Top 10 Utilities Software Vendors, Market Size and Market Forecast 2019-2024

Worldwide Utilities Industry-Specific Applications Market to reach $5.1 billion by 2024, compared with $4.8 billion in 2019 at a compound annual growth rate of 1%.

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In 2019, the top 10 Utility software vendors accounted for nearly 37.7% of the global Utility applications market which grew 5.2% to approach nearly $4.8 billion in license, maintenance and subscription revenues.

Last year Oracle was the market leader with a 7.7% market share in license, maintenance and subscription revenues, followed by SAP, Microsoft, Itron Inc., and Salesforce.

We ask the simple question: Who’s buying Utility applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

2019 Utility Applications Market Shares
Exhibit 1 – 2019 Utility Applications Market Shares Split By Top 10 Utility Vendors and Others, %

Through our forecast period, the Utility applications market size is expected to reach $5.1 billion by 2024, compared with $4.8 billion in 2019 at a compound annual growth rate of 1%.

Exhibit 2: Worldwide Utility Software Market 2019-2024 Forecast, $M
Year201920242019-2024 CAGR, %
Total484250921%

Source: Apps Run The World, November 2020

Top 10 Utility Software vendors

Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement

Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.

Here are the rankings of the top 10 Utility software vendors in 2019 and their market shares.

RankVendor2018 Utility Apps Revenues, $M2019 Utility Apps Revenues, $MYoY Growth2019 Utility Market Share, %Recent Developments
1Oracle Subscribe Subscribe4.2% SubscribeLarry Ellison, CTO and co-founder of Oracle, said the number of Fusion ERP and NetSuite customers has exceeded 29,100, up 8% from 27,000 in its 3QFY20. On the HCM side, Oracle has about 3,000 customers for its Cloud HCM. On the on-premise side, Oracle has more than 25,000 customers using such products as E-Business Suite, JD Edwards, PeopleSoft and Siebel.
2SAP Subscribe Subscribe5.0% SubscribeSAP went live with 700 S/4HANA customers in 2Q20, resulting in a total of 7,400. Customer count of S/4HANA has grown to 14,600, up from 14,100 in 1Q20. The current assumption is that by 2025 SAP will be able to migrate 90% of its installed base of ERP customers, covering a total of 25,000 accounts and 48,000 systems, to S/4HANA as the core for these organizations.
3Microsoft Subscribe Subscribe12.2% SubscribeMicrosoft Teams is now used by over 500,000 organizations around the world. Of those, over 150 organizations have 10,000 or more active Teams users, and 91 of the Fortune 100 companies are now using Teams, while Office 365 has more than 120 million business users.
4Itron Inc. Subscribe Subscribe5.3% SubscribeItron completed the acquisition of Silver Spring Networks, the provider of Internet of Important Things, connectivity platforms, and solutions to utilities and cities. Itron has more than 8700 customers, 1400 of them are trusting Itron’s managing services in over 100 countries.
5Salesforce.com Subscribe Subscribe19.7% SubscribeThe acquisition of Tableau added 86,000 customers to Salesforce’s current base of 150,000 accounts. Additionally, the MuleSoft purchase has already added at least 1,200 customers, while the August 2018 deal to buy Datorama for its marketing intelligence products provided access to another 3,000 customers.
6Adobe Subscribe Subscribe56.3% SubscribeAdobe Digital Media segment revenue was $2.08 billion, which represents 22 percent YoY growth. Creative revenue grew to $1.74 billion and Document Cloud revenue was $339 million. Digital Media ARR grew to $8.40 billion exiting the quarter, a quarter-over-quarter increase of $539 million. Creative ARR grew to $7.31 billion, and Document Cloud ARR grew to $1.09 billion.
7Trimble Subscribe Subscribe-0.8% SubscribeIn October 2019, Trimble acquired Azteca Systems LLC (dba “Cityworks”). Cityworks provides a powerful and flexible office, cloud and mobile EAM software solution that is used by more than 700 utilities and local governments. Earlier in 2018, Trimble acquired Viewpoint. Viewpoint has over 8,000 customers and 500,000 users who rely on the company’s technology to run their businesses every day.
8Aclara Software, a Hubbell company Subscribe Subscribe-14.6% SubscribeAclara Technologies has acquired the Mobile Workforce Management (MWFM) and Smart Grid Solutions (SGS) division of Apex CoVantage, LLC. Over 1000 utilities in nine countries rely on Aclara solutions to connect with their customers.
9ABB’s Enterprise Software Group Subscribe Subscribe-1.0% SubscribeABB completed the acquisition of GE Industrial Solutions (GEIS), GE’s global electrification solutions business. Over 1,100 asset-intensive companies globally trust ABB Enterprise Software solutions. Recent customer wins are Swaziland Electricity Company, Black Hills Corporation, Fortum, Ministry of Electricity in Iraq, Hunter Water in Australia, American Electric Power, China National Nuclear Corporation and others.
10IBM Subscribe Subscribe-36.7% SubscribeIBM acquired software company Red Hat for $34 billion. In 2018 IBM has acquired Oniqua Holdings, a supplier of Maintenance Repair and Operations (MRO) Inventory Optimization solutions and services focused on mining, oil & gas, transportation, utilities, manufacturing and other asset-intensive industries.
Subtotal Subscribe Subscribe3.8% Subscribe
Other Subscribe Subscribe6.1% Subscribe
Total Subscribe Subscribe5.2% Subscribe

Source: Apps Run The World, November 2020

Other Utility software providers included in the report are: ACI Worldwide, Inc., Allegro Development Corp., Amdocs, ARCHIBUS, Asseco Group, Atlas Business Solutions, Aurea, Autodesk, AVEVA Group, Axios Systems, Bentley Systems Inc., Capita Software, CBOSS Holding, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, FieldAware, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, Huddle, Humanity.com, Inc., IDBS, Infor, Informatica, Intuit Inc., Itineris, LiveOps, Locus Technologies, MYOB, Nuance Communications Inc., Open Access Technology International, Open Text Corporation, OSIsoft, OverIT – Field Solutions, P2 Energy Solutions, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens PLM Software, SkillSurvey, SplashBI, Squiz, Thunderhead, Times Software Pte Ltd, Trayport, a TMX Group Company, UL EHS Sustainability, Unify Software and Solutions GmbH & Co. KG., UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp. and others.

Custom data cuts related to the Utility Applications market are available:

  • Top 800 Utility Applications Vendors and Market Forecast 2019-2024
  • 2019 Utility Applications Market By Functional Market (16 Markets)
  • 2019 Utility Applications Market By Country (USA + 45 countries)
  • 2019 Utility Applications Market By Region (Americas, EMEA, APAC)
  • 2019 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2019 Utility Applications Market By Customer Size (revenue, employee count, asset)
  • 2019 Utility Applications Market By Channel (Direct vs Direct)
  • 2019 Utility Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M

Utility Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Utility systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Utilities software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Utility customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
Hong Leong Bank Berhad [MY]Utilities7120$973.0MMalaysiaHyperlabHyperLab Happy AI ChatbotChatbot powered by AI
SUEZUtilities90000$18.36BFranceCornerstone OnDemandCornerstone HR SuiteHuman Resource Management
EDFUtilities152030$80.00BFranceDassault Systemes3DEXPERIENCE PlatformProject Portfolio Management
BrightSource EnergyUtilities450$13.50BUnited StatesOracleOracle HCM CloudHuman Capital Management
YMCA NSWUtilities2000$32.0MAustraliaOracleOracle EPM CloudEnterprise Performance Management
CentricaUtilities60000$36.50BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
CentricaUtilities60000$36.50BUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
CentricaUtilities60000$36.50BUnited KingdomSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
Manna Pro Products LLCUtilities250$250.0MUnited StatesSAPSAP Business Planning and ConsolidationEnterprise Performance Management
Manna Pro Products LLCUtilities250$250.0MUnited StatesSAPSAP S/4 HANAEnterprise Resource Planning
Northern Gas NetworksUtilities2658$200.0MUnited KingdomSAPSAP Analytics CloudAnalytics Cloud
Northern Gas NetworksUtilities2658$200.0MUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Northern Gas NetworksUtilities2658$200.0MUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
thyssenkruppUtilities158000$47.54BGermanySAPSAP S/4 HANAEnterprise Resource Planning
Vestas Wind Systems A/SUtilities24351$9.53BDenmarkSAPSAP Cloud for CustomerCustomer Relationship Management
Affinity WaterUtilities1400$403.0MUnited KingdomServiceNowServiceNow IT Service ManagementIT Service Management
Tiffany & CoUtilities11900$4.00BUnited StatesServiceNowServiceNow PPMProject Portfolio Management
APCOA PARKING HoldingsUtilities5000$800.0MGermanyWolters KluwerCCH TagetikEnterprise Performance Management
CentricaUtilities60000$36.50BUnited KingdomWorkdayWorkday HCMHuman Capital Management
SeverstalUtilities50000$5.92BRussiaSAPSAP LeonardoIoT Platform
Waste ProUtilities2600$464.0MUnited StatesADPADP Vantage HCMHuman Capital Management
General ElectricUtilities305000$117.40BUnited StatesAnsysANSYS Enterprise CloudProduct Lifecycle Management & Engineering
Weed Man USAUtilities200$20.0MCanadaFive9Five9 CloudCustomer Service and Support
FingridUtilities334$202.0MFinlandIBMIBM MaximoIoT Based Enterprise Asset Management
TaylorbinsUtilities154$50.0MUnited KingdomInforInfor CloudSuite Industrial (Syteline)Enterprise Resource Planning
Hydro-QuébecUtilities19794$13.0MCanadaInteractive IntelligencePureCloudCustomer Engagement Platform
Romande EnergieUtilities740$590.0MSwitzerlandION Investment GroupOpenLink FindurTreasury and Risk Management Solution
Snowy Hydro LimitedUtilities1000$500.0MAustraliaION Investment GroupReval Cloud PlatformTreasury and Risk Management
EnergyConsciousUtilities20$2.0MUnited StatesMagentoMagentoeCommerce
APCOA PARKING HoldingsUtilities5000$800.0MGermanyMicrosoftMicrosoft Dynamics NAVEnterprise Resource Planning
Dwr Cymru Welsh WaterUtilities3000$400.0MUnited KingdomMicrosoftMicrosoft Power BIBusiness Intelligence
Glacial EnergyUtilities200$18.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Nexus Energy SystemsUtilities75$7.0MUnited StatesMicrosoftMicrosoft Dynamics CRM OnlineCustomer Relationship Management
PAPRECUtilities4250$1.10BFranceMicrosoftMicrosoft Dynamics CRMCustomer Relationship Management
ValicorUtilities250$20.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
SuntechUtilities17700$3.15BChinaNetSuiteNetSuite CRM+Customer Relationship Management
Alliant EnergyUtilities4070$3.25BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
AmerenUtilities8527$6.10BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
EatonUtilities96000$20.90BIrelandOracleOracle WebCenter SitesWeb Experience Management Solution
Kansas City Power & LightUtilities1789$1.71BUnited StatesOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
South East WaterUtilities526$916.0MAustraliaOraclePrimavera P6 Enterprise Project Portfolio ManagementProject Portfolio Management
SunEdisonUtilities7300$2.50BUnited StatesOracleOracle EPM CloudEnterprise Performance Management
AREVA FranceUtilities45340$9.24BFranceSalesforceService CloudCustomer Service and Support
Environmental Defense FundUtilities690$146.0MUnited StatesSalesforceService CloudCustomer Service and Support
Waste ManagementUtilities43500$14.00BUnited StatesSalesforceService CloudCustomer Service and Support
CPFL EnergiaUtilities7200$8.00BBrazilSAPSAP S/4 HANAEnterprise Resource Planning
CPFL EnergiaUtilities7200$8.00BBrazilSAPSAP Sales Cloud (ex CallidusCloud)Sales Performance Management
Dwr Cymru Welsh WaterUtilities3000$400.0MUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Dwr Cymru Welsh WaterUtilities3000$400.0MUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Dwr Cymru Welsh WaterUtilities3000$400.0MUnited KingdomSAPSAP Business Planning and ConsolidationEnterprise Performance Management
ELEMUtilities4498$286.0MMacedoniaSAPSAP ERP ECC 6.0Enterprise Resource Planning
EVN MacedoniaUtilities1977$450.0MMacedoniaSAPSAP ERP ECC 6.0Enterprise Resource Planning
Northern Gas NetworksUtilities2658$200.0MUnited KingdomSAPSAP Business WarehouseEnterprise Data Warehouse
Northern Gas NetworksUtilities2658$200.0MUnited KingdomSAPSAP ConcurTravel & Expense
People Electrical Appliance GroupUtilities1200$300.0MChinaSAPSAP EWM (Extended Warehouse Management)Warehouse Management
SpotlessUtilities47000$2.87BAustraliaSAPSAP SuccessFactors Employee CentralHuman Capital Management
Talen EnergyUtilities3500$4.30BUnited StatesSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Thames WaterUtilities5000$3.00BUnited KingdomSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
thyssenkruppUtilities158000$47.54BGermanySAPSAP SuccessFactors Employee CentralHuman Capital Management
CPS EnergyUtilities4000$2.86BUnited StatesSAS InstituteSAS Analytics for IoTAnalytics Platform
Tiffany & CoUtilities11900$4.00BUnited StatesServiceNowServiceNow ITSMIT Service Management
Dwr Cymru Welsh WaterUtilities3000$400.0MUnited KingdomTableauTableau SoftwareBusiness Intelligence and Analytics
TenneT TSO B.V.Utilities2974$2.60BNetherlandsTopdeskTopdeskCustomer Service and Support
Severn Trent plcUtilities5500$1.80BUnited KingdomWolters KluwerCCH TagetikEnterprise Performance Management

Source: Apps Run The World, April 2021

Further Readings

An expanded version of this report covers the top 800+ Utility Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2019 product revenues.

Their 2019 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.