Top 10 Leisure and Hospitality Software Vendors and Market Forecast 2017-2022

Worldwide Leisure and Hospitality Applications Market to reach $8.2 billion by 2022, compared with $7.1 billion in 2017 at a compound annual growth rate of 2.9%.

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In 2017, the top 10 Leisure and Hospitality software vendors accounted for nearly 51% of the global Leisure and Hospitality applications market which grew 6.4% to approach nearly $7.1 billion in license, maintenance and subscription revenues.

Last year Amadeus was the market leader with 10.7% market share in license, maintenance and subscription revenues, followed by NCR Corporation, Oracle, Adobe and SABRE Corp.

Exhibit 1 - 2017 Leisure and Hospitality Applications Market Shares Split By Top 10 Leisure and Hospitality Vendors and Others, %
Exhibit 1 – 2017 Leisure and Hospitality Applications Market Shares Split By Top 10 Leisure and Hospitality Vendors and Others, %

Through our forecast period, the Leisure and Hospitality applications market is expected to reach $8.2 billion by 2022, compared with $7.1 billion in 2017 at a compound annual growth rate of 2.9%.

Exhibit 2: Worldwide Leisure and Hospitality Software Market 2017-2022 Forecast, $M
Year 2017 2022 2017-2022 CAGR, %
Total 7141 8222 2.9%

Source: Apps Run The World, January 2019

Top 10 Leisure and Hospitality Software vendors

Leisure and Lodging (Gaming, amusement, recreation services, hotels, cruises, lodging facilities) – Property Management, Cash Journaling & Gratuity Automation, Revenue Optimization, Hotel distribution, CRS, Channel management, Inventory Management, Financials, HR, Procurement

Mobile and Cloud apps will become more pervasive among hotels, entertainment venues as resorts and sports arenas aim to deliver more personalized experiences to better differentiate their services against Airbnb and home-entertainment options.

Here are the rankings of the top 10 Leisure and Hospitality software vendors in 2017 and their market shares.

Rank Vendor 2016 Leisure and Hospitality Apps Revenues, $M 2017 Leisure and Hospitality Apps Revenues, $M YoY Growth 2017 Leisure and Hospitality Market Share, % Recent Developments
1 Amadeus Subscribe Subscribe 21.6% Subscribe Amadeus acquired TravelClick for Cloud-based apps for independent and mid-size hotel operators.
2 NCR Corporation Subscribe Subscribe 3.2% Subscribe NCR acquired JetPay for payments offerings including ard acceptance, processing, payroll, payroll tax filing, human capital management services, and other financial transactions.
3 Oracle Subscribe Subscribe 3.4% Subscribe Oracle has signed more than 22,000 Cloud ERP customers including many listed below. The number of Oracle Cloud ERP customers totals nearly 6,000 for Oracle ERP Cloud and 16,000 for NetSuite. Each quarter Oracle is migrating at least 200 customers of its on-premise ERP systems like E-Business Suite to the Cloud.
4 Adobe Subscribe Subscribe 24.7% Subscribe Adobe acquired Marketo for marketing automation and Magento for eCommerce as it pivots from content to CRM and aims to unseat Salesforce for those functions in key verticals.
5 SABRE Corp. Subscribe Subscribe 12.2% Subscribe SABRE acquired Farelogix for advanced offer management and new distribution capability order delivery technology for airlines.
6 Salesforce Subscribe Subscribe 23.2% Subscribe The recent buy of MuleSoft will be instrumental for Cloud integration, especially in helping customers extend into non-Salesforce systems for key verticals as well as those that Salesforce is still playing catch-up.
7 Intuit Inc. Subscribe Subscribe 14.2% Subscribe QuickBooks Online subscribers now top 3.6 million(including many listed below), up from 1.6 million in 2016. Meanwhile, Intuit strengthened working capital management and payment offerings for SMBs, along with same-day payroll processing.
8 Microsoft Subscribe Subscribe 1.1% Subscribe Migrating legacy AX, C5, GP, NAV, and SL to Dynamics 365 for the Cloud remains the top priority for Microsoft’s evolving enterprise apps strategy, whose success will depend on strengthening ties with ISV partners in strategic verticals.
9 SAP Subscribe Subscribe 6.4% Subscribe SAP was on track to sign more than 10,000 customers including many listed below for its next-generation ERP S/4HANA by end of 2018 with 40% of the latest additions being considered net new wins for the vendor.
10 Pegasus Solutions Subscribe Subscribe 4.4% Subscribe Having completed its investment in its infrastructure, Pegasus is now focused on new products and enhancements to its reservations and distribution platform.
Subtotal Subscribe Subscribe 12.5% Subscribe
Other Subscribe Subscribe 0.8% Subscribe
Total Subscribe Subscribe 6.4% Subscribe

Source: Apps Run The World, January, 2019

Custom data cuts related to the Leisure and Hospitality Applications market are available:

  • Top 700+ Leisure and Hospitality Applications Vendors and Market Forecast 2017-2022
  • 2017 Leisure and Hospitality Applications Market By Functional Market (16 Markets)
  • 2017 Leisure and Hospitality Applications Market By Country (USA + 45 countries)
  • 2017 Leisure and Hospitality Applications Market By Region (Americas, EMEA, APAC)
  • 2017 Leisure and Hospitality Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2017 Leisure and Hospitality Applications Market By Customer Size (revenue, employee count, asset)
  • 2017 Leisure and Hospitality Applications Market By Channel (Direct vs Direct)
  • 2017 Leisure and Hospitality Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M

Leisure and Hospitality Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Leisure and Hospitality applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Leisure and Hospitality software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Leisure and Hospitality customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

Customer Industry Empl. Revenue Country Vendor New Product Function
Hertz Corporation Leisure and Hospitality 37000 $8.80B United States Oracle Oracle Autonomous Data Warehouse Autonomous Database
Red Bull Racing Leisure and Hospitality 605 $2.85B United Kingdom Ansys ANSYS Enterprise Cloud Product Lifecycle Management & Engineering
Expedia Leisure and Hospitality 18730 $7.20B United States Dropbox Dropbox Business Content Management
Constance Hotels and Resorts Leisure and Hospitality 3000 $1.50B Mauritius IBM IBM Connections Cloud Email & Social Collaboration Software
Alila Hotels and Resorts Leisure and Hospitality 5800 $1.10B Singapore Infor Infor Hospitality Management Hospitality Management
Kempinski Hotels Leisure and Hospitality 24000 $1.70B Switzerland Infor Infor d/EPM Enterprise Performance Management
The Pavilions Hotels & Resorts Leisure and Hospitality 150 $20.0M China Infor Infor SunSystems Enterprise Resource Planning
Travelodge Leisure and Hospitality 10000 $816.0M United Kingdom Infor Infor SunSystems Enterprise Resource Planning
Vienna House Leisure and Hospitality 2400 $214.0M Austria Infor Infor Hospitality Management Hospitality Management
Scenic – Luxury Cruises & Tours Leisure and Hospitality 300 $50.0M Australia ION Investment Group Reval Cloud Platform Treasury and Risk Management
MGM Resorts International Leisure and Hospitality 78000 $10.37B United States Kronos Kronos Workforce Ready Human Capital Management
Village Of Rosemont Leisure and Hospitality 4236 $54.0M United States Kronos Kronos Workforce Central Human Capital Management, Workforce Management
TUI UK & Ireland Leisure and Hospitality 12500 $3.20B United Kingdom Medallia Medallia Experience Cloud Customer Experience
Caesars Entertainment Leisure and Hospitality 65000 $4.85B United States Oracle Oracle ERP Cloud Enterprise Resource Planning
Chimelong Group Co. Ltd. Leisure and Hospitality 10000 $950.0M China SAP SAP Cloud for Customer Customer Relationship Management
Chimelong Group Co. Ltd. Leisure and Hospitality 10000 $950.0M China SAP SAP SuccessFactors Employee Central Human Capital Management
Chimelong Group Co. Ltd. Leisure and Hospitality 10000 $950.0M China SAP SAP S/4 HANA Enterprise Resource Planning
Palladium Hotel Group Leisure and Hospitality 12000 $680.0M Spain SAP SAP Marketing Cloud Marketing Automation
Sabre Leisure and Hospitality 9100 $2.96B United States SAP SAP SuccessFactors Recruiting Management Recruiting
Rheem Leisure and Hospitality 7000 $1.50B United States SugarCRM SugarCRM Customer Relationship Management
Crescent Hotels & Resorts Leisure and Hospitality 6000 $1.20B United States Ultimate Software UltiPro Human Capital Management
Phoenix Suns Leisure and Hospitality 600 $218.0M United States Ultimate Software UltiPro Human Capital Management
Best Western Hotels & Resorts Leisure and Hospitality 5000 $7.00B United States Workday Workday Financial Management Financial Management
Denny’s Leisure and Hospitality 8900 $529.0M United States Workday Workday Financial Management Financial Management
Denny’s Leisure and Hospitality 8900 $529.0M United States Workday Workday HCM Human Capital Management
Apollo Travel Group Leisure and Hospitality 400 $40.0M Sweden Microsoft Azure Machine Learning ML & Data Science Platform
MGM Resorts International Leisure and Hospitality 78000 $10.37B United States Adobe Systems Adobe Marketing Cloud (ex Omniture) Digital Marketing Automation Platform
Princess Cruises Leisure and Hospitality 12000 $2.50B United States Adobe Systems Adobe Experience Cloud Marketing Automation
Marriott International Leisure and Hospitality 177000 $5.13B United States Avaya Avaya Aura Customer Service and Support
Amadeus IT Group Leisure and Hospitality 13000 $4.30B Spain Changepoint Changepoint Professional Services Automation
Linchris Hotel Leisure and Hospitality 600 $100.0M United States Constant Contact Constant Contact Email Marketing Email Marketing Automation
Palladium Hotel Group Leisure and Hospitality 12000 $680.0M Spain Cornerstone OnDemand Cornerstone HR Suite Human Resource Management
Hard Rock Hotel Leisure and Hospitality 2500 $750.0M United States Cvent Cvent Event Management Software Event Management
Turnstyles Ticketing Leisure and Hospitality 30 $3.0M United States Five9 Five9 Cloud Customer Service and Support
City of Edmonton Leisure and Hospitality 11000 $1.40B Canada Genesys Genesys Customer Experience Platform Customer Experience Platform
TravelClick Leisure and Hospitality 1500 $250.0M United States IBM IBM Kenexa Learning Management System Learning Management System
Wimbledon Leisure and Hospitality 200 $30.0M United Kingdom IBM IBM Web Content Manager Web Content Management
Kempinski Hotels Leisure and Hospitality 24000 $1.70B Switzerland Infor Infor EzRMS Hotel Revenue Management Software
Ideal Living Leisure and Hospitality 30 $3.0M United States LiveOps LiveOps Cloud Contact Center
Pizza Hut Leisure and Hospitality 160000 $64.20B United States LiveOps LiveOps Cloud Contact Center
Orbitz Leisure and Hospitality 1400 $932.0M United States LivePerson LiveEngage Customer Service and Support
Thomas Cook Leisure and Hospitality 31000 $9.50B United Kingdom Meta4 Meta4 PeopleNet Human Capital Management
Assetlink Leisure and Hospitality 1000 $100.0M Australia Microsoft Microsoft Dynamics 365 for Finance and Operations Enterprise Resource Planning
Auberge Resorts Collection Leisure and Hospitality 800 $180.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Baltimore Orioles Leisure and Hospitality 239 $500.0M United States Microsoft Microsoft Dynamics CRM Online Customer Relationship Management
Casino Queen Leisure and Hospitality 700 $124.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Churchill Downs Incorporated Leisure and Hospitality 4300 $882.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Four Points by Sheraton Leisure and Hospitality 4000 $500.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
General Hotels Corporation Leisure and Hospitality 1400 $100.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Statue Cruises Leisure and Hospitality 200 $16.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Steelite International Leisure and Hospitality 1000 $155.0M United Kingdom Microsoft Microsoft Dynamics AX Enterprise Resource Planning
Steelite International Leisure and Hospitality 1000 $155.0M United Kingdom Microsoft Microsoft Dynamics CRM Customer Relationship Management
Sun Tan City Leisure and Hospitality 600 $55.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
The Bicycle Hotel & Casino Leisure and Hospitality 1250 $500.0M United States Microsoft Microsoft Dynamics GP Enterprise Resource Planning
Hilton Worldwide Leisure and Hospitality 164000 $11.30B United States MicroStrategy MicroStrategy Analytics Analytics Platform
National Express Leisure and Hospitality 41000 $1.92B United Kingdom Nice Systems NICE Voice of the Customer Customer Feedback Systems
Club Méditerranée Leisure and Hospitality 20333 $1.55B France Oracle Oracle Service Cloud (ex RightNow) Customer Experience Platform
Fortis Healthcare Leisure and Hospitality 14351 $618.0M India Oracle Oracle HCM Cloud Human Capital Management
Hamilton Island Leisure and Hospitality 1300 $250.0M Australia Oracle Oracle Talent Acquisition Cloud Talent Acquisition
Hertz Corporation Leisure and Hospitality 37000 $8.80B United States Oracle Oracle Analytics Cloud Analytics and BI
Hertz Corporation Leisure and Hospitality 37000 $8.80B United States Oracle Oracle EPM Cloud Enterprise Performance Management
Marriott International Leisure and Hospitality 177000 $5.13B United States Oracle Oracle HCM Cloud Human Capital Management
Chimelong Group Co. Ltd. Leisure and Hospitality 10000 $950.0M China SAP SAP Marketing Cloud Marketing Automation
Gebr. Heinemann Leisure and Hospitality 6000 $3.60B Germany SAP SAP EWM (Extended Warehouse Management) Warehouse Management
National Football League (NFL) Leisure and Hospitality 1000 $12.00B United States SAP SAP BusinessObjects Lumira Data Discovery & Visualization
National Football League (NFL) Leisure and Hospitality 1000 $12.00B United States SAP SAP SuccessFactors Talent Solutions Recruiting, Onboarding, Learning, Performance and Goals, Compensation, Succession and Development
Palladium Hotel Group Leisure and Hospitality 12000 $680.0M Spain SAP SAP ERP ECC 6.0 Enterprise Resource Planning
Sabre Leisure and Hospitality 9100 $2.96B United States SAP SAP SuccessFactors Employee Central Human Capital Management
Thomas Cook Leisure and Hospitality 31000 $9.50B United Kingdom SAP SAP SuccessFactors Employee Central Human Capital Management
Thomas Cook Airlines Leisure and Hospitality 2500 $980.0M United Kingdom SAP SAP S/4 HANA Enterprise Resource Planning
William Hill plc Leisure and Hospitality 16000 $2.10B United Kingdom ServiceNow ServiceNow PPM Project Portfolio Management
G6 Hospitality Leisure and Hospitality 10000 $1.20B United States Tidemark Tidemark EPM Enterprise Performance Management
Mohegan Sun Leisure and Hospitality 3600 $1.39B United States Verint Systems Verint Engagement Management Engagement Management
Panera Bread Leisure and Hospitality 52000 $2.80B United States Workday Workday Financial Management Financial Management
Panera Bread Leisure and Hospitality 52000 $2.80B United States Workday Workday HCM Human Capital Management
Lonely Planet Leisure and Hospitality 677 $150.0M United States Zendesk Zendesk Customer Service and Support
trivago Leisure and Hospitality 1000 $500.0M Germany Zendesk Zendesk Customer Service and Support

Source: Apps Run The World, January 2019

Further Readings

An expanded version of this report covers the top 700+ Leisure and Hospitality Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2017 product revenues.

Their 2017 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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