Apps Run The World

Helsana Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Helsana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3245 Helsana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Helsana has purchased the following applications: Oracle WebCenter Sites for Web Content Management in 2015, BMC Remedy ITSM Suite for IT Service Management in 2017, Microsoft Dynamics 365 Sales for Sales Automation,Sales Engagement in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Helsana is running and its propensity to invest more and deepen its relationship with Oracle , BMC Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Helsana revenues, which have grown to $668.0 million in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Helsana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Helsana AG, headquartered in Dübendorf, is a major Swiss health insurance company. The company claims to have nearly 1.9 million customers insured and a revenue of 6.4 billion Swiss Francs, which would make it the largest health and accident insurer in Switzerland.

Scope and Challenges

The company’s digital strategy integrated innovative services that enabled its more than 1.9 million customers to submit claims and doctors’ invoices using their mobile devices. However, their employees and agents were still submitting IT service requests by email or telephone.

Additionally, their service desk agents were capturing, assigning, and processing requests using cumbersome forms and manual approval processes. Helsana needed an automated and seamless approach to simplify service request submissions and free up time for service desk agents, so they could better focus on more important tasks.

Outcome and Implications

In 2017, within six months of implementation, 60% of all requests were being submitted through the app, reducing service desk calls by 20% and allowing the staff to accommodate an expanding workload.

The number of manual forms has been cut in half, making it faster and easier to submit requests and obtain status updates and the automated approval workflow for supervisors and managers slashed approval time by more than 70%.

Quotes

“BMC Digital Workplace extends the power of digitization and automation to our service desk. That means higher-quality service for our employees and agents and enhanced productivity for the service desk.” - said Viradeth Manixab, IT systems management, Helsana.


Helsana
ZAurichstrasse 130
DAubendorf, 8600 , x
Switzerland
41 844 808 182
https://www.helsana.ch/
Industry Employees Revenue
Insurance 3245 $668.0M

Enterprise Software and Cloud Applications being used by Helsana


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Digital Signing Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Access and Identity Management (AIG) IaaS Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Digital Signing Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe ColdFusion Apps Development PaaS n/a n/a 2020 2020
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Helsana


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