In 2021, the top 10 Utility software vendors accounted for nearly 36.1% of the global Utility applications market which grew 10.8% to approach nearly $6.1 billion in license, maintenance and subscription revenues.
Last year SAP was the market leader with a 6.9% market share in license, maintenance and subscription revenues, followed by Oracle, Microsoft, Salesforce, and AVEVA Group.
We ask the simple question: Who’s buying Utility applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)
Through our forecast period, the Utility applications market size is expected to reach $7.6 billion by 2026, compared with $6.1 billion in 2021 at a compound annual growth rate of 6.9%.
| Exhibit 2: Worldwide Utility Software Market 2021-2026 Forecast, $M | |||
|---|---|---|---|
| Year | 2021 | 2026 | 2021-2026 CAGR, % |
| Total | 6059 | 7645 | 6.9% |
Source: Apps Run The World, September 2022
Top 10 Utility Software vendors
Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement
Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.
Here are the rankings of the top 10 Utility software vendors in 2021 and their market shares.
| Rank | Vendor | 2020 Utility Apps Revenues, $M | 2021 Utility Apps Revenues, $M | YoY Growth | 2021 Utility Market Share, % | Recent Developments |
|---|---|---|---|---|---|---|
| 1 | SAP | Subscribe | Subscribe | 1.3% | Subscribe | SAP has over 4,500 utility customers globally with over 1,200 Industry Solution for Utilities (IS-U) installations. In North America, SAP currently has over 136 utility customer information systems (CIS) customers. |
| 2 | Oracle | Subscribe | Subscribe | 2.1% | Subscribe | In June 2022, Oracle launched Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service is the latest offering in Oracle Customer Experience (CX) for Utilities, a suite of integrated CX and utility-specific cloud applications that help water, gas, and energy providers boost results while delivering better experiences to customers. |
| 3 | Microsoft | Subscribe | Subscribe | 2.4% | Subscribe | In January 2022, Microsoft officials noticed, that the company has surpassed 270 million monthly active Teams users as of its second quarter in fiscal 2022. That’s up from 250 million monthly active Teams users, a figure Microsoft officials cited in July 2021. |
| 4 | Salesforce.com | Subscribe | Subscribe | 17.7% | Subscribe | Salesforce continues its fast and furious acquisition spree by picking up ClickSoftware for $1.53 billion to beef up its field service capabilities. The positives of this acquisition are the strengths of ClickSoftware’s full-featured solution suitable for enterprise-grade, complex deployments. It incorporates many AI-fueled optimizations for scheduling and dispatch to predict when service is needed and to predict job durations. It provides robust mobile experiences for its field workers. It has a strong customer base in industries such as utilities, communications, and manufacturing. |
| 5 | AVEVA Group | Subscribe | Subscribe | -5.1% | Subscribe | In May 2021, AVEVA has completed its $5 billion acquisition of operational data platform developer OSIsoft. For the past 40 years, OSIsoft has built a commanding position as the utility industry’s provider of choice for “data historian” software. OSIsoft, which has more than 1,000 utility customers, has been involved in most of the data-driven utility initiatives involving the grid edge over the past decade. |
| 6 | Itron Inc. | Subscribe | Subscribe | -9.0% | Subscribe | In November 2021, Dresser Utility Solutions, a solutions provider for utility companies, and Itron reached an agreement for the sale of Itron’s global gas regulator business and European commercial & industrial (C&I) gas metering business to Dresser Utility Solutions. Itron has decades of experience, delivering innovative, secure solutions for utilities and cities to 8,000+ customers in more than 100 countries. |
| 7 | Hitachi | Subscribe | Subscribe | 5.2% | Subscribe | Hitachi acquired ABB’s power grids business, which has the top level market share and advanced technologies. This acquisition brought with it more than 15,000 customers in about 90 countries around the world. Hitachi Energy will expand Hitachi’s solutions business globally as a core part of the company’s Social Innovation Business. By combining power grids business with Hitachi’s advanced digital technologies such as Lumada, Hitachi and Hitachi Energy will provide innovative energy solutions spanning the Energy (utilities), Mobility, Smart Life (cities), Industry, and IT sectors. |
| 8 | Trimble | Subscribe | Subscribe | 6.2% | Subscribe | Trimble has acquired Azteca Systems LLC (dba “Cityworks”), a leading provider of enterprise asset management (EAM) software for utilities and local government. Cityworks, based in Sandy, Utah, was launched in 1996 and provides a powerful and flexible office, cloud and mobile EAM software solution that is used by more than 700 utilities and local governments. |
| 9 | Aclara Software, a Hubbell company | Subscribe | Subscribe | 4.3% | Subscribe | Aclara solutions are leveraged by more than 800 water, gas, and electric utilities globally including City of Fort Collins Utilities, Consolidated Edison Company, Orange and Rockland (O&R) Utilities, PPL EU, Duke Energy, PG&E, New York City Water, City of Tallahassee and many others. |
| 10 | ServiceNow | Subscribe | Subscribe | 5.1% | Subscribe | World-leading energy and utility companies such as TransAlta, Engie, Veolia, First Solar, Yarra Valley Water, Centralschweizerische Kraftwerke AG (CKW), and others rely on ServiceNow to simplify and automate the planning, delivery, and management of IT services. As of December 31, 2021, ServiceNow had approximately 7,400 enterprise customers and nearly 1,360 of them are spending more than $1 million in annual contract. |
| Subtotal | Subscribe | Subscribe | 2.0% | Subscribe | ||
| Other | Subscribe | Subscribe | 16.5% | Subscribe | ||
| Total | 5469 | 6059 | 10.8% | 100% |
Source: Apps Run The World, September 2022
Other Utility software providers included in the report are: ACI Worldwide, Inc., Amdocs, ARCHIBUS, Asseco Group, Atlas Business Solutions, Aurea, Adobe, Autodesk, AVEVA Group, Axios Systems, Bentley Systems Inc., Capita Software, CBOSS Holding, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, FieldAware, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, Huddle, Humanity.com, Inc., IDBS, IBM, Infor, Informatica, Intuit Inc., Itineris, Locus Technologies, MYOB, Motorola Solutions, Nuance Communications Inc., Open Text Corporation, OSIsoft, OATI, OverIT, P2 Energy Solutions, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens Digital Industries Software, SkillSurvey, SplashBI, Squiz, Pegasystems, Thunderhead, Times Software Pte Ltd, Tyler Technologies, Trayport, a TMX Group Company, UL EHS Sustainability, UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp., Zoom Video Communications and others.
Custom data cuts related to the Utility Applications market are available:
- Top 900 Utility Applications Vendors and Market Forecast 2021-2026
- 2021 Utility Applications Market By Functional Market (16 Markets)
- 2021 Utility Applications Market By Country (USA + 45 countries)
- 2021 Utility Applications Market By Region (Americas, EMEA, APAC)
- 2021 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
- 2021 Utility Applications Market By Customer Size (revenue, employee count, asset)
- 2021 Utility Applications Market By Channel (Direct vs Direct)
- 2021 Utility Applications Market By Product
Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.
Utility Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database
On the buyer side, customers are investing in Utility systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.
Since 2010, our global team of researchers has been studying the patterns of the latest Utility software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Utility customer wins and losses from public and proprietary sources.
The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.
| Customer | Industry | Empl. | Revenue | Country | Vendor | New Product | Function |
| Hong Leong Bank Berhad [MY] | Utilities | 7120 | $973.0M | Malaysia | Hyperlab | HyperLab Happy AI Chatbot | Chatbot powered by AI |
| SUEZ | Utilities | 90000 | $18.36B | France | Cornerstone OnDemand | Cornerstone HR Suite | Human Resource Management |
| EDF | Utilities | 152030 | $80.00B | France | Dassault Systemes | 3DEXPERIENCE Platform | Project Portfolio Management |
| BrightSource Energy | Utilities | 450 | $13.50B | United States | Oracle | Oracle HCM Cloud | Human Capital Management |
| YMCA NSW | Utilities | 2000 | $32.0M | Australia | Oracle | Oracle EPM Cloud | Enterprise Performance Management |
| Centrica | Utilities | 60000 | $36.50B | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Centrica | Utilities | 60000 | $36.50B | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Centrica | Utilities | 60000 | $36.50B | United Kingdom | SAP | SAP Commerce Cloud | eCommerce & Omni-Channel Commerce Solution |
| Manna Pro Products LLC | Utilities | 250 | $250.0M | United States | SAP | SAP Business Planning and Consolidation | Enterprise Performance Management |
| Manna Pro Products LLC | Utilities | 250 | $250.0M | United States | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Northern Gas Networks | Utilities | 2658 | $200.0M | United Kingdom | SAP | SAP Analytics Cloud | Analytics Cloud |
| Northern Gas Networks | Utilities | 2658 | $200.0M | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Northern Gas Networks | Utilities | 2658 | $200.0M | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| thyssenkrupp | Utilities | 158000 | $47.54B | Germany | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Vestas Wind Systems A/S | Utilities | 24351 | $9.53B | Denmark | SAP | SAP Cloud for Customer | Customer Relationship Management |
| Affinity Water | Utilities | 1400 | $403.0M | United Kingdom | ServiceNow | ServiceNow IT Service Management | IT Service Management |
| Tiffany & Co | Utilities | 11900 | $4.00B | United States | ServiceNow | ServiceNow PPM | Project Portfolio Management |
| APCOA PARKING Holdings | Utilities | 5000 | $800.0M | Germany | Wolters Kluwer | CCH Tagetik | Enterprise Performance Management |
| Centrica | Utilities | 60000 | $36.50B | United Kingdom | Workday | Workday HCM | Human Capital Management |
| Severstal | Utilities | 50000 | $5.92B | Russia | SAP | SAP Leonardo | IoT Platform |
| Waste Pro | Utilities | 2600 | $464.0M | United States | ADP | ADP Vantage HCM | Human Capital Management |
| General Electric | Utilities | 305000 | $117.40B | United States | Ansys | ANSYS Enterprise Cloud | Product Lifecycle Management & Engineering |
| Weed Man USA | Utilities | 200 | $20.0M | Canada | Five9 | Five9 Cloud | Customer Service and Support |
| Fingrid | Utilities | 334 | $202.0M | Finland | IBM | IBM Maximo | IoT Based Enterprise Asset Management |
| Taylorbins | Utilities | 154 | $50.0M | United Kingdom | Infor | Infor CloudSuite Industrial (Syteline) | Enterprise Resource Planning |
| Hydro-Québec | Utilities | 19794 | $13.0M | Canada | Interactive Intelligence | PureCloud | Customer Engagement Platform |
| Romande Energie | Utilities | 740 | $590.0M | Switzerland | ION Investment Group | OpenLink Findur | Treasury and Risk Management Solution |
| Snowy Hydro Limited | Utilities | 1000 | $500.0M | Australia | ION Investment Group | Reval Cloud Platform | Treasury and Risk Management |
| EnergyConscious | Utilities | 20 | $2.0M | United States | Magento | Magento | eCommerce |
| APCOA PARKING Holdings | Utilities | 5000 | $800.0M | Germany | Microsoft | Microsoft Dynamics NAV | Enterprise Resource Planning |
| Dwr Cymru Welsh Water | Utilities | 3000 | $400.0M | United Kingdom | Microsoft | Microsoft Power BI | Business Intelligence |
| Glacial Energy | Utilities | 200 | $18.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Nexus Energy Systems | Utilities | 75 | $7.0M | United States | Microsoft | Microsoft Dynamics CRM Online | Customer Relationship Management |
| PAPREC | Utilities | 4250 | $1.10B | France | Microsoft | Microsoft Dynamics CRM | Customer Relationship Management |
| Valicor | Utilities | 250 | $20.0M | United States | Microsoft | Microsoft Dynamics GP | Enterprise Resource Planning |
| Suntech | Utilities | 17700 | $3.15B | China | NetSuite | NetSuite CRM+ | Customer Relationship Management |
| Alliant Energy | Utilities | 4070 | $3.25B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| Ameren | Utilities | 8527 | $6.10B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| Eaton | Utilities | 96000 | $20.90B | Ireland | Oracle | Oracle WebCenter Sites | Web Experience Management Solution |
| Kansas City Power & Light | Utilities | 1789 | $1.71B | United States | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| South East Water | Utilities | 526 | $916.0M | Australia | Oracle | Primavera P6 Enterprise Project Portfolio Management | Project Portfolio Management |
| SunEdison | Utilities | 7300 | $2.50B | United States | Oracle | Oracle EPM Cloud | Enterprise Performance Management |
| AREVA France | Utilities | 45340 | $9.24B | France | Salesforce | Service Cloud | Customer Service and Support |
| Environmental Defense Fund | Utilities | 690 | $146.0M | United States | Salesforce | Service Cloud | Customer Service and Support |
| Waste Management | Utilities | 43500 | $14.00B | United States | Salesforce | Service Cloud | Customer Service and Support |
| CPFL Energia | Utilities | 7200 | $8.00B | Brazil | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| CPFL Energia | Utilities | 7200 | $8.00B | Brazil | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Performance Management |
| Dwr Cymru Welsh Water | Utilities | 3000 | $400.0M | United Kingdom | SAP | SAP S/4 HANA | Enterprise Resource Planning |
| Dwr Cymru Welsh Water | Utilities | 3000 | $400.0M | United Kingdom | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Dwr Cymru Welsh Water | Utilities | 3000 | $400.0M | United Kingdom | SAP | SAP Business Planning and Consolidation | Enterprise Performance Management |
| ELEM | Utilities | 4498 | $286.0M | Macedonia | SAP | SAP ERP ECC 6.0 | Enterprise Resource Planning |
| EVN Macedonia | Utilities | 1977 | $450.0M | Macedonia | SAP | SAP ERP ECC 6.0 | Enterprise Resource Planning |
| Northern Gas Networks | Utilities | 2658 | $200.0M | United Kingdom | SAP | SAP Business Warehouse | Enterprise Data Warehouse |
| Northern Gas Networks | Utilities | 2658 | $200.0M | United Kingdom | SAP | SAP Concur | Travel & Expense |
| People Electrical Appliance Group | Utilities | 1200 | $300.0M | China | SAP | SAP EWM (Extended Warehouse Management) | Warehouse Management |
| Spotless | Utilities | 47000 | $2.87B | Australia | SAP | SAP SuccessFactors Employee Central | Human Capital Management |
| Talen Energy | Utilities | 3500 | $4.30B | United States | SAP | SAP Ariba | Source-to-Pay Procurement and Supply Chain Cloud |
| Thames Water | Utilities | 5000 | $3.00B | United Kingdom | SAP | SAP Commerce Cloud | eCommerce & Omni-Channel Commerce Solution |
| thyssenkrupp | Utilities | 158000 | $47.54B | Germany | SAP | SAP SuccessFactors Employee Central | Human Capital Management |
| CPS Energy | Utilities | 4000 | $2.86B | United States | SAS Institute | SAS Analytics for IoT | Analytics Platform |
| Tiffany & Co | Utilities | 11900 | $4.00B | United States | ServiceNow | ServiceNow ITSM | IT Service Management |
| Dwr Cymru Welsh Water | Utilities | 3000 | $400.0M | United Kingdom | Tableau | Tableau Software | Business Intelligence and Analytics |
| TenneT TSO B.V. | Utilities | 2974 | $2.60B | Netherlands | Topdesk | Topdesk | Customer Service and Support |
| Severn Trent plc | Utilities | 5500 | $1.80B | United Kingdom | Wolters Kluwer | CCH Tagetik | Enterprise Performance Management |
Source: Apps Run The World, September 2022
Further Readings
An expanded version of this report covers the top 900+ Utility Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.
More Enterprise Applications Research Findings
Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2021 product revenues.
Their 2021 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.
