Apps Run The World

Constance Hotels and Resorts Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 15:17:02

Discover the latest software purchases and digital transformation initiatives being undertaken by Constance Hotels and Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3023 Constance Hotels and Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Constance Hotels and Resorts has purchased the following applications: HCL SmartCloud Notes (ex IBM Smartcloud Notes) for Collaboration in 2020, Sophos Email for Secure Email Gateways (SEGs) in 2020, Proofpoint Email Security and Protection for Secure Email Gateways (SEGs) in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Constance Hotels and Resorts is running and its propensity to invest more and deepen its relationship with HCL Technologies , Sophos , Proofpoint or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Constance Hotels and Resorts revenues, which have grown to $104.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Constance Hotels and Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Established in 1975, Constance Hotels and Resorts is a group of luxury five-star hotels and resorts in the Indian Ocean. Headquartered in Mauritius, the group also operates in the Seychelles, Maldives, and Madagascar, with sales offices in the UK, Germany, France, Italy, and sales representatives across numerous countries.

Scope and Challenges

“Success in the luxury hospitality space is all about the ‘wow’ factor,” explained Roshan Koonja, Group Chief Information Officer at Constance Hotels and Resorts. “To build valuable, lifelong relationships with our customers, we need to deliver the highest-quality experiences every time they stay with us.”

“Our employees are our face to the customer, and to keep our brand promise consistently across all our locations, it’s essential that we give our people the right training, mentorship, and resources. When we only operated a small number of hotels, it was relatively straightforward to train our new employees but as our business grew, we realized this approach was quickly becoming unsustainable."

Outcome and Implications

In 2016 to solve its collaboration challenges, Constance Hotels and Resorts selected IBM Connections Cloud. 

“Initially, we were considering Microsoft Office 365 software and were moving forward with a proof-of-concept exercise. However, when IBM demonstrated the IBM Connections solution, we realized we could enable employees at our headquarters and sales offices to work in the cloud, and eventually deploy on-premises environments to support people with restricted access to the internet. Practically all of our customer-facing employees own a smartphone, and the IBM platform transforms their mobile devices into our own social business network.

“We were very impressed with the speed and stability of the IBM team’s proof-of-concept deployment for IBM Connections and decided that the solution was the right choice to drive our future-looking people strategy. We have been an IBM Notes customer since 2000, and by adopting IBM Connections we are maintaining our trust in IBM technology,” said Roshan Koonja, Group Chief Information Officer, Constance Hotels and Resorts.


Coastal Road
Belle Mare, 41602 , x
Mauritius
230 402 2777
https://www.constancehotels.com/
Industry Employees Revenue
Leisure and Hospitality 3023 $104.0M

Enterprise Software and Cloud Applications being used by Constance Hotels and Resorts


Vendor Old Product New Product Category Market Users VAR/SI When Live
Rocket Science Group Legacy Applications Mailchimp Mandrill Transactional Email PaaS n/a n/a 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2018 2018
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Constance Hotels and Resorts


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