Denny's Digital Transformation Initiatives

About the Customer

Denny's is a table service diner-style restaurant chain. It operates over 1,600 restaurants in the United States, Canada, United Kingdom, Mexico, Dominican Republic, El Salvador, Curaçao, Costa Rica, Guatemala, Honduras, Japan, New Zealand, Qatar, Philippines, and United Arab Emirates. It employs more than 8500 people.

Scope and Challenges

 Denny’s had been on the same ERP system for 20 years, and while it worked fine it was not the best choice to support future growth. The company’s leadership team wanted a cloud-based system, to reduce IT spend, and stay open to the possibility of having HR and finance on the same platform.

Denny’s felt having a unified platform for its business units was important. When it went down the path of exploring those options with some vendors, it found that what was often presented as a unified front was more often an assembly of acquisitions. They decided to go with Workday; Workday Financial Management and Workday HCM both adopted in 2017.

Outcome and Implications

Integrating a cloud-based manufacturing solution with Workday helps the company to get additional insight into their manufacturing supply and production chains. They’re able to get into a lot of detail around manufacturing when they can pull HCM and financial data to understand if it’s the first or second shift that made a particular batch of wheels. All of this information allows them making good financial decisions.


“When you ask other vendors if they’re on one platform, they’ll tell you, ‘sort of,’ and we all know what that means,” Jay Gilmore, chief accounting officer, and corporate controller at Denny’s

203 East Main Street
Spartanburg, 29319 , SC
United States
1 864-597-8000
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Enterprise Software & Cloud Applications Purchased by Denny's

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IT Decision Makers and Key Stakeholders at Denny's

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