
DAubendorf, 8600,
Switzerland
Helsana Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Helsana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3245 Helsana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Helsana has purchased the following applications: Hetzner for Application Hosting and Computing Services in 2017, Adobe ColdFusion for Apps Development in 2020, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Helsana is running and its propensity to invest more and deepen its relationship with Hetzner , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Helsana revenues, which have grown to $668.0 million in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Helsana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Helsana AG, headquartered in Dübendorf, is a major Swiss health insurance company. The company claims to have nearly 1.9 million customers insured and a revenue of 6.4 billion Swiss Francs, which would make it the largest health and accident insurer in Switzerland.
Scope and Challenges
The company’s digital strategy integrated innovative services that enabled its more than 1.9 million customers to submit claims and doctors’ invoices using their mobile devices. However, their employees and agents were still submitting IT service requests by email or telephone.
Additionally, their service desk agents were capturing, assigning, and processing requests using cumbersome forms and manual approval processes. Helsana needed an automated and seamless approach to simplify service request submissions and free up time for service desk agents, so they could better focus on more important tasks.
Outcome and Implications
In 2017, within six months of implementation, 60% of all requests were being submitted through the app, reducing service desk calls by 20% and allowing the staff to accommodate an expanding workload.
The number of manual forms has been cut in half, making it faster and easier to submit requests and obtain status updates and the automated approval workflow for supervisors and managers slashed approval time by more than 70%.
Quotes
“BMC Digital Workplace extends the power of digitization and automation to our service desk. That means higher-quality service for our employees and agents and enhanced productivity for the service desk.” - said Viradeth Manixab, IT systems management, Helsana.
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Hetzner | Legacy | Hetzner | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
Identity and Access Management (IAM) | IaaS |
|
2017 | 2017 |
PaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Adobe Systems | Legacy | Adobe ColdFusion | Apps Development | PaaS | n/a | 2020 | 2020 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
Customer Experience | CRM |
|
2014 | 2014 |
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2018 | 2018 |
Content Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
IT Manager | Manager | IT | ||||
Head Products & Portfolio | Director | Investment |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |