Top 10 Professional Services Software Vendors, Market Size and Market Forecast 2019-2024

Worldwide Professional Services Applications Market to reach $26.2 billion by 2024, compared with $25.6 billion in 2019 at a compound annual growth rate of 0.5%.

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In 2019, the top 10 Professional Services software vendors accounted for nearly 47.7% of the global Professional Services applications market which grew 5.8% to approach nearly $25.6 billion in license, maintenance and subscription revenues.

Last year Microsoft was the market leader with a 16.4% market share in license, maintenance and subscription revenues, followed by Salesforce, Adobe, Intuit and SAP.

We ask the simple question: Who’s buying Professional Services applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

2019 Professional Services Applications Market Shares
Exhibit 1 – 2019 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others

Through our forecast period, the Professional Services applications market size is expected to reach $26.2 billion by 2024, compared with $25.6 billion in 2019 at a compound annual growth rate of 0.5%.

Exhibit 2: Worldwide Professional services Software Market 2019-2024 Forecast, $M
Year201920242019-2024 CAGR, %
Total25608261990.5%

Source: Apps Run The World, November 2020

Top 10 Professional Services Software vendors

Professional services (Business, Engineering, IT, legal services) – Timesheet and Billing, Legal Practice Management, Project Management, Project Portfolio Management, Field Service Management Software, Professional Services Automation, FInancials, HR, Procurement

Professional services firms invest heavily in new tools that boost collaboration, CRM and HR best practices aided by a mix of new entrants from industrial ERP space namely Roper as well as Cloud startups like FinancialForce, all of which aim to accelerate legacy system replacements across different segments including AEC, business and IT consulting firms.

Here are the rankings of the top 10 Professional Services software vendors in 2019 and their market shares.

RankVendor2018 Professional Services Apps Revenues, $M2019 Professional Services Apps Revenues, $MYoY Growth2019 Professional Services Market Share, %Recent Developments
1Microsoft Subscribe Subscribe16.6% SubscribeMicrosoft Teams is now used by over 500,000 organizations around the world. Of those, over 150 organizations have 10,000 or more active Teams users, and 91 of the Fortune 100 companies are now using Teams, while Office 365 has more than 120 million business users.
2Salesforce.com Subscribe Subscribe20.0% SubscribeThe acquisition of Tableau added 86,000 customers to Salesforce’s current base of 150,000 accounts. Additionally, the MuleSoft purchase has already added at least 1,200 customers, while the August 2018 deal to buy Datorama for its marketing intelligence products provided access to another 3,000 customers.
3Adobe Subscribe Subscribe19.1% SubscribeAdobe Digital Media segment revenue was $2.08 billion, which represents 22 percent YoY growth. Creative revenue grew to $1.74 billion and Document Cloud revenue was $339 million. Digital Media ARR grew to $8.40 billion exiting the quarter, a quarter-over-quarter increase of $539 million. Creative ARR grew to $7.31 billion, and Document Cloud ARR grew to $1.09 billion.
4Intuit Inc. Subscribe Subscribe14.0% SubscribeIntuit has around 57 million customers around the world. Our customer database shows Intuit QuickBooks securing 21 million customers including both Cloud and onpremise accounts. QuickBooks Online customers total more than 5.1 million worldwide, while there are as many as 15 million desktop QuickBooks customers.
5SAP Subscribe Subscribe1.0% SubscribeSAP went live with 700 S/4HANA customers in 2Q20, resulting in a total of 7,400. Customer count of S/4HANA has grown to 14,600, up from 14,100 in 1Q20. The current assumption is that by 2025 SAP will be able to migrate 90% of its installed base of ERP customers, covering a total of 25,000 accounts and 48,000 systems, to S/4HANA as the core for these organizations.
6Oracle Subscribe Subscribe5.8% SubscribeLarry Ellison, CTO and co-founder of Oracle, said the number of Fusion ERP and NetSuite customers has exceeded 29,100, up 8% from 27,000 in its 3QFY20.
7Wolters Kluwer Subscribe Subscribe7.1% SubscribeIn January 2020 Wolters Kluwer Legal & Regulatory acquired CGE Risk Management Solutions B.V. CGE will become part of Wolters Kluwer’s Environmental, Health & Safety and Operational Risk Management (EHS/ORM) software group, which also includes Enablon and eVision. More than 15,000 customers worldwide count on Wolters Kluwer Financial Services for a comprehensive and dynamic view of risk management and compliance.
8Sage Subscribe Subscribe16.1% SubscribeIn November 2019, Sage has acquired CakeHR, a native cloud solution that simplifies and automates HR tasks for small businesses. Earlier, in September 2019, Sage has acquired AutoEntry, a provider of data entry automation for accountants, bookkeepers and businesses. Sage has more than two million customers across the world.
9Workday Subscribe Subscribe10.3% SubscribeWorkday serves approximately 7,900 customers globally (includes acquisitions). Workday ended FY’20 with more than 3,200 total customers, up 23% year over year.
10ServiceNow Subscribe Subscribe37.9% SubscribeIn October 2019, ServiceNow appointed Bill McDermott, formerly head of SAP, as president and CEO, and a member of its board. ServiceNow has approximately 6,200 customers, and nearly 1,000 of them are spending more than $1 million in annual contract.
Subtotal Subscribe Subscribe15.1% Subscribe
Other Subscribe Subscribe-1.5% Subscribe
Total Subscribe Subscribe5.8% Subscribe

Source: Apps Run The World, November 2020

Other Professional Services software providers included in the report are: ADP, Amicus Attorney, Abacus Data Systems, Ansys Inc., Atlassian, Autodesk, Avionte Staffing Software, Bentley Systems Inc., Box Inc., BQE Software, Bullhorn, Ceridian, Changepoint, Chrome River Technologies, Cisco Systems, Citrix, Clio, Connectwise, Constellation Software Inc., Corel Corporation, Dassault Systemes, DATEV, Datto | Autotask, DocuSign, Dropbox, Enghouse Interactive Inc., Envestnet, Erecuit, FinancialForce.com, Genesys, Google, HCL Technologies Ltd., Hexagon, HighQ, Thomson Reuters, Huron, IBM, Impartner Software, Infor, Informatica, Inszoom.com, Intralinks, SS&C Technologies, Keap, Kingdee, Kronos Incorporated, LogMeIn, Marin Software, Mavenlink, Nice Systems, Nuance Communications Inc., OBIC Co. Ltd., Open Text Corporation, Pegasystems, QAD Inc., Qlik, Relex Solutions, RingCentral, SAS Institute, Siemens PLM Software, Skytap, Slack, Tableau Software, Teleopti, Teradata Corporation, Thomson Reuters Elite, TOTVS, Tricor Group, Ultimate Software, Unify Software and Solutions GmbH & Co. KG., UNIT4, Verint Systems Inc., Visma, Workday, Workfront, and others.

Custom data cuts related to the Professional Services Applications market are available:

  • Top 1000 Professional Services Applications Vendors and Market Forecast 2019-2024
  • 2019 Professional Services Applications Market By Functional Market (16 Markets)
  • 2019 Professional Services Applications Market By Country (USA + 45 countries)
  • 2019 Professional Services Applications Market By Region (Americas, EMEA, APAC)
  • 2019 Professional Services Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2019 Professional Services Applications Market By Customer Size (revenue, employee count, asset)
  • 2019 Professional Services Applications Market By Channel (Direct vs Direct)
  • 2019 Professional Services Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M

Professional services Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Professional services systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Professional services software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Professional services customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
AccentureProfessional services449000$34.85BIrelandSAPSAP Business Suite on HANAEnterprise Resource Planning
AccentureProfessional services449000$34.85BIrelandSAPSAP Business WarehouseEnterprise Data Warehouse
AppleProfessional Services132000$233.12BUnited StatesOracleOracle Agile PLMProduct Lifecycle Management
AppleProfessional Services132000$233.12BUnited StatesSugarCRMSugarCRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomMicrosoftMicrosoft Dynamics CRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Arvato Financial Solutions UKProfessional services3500$1.00BUnited KingdomSAPSAP SuccessFactors Employee CentralHuman Capital Management
athenahealthProfessional Services4668$924.0MUnited StatesOracleOracle ERP CloudEnterprise Resource Planning
Booking.comProfessional Services15000$2.20BNetherlandsAnaplanAnaplanPlanning and Performance Management Platform
Booking.comProfessional Services15000$2.20BNetherlandsSAPSAP S/4HANA FinanceEnterprise Resource Planning
Care.comProfessional Services600$146.0MUnited StatesWorkdayWorkday Financial ManagementFinancial Management
CarharttProfessional Services4000$600.0MUnited StatesIBMIBM Watson CommerceeCommerce
CenturyLinkProfessional Services47000$21.30BUnited StatesAdobe SystemsMarketoMarketing Automation
CintasProfessional services41000$6.48BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
Code42Professional Services524$100.0MUnited StatesDigital RiverDigital River Global CommerceeCommerce
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP S/4 HANAEnterprise Resource Planning
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP Analytics CloudAnalytics Cloud
Denver BroncosProfessional Services1400$300.0MUnited StatesCeridianDayforce HCMHuman Capital Management
Domino\’s PizzaProfessional Services14100$2.79BUnited StatesAtlassianJira Service DeskIT Service Management
ExperianProfessional Services17000$4.81BUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Extreme NetworksProfessional Services3000$598.0MUnited StatesKinaxisKinaxis RapidResponseSupply Chain Concurrent Planning Platform
FacebookProfessional Services13598$19.77BUnited StatesMicrosoftMicrosoft Office 365Content Management
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle CX CloudCustomer Experience
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle Marketing CloudMarketing Cloud
FujitsuProfessional Services173155$39.62BJapanBoxBoxContent Management
GenpactProfessional services78000$2.74BBermudaIBMIBM Planning AnalyticsEnterprise Performance Management
Goodwill of Central and Southern IndianaProfessional Services3500$156.4MUnited StatesWorkForce SoftwareWorkForce SuiteWorkforce Management
Grant Thornton UKProfessional Services8500$1.31BUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
ICAEWProfessional Services737$390.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
ILF Consulting EngineersProfessional Services2000$200.0MAustriaDeltekDeltek ERPProject ERP Solution
IntegraMed FertilityProfessional Services2200$450.0MUnited StatesMedalliaMedallia Experience CloudCustomer Experience
ITRS GroupProfessional Services180$20.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
Lincoln SentryProfessional Services230$10.0MAustraliaSAPSAP Analytics CloudAnalytics Cloud
Metro AGProfessional Services135890$42.72BGermanyWolters KluwerCCH TagetikEnterprise Performance Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP S/4 HANAEnterprise Resource Planning
NielsenProfessional Services56000$6.57BUnited KingdomGoogleG Suite (formerly Google Apps for Work)Collaboration
Oceana GroupProfessional Services6053$420.0MSouth AfricaCA TechnologiesCA Service Desk ManagerIT Service Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP C/4 HANACustomer Relationship Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsWorkdayWorkday HCMHuman Capital Management
OptusProfessional Services8350$6.30BAustraliaCeridianDayforce HCMHuman Capital Management
PeabProfessional Services13187$4.36BSwedenUNIT4Unit4 Business WorldEnterprise Resource Planning
Pittsburgh Public SchoolsProfessional Services5000$578.0MUnited StatesTyler TechnologiesMinus ERPEnterprise Resource Planning
Proofpoint, IncProfessional Services2047$612.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
ProphetProfessional Services550$30.0MUnited StatesOracleNetSuite OneWorld Professional Services AutomationEnterprise Resource Planning
Ricoh IT SolutionsProfessional Services958$100.0MJapanOracleOracle EPM CloudEnterprise Performance Management
Royal Bank of ScotlandProfessional Services70000$12.66BUnited KingdomServiceNowServiceNow IT Service ManagementIT Service Management
SAICProfessional Services15000$4.30BUnited StatesNetSuiteNetsuite OpenAirProfessional Services Automation
SalesforceProfessional Services21587$6.67BUnited StatesGoogleG Suite (formerly Google Apps for Work)Collaboration
SAP SuccessFactorsProfessional Services3000$600.0MUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Servcorp LimitedProfessional Services1000$400.0MAustraliaDropboxDropbox BusinessContent Management
StepStoneProfessional Services900$262.0MGermanySAPSAP Business ByDesignEnterprise Resource Planning
Taulia IncProfessional Services250$20.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
TennantProfessional services4300$1.00BUnited StatesSAPSAP Product Lifecycle ManagementProduct Lifecycle Management
The Whiddon GroupProfessional Services2000$400.0MAustraliaSugarCRMSugarCRMCustomer Relationship Management
Tommy BahamaProfessional Services1500$172.0MUnited StatesSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
TomTomProfessional Services4800$903.0MNetherlandsWorkdayWorkday HCMHuman Capital Management
TravelopiaProfessional Services4013$1.33BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
United States Olympic CommitteeProfessional Services500$350.0MUnited StatesUltimate SoftwareUltiProHuman Capital Management
ValmetProfessional Services12300$3.30BFinlandInforInfor LNEnterprise Resource Planning
ValmetProfessional Services12300$3.30BFinlandInforInfor d/EPMEnterprise Performance Management
Veolia ANZProfessional services4000$1.10BAustraliaSAPSAP S/4 HANAEnterprise Resource Planning
Virgin Mobile USAProfessional Services600$150.0MUnited StatesSugarCRMSugarCRMCustomer Relationship Management
VirtusaProfessional Services9800$600.0MUnited StatesMicrosoftMicrosoft Office 365Content Management
WiproProfessional Services172912$7.74BIndiaSAPSAP Treasury and Risk ManagementTreasury and Risk Management
ZS AssociatesProfessional Services5000$850.0MUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management

Source: Apps Run The World, December 2019

Further Readings

An expanded version of this report covers the top 1000+ Professional services Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2016-2019 product revenues.

Their 2019 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.