Extenda Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Extenda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Extenda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Extenda has purchased the following applications: Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021, Amazon EC2 for Application Hosting and Computing Services in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Extenda is running and its propensity to invest more and deepen its relationship with Google , Amazon Web Services (AWS) , Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Extenda revenues, which have grown to $27.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extenda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Extenda was founded in 1982, the company delivers solutions and services that enable clients to lead the retail where technology is needed. Their software and services are supporting international retailers in more than 35 countries.

Scope and Challenges

Before deciding to make a change in their ITSM software, they had a lot of issues with manual work, inefficient system, and lack of reporting.

These reasons where why employees spent a lot of the time on things that didn't create any value for them.

Outcome and Implications

Jira Service Desk was deployed in Extenda in 2016 and went live in 2017 as a part of their ITSM journey. The software is modern, and it fitted right in the company's requirements for the change they were in front of. 

Jira Service Desk is fast, that's why they didn't need to enter data manually anymore and it's flexible which make it very scalable in large organizations. Besides these, it's fast which saved the company's employees valuable time.