City of Rochester, NY
30 Church Street,
Rochester, 14614, NY,
United States
Rochester, 14614, NY,
United States
1 585-428-5990
Government
City of Rochester, NY Technographics
City of Rochester, NY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Rochester, NY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8609 City of Rochester, NY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Rochester, NY has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2017, Magnet GRAYKEY for Case Management in 2023, Microsoft Skype for Business Server for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Rochester, NY is running and its propensity to invest more and deepen its relationship with Workday , Recruitics , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Rochester, NY revenues, which have grown to $952.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Rochester, NY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Rochester, NY Tech Stack and Enterprise Applications
City of Rochester, NY HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, City of Rochester, NY implemented Workday Absence Management. The deployment was executed as part of a consolidated Workday program that ran from October 2017 to August 2018 covering Workday HCM, Payroll, Compensation, Absence, Benefits and integration with Kronos Workforce Timekeeper.
Workday Absence Management was configured to manage absence types, accruals, entitlement tracking, leave balances, and approval workflows, aligning absence policy enforcement with payroll and timekeeping processes. Configuration emphasized absence request and approval routing and automated balance adjustments to reflect municipal leave rules. The implementation leveraged standard Absence and Leave Management capabilities within the Workday suite to centralize leave administration.
Governance shifted when an internal project manager, an independent consultant, assumed program management after the prior city PM resigned and completed a project health assessment to rebaseline scope and timeline. The project manager prepared revised implementation schedules and task plans and developed change management, communications, and training plans to support the Process and Procedure revisions necessary to complement Workday Absence Management. Operational coverage focused on HR, payroll, compensation, benefits administration and workforce timekeeping functions across city departments.
Deliverables included the revised implementation schedule, documented task plans, updated process and procedure documentation, and a training and communications rollout plan. No explicit outcome metrics were provided.
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Benefits Administration | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2016 | 2016 |
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City of Rochester, NY ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Magnet Forensics | Legacy | Magnet GRAYKEY | Case Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Rochester Police Department United States deployed Magnet GRAYKEY to gain access to a suspect’s locked mobile device as part of a homicide investigation. This implementation is classified under the Case Management category and focused on mobile device access and acquisition to support criminal investigations and prosecutorial evidence handling.
Magnet GRAYKEY was used to provide device access and extraction capabilities, enabling secure capture and preservation of key mobile evidence and forensic artifacts. The deployment emphasized mobile forensics workflows, including device unlocking, targeted data extraction, and preservation of evidentiary integrity consistent with investigative chain of custody practices.
Operationally the implementation supported homicide investigators and the department’s digital forensics processes, delivering faster device access and evidence turnaround for prosecutors. The captured mobile evidence from Magnet GRAYKEY contributed directly to closing the homicide investigation, demonstrating integration of device access tooling into investigative and prosecutorial case workflows.
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City of Rochester, NY Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype for Business Server | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Rochester Police Department United States deployed Microsoft Skype for Business Server to support Collaboration and centralized internal communications across the department. The Microsoft Skype for Business Server implementation served the full police department population, covering approximately 850 employees and addressing frontline, dispatch, investigations, and administrative communication needs.
The implementation used Microsoft Skype for Business Server architecture configured for enterprise instant messaging, presence, scheduled and ad hoc conferencing, and desktop application-based meeting controls. Server-side configuration emphasized centralized management of user accounts, presence policies, conferencing policies, and client configuration to ensure consistent behavior across desktops and mobile endpoints running Skype for Business clients.
Operational rollout focused on department-wide provisioning and standardization of communications workflows to support incident coordination and interdepartmental collaboration. Governance changes included central administration of user accounts, role-aligned access to conferencing and presence features, and formalized change control for communications policies and client updates.
Rochester Police Department United States Microsoft Skype for Business Server Collaboration supported business functions including internal communications, incident coordination, and administrative collaboration while consolidating enterprise messaging and conferencing into a single platform. The Microsoft Skype for Business Server deployment reinforced standardized communications processes within the police department without asserting specific third party integrations or measurable outcomes.
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City of Rochester, NY Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2024 | 2025 |
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Web Content Management | Content Management |
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2014 | 2014 |
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City of Rochester, NY eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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City of Rochester, NY CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2018 | 2018 |
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City of Rochester, NY EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2019 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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City of Rochester, NY PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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City of Rochester, NY IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Single Sign-On (SSO) | IaaS |
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2020 | 2020 |
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City of Rochester, NY CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Rochester, NY
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Rochester, NY Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Rochester, NY IT executives and key decision makers. This section highlights City of Rochester, NY's latest recorded technology evaluations, including Infor Public Sector for Government ERP on 2025-09-02, Mark43 RMS for Document Management on 2025-04-07, and Adabas for Database Management on 2024-11-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Rochester, NY digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-09-02 | City of Rochester, NY | Evaluated | Infor | Infor Public Sector | Government ERP | ERP Services and Operations |
| 2025-04-07 | City of Rochester, NY | Evaluated | Mark43 | Mark43 RMS | Document Management | Content Management |
| 2024-11-08 | City of Rochester, NY | Evaluated | Software AG | Adabas | Database Management | IaaS |
FAQ - APPS RUN THE WORLD City of Rochester, NY Technographics
City of Rochester, NY is a Government organization based in United States,
with around 8609 employees and annual revenues of $952.0 million.
City of Rochester, NY operates a diverse technology stack with applications such as
Workday Absence Management, Magnet GRAYKEY and Microsoft Skype for Business Server,
covering areas like Absence and Leave Management, Case Management and Collaboration.
City of Rochester, NY has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Magnet Forensics and Microsoft.
City of Rochester, NY recently adopted applications including
Acquia Digital Experience Optimization in 2024, Magnet GRAYKEY in 2023 and Recruitics iON Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Rochester, NY’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Rochester, NY’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Rochester, NY technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.