Top 10 Communications Software Vendors, Market Size and Market Forecast 2020-2025

Worldwide Communication Applications Market to reach $11 billion by 2025, compared with $10 billion in 2020 at a compound annual growth rate of 1.9%.

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In 2020, the top 10 Communications software vendors accounted for nearly 44.8% of the global Communications applications market which grew 0.3% to approach nearly $10 billion in license, maintenance and subscription revenues.

Last year Oracle was the market leader with a 9.3% market share in license, maintenance and subscription revenues, followed by Ericsson, Microsoft, SAP, and Salesforce.

We ask the simple question: Who’s buying Communication applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Top 10 Communications Software Vendors, Market Size and Market Forecast 2020-2025
Exhibit 1 – 2020 Communication Applications Market Shares Split By Top 10 Communication Vendors and Others

Through our forecast period, the Communications applications market size is expected to reach $11 billion by 2025, compared with $10 billion in 2020 at a compound annual growth rate of 1.9%.

Exhibit 2: Worldwide Communication Software Market 2020-2025 Forecast, $M
Year202020252020-2025 CAGR, %
Total10045110331.9%

Source: Apps Run The World, December 2021

Top 10 Communications Software vendors

Communications (Telecom services providing point-to-point contact) – Converged billing, Multi-party settlement, OSS, BSS, Financials, HR, Procurement

OSS and BSS replacements are likely to grow modestly as communications firms are slow to embrace 5G and the Cloud. New network management tools, subscription models and apps that enable carriers to better monetize their subscription base may see higher growth.

Here are the rankings of the top 10 Communications applications vendors in 2020 and their market shares.

RankVendor2019 Communication Apps Revenues, $M2020 Communication Apps Revenues, $MYoY Growth2020 Communication Market Share, %Recent Developments
1Oracle Subscribe Subscribe-1.9% SubscribeOracle is driving deeper integration between its back-end solutions and the depth of the GBU offerings to help customers solve complex challenges. Therefore Oracle launched a jointly developed CX + Communications GBU solution to help the communications industry better engage, attract and retain customers with unique packages and offers.
2Ericsson Subscribe Subscribe-2.8% SubscribeIn November 2021, Ericsson Ericsson launches Intelligent Automation Platform a service management and orchestration product which-enables any mobile network to be intelligently automate. Building on existing offerings, including cloud-native dual-mode 5G Core and the Cloud RAN portfolio, the company is adding the Ericsson Intelligent Automation Platform and a suite of rApps as a natural next step to build the networks of the futur
3Microsoft Subscribe Subscribe-2.0% SubscribeIn 2020, Microsoft acquired Metaswitch and Affirmed Networks in order to conquer UCaaS and 5G market. Upon the acquisition, Metaswitch Perimeta Session Border Controller (SBC) has been certified for Microsoft Direct Routing for Teams and is available for immediate trials on the Microsoft Azure cloud. The solution provides secure, integrated publicly routable voice services to Teams collaboration environments.
Try Microsoft Apps.
4SAP Subscribe Subscribe2.4% SubscribeIn 2020, SAP sells its telecoms division Digital Interconnect to Sinch for 225 million euros. Digital Interconnect has a strong customer base of bluechip customers, including over 1,500 enterprise customers and 500 mobile operators, spanning 190 countries
5Salesforce.com Subscribe Subscribe16.8% SubscribeIn July 2021, Salesforce completed its acquisition of the business communication platform Slack for $27.7 billion. Slack will serve as the new interface for Salesforce’s Customer 360 platform. It will enable employees across different departments using different Salesforce clouds to communicate with each other through a single interface. This is Salesforce’s largest acquisition ever, topping the $15.7 billion purchase of Tableau in 2019. Slack will continue to operate under the Slack brand, driving forward a continued focus on its mission, customers, and community
6NEC Corporation Subscribe Subscribe7.5% SubscribeIn September 2021, NEC Corporation has expanded its collaboration with Amazon Web Services, Inc. (AWS) in areas that include global 5G and the digital government in support of accelerating digital transformation for customers.
7Adobe Subscribe Subscribe3.2% SubscribeAdobe Technical Communication Suite Summer 2020 release is the ninth major version of the Technical Communication Suite series from Adobe Systems, first released in July 2020. Adobe stated that the suite would be migrating towards a subscription license model, with updates every 3 to 4 months.
Try Adobe Apps.
8Amdocs Subscribe Subscribe-2.2% SubscribeIn May 2021, Amdocs has acquired Sourced Group, a global technology consultancy specializing in large-scale cloud transformations for sophisticated, high-end enterprises in industries such as financial services, communications and others. The two companies are excited by the opportunity to strengthen Amdocs’ capabilities for taking the communications industry to the cloud and bring to Amdocs’ 350+ service provider customers Sourced’s decade-long experience of delivering cloud at scale.
9CSG Systems International Subscribe Subscribe2.1% SubscribeIn October 2021 CSG International has acquired DGIT Systems, a provider of configure, price, and quote (CPQ) and order management solutions for the telecoms industry. The acquisition brings together industry-leading solutions specifically designed to streamline the complexities of commercializing the next era of multi-party digital offerings that will drive business growth for communications service providers (CSPs). The combined CSG and DGIT solution provides a TM Forum Conformance Certified, modern, open, and decoupled architecture that provides the flexibility for CSPs to innovate and implement new digital services.
10TEOCO Subscribe Subscribe4.6% SubscribeIn February 2021, TEOCO unveiled the latest version of its network analytics and optimization solution, Mentor 10.9. The latest upgrade is offered amidst growing demand for a 5G geolocation tool delivering both network and subscriber analytics, with TEOCO signing new deals with European CSPs in recent weeks. Mentor 10.9 helps CSPs to better investigate and resolve network and subscriber issues across all technologies from 2G to 5G.
Subtotal Subscribe Subscribe1.4% Subscribe
Other Subscribe Subscribe-0.6% Subscribe
Total10015100450.3%100%

Source: Apps Run The World, December 2021

Other Communications software providers included in the report are: ADP, Amazon Web Services (AWS), Ansys Inc., Atlassian, Autodesk, CBOSS Holding, Cisco Systems, Citrix, Cornerstone OnDemand, DATEV, DocuSign, Inc., Dropbox, Fiserv, Genesys Telecommunications Laboratories Google, Hexagon, HubSpot, IBM, Intuit Inc. JDA Software Group, Inc., Khoros, Legerity, LogMeIn, Inc., Mavenir, Mentor, a Siemens Business, Metaswitch Networks, Nice Systems, Nuance Communications Inc., Optiva Inc. Paycom Paylocity, Pegasystems, Qlik, RingCentral, Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Sharpen Technologies Inc., Siemens PLM Software, Subex UK Limited, Synchronoss, Tableau Software, TEOCO, Teradata Corporation, Trimble, Twilio, Ultimate Software, Unify Software and Solutions GmbH & Co. KG., Verint Systems Inc., Workday, Zendesk, Zoho Corp., and many others.

Custom data cuts related to the Communications Applications market are available:

  • Top 700 Communications Applications Vendors and Market Forecast 2020-2025
  • 2020 Communications Applications Market By Functional Market (16 Markets)
  • 2020 Communications Applications Market By Country (USA + 45 countries)
  • 2020 Communications Applications Market By Region (Americas, EMEA, APAC)
  • 2020 Communications Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2020 Communications Applications Market By Customer Size (revenue, employee count, asset)
  • 2020 Communications Applications Market By Channel (Direct vs Direct)
  • 2020 Communications Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2020-2025, By Vertical Market, $M

Communications Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Communications systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Communications software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Communications customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductCategory
KDDICommunications41996$46.61BJapanAdobe SystemsAdobe Analytics CloudMarketing Analytics
SprintCommunications28500$33.60BUnited StatesAdobe SystemsAdobe Creative CloudContent Management
TelenorCommunications20044$12.89BNorwayAdobe SystemsAdobe Experience CloudCustomer Experience
Ciena CorporationCommunications7032$3.53BUnited StatesAdobe SystemsAdobe Experience CloudCustomer Experience
CenturyLink, Inc.Communications42500$22.40BUnited StatesAdobe SystemsAdobe MarketoMarketing Automation
Charter Communications, Inc.Communications96100$48.10BUnited StatesAdobe SystemsAdobe MarketoMarketing Automation
Liberty GlobalCommunications23000$11.98BUnited KingdomAmdocsAmdocs ClarifyCRMCRM
TelefónicaCommunications112543$51.18BSpainAmdocsAmdocs ClarifyCRMCRM
Cricket WirelessCommunications7470$2.35BUnited StatesAmdocsAmdocs Customer Interaction ManagerCustomer Engagement
VodafoneCommunications93000$42.00BUnited KingdomAmdocsAmdocs EnsembleOSS/BSS
Altice PortugalCommunications10000$4.00BPortugalAmdocsAmdocsONEOSS/BSS
Orange Espagne S.A.UCommunications4800$5.10BSpainAmdocsAmdocsONEOSS/BSS
AT&T Inc.Communications226840$171.76BUnited StatesEricssonEricsson OrchestratorData Integration
SwisscomCommunications18984$12.60BSwitzerlandEricssonEricsson OrchestratorData Integration
TelstraCommunications28673$17.84BAustraliaMicrosoftMicrosoft Dynamics 365 for Finance and OperationsERP Financial
Data#3Communications1200$1.60BAustraliaMicrosoftMicrosoft Dynamics 365 for Finance and OperationsERP Financial
Goodman NetworksCommunications2000$700.0MUnited StatesMicrosoftMicrosoft Dynamics 365 for Finance and OperationsERP Financial
Vodafone UKCommunications93000$42.00BUnited KingdomMicrosoftLinkedIn Talent SolutionsRecruiting
EtisalatCommunications40000$14.27BUnited Arab EmiratesMicrosoftLinkedIn Talent SolutionsRecruiting
11880 Solutions AGCommunications586$54.0MGermanyMicrosoftMicrosoft 365Collaboration
Deutsche TelekomCommunications221909$119.56BGermanyNetCracker TechnologyNetCracker Technology Digital Business EnablementOSS/BSS
VimpelcomProfessional Services66000$23.00BNetherlandsNetCracker TechnologyNetCracker Technology Digital Business EnablementOSS/BSS
EtisalatCommunications40000$14.27BUnited Arab EmiratesNetCracker TechnologyNetCracker Technology Digital Business EnablementOSS/BSS
Bouygues TelecomRetail9550$7.82BFranceNetCracker TechnologyNetCracker Technology Digital Business EnablementOSS/BSS
Orange FranceCommunications142150$14.90BFranceOracleOracle Cloud ERPERP Financial
Sinclair Broadcast GroupCommunications11800$4.24BUnited StatesOracleOracle Cloud ERPERP Financial
GTT Communications, IncCommunications3100$1.73BUnited StatesOracleOracle Cloud ERPERP Financial
AT&T Inc.Communications226840$171.76BUnited StatesOracleOracle Cloud EPMEPM
TPG TelecomCommunications5000$3.15BAustraliaOracleOracle Cloud EPMEPM
DISH Network CorporationCommunications16000$12.81BUnited StatesOracleOracle Cloud HCMCore HR
Hytera Communications Corporation LimitedCommunications7000$8.16BChinaOracleOracle Cloud HCMCore HR
AT&T Inc.Communications226840$171.76BUnited StatesOracleOracle Cloud SCMSupply Chain Management
OptusCommunications10000$6.67BAustraliaOracleOracle CX CloudCustomer Experience
Suddenlink CommunicationsCommunications3500$2.33BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)Field Service Management
Mediacom Communications CorporationCommunications4600$2.03BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)Field Service Management
Charter Communications, Inc.Communications96100$48.10BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)Field Service Management
Windstream Holdings, Inc.Communications11080$5.12BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)Field Service Management
TELUSCommunications65600$11.49BCanadaSalesforceSalesforce Commerce CloudeCommerce
ComcastCommunications168000$103.56BUnited StatesSalesforceSalesforce Commerce CloudeCommerce
SaskTelCommunications3415$1.28BCanadaSalesforceSalesforce Field Service (ex ClickSoftware)Field Service Management
DIRECTVCommunications1000$200.0MUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)Field Service Management
ComcastCommunications168000$103.56BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)Field Service Management
TELUSCommunications65600$11.49BCanadaSalesforceSalesforce Field Service (ex ClickSoftware)Field Service Management
11880 Solutions AGCommunications586$54.0MGermanySalesforceSalesforce Marketing CloudMarketing Automation
11880 Solutions AGCommunications586$54.0MGermanySalesforceSalesforce Sales CloudSales Automation,Sales Engagement
TelefónicaCommunications112543$51.18BSpainSalesforceSalesforce Sales CloudSales Automation,Sales Engagement
Nippon Telegraph & TelCommunications303351$109.13BJapanSalesforceSalesforce Service CloudCustomer Support
1&1 InternetCommunications7000$3.00BGermanySAPSAP S/4 HANAERP Financial
Verizon Communications Inc.Communications132200$128.29BUnited StatesSAPSAP S/4 HANAERP Financial
BT GroupCommunications99700$29.50BUnited KingdomSAPSAP S/4 HANAERP Financial
AmdocsCommunications27000$4.10BUnited StatesSAPSAP SuccessFactors Employee CentralCore HR
TATA CommunicationsCommunications12107$2.30BIndiaSAPSAP SuccessFactors Employee CentralCore HR
CenturyLink, Inc.Communications42500$22.40BUnited StatesSAPSAP SuccessFactors Employee CentralCore HR
Charter Communications, Inc.Communications96100$48.10BUnited StatesSAPSAP AribaProcurement
Verizon Communications Inc.Communications132200$128.29BUnited StatesSAPSAP Analytics CloudAnalytics and BI
Hutchison 3G UK LimitedCommunications4800$1.32BUnited KingdomSAPSAP Commerce Cloud (ex Hybris)eCommerce
DNA OyCommunications1500$850.0MFinlandSAPSAP Commerce Cloud (ex Hybris)eCommerce

Source: Apps Run The World, December 2021

Further Readings

An expanded version of this report covers the top 700+ Communications Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2020 product revenues.

Their 2020 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.