 |
About the Customer
Extenda was founded in 1982, the company delivers solutions and services that enable clients to lead the retail where technology is needed. Their software and services are supporting international retailers in more than 35 countries.
Scope and Challenges
Before deciding to make a change in their ITSM software, they had a lot of issues with manual work, inefficient system, and lack of reporting.
These reasons where why employees spent a lot of the time on things that didn't create any value for them.
Outcome and Implications
Jira Service Desk was deployed in Extenda in 2016 and went live in 2017 as a part of their ITSM journey. The software is modern, and it fitted right in the company's requirements for the change they were in front of.
Jira Service Desk is fast, that's why they didn't need to enter data manually anymore and it's flexible which make it very scalable in large organizations. Besides these, it's fast which saved the company's employees valuable time.
| Vendor | Old Product | New Product | Function | Market | Users | VAR/SI | When | Live |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy Applications | Jira Service Desk | IT Service Management | ITSM | n/a | n/a | 2016 | 2017 |
| First Name | Last Name | Title | Phone | |
|---|---|---|---|---|
| Subscribe | Subscribe | Service Level Manager | Subscribe | Subscribe |
| Subscribe | Subscribe | CIO | Subscribe | Subscribe |