In 2023, the global Professional Services software market surged to nearly $45 billion, growing by 11.2%. The top 10 vendors commanded a significant 45.8% market share, with Microsoft leading at 13.9%, followed by Salesforce, Intuit, Adobe and SAP.

Our APPS TOP 500 Market Report (Preview) covers thousands of Professional Services software vendors, offering deep insights into market dynamics, vendor strengths, AI investments, customer momentum, and go-to-market strategies providing valuable perspectives on market trends and challenges.

Discover thousands of Professional Services Customer Wins with the ARTW Technographics Platform, an essential resource for technology enthusiasts, sales business leaders, and data-driven marketing executives, offering curated insights into the evolving landscape of the software industry, including the latest developments in Professional Services.

Exhibit 1 – 2023 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others
Exhibit 1 – 2023 Professional Services Applications Market Shares Split By Top 10 Professional Services Vendors and Others

We ask the simple question: Who’s buying Professional Services applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

Through our forecast period, the Professional Services applications market size is expected to reach $56.3 billion by 2028, compared with $45 billion in 2023 at a compound annual growth rate of 4.6%.

Exhibit 2: Worldwide Professional services Software Market 2023-2028 Forecast, $M
Year202320282023-2028 CAGR, %
Total44975562794.6%

Source: Apps Run The World, June 2024

Top 10 Professional Services Software vendors

Professional services (Business, Engineering, IT, legal services) – Timesheet and Billing, Legal Practice Management, Project Management, Project Portfolio Management, Field Service Management Software, Professional Services Automation, Financials, HR, Procurement

Professional services firms invest heavily in new tools that boost collaboration, CRM and HR best practices aided by a mix of new entrants from the industrial ERP space namely Roper as well as Cloud startups like FinancialForce, all of which aim to accelerate legacy system replacements across different segments including AEC, business and IT consulting firms.

Here are the rankings of the top 10 Professional Services software vendors in 2023 and their market shares.

RankVendor2021 Professional Services Apps Revenues, $M2022 Professional Services Apps Revenues, $M2023 Professional Services Apps Revenues, $MYoY Growth2023 Professional Services Market Share, %
1Microsoft Subscribe Subscribe Subscribe7.0% Subscribe
2Salesforce Subscribe Subscribe Subscribe12.4% Subscribe
3Intuit Inc. Subscribe Subscribe Subscribe7.3% Subscribe
4Adobe Subscribe Subscribe Subscribe 13.0% Subscribe
5SAP Subscribe Subscribe Subscribe 5.7% Subscribe
6ServiceNow Subscribe Subscribe Subscribe 25.1% Subscribe
7Workday Subscribe Subscribe Subscribe 17.2% Subscribe
8Google Subscribe Subscribe Subscribe 22.9% Subscribe
9Sage Subscribe Subscribe Subscribe 20.1% Subscribe
10Oracle Subscribe Subscribe Subscribe 7.9% Subscribe
Subtotal Subscribe Subscribe Subscribe 11.1% Subscribe
Other Subscribe Subscribe Subscribe 11.4% Subscribe
Total33147404284497511.2%100.0%

Source: Apps Run The World, June 2024

Other Professional Services software providers included in the report are: ADP, Ansys Inc., Atlassian, Autodesk, Avionte Staffing Software, Bentley Systems Inc., Box Inc., BQE Software, Bullhorn, Cisco Systems, Citrix, Clio, Connectwise, Constellation Software Inc., Corel Corporation, Dassault Systemes, DATEV, Datto, Dayforce, DocuSign, Dropbox, Enghouse Interactive Inc., Envestnet, FinancialForce.com, Genesys, Google, HCL Technologies Ltd., Hexagon, Thomson Reuters, Huron, IBM, Impartner Software, Infor, Informatica, SS&C Technologies, Keap, Kingdee, Marin Software, Mavenlink, Nice Systems, OBIC Co. Ltd., Open Text Corporation, Pegasystems, Planview, QAD Inc., Qlik, Relex Solutions, RingCentral, SAS Institute, Siemens Digital Industries Software, Teradata Corporation, Thomson Reuters Elite, TOTVS, Tricor Group, UNIT4, Verint Systems Inc., Visma, Workday, and others.

Custom data cuts related to the Professional Services Applications market are available:

  • Top 1100+ Professional Services Applications Vendors and Market Forecast 2023-2028
  • 2023 Professional Services Applications Market By Functional Market (16 Markets)
  • 2023 Professional Services Applications Market By Country (USA + 45 countries)
  • 2023 Professional Services Applications Market By Region (Americas, EMEA, APAC)
  • 2023 Professional Services Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2023 Professional Services Applications Market By Customer Size (revenue, employee count, asset)
  • 2023 Professional Services Applications Market By Channel (Direct vs Direct)
  • 2023 Professional Services Applications Market By Product
Buyer Intent: Companies Reading this Research Report
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively reading this research report. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively accessing this research report include:
  1. Zendesk, a United States based Professional Services organization with 6000 Employees
  2. Vendisys, a United States based Healthcare company with 10 Employees
  3. Recom Power Austria, a Austria based Manufacturing organization with 50 Employees
LogoCompanyIndustryEmployeesRevenueCountryEvaluated

Worldwide Enterprise Applications by Vertical Market

Exhibit 3 provides a forecast of the worldwide enterprise applications by vertical market from 2023 to 2028, highlighting market sizes, year-over-year growth, and compound annual growth rates across different industry sectors from Aerospace and Defense to Utilities.

Exhibit 3: Worldwide Enterprise Applications by Vertical Market Forecast 2023-2028 by Functional Market ($M)

Vertical Market, $M202120222023YoY Growth20282023-2028 CAGR, %
Aerospace & Defense Subscribe Subscribe Subscribe Subscribe Subscribe4.7
Automotive Subscribe Subscribe Subscribe Subscribe Subscribe3.2
Banking and Financial Services Subscribe Subscribe Subscribe Subscribe Subscribe3.4
Communications Subscribe Subscribe Subscribe Subscribe Subscribe3.8
Construction Subscribe Subscribe Subscribe Subscribe Subscribe4.7
Real Estate Subscribe Subscribe Subscribe Subscribe Subscribe3.3
Consumer Packaged Goods Subscribe Subscribe Subscribe Subscribe Subscribe4.5
Distribution Subscribe Subscribe Subscribe Subscribe Subscribe4.0
K-12 Subscribe Subscribe Subscribe Subscribe Subscribe4.1
Higher Education Subscribe Subscribe Subscribe Subscribe Subscribe3.9
Federal Government Subscribe Subscribe Subscribe Subscribe Subscribe4.3
State and Local Government Subscribe Subscribe Subscribe Subscribe Subscribe3.6
Public Safety Subscribe Subscribe Subscribe Subscribe Subscribe4.2
Healthcare Subscribe Subscribe Subscribe Subscribe Subscribe3.7
Life Insurance Subscribe Subscribe Subscribe Subscribe Subscribe4.1
P&C Insurance Subscribe Subscribe Subscribe Subscribe Subscribe4.5
Specialty Insurance Subscribe Subscribe Subscribe Subscribe Subscribe4.3
Leisure and Recreation Subscribe Subscribe Subscribe Subscribe Subscribe4.8
Hospitality and Lodging Subscribe Subscribe Subscribe Subscribe Subscribe5.0
Life Sciences Subscribe Subscribe Subscribe Subscribe Subscribe3.5
Manufacturing Subscribe Subscribe Subscribe Subscribe Subscribe3.9
Media Subscribe Subscribe Subscribe Subscribe Subscribe4.0
Faith-Based Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe3.6
Youth & Elderly Care Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe4.2
Special Cause Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe4.1
Oil and Gas Subscribe Subscribe Subscribe Subscribe Subscribe3.7
Professional Services Subscribe Subscribe Subscribe Subscribe Subscribe4.6
Retail Subscribe Subscribe Subscribe Subscribe Subscribe4.7
Transportation Subscribe Subscribe Subscribe Subscribe Subscribe4.5
Utility Subscribe Subscribe Subscribe Subscribe Subscribe3.8
Total Subscribe Subscribe Subscribe Subscribe Subscribe4.1

Source: Apps Run The World, June 2024

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2023-2028, By Vertical Market, $M
Worldwide Enterprise Applications Market Forecast 2023-2028, By Vertical Market, $M

Professional services Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Professional services systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest Professional services software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these Professional services customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
AccentureProfessional services449000$34.85BIrelandSAPSAP Business Suite on HANAEnterprise Resource Planning
AccentureProfessional services449000$34.85BIrelandSAPSAP Business WarehouseEnterprise Data Warehouse
AppleProfessional Services132000$233.12BUnited StatesOracleOracle Agile PLMProduct Lifecycle Management
AppleProfessional Services132000$233.12BUnited StatesSugarCRMSugarCRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomMicrosoftMicrosoft Dynamics CRMCustomer Relationship Management
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
Arm LimitedProfessional services6250$1.35BUnited KingdomSAPSAP AribaSource-to-Pay Procurement and Supply Chain Cloud
Arvato Financial Solutions UKProfessional services3500$1.00BUnited KingdomSAPSAP SuccessFactors Employee CentralHuman Capital Management
athenahealthProfessional Services4668$924.0MUnited StatesOracleOracle ERP CloudEnterprise Resource Planning
Booking.comProfessional Services15000$2.20BNetherlandsAnaplanAnaplanPlanning and Performance Management Platform
Booking.comProfessional Services15000$2.20BNetherlandsSAPSAP S/4HANA FinanceEnterprise Resource Planning
Care.comProfessional Services600$146.0MUnited StatesWorkdayWorkday Financial ManagementFinancial Management
CarharttProfessional Services4000$600.0MUnited StatesIBMIBM Watson CommerceeCommerce
CenturyLinkProfessional Services47000$21.30BUnited StatesAdobe SystemsMarketoMarketing Automation
CintasProfessional services41000$6.48BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
Code42Professional Services524$100.0MUnited StatesDigital RiverDigital River Global CommerceeCommerce
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP S/4 HANAEnterprise Resource Planning
Delaware InternationalProfessional services1800$263.0MBelgiumSAPSAP Analytics CloudAnalytics Cloud
Denver BroncosProfessional Services1400$300.0MUnited StatesCeridianDayforce HCMHuman Capital Management
Domino\’s PizzaProfessional Services14100$2.79BUnited StatesAtlassianJira Service DeskIT Service Management
ExperianProfessional Services17000$4.81BUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Extreme NetworksProfessional Services3000$598.0MUnited StatesKinaxisKinaxis RapidResponseSupply Chain Concurrent Planning Platform
FacebookProfessional Services13598$19.77BUnited StatesMicrosoftMicrosoft Office 365Content Management
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle CX CloudCustomer Experience
Fanatics, IncProfessional Services1800$200.0MUnited StatesOracleOracle Marketing CloudMarketing Cloud
FujitsuProfessional Services173155$39.62BJapanBoxBoxContent Management
GenpactProfessional services78000$2.74BBermudaIBMIBM Planning AnalyticsEnterprise Performance Management
Goodwill of Central and Southern IndianaProfessional Services3500$156.4MUnited StatesWorkForce SoftwareWorkForce SuiteWorkforce Management
Grant Thornton UKProfessional Services8500$1.31BUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
ICAEWProfessional Services737$390.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
ILF Consulting EngineersProfessional Services2000$200.0MAustriaDeltekDeltek ERPProject ERP Solution
IntegraMed FertilityProfessional Services2200$450.0MUnited StatesMedalliaMedallia Experience CloudCustomer Experience
ITRS GroupProfessional Services180$20.0MUnited KingdomXactlyXactly Incent EnterpriseSales Performance Management
Lincoln SentryProfessional Services230$10.0MAustraliaSAPSAP Analytics CloudAnalytics Cloud
Metro AGProfessional Services135890$42.72BGermanyWolters KluwerCCH TagetikEnterprise Performance Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management
MicrosoftProfessional services131300$110.00BUnited StatesSAPSAP S/4 HANAEnterprise Resource Planning
NielsenProfessional Services56000$6.57BUnited KingdomGoogleG Suite (formerly Google Apps for Work)Collaboration
Oceana GroupProfessional Services6053$420.0MSouth AfricaCA TechnologiesCA Service Desk ManagerIT Service Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsSAPSAP C/4 HANACustomer Relationship Management
Office Depot Europe B.V.Professional Services6500$11.60BNetherlandsWorkdayWorkday HCMHuman Capital Management
OptusProfessional Services8350$6.30BAustraliaCeridianDayforce HCMHuman Capital Management
PeabProfessional Services13187$4.36BSwedenUNIT4Unit4 Business WorldEnterprise Resource Planning
Pittsburgh Public SchoolsProfessional Services5000$578.0MUnited StatesTyler TechnologiesMinus ERPEnterprise Resource Planning
Proofpoint, IncProfessional Services2047$612.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
ProphetProfessional Services550$30.0MUnited StatesOracleNetSuite OneWorld Professional Services AutomationEnterprise Resource Planning
Ricoh IT SolutionsProfessional Services958$100.0MJapanOracleOracle EPM CloudEnterprise Performance Management
Royal Bank of ScotlandProfessional Services70000$12.66BUnited KingdomServiceNowServiceNow IT Service ManagementIT Service Management
SAICProfessional Services15000$4.30BUnited StatesNetSuiteNetsuite OpenAirProfessional Services Automation
SalesforceProfessional Services21587$6.67BUnited StatesGoogleG Suite (formerly Google Apps for Work)Collaboration
SAP SuccessFactorsProfessional Services3000$600.0MUnited StatesServiceNowServiceNow IT Service ManagementIT Service Management
Servcorp LimitedProfessional Services1000$400.0MAustraliaDropboxDropbox BusinessContent Management
StepStoneProfessional Services900$262.0MGermanySAPSAP Business ByDesignEnterprise Resource Planning
Taulia IncProfessional Services250$20.0MUnited StatesXactlyXactly Incent EnterpriseSales Performance Management
TennantProfessional services4300$1.00BUnited StatesSAPSAP Product Lifecycle ManagementProduct Lifecycle Management
The Whiddon GroupProfessional Services2000$400.0MAustraliaSugarCRMSugarCRMCustomer Relationship Management
Tommy BahamaProfessional Services1500$172.0MUnited StatesSAPSAP Commerce CloudeCommerce & Omni-Channel Commerce Solution
TomTomProfessional Services4800$903.0MNetherlandsWorkdayWorkday HCMHuman Capital Management
TravelopiaProfessional Services4013$1.33BUnited KingdomSAPSAP S/4 HANAEnterprise Resource Planning
United States Olympic CommitteeProfessional Services500$350.0MUnited StatesUltimate SoftwareUltiProHuman Capital Management
ValmetProfessional Services12300$3.30BFinlandInforInfor LNEnterprise Resource Planning
ValmetProfessional Services12300$3.30BFinlandInforInfor d/EPMEnterprise Performance Management
Veolia ANZProfessional services4000$1.10BAustraliaSAPSAP S/4 HANAEnterprise Resource Planning
Virgin Mobile USAProfessional Services600$150.0MUnited StatesSugarCRMSugarCRMCustomer Relationship Management
VirtusaProfessional Services9800$600.0MUnited StatesMicrosoftMicrosoft Office 365Content Management
WiproProfessional Services172912$7.74BIndiaSAPSAP Treasury and Risk ManagementTreasury and Risk Management
ZS AssociatesProfessional Services5000$850.0MUnited StatesSAPSAP SuccessFactors Employee CentralHuman Capital Management

Source: Apps Run The World, June 2024

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) ranked by their 2019-2023 product revenues.

Their 2023 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.