Top 10 Professional Services Software Vendors, Market Size and Market Forecast 2021-2026

Worldwide Professional Services Applications Market to reach $36 billion by 2026, compared with $33.1 billion in 2021 at a compound annual growth rate of 5.1%.

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In 2021, the top 10 Professional Services software vendors accounted for nearly 47.2% of the global Professional Services applications market which grew 17.8% to approach nearly $33.1 billion in license, maintenance and subscription revenues.

Last year Microsoft was the market leader with a 16.4% market share in license, maintenance and subscription revenues, followed by Salesforce, Intuit, Adobe and SAP.

2021 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others
Exhibit 1 – 2021 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others

We ask the simple question: Who’s buying Professional Services applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Through our forecast period, the Professional Services applications market size is expected to reach $36 billion by 2026, compared with $33.1 billion in 2021 at a compound annual growth rate of 5.1%.

Exhibit 2: Worldwide Professional services Software Market 2021-2026 Forecast, $M
Year202120262021-2026 CAGR, %
Total33147360505.1%

Source: Apps Run The World, September 2022

Top 10 Professional Services Software vendors

Professional services (Business, Engineering, IT, legal services) – Timesheet and Billing, Legal Practice Management, Project Management, Project Portfolio Management, Field Service Management Software, Professional Services Automation, Financials, HR, Procurement

Professional services firms invest heavily in new tools that boost collaboration, CRM and HR best practices aided by a mix of new entrants from the industrial ERP space namely Roper as well as Cloud startups like FinancialForce, all of which aim to accelerate legacy system replacements across different segments including AEC, business and IT consulting firms.

Here are the rankings of the top 10 Professional Services software vendors in 2021 and their market shares.

RankVendor2020 Professional Services Apps Revenues, $M2021 Professional Services Apps Revenues, $MYoY Growth2021 Professional Services Market Share, %Recent Developments
1Microsoft Subscribe Subscribe19.7% SubscribeMore than 3,000 companies worldwide have already automated their business and attracted millions of customers thanks to Microsoft Dynamics 365 CRM systems. On the on-premise side, Microsoft Dynamics CRM currently has over 40,000 customers and 4.4 million users. Dynamics products and cloud services revenue increased 25% driven by Dynamics 365 growth of 39%
2Salesforce.com Subscribe Subscribe19.1% SubscribeIn its 3QFY22, Salesforce split out the revenues of Mulesoft and Tableau as its Data unit with $900 million in revenue, while Slack goes under Platform with $1.3 billion in revenue. Marketing and Commerce topped $1 billion, while Service Cloud surpassed Sales Cloud by $120 million to reach $1.6 billion in revenue for the quarter.
3Intuit Inc. Subscribe Subscribe38.5% SubscribeIntuit, the global technology platform that makes TurboTax, QuickBooks, Mint, and Credit Karma, has completed its acquisition of Mailchimp, a world-class, global customer engagement and marketing platform for growing small and mid-market businesses in November of 2021. The companies began testing a one-way integration between QuickBooks Online and Mailchimp in July 2021, and since then QuickBooks customers have imported more than 400,000 customer contacts into their Mailchimp accounts to use for customer segmentation and marketing.
4Adobe Subscribe Subscribe15.6% SubscribeAdobe continues to flourish thanks to its burgeoning cloud subscription services, especially those from Marketo for marketing automation, which it acquired in 2018. Recurring revenue from subscriptions represented 90% of the company’s total revenue in 2020 of $11.6 billion.
5SAP Subscribe Subscribe-0.2% SubscribeAfter gaining a critical mass for its ERP upgrade strategy, SAP has turned its attention to S/4 HANA Cloud under RISE with SAP, a rapid deployment program designed to boost cloud adoptions among its customers. In 2021, the vendor made RISE with SAP a centerpiece of its Intelligent Enterprise messaging as it signed up a few hundred customers in a given quarter.
6ServiceNow Subscribe Subscribe28.9% SubscribeServiceNow acquired the following companies in 2021 to accelerate innovation and enhance talent: DotWalk (Nov 2021), Gekkobrain (Oct 2021), Mapwize (Aug 2021), Swarm64 (Aug 2021), Lightstep (May 2021), Intellibot (Mar 2021), ElementAI (Jan 2021). In June 2022, ServiceNow announced its acquisition of Hitch.
7Workday Subscribe Subscribe21.1% SubscribeWorkday currently provides software north of 60 million total users across 9,500 organizations worldwide, including 4,050 core HCM, 1,300 Finance, and 5,090 Adaptive Planning customers.
8Oracle Subscribe Subscribe4.9% SubscribeNetSuite ERP and Fusion ERP cloud revenues were up 28% and 32%, respectively, in the first quarter of fiscal 2022. Oracle now has 9,000 Oracle Fusion Cloud ERP customers globally, and 31,000 Oracle NetSuite ERP customers trust Oracle to run their mission-critical business functions.
9Sage Subscribe Subscribe-1.9% SubscribeIn August 2022, Sage agreed to acquire Lockstep, a provider of cloud-native technology that automates accounting workflows between companies. The acquisition is aligned with Sage’s ambition to be the trusted network for SMBs.
10Zoom Video Communications Subscribe Subscribe62.6% SubscribeZoom remains the favorite among a large crop of video conferencing applications because of its ease of use widely embraced by tens of millions users. In 2021, it tried but failed to acquire Five9, following a number of tuck-in purchases including for Keybase, a secure messaging and file-sharing service, and Karlsruhe Information Technology Solutions – Kites GmbH for real-time Machine Translation.
Subtotal Subscribe Subscribe19.4% Subscribe
Other Subscribe Subscribe16.5% Subscribe
Total281373314717.8%100%

Source: Apps Run The World, September 2022

Other Professional Services software providers included in the report are: ADP, Ansys Inc., Atlassian, Autodesk, Avionte Staffing Software, Bentley Systems Inc., Box Inc., BQE Software, Bullhorn, Ceridian, Changepoint, Cisco Systems, Citrix, Clio, Connectwise, Constellation Software Inc., Corel Corporation, Dassault Systemes, DATEV, Datto, DocuSign, Dropbox, Enghouse Interactive Inc., Envestnet, FinancialForce.com, Genesys, Google, HCL Technologies Ltd., Hexagon, Thomson Reuters, Huron, IBM, Impartner Software, Infor, Informatica, SS&C Technologies, Keap, Kingdee, LogMeIn, Marin Software, Mavenlink, Nice Systems, Nuance Communications Inc., OBIC Co. Ltd., Open Text Corporation, Pegasystems, QAD Inc., Qlik, Relex Solutions, RingCentral, SAS Institute, Siemens Digital Industries Software, Skytap, Slack, Teradata Corporation, Thomson Reuters Elite, TOTVS, Tricor Group, UNIT4, Verint Systems Inc., Visma, Workday, and others.

Custom data cuts related to the Professional Services Applications market are available:

  • Top 1100+ Professional Services Applications Vendors and Market Forecast 2021-2026
  • 2021 Professional Services Applications Market By Functional Market (16 Markets)
  • 2021 Professional Services Applications Market By Country (USA + 45 countries)
  • 2021 Professional Services Applications Market By Region (Americas, EMEA, APAC)
  • 2021 Professional Services Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2021 Professional Services Applications Market By Customer Size (revenue, employee count, asset)
  • 2021 Professional Services Applications Market By Channel (Direct vs Direct)
  • 2021 Professional Services Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2021-2026, By Vertical Market, $M
Exhibit 1 – Worldwide Enterprise Applications Market Forecast 2021-2026, By Vertical Market, $M

Professional services Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Professional services systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Professional services software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Professional services customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
AccentureProfessional services449000$34.85BIrelandSAPSAP Business Suite on HANAEnterprise Resource Planning
AccentureProfessional services449000$34.85BIrelandSAPSAP Business WarehouseEnterprise Data Warehouse
AppleProfessional Services132000$233.12BUnited StatesOracleOracle Agile PLMProduct Lifecycle Management
AppleProfessional Services132000$233.12BUnited StatesSugarCRMSugarCRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomMicrosoftMicrosoft Dynamics CRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Arvato Financial Solutions UKProfessional services3500$1.00BUnited KingdomSAPSAP SuccessFactors Employee CentralHuman Capital Management
athenahealthProfessional Services4668$924.0MUnited StatesOracleOracle ERP CloudEnterprise Resource Planning
Booking.comProfessional Services15000$2.20BNetherlandsAnaplanAnaplanPlanning and Performance Management Platform
Booking.comProfessional Services15000$2.20BNetherlandsSAPSAP S/4HANA FinanceEnterprise Resource Planning
Care.comProfessional Services600$146.0MUnited StatesWorkdayWorkday Financial ManagementFinancial Management
CarharttProfessional Services4000$600.0MUnited StatesIBMIBM Watson CommerceeCommerce
CenturyLinkProfessional Services47000$21.30BUnited StatesAdobe SystemsMarketoMarketing Automation
CintasProfessional services41000$6.48BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
Code42Professional Services524$100.0MUnited StatesDigital RiverDigital River Global CommerceeCommerce
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP S/4 HANAEnterprise Resource Planning
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP Analytics CloudAnalytics Cloud
Denver BroncosProfessional Services1400$300.0MUnited StatesCeridianDayforce HCMHuman Capital Management
Domino\’s PizzaProfessional Services14100$2.79BUnited StatesAtlassianJira Service DeskIT Service Management
ExperianProfessional Services17000$4.81BUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Extreme NetworksProfessional Services3000$598.0MUnited StatesKinaxisKinaxis RapidResponseSupply Chain Concurrent Planning Platform
FacebookProfessional Services13598$19.77BUnited StatesMicrosoftMicrosoft Office 365Content Management
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle CX CloudCustomer Experience
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle Marketing CloudMarketing Cloud
FujitsuProfessional Services173155$39.62BJapanBoxBoxContent Management
GenpactProfessional services78000$2.74BBermudaIBMIBM Planning AnalyticsEnterprise Performance Management
Goodwill of Central and Southern IndianaProfessional Services3500$156.4MUnited StatesWorkForce SoftwareWorkForce SuiteWorkforce Management
Grant Thornton UKProfessional Services8500$1.31BUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
ICAEWProfessional Services737$390.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
ILF Consulting EngineersProfessional Services2000$200.0MAustriaDeltekDeltek ERPProject ERP Solution
IntegraMed FertilityProfessional Services2200$450.0MUnited StatesMedalliaMedallia Experience CloudCustomer Experience
ITRS GroupProfessional Services180$20.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
Lincoln SentryProfessional Services230$10.0MAustraliaSAPSAP Analytics CloudAnalytics Cloud
Metro AGProfessional Services135890$42.72BGermanyWolters KluwerCCH TagetikEnterprise Performance Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP S/4 HANAEnterprise Resource Planning
NielsenProfessional Services56000$6.57BUnited KingdomGoogleG Suite (formerly Google Apps for Work)Collaboration
Oceana GroupProfessional Services6053$420.0MSouth AfricaCA TechnologiesCA Service Desk ManagerIT Service Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP C/4 HANACustomer Relationship Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsWorkdayWorkday HCMHuman Capital Management
OptusProfessional Services8350$6.30BAustraliaCeridianDayforce HCMHuman Capital Management
PeabProfessional Services13187$4.36BSwedenUNIT4Unit4 Business WorldEnterprise Resource Planning
Pittsburgh Public SchoolsProfessional Services5000$578.0MUnited StatesTyler TechnologiesMinus ERPEnterprise Resource Planning
Proofpoint, IncProfessional Services2047$612.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
ProphetProfessional Services550$30.0MUnited StatesOracleNetSuite OneWorld Professional Services AutomationEnterprise Resource Planning
Ricoh IT SolutionsProfessional Services958$100.0MJapanOracleOracle EPM CloudEnterprise Performance Management
Royal Bank of ScotlandProfessional Services70000$12.66BUnited KingdomServiceNowServiceNow IT Service ManagementIT Service Management
SAICProfessional Services15000$4.30BUnited StatesNetSuiteNetsuite OpenAirProfessional Services Automation
SalesforceProfessional Services21587$6.67BUnited StatesGoogleG Suite (formerly Google Apps for Work)Collaboration
SAP SuccessFactorsProfessional Services3000$600.0MUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Servcorp LimitedProfessional Services1000$400.0MAustraliaDropboxDropbox BusinessContent Management
StepStoneProfessional Services900$262.0MGermanySAPSAP Business ByDesignEnterprise Resource Planning
Taulia IncProfessional Services250$20.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
TennantProfessional services4300$1.00BUnited StatesSAPSAP Product Lifecycle ManagementProduct Lifecycle Management
The Whiddon GroupProfessional Services2000$400.0MAustraliaSugarCRMSugarCRMCustomer Relationship Management
Tommy BahamaProfessional Services1500$172.0MUnited StatesSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
TomTomProfessional Services4800$903.0MNetherlandsWorkdayWorkday HCMHuman Capital Management
TravelopiaProfessional Services4013$1.33BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
United States Olympic CommitteeProfessional Services500$350.0MUnited StatesUltimate SoftwareUltiProHuman Capital Management
ValmetProfessional Services12300$3.30BFinlandInforInfor LNEnterprise Resource Planning
ValmetProfessional Services12300$3.30BFinlandInforInfor d/EPMEnterprise Performance Management
Veolia ANZProfessional services4000$1.10BAustraliaSAPSAP S/4 HANAEnterprise Resource Planning
Virgin Mobile USAProfessional Services600$150.0MUnited StatesSugarCRMSugarCRMCustomer Relationship Management
VirtusaProfessional Services9800$600.0MUnited StatesMicrosoftMicrosoft Office 365Content Management
WiproProfessional Services172912$7.74BIndiaSAPSAP Treasury and Risk ManagementTreasury and Risk Management
ZS AssociatesProfessional Services5000$850.0MUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management

Source: Apps Run The World, September 2022

Further Readings

An expanded version of this report covers the top 1100+ Professional services Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2021 product revenues.

Their 2021 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.