Apps Run The World

Assurance Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Assurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Assurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Assurance has purchased the following applications: Salesforce Sales Cloud for Sales Automation,Sales Engagement in 2021, DocuSign eSignature for Digital Signing in 2021, SmartSheet for Collaboration in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Assurance is running and its propensity to invest more and deepen its relationship with Salesforce , DocuSign , SmartSheet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Assurance revenues, which have grown to $200.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Assurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Assurance Agency, Ltd. provides insurance brokerage services. The company offers business insights, business insurance, employee benefits, financial services, private insurance, and surety solutions. It serves construction, healthcare, manufacturing, not for profit, professional services, public entity and education, real estate, senior living services, staffing, technology, and waste and recycling industries. The company was founded in 1961 and is based in Schaumburg, Illinois with an additional office in Arlington, Virginia.

Scope and Challenges

Prior to ServiceNow, both the IT organization and the IT brand were suffering. From the IT support perspective, it was very much a “who‑is‑you‑favorite‑person‑to‑go‑to” support model. This was coupled with a somewhat unresponsive/unreliable IT email address that people would send requests. When the organization was smaller, that was fine. But as the company grew, that method did not scale well.

To address the issues, Assurance VP of IT Maza said that they needed to first create a toolset to establish the foundation of how to better manage, measure, and provide service to employees.

Outcome and Implications

Assurance succeeded in implementing one common platform that will help and benefit employees in multiple departments. With the ServiceNow solution, every employee will get service from the IT sector quick and effective. The ServiceNow IT Service Management helped them in achieving their digital transformation goal. 


1750 East Golf Road
Schaumbur, 60173 , IL
United States
1 888-429-0999
https://www.assuranceagency.com/
Industry Employees Revenue
Retail 2200 $200.0M

Enterprise Software and Cloud Applications being used by Assurance


Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Assurance


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