Apps Run The World

Denny's Digital Transformation Initiatives

Apps Run The World

About the Customer

Denny's is a table service diner-style restaurant chain. It operates over 1,600 restaurants in the United States, Canada, United Kingdom, Mexico, Dominican Republic, El Salvador, Curaçao, Costa Rica, Guatemala, Honduras, Japan, New Zealand, Qatar, Philippines, and United Arab Emirates. It employs more than 8500 people.

Scope and Challenges

 Denny’s had been on the same ERP system for 20 years, and while it worked fine it was not the best choice to support future growth. The company’s leadership team wanted a cloud-based system, to reduce IT spend, and stay open to the possibility of having HR and finance on the same platform.

Denny’s felt having a unified platform for its business units was important. When it went down the path of exploring those options with some vendors, it found that what was often presented as a unified front was more often an assembly of acquisitions. They decided to go with Workday; Workday Financial Management and Workday HCM both adopted in 2017.

Outcome and Implications

Integrating a cloud-based manufacturing solution with Workday helps the company to get additional insight into their manufacturing supply and production chains. They’re able to get into a lot of detail around manufacturing when they can pull HCM and financial data to understand if it’s the first or second shift that made a particular batch of wheels. All of this information allows them making good financial decisions.


“When you ask other vendors if they’re on one platform, they’ll tell you, ‘sort of,’ and we all know what that means,” Jay Gilmore, chief accounting officer, and corporate controller at Denny’s

203 East Main Street
Spartanburg, 29319 , SC
1 864-597-8000
Industry Employees Revenue
Leisure and Hospitality Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by Denny's

Vendor Old Product New Product Function Market Users VAR/SI When Live
Workday Legacy Applications Workday Financial Management Financial Management ERP Financial Management n/a n/a 2017 2017
Subscribe Subscribe Subscribe Human Capital Management HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2015 2018

IT Decision Makers and Key Stakeholders at Denny's

First Name Last Name Title Email Phone
Subscribe Subscribe Sr. Director, Human Resources Subscribe Subscribe
Subscribe Subscribe Vice President of Training Subscribe Subscribe
Subscribe Subscribe Vice President, Chief Accounting Officer and Corporate Controller Subscribe Subscribe
Subscribe Subscribe SVP & Chief People Officer Subscribe Subscribe
Subscribe Subscribe SVP, Chief Marketing Officer Subscribe Subscribe
Subscribe Subscribe Sr. Director of Compensation & Benefits Subscribe Subscribe