Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
Amadeus Technographics
Amadeus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amadeus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20643 Amadeus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amadeus has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2021, SAP SuccessFactors Compensation for Compensation Management in 2011, Changepoint SA for Professional Services Automation in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amadeus is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amadeus revenues, which have grown to $7.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amadeus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amadeus Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Amadeus began migrating core accounting processes into Microsoft Dynamics 365 Business Central. The initiative centers on ERP Financial functionality, with Microsoft Dynamics 365 Business Central used to centralize transactional accounting and reconciliation workflows for the company's professional services finance organization.
Configuration work focused on financial modules including payroll accounting, accrual management, journal entry processing, prepaid account allocations, and major bank reconciliations. The Microsoft Dynamics 365 Business Central deployment included ledger structure design, posting automation, and module-level file validation to ensure completeness of migrated financial records.
The program included a migration from Salesforce to Microsoft Dynamics 365 Business Central with dedicated validation of files for all financial modules, aligning CRM-derived financial records with the ERP ledger. Operational coverage concentrated on regional finance teams in the US, Asia, the UK, and Singapore, supporting centralized transaction processing and regional reconciliation responsibilities.
Governance emphasized file validation, tightened process controls, and staged rollout activities to support adoption, while finance staff assessed opportunities for improvement to drive cost savings and efficiency. Attention to detail and thorough validation were highlighted as central to successfully configuring Microsoft Dynamics 365 Business Central for Amadeus ERP Financial accounting operations.
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2011 | 2011 |
In 2011, Amadeus implemented SAP SuccessFactors Compensation to collaborate in the management of the salary review process globally through the SuccessFactors Compensation Module. The deployment targeted the Compensation Management category, using SAP SuccessFactors Compensation as the core application to formalize annual salary review cycles, merit planning, and bonus allocation workflows. Configuration emphasized role based approval routing, manager worksheets, calibration sessions, and structured compensation planning workflows to support centralized salary review cadence. The implementation spanned global HR and compensation teams across Amadeus business units, aligning compensation planning with corporate review windows.
Functional modules implemented included compensation planning, merit and bonus allocation templates, calibration tools, and manager self service planning interfaces, representing typical Compensation Management capabilities. Governance was centralized with standardized review calendars, defined reviewer and approver roles, and audit controls to support consistent salary review execution across regions. The SAP SuccessFactors Compensation deployment aligned HR, compensation managers, and business leaders around a single compensation planning workflow and formalized salary review approvals.
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Core HR | HCM |
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2011 | 2011 |
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Learning and Development | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Planview | Legacy | Changepoint SA | Professional Services Automation | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Amadeus implemented Changepoint SA for its Delivery Operations department. The deployment targeted Professional Services Automation to centralize project delivery and resource management workflows and to provide a single system for delivery planning and operational control.
The Changepoint SA implementation configured core Professional Services Automation capabilities including project and portfolio management, resource scheduling and capacity planning, time and expense capture, and billing orchestration tailored to delivery operations. Configurations emphasized role based access, project templates, automated time approval workflows, and utilization tracking to standardize execution across delivery teams.
Operational scope concentrated on Delivery Operations teams and the processes that govern project intake, assignment, time reporting, and billing handoffs. Governance changes included formalized delivery process workflows, defined time entry service levels, and a centralized delivery operations governance model to enforce consistent project financial controls and compliance with internal delivery policies.
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics, Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2024 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Servers, Storage and Networking | IaaS |
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2007 | 2008 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Amadeus
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Amadeus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amadeus IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amadeus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amadeus Technographics
Amadeus is a Professional Services organization based in Spain,
with around 20643 employees and annual revenues of $7.17 billion.
Amadeus operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, SAP SuccessFactors Compensation and Changepoint SA,
covering areas like ERP Financial, Compensation Management and Professional Services Automation.
Amadeus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, SAP and Planview.
Amadeus recently adopted applications including
ServiceNow AI Platform in 2025, SAP S/4HANA Cloud in 2023 and Microsoft Azure Cloud Services in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amadeus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amadeus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amadeus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.