Discover the latest software purchases and digital transformation initiatives being undertaken by City of Albuquerque and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6064 City of Albuquerque employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Albuquerque has purchased the following applications: Oracle Service Cloud (ex RightNow) for Customer Support in 2021, Oracle PeopleSoft ERP for ERP Financial in 2014, Oracle PeopleSoft HCM for Core HR in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Albuquerque is running and its propensity to invest more and deepen its relationship with Oracle , NEOGOV , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Albuquerque revenues, which have grown to $990.0 million in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Albuquerque intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Albuquerque is a city in the U.S. state of New Mexico and the 32nd-most populous city in the United States, with a census-estimatedCensus-estimated58,545 in 2017. Albuquerque is the principal city of the Albuquerque metropolitan area which has 910,726 residents as of July 2017.
Scope and Challenges
The City of Albuquerque supports more than 900,000 citizens. To improve efficiency and provide its citizens with the best possible service, The City of Albuquerque selected Oracle Service Cloud to support its 311 services. With Oracle Service Cloud, The City of Albuquerque has been able to implement a new conversational interface that allows residents to ask the Alexa voice-activated system to help with a range of requests from finding a lost pet to scheduling a large package pickup, removing graffiti, getting rid of litter or reporting an abandoned car.
Outcome and Implications
This service allows The City of Albuquerque to offer it's residents innovative channels to engage with their city government.
Alexa’s conversational user interface is convenient for the community and it helps to make the most effective and efficient use of 311 resources.
| Industry | Employees | Revenue |
|---|---|---|
| Government | 6064 | $990.0M |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Pathwire | Legacy Applications | Pathwire Mailgun | Transactional Email | PaaS | n/a | n/a | 2017 | 2017 |
| Subscribe | Subscribe | Subscribe | Transactional Email | PaaS | Subscribe | Subscribe | 2016 | 2016 |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy Applications | Amazon CloudFront | Content Delivery Network | IaaS | n/a | n/a | 2013 | 2013 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | Subscribe | 2020 | 2020 |
| Subscribe | Subscribe | Subscribe | Application Hosting and Computing Services | IaaS | Subscribe | Subscribe | 2018 | 2018 |
| Subscribe | Subscribe | Subscribe | Content Delivery Network | IaaS | Subscribe | Subscribe | 2020 | 2020 |
| Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy Applications | Rocket.chat | Chatbots and Conversational AI | Artificial Intelligence | n/a | n/a | 2021 | 2021 |
| First Name | Last Name | Title | Phone | |
|---|---|---|---|---|
| Subscribe | Subscribe | 311 Operations Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Mayor | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of Innovation & Marketing | Subscribe | Subscribe |
| Subscribe | Subscribe | Human Resources Deputy Director | Subscribe | Subscribe |
| Subscribe | Subscribe | Organizational Learning Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of HR | Subscribe | Subscribe |
| Subscribe | Subscribe | HR Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | Director, Department of Technology & Innovation | Subscribe | Subscribe |
| Subscribe | Subscribe | HRIS Coordinator | Subscribe | Subscribe |
| Subscribe | Subscribe | Director of Finance and Administration Services | Subscribe | Subscribe |
| Subscribe | Subscribe | CFO | Subscribe | Subscribe |
| Subscribe | Subscribe | Chief Administrative Officer | Subscribe | Subscribe |