Apps Run The World

City of Albuquerque Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 15:02:14

Discover the latest software purchases and digital transformation initiatives being undertaken by City of Albuquerque and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6064 City of Albuquerque employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of Albuquerque has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2021, Algolia Search for Application, Web and Enterprise Search in 2021, Cloudflare CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of Albuquerque is running and its propensity to invest more and deepen its relationship with Rocket.chat , Algolia , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of Albuquerque revenues, which have grown to $990.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Albuquerque intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Albuquerque is a city in the U.S. state of New Mexico and the 32nd-most populous city in the United States, with a census-estimatedCensus-estimated58,545 in 2017. Albuquerque is the principal city of the Albuquerque metropolitan area which has 910,726 residents as of July 2017.

Scope and Challenges

The City of Albuquerque supports more than 900,000 citizens. To improve efficiency and provide its citizens with the best possible service, The City of Albuquerque selected Oracle Service Cloud to support its 311 services. With Oracle Service Cloud, The City of Albuquerque has been able to implement a new conversational interface that allows residents to ask the Alexa voice-activated system to help with a range of requests from finding a lost pet to scheduling a large package pickup, removing graffiti, getting rid of litter or reporting an abandoned car.

Outcome and Implications

This service allows The City of Albuquerque to offer it's residents innovative channels to engage with their city government.

Alexa’s conversational user interface is convenient for the community and it helps to make the most effective and efficient use of 311 resources. 

 

 


1 Civic Plaza NW
Albuquerque, 87102 , NM
United States
1 505-768-5353
https://www.cabq.gov/
Industry Employees Revenue
Government 6064 $990.0M

Enterprise Software and Cloud Applications being used by City of Albuquerque


Vendor Old Product New Product Category Market Users VAR/SI When Live
Rocket.chat Legacy Applications Rocket.chat Chatbots and Conversational AI Artificial Intelligence n/a n/a 2021 2021
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Management Content Management Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Application, Web and Enterprise Search Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Application Hosting Services IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2017 2017
Vendor Old Product New Product Category Market Users VAR/SI When Live
Postmark Legacy Applications Postmark Transactional Email PaaS n/a n/a 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2017 2017
Vendor Old Product New Product Category Market Users VAR/SI When Live
Rocket.chat Legacy Applications Rocket.chat Chatbots and Conversational AI Artificial Intelligence n/a n/a 2021 2021

IT Decision Makers and Key Stakeholders at City of Albuquerque


First Name Last Name Title Email Phone
Subscribe Subscribe Director, Department of Technology & Innovation Subscribe Subscribe
Subscribe Subscribe Director of Innovation & Marketing Subscribe Subscribe
Subscribe Subscribe HRIS Coordinator Subscribe Subscribe
Subscribe Subscribe 311 Operations Manager Subscribe Subscribe
Subscribe Subscribe Director of HR Subscribe Subscribe
Subscribe Subscribe Director of Finance and Administration Services Subscribe Subscribe
Subscribe Subscribe CFO Subscribe Subscribe
Subscribe Subscribe Chief Administrative Officer Subscribe Subscribe
Subscribe Subscribe Mayor Subscribe Subscribe