Apps Run The World

Extenda Digital Transformation Initiatives

Apps Run The World

About the Customer

Extenda was founded in 1982, the company delivers solutions and services that enable clients to lead the retail where technology is needed. Their software and services are supporting international retailers in more than 35 countries.

Scope and Challenges

Before deciding to make a change in their ITSM software, they had a lot of issues with manual work, inefficient system, and lack of reporting.

These reasons where why employees spent a lot of the time on things that didn't create any value for them.

Outcome and Implications

Jira Service Desk was deployed in Extenda in 2016 and went live in 2017 as a part of their ITSM journey. The software is modern, and it fitted right in the company's requirements for the change they were in front of. 

Jira Service Desk is fast, that's why they didn't need to enter data manually anymore and it's flexible which make it very scalable in large organizations. Besides these, it's fast which saved the company's employees valuable time.  


Adolf Fredriks Kyrkogata 2
Stockholm, SE-111 37 , x
Sweden
46 8 505 370 00
https://www.extenda.com/
Industry Employees Revenue
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Enterprise Software & Cloud Applications Purchased by Extenda


Vendor Old Product New Product Function Market Users VAR/SI When Live
Atlassian Legacy Applications Jira Service Desk IT Service Management ITSM n/a n/a 2016 2017

IT Decision Makers and Key Stakeholders at Extenda


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