Top 10 Professional Services Software Vendors and Market Forecast 2017-2022

Worldwide Professional Services Applications Market to reach $15.9 billion by 2022, compared with $14.9 billion in 2017 at a compound annual growth rate of 1.3%.

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In 2017, the top 10 Professional Services software vendors accounted for nearly 41% of the global Professional Services applications market which grew 4.8% to approach nearly $14.9 billion in license, maintenance and subscription revenues.

Last year Salesforce was the market leader with 8.9% market share in license, maintenance and subscription revenues, followed by Microsoft, Oracle, SAP and Intuit.

Exhibit 1 - 2017 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others, %
Exhibit 1 – 2017 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others, %

Through our forecast period, the Professional Services applications market is expected to reach $15.9 billion by 2022, compared with $14.9 billion in 2017 at a compound annual growth rate of 1.3%.

Exhibit 2: Worldwide Professional services Software Market 2017-2022 Forecast, $M
Year 2017 2022 2017-2022 CAGR, %
Total 14906 15906 1.3%

Source: Apps Run The World, January 2019

Top 10 Professional Services Software vendors

Professional services (Business, engineering, IT, legal services) – Timesheet and billing, Legal Practice Management, Project Management, Project Portfolio Management, Field Service Management Software, Professional Services Automation, FInancials, HR, Procurement

Professional services firms invest heavily in new tools that boost collaboration, CRM and HR best practices aided by a mix of new entrants from industrial ERP space namely Roper as well as Cloud startups like FinancialForce, all of which aim to accelerate legacy system replacements across different segments including AEC, business and IT consulting firms.

Here are the rankings of the top 10 Professional Services software vendors in 2017 and their market shares.

Rank Vendor 2016 Professional Services Apps Revenues, $M 2017 Professional Services Apps Revenues, $M YoY Growth 2017 Professional Services Market Share, % Recent Developments
1 Salesforce Subscribe Subscribe 23.2% Subscribe The recent buy of MuleSoft will be instrumental for Cloud integration, especially in helping customers extend into non-Salesforce systems for key verticals as well as those that Salesforce is still playing catch-up.
2 Microsoft Subscribe Subscribe 1.1% Subscribe Migrating legacy AX, C5, GP, NAV, and SL to Dynamics 365 for the Cloud remains the top priority for Microsoft’s evolving enterprise apps strategy, whose success will depend on strengthening ties with ISV partners in strategic verticals.
3 Oracle Subscribe Subscribe 3.4% Subscribe Oracle has signed more than 22,000 Cloud ERP customers including many listed below. The number of Oracle Cloud ERP customers totals nearly 6,000 for Oracle ERP Cloud and 16,000 for NetSuite. Each quarter Oracle is migrating at least 200 customers of its on-premise ERP systems like E-Business Suite to the Cloud.
4 SAP Subscribe Subscribe 6.4% Subscribe SAP was on track to sign more than 10,000 customers including many listed below for its next-generation ERP S/4HANA by end of 2018 with 40% of the latest additions being considered net new wins for the vendor.
5 Intuit Inc. Subscribe Subscribe 14.2% Subscribe QuickBooks Online subscribers now top 3.6 million(including many listed below), up from 1.6 million in 2016. Meanwhile, Intuit strengthened working capital management and payment offerings for SMBs, along with same-day payroll processing.
6 Wolters Kluwer Subscribe Subscribe 6.4% Subscribe Wolters Kluwer acquired eVision Industry Software BV for industrial operational risk management software.
7 Adobe Subscribe Subscribe 24.7% Subscribe Adobe acquired Marketo for marketing automation and Magento for eCommerce as it pivots from content to CRM and aims to unseat Salesforce for those functions in key verticals.
8 Sage Subscribe Subscribe 20.9% Subscribe Sage aims to drive ERP growth through Business Cloud Enterprise Management(version 12 is the latest) for large enterprises to run a robust framework for improving workflow, enhanced insights and efficiency gains such as automating tax declarative processes. That is being supported by Intacct for midmarket Cloud ERP apps and Sage People for HCM and talent management.
9 IBM Subscribe Subscribe -4.7% Subscribe IBM acquired Red Hat for Cloud security, while IBM unloaded Notes, Sterling and other assets to HCL.
10 SAS Institute Subscribe Subscribe 2.7% Subscribe SAS’s analytics strategy revolves around Viya that enables customers to speed decision-making process by turning to artifiicial intelligence for recommendations and instill trust within their machine learning initiatives that come with data privacy protection.
Subtotal Subscribe Subscribe 10.4% Subscribe
Other Subscribe Subscribe 1.1% Subscribe
Total Subscribe Subscribe 4.7% Subscribe

Source: Apps Run The World, January, 2019

Custom data cuts related to the Manufacturing Applications market are available:

  • Top 700 Professional Services Applications Vendors and Market Forecast 2017-2022
  • 2017 Professional Services Applications Market By Functional Market (16 Markets)
  • 2017 Professional Services Applications Market By Country (USA + 45 countries)
  • 2017 Professional Services Applications Market By Region (Americas, EMEA, APAC)
  • 2017 Professional Services Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2017 Professional Services Applications Market By Customer Size (revenue, employee count, asset)
  • 2017 Professional Services Applications Market By Channel (Direct vs Direct)
  • 2017 Professional Services Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Exhibit 4 - Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2017-2022, By Vertical Industry, $M

Professional services Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Professional services applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Professional services software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Professional services customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

Customer Industry Empl. Revenue Country Vendor New Product Function
Accenture Professional services 449000 $34.85B Ireland SAP SAP Business Suite on HANA Enterprise Resource Planning
Accenture Professional services 449000 $34.85B Ireland SAP SAP Business Warehouse Enterprise Data Warehouse
Apple Professional Services 132000 $233.12B United States Oracle Oracle Agile PLM Product Lifecycle Management
Apple Professional Services 132000 $233.12B United States SugarCRM SugarCRM Customer Relationship Management
Arm Limited Professional services 6250 $1.35B United Kingdom Microsoft Microsoft Dynamics CRM Customer Relationship Management
Arm Limited Professional services 6250 $1.35B United Kingdom SAP SAP S/4 HANA Enterprise Resource Planning
Arm Limited Professional services 6250 $1.35B United Kingdom SAP SAP Ariba Source-to-Pay Procurement and Supply Chain Cloud
Arvato Financial Solutions UK Professional services 3500 $1.00B United Kingdom SAP SAP SuccessFactors Employee Central Human Capital Management
athenahealth Professional Services 4668 $924.0M United States Oracle Oracle ERP Cloud Enterprise Resource Planning
Booking.com Professional Services 15000 $2.20B Netherlands Anaplan Anaplan Planning and Performance Management Platform
Booking.com Professional Services 15000 $2.20B Netherlands SAP SAP S/4HANA Finance Enterprise Resource Planning
Care.com Professional Services 600 $146.0M United States Workday Workday Financial Management Financial Management
Carhartt Professional Services 4000 $600.0M United States IBM IBM Watson Commerce eCommerce
CenturyLink Professional Services 47000 $21.30B United States Adobe Systems Marketo Marketing Automation
Cintas Professional services 41000 $6.48B United States SAP SAP SuccessFactors Employee Central Human Capital Management
Code42 Professional Services 524 $100.0M United States Digital River Digital River Global Commerce eCommerce
Delaware International Professional services 1800 $263.0M Belgium SAP SAP S/4 HANA Enterprise Resource Planning
Delaware International Professional services 1800 $263.0M Belgium SAP SAP Analytics Cloud Analytics Cloud
Denver Broncos Professional Services 1400 $300.0M United States Ceridian Dayforce HCM Human Capital Management
Domino\’s Pizza Professional Services 14100 $2.79B United States Atlassian Jira Service Desk IT Service Management
Experian Professional Services 17000 $4.81B United States ServiceNow ServiceNow IT Service Management IT Service Management
Extreme Networks Professional Services 3000 $598.0M United States Kinaxis Kinaxis RapidResponse Supply Chain Concurrent Planning Platform
Facebook Professional Services 13598 $19.77B United States Microsoft Microsoft Office 365 Content Management
Fanatics, Inc Professional Services 1800 $200.0M United States Oracle Oracle CX Cloud Customer Experience
Fanatics, Inc Professional Services 1800 $200.0M United States Oracle Oracle Marketing Cloud Marketing Cloud
Fujitsu Professional Services 173155 $39.62B Japan Box Box Content Management
Genpact Professional services 78000 $2.74B Bermuda IBM IBM Planning Analytics Enterprise Performance Management
Goodwill of Central and Southern Indiana Professional Services 3500 $156.4M United States WorkForce Software WorkForce Suite Workforce Management
Grant Thornton UK Professional Services 8500 $1.31B United Kingdom UNIT4 Unit4 Business World On! Enterprise Resource Planning
ICAEW Professional Services 737 $390.0M United Kingdom Xactly Xactly Incent Enterprise Sales Performance Management
ILF Consulting Engineers Professional Services 2000 $200.0M Austria Deltek Deltek ERP Project ERP Solution
IntegraMed Fertility Professional Services 2200 $450.0M United States Medallia Medallia Experience Cloud Customer Experience
ITRS Group Professional Services 180 $20.0M United Kingdom Xactly Xactly Incent Enterprise Sales Performance Management
Lincoln Sentry Professional Services 230 $10.0M Australia SAP SAP Analytics Cloud Analytics Cloud
Metro AG Professional Services 135890 $42.72B Germany Wolters Kluwer CCH Tagetik Enterprise Performance Management
Microsoft Professional services 131300 $110.00B United States SAP SAP SuccessFactors Employee Central Human Capital Management
Microsoft Professional services 131300 $110.00B United States SAP SAP S/4 HANA Enterprise Resource Planning
Nielsen Professional Services 56000 $6.57B United Kingdom Google G Suite (formerly Google Apps for Work) Collaboration
Oceana Group Professional Services 6053 $420.0M South Africa CA Technologies CA Service Desk Manager IT Service Management
Office Depot Europe B.V. Professional Services 6500 $11.60B Netherlands SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution
Office Depot Europe B.V. Professional Services 6500 $11.60B Netherlands SAP SAP C/4 HANA Customer Relationship Management
Office Depot Europe B.V. Professional Services 6500 $11.60B Netherlands Workday Workday HCM Human Capital Management
Optus Professional Services 8350 $6.30B Australia Ceridian Dayforce HCM Human Capital Management
Peab Professional Services 13187 $4.36B Sweden UNIT4 Unit4 Business World Enterprise Resource Planning
Pittsburgh Public Schools Professional Services 5000 $578.0M United States Tyler Technologies Minus ERP Enterprise Resource Planning
Proofpoint, Inc Professional Services 2047 $612.0M United States Xactly Xactly Incent Enterprise Sales Performance Management
Prophet Professional Services 550 $30.0M United States Oracle NetSuite OneWorld Professional Services Automation Enterprise Resource Planning
Ricoh IT Solutions Professional Services 958 $100.0M Japan Oracle Oracle EPM Cloud Enterprise Performance Management
Royal Bank of Scotland Professional Services 70000 $12.66B United Kingdom ServiceNow ServiceNow IT Service Management IT Service Management
SAIC Professional Services 15000 $4.30B United States NetSuite Netsuite OpenAir Professional Services Automation
Salesforce Professional Services 21587 $6.67B United States Google G Suite (formerly Google Apps for Work) Collaboration
SAP SuccessFactors Professional Services 3000 $600.0M United States ServiceNow ServiceNow IT Service Management IT Service Management
Servcorp Limited Professional Services 1000 $400.0M Australia Dropbox Dropbox Business Content Management
StepStone Professional Services 900 $262.0M Germany SAP SAP Business ByDesign Enterprise Resource Planning
Taulia Inc Professional Services 250 $20.0M United States Xactly Xactly Incent Enterprise Sales Performance Management
Tennant Professional services 4300 $1.00B United States SAP SAP Product Lifecycle Management Product Lifecycle Management
The Whiddon Group Professional Services 2000 $400.0M Australia SugarCRM SugarCRM Customer Relationship Management
Tommy Bahama Professional Services 1500 $172.0M United States SAP SAP Commerce Cloud eCommerce & Omni-Channel Commerce Solution
TomTom Professional Services 4800 $903.0M Netherlands Workday Workday HCM Human Capital Management
Travelopia Professional Services 4013 $1.33B United Kingdom SAP SAP S/4 HANA Enterprise Resource Planning
United States Olympic Committee Professional Services 500 $350.0M United States Ultimate Software UltiPro Human Capital Management
Valmet Professional Services 12300 $3.30B Finland Infor Infor LN Enterprise Resource Planning
Valmet Professional Services 12300 $3.30B Finland Infor Infor d/EPM Enterprise Performance Management
Veolia ANZ Professional services 4000 $1.10B Australia SAP SAP S/4 HANA Enterprise Resource Planning
Virgin Mobile USA Professional Services 600 $150.0M United States SugarCRM SugarCRM Customer Relationship Management
Virtusa Professional Services 9800 $600.0M United States Microsoft Microsoft Office 365 Content Management
Wipro Professional Services 172912 $7.74B India SAP SAP Treasury and Risk Management Treasury and Risk Management
ZS Associates Professional Services 5000 $850.0M United States SAP SAP SuccessFactors Employee Central Human Capital Management

Source: Apps Run The World, January 2019

Further Readings

An expanded version of this report covers the top 600+ Professional services Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2017 product revenues.

Their 2017 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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