-12-30 |
| Subscribe | Subscribe | Banking and Financial Services | 30 | $3M | United Kingdom | 2024-12-22 |
| Subscribe | Subscribe | Insurance | 30 | $3M | United States | 2024-12-18 |
| Subscribe | Subscribe | Manufacturing | 2000 | $864M | United States | 2024-12-16 |
| Subscribe | Subscribe | Banking and Financial Services | 30 | $3M | United Kingdom | 2024-12-16 |
| Subscribe | Subscribe | Professional Services | 64000 | $19.2B | United States | 2024-12-12 |
| Subscribe | Subscribe | Professional Services | 2800 | $961M | United States | 2024-12-12 |
| Subscribe | Subscribe | Banking and Financial Services | 10 | $1M | United States | 2024-12-11 |
| Subscribe | Subscribe | Professional Services | 64000 | $19.2B | United States | 2024-12-10 |
| Subscribe | Subscribe | Communications | 1000 | $250M | United States | 2024-12-10 |
| Subscribe | Subscribe | Insurance | 46000 | $9.3B | United Kingdom | 2024-12-06 |
| Subscribe | Subscribe | Professional Services | 500 | $100M | India | 2024-12-05 |
| Subscribe | Subscribe | Professional Services | 3170 | $1.0B | United States | 2024-12-04 |
| Subscribe | Subscribe | Professional Services | 50 | $5M | United States | 2024-12-03 |
| Subscribe | Subscribe | Retail | 75000 | $14.0B | United States | 2024-12-02 |
| Subscribe | Subscribe | Banking and Financial Services | 50 | $5M | United States | 2024-12-02 |
| Subscribe | Subscribe | Education | 390 | $58M | India | 2024-11-27 |
| Subscribe | Subscribe | Banking and Financial Services | 9000 | $7.2B | United States | 2024-11-22 |
| Subscribe | Subscribe | Professional Services | 1000 | $279M | United States | 2024-11-22 |
| Subscribe | Subscribe | Insurance | 300 | $50M | United Kingdom | 2024-11-20 |
| Subscribe | Subscribe | Professional Services | 500 | $100M | India | 2024-11-15 |
| Subscribe | Subscribe | Professional Services | 50 | $5M | United States | 2024-11-13 |
| Subscribe | Subscribe | Education | 6000 | $1.5B | United States | 2024-11-12 |
| Subscribe | Subscribe | Professional Services | 968 | $652M | United States | 2024-11-11 |
| Subscribe | Subscribe | Professional Services | 130 | $13M | United States | 2024-11-08 |
| Subscribe | Subscribe | Construction and Real Estate | 100 | $15M | Finland | 2024-11-05 |
| Subscribe | Subscribe | Non Profit | 500 | $100M | United States | 2024-11-04 |
| Subscribe | Subscribe | Professional Services | 15000 | $3.6B | United States | 2024-10-29 |
| Subscribe | Subscribe | Professional Services | 10 | $2M | United States | 2024-10-29 |
| Subscribe | Subscribe | Banking and Financial Services | 74000 | $28.2B | United States | 2024-10-28 |
| Subscribe | Subscribe | Professional Services | 50000 | $13.4B | United Kingdom | 2024-10-28 |
| Subscribe | Subscribe | Professional Services | 400 | $70M | Switzerland | 2024-10-28 |
| Subscribe | Subscribe | Professional Services | 200 | $30M | India | 2024-10-17 |
| Subscribe | Subscribe | Professional Services | 1725 | $752M | United States | 2024-10-16 |
| Subscribe | Subscribe | Professional Services | 10 | $1M | United Arab Emirates | 2024-10-15 |
| Subscribe | Subscribe | Life Sciences | 550 | $250M | United States | 2024-10-14 |
| Subscribe | Subscribe | Professional Services | 15000 | $3.6B | United States | 2024-10-09 |
| Subscribe | Subscribe | Professional Services | 364000 | $50.3B | United Kingdom | 2024-10-09 |
| Subscribe | Subscribe | Banking and Financial Services | 3319 | $2.9B | United States | 2024-10-09 |
| Subscribe | Subscribe | Insurance | 61000 | $79.4B | United States | 2024-10-07 |
| Subscribe | Subscribe | Professional Services | 64000 | $19.2B | United States | 2024-10-06 |
| Subscribe | Subscribe | Insurance | 61000 | $79.4B | United States | 2024-10-03 |
| Subscribe | Subscribe | Professional Services | 364000 | $50.3B | United Kingdom | 2024-10-03 |
| Subscribe | Subscribe | Banking and Financial Services | 50 | $5M | United States | 2024-10-03 |
| Subscribe | Subscribe | Education | 31987 | $11.6B | United States | 2024-10-01 |
| Subscribe | Subscribe | Banking and Financial Services | 11334 | $2.0B | United States | 2024-09-27 |
| Subscribe | Subscribe | Insurance | 61000 | $79.4B | United States | 2024-09-26 |
| Subscribe | Subscribe | Manufacturing | 10 | $1M | Canada | 2024-09-22 |
| Subscribe | Subscribe | Professional Services | 3300 | $701M | Australia | 2024-09-18 |
| Subscribe | Subscribe | Professional Services | 3300 | $701M | Australia | 2024-09-17 |
| Subscribe | Subscribe | Retail | 20000 | $5.0B | United States | 2024-09-17 |
| Subscribe | Subscribe | Insurance | 206000 | $145.0B | United States | 2024-09-16 |
| Subscribe | Subscribe | Professional Services | 30 | $3M | United States | 2024-09-11 |
| Subscribe | Subscribe | Banking and Financial Services | 74000 | $28.2B | United States | 2024-09-10 |
| Subscribe | Subscribe | Retail | 20000 | $5.0B | United States | 2024-09-10 |
| Subscribe | Subscribe | Retail | 20000 | $5.0B | United States | 2024-09-05 |
| Subscribe | Subscribe | Professional Services | 18000 | $3.4B | United States | 2024-09-04 |
| Subscribe | Subscribe | Media | 150 | $20M | United States | 2024-09-03 |
| Subscribe | Subscribe | Insurance | 10000 | $2.5B | United States | 2024-08-30 |
| Subscribe | Subscribe | Professional Services | 3170 | $1.0B | United States | 2024-08-29 |
| Subscribe | Subscribe | Healthcare | 2000 | $450M | United States | 2024-08-23 |
| Subscribe | Subscribe | Professional Services | 10 | $1M | United States | 2024-08-23 |
| Subscribe | Subscribe | Professional Services | 3300 | $701M | Australia | 2024-08-21 |
| Subscribe | Subscribe | Government | 1000 | $250M | United States | 2024-08-19 |
| Subscribe | Subscribe | Professional Services | 10 | $1M | United States | 2024-08-16 |
| Subscribe | Subscribe | Insurance | 10000 | $2.5B | United States | 2024-08-15 |
| Subscribe | Subscribe | Banking and Financial Services | 74000 | $28.2B | United States | 2024-08-14 |
| Subscribe | Subscribe | Banking and Financial Services | 28800 | $32.7B | United States | 2024-08-13 |
| Subscribe | Subscribe | Professional Services | 10 | $1M | United States | 2024-08-01 |
| Subscribe | Subscribe | Professional Services | 32000 | $12.3B | United States | 2024-07-31 |
| Subscribe | Subscribe | Professional Services | 400 | $50M | United States | 2024-07-30 |
| Subscribe | Subscribe | Professional Services | 10 | $1M | United States | 2024-07-29 |
| Subscribe | Subscribe | Professional Services | 1800 | $230M | United States | 2024-07-26 |
| Subscribe | Subscribe | Insurance | 10 | $1M | United States | 2024-07-24 |
| Subscribe | Subscribe | Professional Services | 19000 | $5.8B | United States | 2024-07-23 |
| Subscribe | Subscribe | Banking and Financial Services | 45400 | $10.0B | United States | 2024-07-23 |
| Subscribe | Subscribe | Professional Services | 17000 | $3.7B | United States | 2024-07-18 |
| Subscribe | Subscribe | Communications | 10 | $1M | United States | 2024-07-17 |
| Subscribe | Subscribe | Banking and Financial Services | 500 | $120M | United States | 2024-07-15 |
| Subscribe | Subscribe | Professional Services | 150 | $15M | United States | 2024-07-14 |
| Subscribe | Subscribe | Banking and Financial Services | 500 | $120M | United States | 2024-07-14 |
| Subscribe | Subscribe | Oil, Gas and Chemicals | 100 | $14M | United Arab Emirates | 2024-07-13 |
| Subscribe | Subscribe | Professional Services | 6300 | $1.0B | United Kingdom | 2024-07-09 |
| Subscribe | Subscribe | Professional Services | 550 | $39M | India | 2024-07-04 |
| Subscribe | Subscribe | Professional Services | 30000 | $1.3B | India | 2024-07-03 |
| Subscribe | Subscribe | Professional Services | 2000 | $420M | United States | 2024-07-02 |
| Subscribe | Subscribe | Construction and Real Estate | 22899 | $9.0B | United States | 2024-06-28 |
| Subscribe | Subscribe | Insurance | 86000 | $19.8B | United States | 2024-06-27 |
| Subscribe | Subscribe | Distribution | 400 | $70M | United States | 2024-06-25 |
| Subscribe | Subscribe | Banking and Financial Services | 45300 | $47.4B | United States | 2024-06-24 |
| Subscribe | Subscribe | Education | 400 | $40M | United States | 2024-06-21 |
| Subscribe | Subscribe | Manufacturing | 1900 | $620M | United States | 2024-06-20 |
| Subscribe | Subscribe | Insurance | 10000 | $2.5B | United States | 2024-06-20 |
| Subscribe | Subscribe | Professional Services | 16000 | $5.0B | United States | 2024-06-19 |
| Subscribe | Subscribe | Insurance | 1000 | $2.8B | United States | 2024-06-18 |
| Subscribe | Subscribe | Construction and Real Estate | 10 | $1M | United States | 2024-06-04 |
Through our forecast period, the HCM applications market is expected to reach $70.1 billion by 2028, compared with $52.1 billion in 2023 at a compound annual growth rate of 12.1%.
Through our forecast period, the Core HR and Talent Management applications market, which is comprised of nine subsegments, is expected to reach $42.2 billion by 2028, compared with $31.3 billion in 2023 expanding at a compound annual growth rate of 12.6%. For the Top 10 vendors in each of the nine subsegments, please check their own index page by following the link below.
Through our forecast period, the Talent Acquisition applications market, which is comprised of six subsegments, is expected to reach $17.8 billion by 2028, compared with $13.5 billion in 2023 expanding at a compound annual growth rate of 11.8%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following the link below.
Through our forecast period, the Workforce Management applications market, which is comprised of six subsegments, is expected to reach $10 billion by 2028, compared with $7.3 billion in 2023 expanding at a compound annual growth rate of 10.8%. For the Top 10 vendors in each of the six subsegments, please check their own index page by following the link below.
Our HCM Top 500 research team also tracks Time Clock Hardware vendors separately by zeroing in on their embedded software as well as their extensive use of OEM and distribution partners.
Exhibit 3: Worldwide HCM Software Market 2023-2028 Forecast, $M
Source: Apps Run The World, June 2024
Exhibit 4 shows our projections for the HCM enterprise applications market by HCM sub-segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
Core HR Market Definitions and Forecast Assumptions
Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.
Drivers behind the growth of Core HR applications market include
- As sexual harassment becomes a focal point of social-media conversations, companies may have to step up their internal control measures by investing in new Big Data and social-media monitoring tools in order to respond to such complaints in real time.
- HR policies may have to be revamped in order to be better aligned with corporate social responsibilities, putting the interests of shareholders and public opinions ahead of any star performer.
- eLearning could be given a boost in 2020 as part of US government tax reform, resulting in more companies like Apple, Disney and others to invest more in education programs for employees.
- Succession planning becomes more important than ever to ensure smooth transitioning from one corporate reporting structure to the next.
- Companies, especially those that operate in multiple countries, are searching for a system of record to minimize attrition, groom talented employees, while addressing complicated compliance requirements.
- Digital transformation in response to new user demands, market forces.
- Restructuring of HR processes to accelerate for next decade.
- Heavily modified Core HR systems entail rising costs
- Employers are reevaluating the performance management process by giving workers continuous feedback with consistent and transparent metrics
Inhibitors include the following trends that cut across multiple Core HR segments:
- The rise of robotic process automation, artificial intelligence and machine learning pose challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
- Potential changes to the Affordable Care Act and other key legislations could undermine HCM’s near-term growth. Shifting regulatory and compliance demands prompt stopgap measures.
- For eLearning vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn. The issue is whether users are better off with courseware or do-it-yourself microlearning development tools.
- Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders Core HR system distrust as well.
- The move toward continuous, ad-hoc and spontaneous feedback process will entail micro services that assimilate project management and team collaboration, requiring HR performance management apps vendors to combine personalized evaluation and unstructured communication. The challenge is to deliver tangible benefits for small work groups, while still using the same metrics to drive process improvement for the entire organization.
- The push to have continuous feedback and performance management could redefine corporate hierarchy as line managers and team members alike are calling for greater transparency, collaboration and better metrics to evaluate and improve one’s career path, while achieving work-life balance that adapts to the changing demographics.
- The bottom line is that individual performance will have to be measured as much as that of the team. Similar to any successful software development, small teams are more effective than large and matrix-reporting hierarchies.
In other words, companies may be better off investing in tools that put more emphasis on team performance than what an individual can bring to the table. With the advent of telecommuting, much of the work is handled by small teams that spread around the world.
The stakes are much higher to sustain a team’s performance by leveraging tools that ensure smooth handoff of project milestones and deliverables from one person to another and even from one day to the next. Communication is the key, so is accountability and trust in the system. All these would require team members to share the workload as well as the reward, recognition and team-wide compensation.
Learning may well be the glue that binds together performance, compensation and competency management, delivering short tutorials and training videos on general topics and industry-specific subjects as in ViDesktop for legal and Arcoro for construction.
For many learning apps vendors, expanding a content library is a challenge. The same applies to fending off the ubiquity of Youtube and Lynda from LinkedIn.
All major HCM vendors including SAP, Infor and Workday have set their sight on Learning as one of their key areas of growth for 2020. The issue is whether users are better off with courseware, do-it-yourself microlearning development tools, or something perhaps more structured and extensible from HCM suite vendors. Another issue is whether the current crop of learning vendors are able to meet training requirements for new jobs like biofuels energy traders or drone operators that barely existed a few years ago.
Talent Acquisition Market Definitions and Forecast Assumptions
Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.
Drivers behind the growth of Talent Acquisition applications market include
- The onslaught of Google Hire for recruiting, Workplace by Facebook for org-charting and team collaboration, and the addition of LinkedIn to Microsoft’s evolving talent acquisition strategy is a mixed blessing for HCM vendors, resulting in heightened competition as well as partnerships(LinkedIn investing in Cornerstone On Demand). It raises the specter of whether the tech giants will redefine talent acquisition by leveraging their ability to influence billions of users thus expanding the market, or simply using their branding and pricing power to squeeze smaller players.
- The prevalence of contingent labor management, which has extended from hourly, seasonal and low-skill contract workers to experienced contractors, could retreat as HR executives grapple with issues such as job insecurity, sluggish wage growth and globalization backlash.
- By releasing more detailed reports on use of contingent labor management, companies could benefit from greater transparency.
- Contingent labor management vendors will be well served to document successful transfers of statuses from contingent labor to full-time employment. Similarly, any increased demand in the use of contractors should be a harbinger of a more robust economy, resulting in a more balanced and productive workforce.
- Aging population, coupled with increased emphasis on work-life balance, will continue to pose challenges for employers and recruiters.
- Social recruiting, video interviews and innovative ways to brand a workplace have resonated with a new generation of employees as well as recruiters aiming to take their high-volume recruitment efforts to the mobile generation.
- Digital transformation in response to new user demands, market forces.
- Restructuring of HR processes to accelerate for next decade.
- Heavily modified recruiting systems entail rising costs.
Inhibitors include the following trends that cut across multiple Talent Acquisition segments:
- The rise of robotic process automation, artificial intelligence and machine learning poses challenges for HR executives as hiring and firing decisions may include unintended biases when screening and selecting job applicants or redundancies because of flawed metrics, algorithms and even job descriptions.
- Employer branding may fall short of expectations on the parts of recruiters and candidates.
- Scaling out marketing offerings to enable employers to communicate with salaried and hourly workers across multiple platforms – text, video, chat, email – will be key to long-term success.
- Expansion by Recruit Holdings and CareerBuilder, which own some of the biggest job boards, could render some Talent Acquisition vendors less relevant.
- Any change to LinkedIn by its new owner Microsoft to rope off more resume content could have considerable ramifications for the Talent Acquisition market.
Workforce Management Market Definitions and Forecast Assumptions
Human capital management includes such functions as eRecruiting (applicant tracking), Onboarding (employee profile), Performance Management (assessment, goal management, succession planning), Core HR (personnel administration, benefits, compensation management, payroll), Workforce Management (absence management, activity tracking, scheduling, time and attendance), and eLearning (learning management system). For a complete definition, please see below or visit our Taxonomy page.
Drivers behind the growth of Workforce Management applications market include
- Artificial intelligence and machine learning to improve scheduling forecasting and workforce analytics
- Digital transformation in response to new user demands, market forces
- Restructuring of HR processes to accelerate for next decade
- Anticipate, execute WFM measures to address human capital risks
- Heavily modified WFM systems entail rising costs.
- Unbundling of work, requiring better measurement of tasks, risks as well as scheduling and time and attendance.
Inhibitors include the following trends that cut across multiple Workforce Management segments:
- Online retailing is having considerable impact on brick and mortar operations, which have been one of the biggest spenders of workforce management applications.
- Growing influence of Amazon and its Cloud infrastructure division AWS is driving a wedge between users that run AWS and those that do not, a move that could benefit AWS competitors.
- The structural changes to the retail marketplace is likely to redefine task management and other WFM functions as some firms are becoming fulfillment houses, rather than full-service retailers.
- Time clock hardware not in sync with software release cycles
- Easy to use reporting tools remain elusive to line of business and HR managers
- Shifting regulatory and compliance demands prompt stopgap measures
- Eroding trust in the workplace, lack of employee engagement; Bring Your Own Device trend engenders WFM system distrust as well
HCM Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Benefit Administration systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers have been studying the patterns of the latest HCM software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
What follows is a sample of our latest findings, which are being updated continuously. Each year our research team identifies tens of thousands of these HCM customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
Source: Apps Run The World, June 2024
Methodology
Similar to any of the hundreds of reports that we have published since 2010, HCM Top 500 is a labor of love. Since 2013, our team of researchers has been conducting rigorous research on thousands of HCM vendors, surveying them quarterly, reviewing their products at even shorter intervals because of the compressed Cloud release cycle, and discussing HR vision with their customers to better understand user needs as well as different paths to upgrade and replace their existing systems.
Each year we also attend many industry-wide and vendor-specific user conferences – HR Tech, Dreamforce, SAPPHIRENOW, Oracle Open World, just to name a few, to gauge what customers are looking for.
Throughout this process comes a rich database of more than 2,000 HCM vendors as well as over 50,000 HCM customers that have been touched one form or another through regular surveys, phone and in-person interviews, email exchanges, and social media interactions, etc.
On a proactively basis, we contact the vendors directly to tabulate their latest quarterly and annual revenues by HCM segment, vertical market, revenue type, region, country and customer size.
We supplement their written responses with our own primary research to determine quarterly and yearly growth rates in each of the 22 segments and 21 verticals, in addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our quantitative research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of HCM, enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall HCM and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the HCM marketplace for years to come.
HCM Market Taxonomy
Definition of Human Capital Management (HCM) Applications
Core HR and Performance Management
| Core HR and Performance Management | Description |
|---|---|
| Personnel and Organization Management | Core human resource management system, personnel records, HR master file, accruals, organizational development, org chart visualization |
| Payroll | Payroll processing, tax filing, language support, country-level updates, payslip calculations, automatic deductions and other government requirements for proper disbursement of employee compensation. |
| Benefits Administration | Benefits and health administration. Plan and design benefits lifecycle, billing and payment. Carrier solutions are also included for integration purposes. |
| Pension Administration | Pension and retirement fund(401K) administration as well as software that helps manage profit sharing plan, defined benefit plan, or cash balance plan. |
| Compliance | Compliance, regulatory updates and reporting including such laws as Affordable Care Act, Overtime Regulations, Fair Labor Standards Act |
| Performance and Goal Management | HR performance management applications are designed to automate the aggregation and delivery of information pertinent to the linking of job roles and the mission and goals of the organization. More specifically, the system allows users to automate the performance review process by using mechanisms such as training and key performance indicators to continuously track and monitor the progress of an individual employee, work team, and division. Some of the key features include: Assessment of individual career objectives and organizational skills gaps that impede performance and job advancement. Continuous reviews and establishing milestones. 360-degree evaluation and real-time feedback. Performance appraisal automation. Goal setting and tracking. Employee surveys. Alignment of human assets to corporate objectives. Fast tracks for top performers. |
| Learning and Development | Learning management systems refer to applications that automate the administration, tracking, and reporting of training events. Other tools may include courseware and other delivery, management, tracking, or integrated solutions whose focus is on the learning environment, including learning content management systems. Career development tools include apps for coaching, mentoring, employee development planning, and diagnosing of development needs. |
| Succession and Leadership Planning | Identify and address current and potential talent gaps to create succession management reporting. Develop and maintain a continuous supply of internal talent to fill critical job roles. Improve employee engagement through digital tools to advance career path development opportunities. |
| Compensation Management | Compensation management applications are designed to automate the process of providing cash, noncash, variable and nonvariable compensation to employees through advanced modeling, reporting, and built-in interfacing to payroll processing systems. Other key features include seamlessly manage compensation budgets and allocation in a single, shared tool. Streamline pay recommendation workflows and approvals. Support multiple pay and incentive practices. Ensure budget compliance and adherence to compensation guidelines. Quota and territory management. Calculation and distribution of commissions, spiffs, royalties, incentives to employees, and channel and business partners. Compensation analysis using internal and external data for retention risk analysis. Linking salary, commission and incentives — cash and noncash — to business objectives. Payroll and payment engine interfaces. Account payables integration. |
Talent Acquisition
| Talent Acquisition | Description |
|---|---|
| Applicant Tracking | Applicant tracking software automates such functions as management of resumes, applicant information, scoring, workflow, matching, search, interview scheduling, job descriptions, EEOC reporting, job postings and notifications |
| Recruiting | Recruiting applications are designed to automate the recruitment process of salaried and hourly employees through screening and skills assessment, as well as automated selection processes to improve hiring pipeline by identifying talent inside or outside the organization. Other key features include: Manage skills inventories. Create and manage job requisitions. Coordinate team collaboration within hiring processes. Video Interviewing, team building and digital coaching. |
| Candidate Relationship Management | Applications designed to attract and engage candidates and employees. Other tasks automate functions such as candidate relationship management apps, career site technology, social recruiting, employee referrals, branding, video engagement, campus recruiting and internal hiring |
| Contingent Labor Management | Processing of hiring of contingent labor, search, skills matching, assessment, interview scheduling, negotiation of rates, approvals, project milestone payments, project completion tracking, performance ratings |
| Sourcing | Facilitate resource planning for staffing firms as well as vendor managed system, allowing for front office integration for employment agencies as well as talent acquisition apps designed for staffing firms. |
| Onboarding | Applications designed to deploy workers to appropriate jobs, projects, or teams for accelerated on-boarding. |
Workforce Management
| Workforce Management | Description |
|---|---|
| Absence and Leave Management | Absence management applications offer automated features to support employee leave management, employer authorized leave, Short-Term-Disability/Workers’ Comp coordination, federal and state compliance, customized leave correspondence, medical certification processing, insurance premium payment tracking as well as employee self-service capabilities. Leave Management supports compliance activities related to government regulations such as the Family and Medical Leave Act in the United States and other local leave laws in different countries. |
| Workforce analytics | Workforce analytics are used to analyze compensation, benefits, and other employee variables. These applications can also be used to analyze and optimize labor allocation for particular projects. |
| Fatigue Management | Fatigue Management apps help automate key facets of fatigue risk mitigation, enforcing employee work-hour limits and aligning with fitness for duty best practices. Similar apps may act as electronic work diaries for real-time reporting and compliance with transportation laws. |
| Hardware (Time Clock) | Time capture is the hardware platform that provides authentication features for clock-in and clock-out times, meal and rest breaks, as well as timesheet and payroll reporting and compliance. |
| Scheduling | Products are designed to Increase forecasting accuracy by factoring in a variety of methods and historical patterns. Create optimal schedules to meet customer demands, while reducing costs and maximizing resources |
| Task Management | Task Management offers labor management capabilities such as task-based and project-based activity tracking as well as measurement and reporting functions against performance standards like engineered labor standards, team standards and reflective standards. |
| Time & Attendance | Time and Attendance applications are designed to automate employee time tracking in different locations, help reduce overtime expenses, improve payroll accuracy, eliminate pay errors and adjustments, along with the need to simplify and optimize administrative tasks and complex rate calculations by making available accurate and current labor data and full audit trail of payroll data. |
