Apps Run The World

Apollo Travel Group Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Apollo Travel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Apollo Travel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Apollo Travel Group has purchased the following applications: Eyeota DMP for Data Management Platform in 2021, Amobee Turn for Marketing Automation in 2021, Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Apollo Travel Group is running and its propensity to invest more and deepen its relationship with Eyeota , Amobee , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Apollo Travel Group revenues, which have grown to $40.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Apollo Travel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Apollo Travel Group AB provides travel and tourism services. Apollo is one of the Nordic region’s leading travel agencies, with almost 400 employees and a million travelers annually. The company was founded in 1986 and is based in Stockholm, Sweden.

Scope and Challenges

With an on-premises CRM supporting all parts of its business and multiple manual processes sapping resources, tour operator Apollo’s move to the cloud has not only boosted productivity, enhanced compliance and reduced costs, but provided the business with the opportunity to explore exciting new destinations through data and AI.

Throughout the business, across the contact center and phone systems, through marketing and communications and on to employees on site at destinations around the world, up to 90% of Apollo’s staff rely on the CRM to carry out their day-to-day work. 

Apollo has now automated its passport information collection processes; a crucial requirement for around 70,000 travelers per year, with the ability to automatically pass them to relevant partners, including local authorities, hotels, and airlines, to ensure seamless travel. Previously a manual process, with customers prompted to contact Apollo’s Contact Centres and provide information before departure, chasing missing details was a time-consuming task. However, since moving to the cloud, Apollo can automatically send the traveler an email after a booking has been made with a link to provide their details, which automatically creates a passport record against their booking. 

Outcome and Implications

Key to the migration was finding the simplest route to moving a database close to 300GB to the cloud before implementing new features and capabilities. Following a 1-to-1 upgrade paradigm, data was transferred directly, alongside the upgrading of significant amounts of code without impacting the underlying entities. 

Dynamics 365 also enabled Apollo to take a proactive approach to GDPR compliance; filtering out redundant data during the migration, and building data retention workflows to ensure the correct information is automatically disposed of at the right time. 

This single improvement alone has reduced manual processes carried out by Apollo staff by more than 95%. Equivalent to around 2.5 full-time employees. 

Quotes

“From the business side, we always wanted to go to the cloud. We understood the possibilities that come from being online, such as taking advantage of Power BI and other applications.” - said Johnny Nilsson, Apollo’s Customer Insight Manager.

"We reduced our manual processes by 95% without writing a single line of code and with absolutely zero monetary investment. We simply utilized the standard Dynamics 365 tools." - said Johnny Nilsson, Customer Insight Manager at Apollo Travel Group.

 


Ynglingagatan 2
Stockholm, 113 47 , x
Sweden
46 8 673 84 00
https://www.apollo.se/
Industry Employees Revenue
Leisure and Hospitality 400 $40.0M

Enterprise Software and Cloud Applications being used by Apollo Travel Group


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Azure Machine Learning Machine Learning and Data Science Platform Artificial Intelligence n/a CRM-Konsulterna 2018 2019
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application, Web and Enterprise Search Content Management Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Engagement CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Personalization and Product Recommendations eCommerce Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe AML, Fraud and Compliance TRM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Workplace Legacy Applications Workplace by Facebook Collaboration Collaboration n/a n/a 2015 2015
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application, Web and Enterprise Search Content Management Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Engagement CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Personalization and Product Recommendations eCommerce Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe AML, Fraud and Compliance TRM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Amazon Web Services (AWS) Legacy Applications Amazon SES Transactional Email PaaS n/a n/a 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Azure Machine Learning Machine Learning and Data Science Platform Artificial Intelligence n/a CRM-Konsulterna 2018 2019

IT Decision Makers and Key Stakeholders at Apollo Travel Group


First Name Last Name Title Email Phone
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Manager Customer Insight Subscribe Subscribe
Subscribe Subscribe CEO Subscribe Subscribe
Subscribe Subscribe Senior Vice President, Commercial Director Subscribe Subscribe