Top 10 Communication Software Vendors and Market Forecast 2016-2021

Worldwide Communication Applications Market to reach $9.9 billion by 2021, compared with $9.1 billion in 2016 at a compound annual growth rate of 1.8%.

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In 2016, the top 10 Communication software vendors accounted for nearly 47% of the global Communication applications market which declined -0.1% to approach nearly $9 billion in license, maintenance and subscription revenues.

Last year Ericsson was the market leader with 13% market share in license, maintenance and subscription revenues, followed by Microsoft, Oracle, SAP and Amdocs in that order.

Top 10 Communication Software Vendors and 2016 BFS Applications Market Shares, Apps Run The World, January 2018
Top 10 Communication Software Vendors and 2016 Communication Applications Market Shares, Apps Run The World, January 2018

Through our forecast period, the Communication applications market is expected to reach $9.9 billion by 2021, compared with $9.1 billion in 2016 at a compound annual growth rate of 1.8%.

Exhibit 2: Worldwide Communication Software Market 2016-2021 Forecast, $M
Year 2016 2021 2016-2021 CAGR, %
Total 9065 9915 1.8%

Source: Apps Run The World, January 2018

Communications Market Definitions And Forecast Assumptions

Communications (Telecom services providing point-to-point contact) – Converged billing, Multi-party settlement, OSS, BSS, Financials, HR, Procurement

OSS and BSS replacements are likely to grow modestly as communications firms are slow to embrace 5G and the Cloud. New network management tools, subscription models and apps that enable carriers to better monetize their subscription base may see higher growth.

Top 10 Communications Software vendors

Here are the rankings of the top 10 Communication applications vendors in 2016 and their market shares.

Rank Vendor 2015 Communication Apps Revenues, $M 2016 Communication Apps Revenues, $M 2016 Communication Apps YoY Growth, % 2016 Communication Market Share, % Recent Developments
1 Ericsson Subscribe Subscribe Subscribe Subscribe In the midst of a turnaround, Ericsson is gearing up for next BSS and OSS upgrade cycle of its telco customers.
2 Microsoft Subscribe Subscribe Subscribe Subscribe Microsoft Dynamics 365 now covers both CRM and ERP functionality for multiple verticals.
3 Oracle Subscribe Subscribe Subscribe Subscribe Expanding CX Cloud Suite with Adaptive Intelligent Apps by leveraging its Data Cloud.
4 SAP Subscribe Subscribe Subscribe Subscribe SAP has signed more than 6,900 customers for its next-generation ERP suite S/4 HANA as of October 2017.
5 Amdocs Subscribe Subscribe Subscribe Subscribe Amdocs entered the AI space with Smartbot based on Microsoft Cognitive Services.
6 Salesforce Subscribe Subscribe Subscribe Subscribe Focusing on migrating Classic users to Lightning user interface in order to deliver next-gen CRM experiences.
7 IBM Subscribe Subscribe Subscribe Subscribe IBM Watson serves as the brain behind its BI strategy, redefining how different verticals incorporate and optimize artificial intelligence into their business processes.
8 Synchronoss Subscribe Subscribe Subscribe Subscribe Synchronoss sold Intralinks in October 2017 to Siris.
9 CSG Systems International Subscribe Subscribe Subscribe Subscribe In 3Q17, CSG converted over 700,000 customer accounts onto its cloud solutions.
10 NetCracker Technology, a subsidiary of NEC Corporation Subscribe Subscribe Subscribe Subscribe Unveiled Netcracker 12 for accelerating digital initiatives like 5G, IoT, Biometrics and AI among telcos.
Subtotal Subscribe Subscribe Subscribe Subscribe
Other Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Source: Apps Run The World, January 2018

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4: Worldwide Enterprise Applications Market Forecast 2015-2020, By Vertical Industry, $M

Exhibit 2 - Worldwide Enterprise Applications Market Forecast 2015-2020, By Vertical Industry, $M
Exhibit 2 – Worldwide Enterprise Applications Market Forecast 2015-2020, By Vertical Industry, $M

Communication Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Communication Software applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Communication software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Communication customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

DON’T MISS OUR CUSTOMER DATABASE

Further Readings

An expanded version of this report covers the top 500+ Communication Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2016 product revenues.

Their 2016 results are being broken down, sorted and ranked across 16 functional areas(from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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