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London School of Economics Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 17:35:17

Discover the latest software purchases and digital transformation initiatives being undertaken by London School of Economics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4240 London School of Economics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that London School of Economics has purchased the following applications: TechnologyOne ERP for ERP Financial in 2019, EQS Integrity Line (formerly Got Ethics) for Whistleblowing Management in 2018, Cherwell ITSM for IT Service Management in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems London School of Economics is running and its propensity to invest more and deepen its relationship with TechnologyOne Limited , EQS Group , Cherwell Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing London School of Economics revenues, which have grown to $594.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for London School of Economics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

The London School of Economics and Political Science is one of the foremost social science universities in the world. Its research and teaching span the full breadth of the social sciences, from economics, politics, and law to sociology, anthropology, accounting, and finance.

Scope and Challenges 

To address the increasing limitations of its old toolset, the service management team launched a competitive tender to find a replacement. Cherwell’s IT Service Management solution first came to the team’s attention at a conference.

Once the implementation was complete, the LSE service management team immediately began to see numerous benefits across their operations, particularly thanks to the solution’s capabilities in automation.

Nicos Kyriacou, IMT Service Management Officer at LSE explained: “A lot of previously time-consuming manual tasks are now taken care of by Cherwell automatically. For example, the service desk used to have a spreadsheet for service staff to look through and assign calls to the right support team, as we have multiple teams covering different areas.

“Cherwell now does this through automation, in an instant, saving a lot of time and avoiding sifting through a spreadsheet. Cutting out all these mundane tasks means our team is free to get on with more complex and valuable work.”

“In addition, automation has been very beneficial for the change management process, as the Cherwell solution can automatically determine the risk of proposed changes and how the authorization process needs to happen.”

Outcome and Implications

The flexibility of the Cherwell IT Service Management solution also delivered major benefits for the LSE team, particularly in comparison to the static and inflexible nature of their previous solution.

Following the successful implementation, the LSE team is now planning to expand their capabilities with Cherwell Mobile, a mobile platform that enables users to connect directly with the Cherwell Service Management solution from any location via a mobile app or browser.

Nicos explained: “We have a lot of people moving around the campus and working from different locations. Currently, if they meet someone with a request, it has to wait until they get back to their desk to be properly logged. With Cherwell Mobile, we’ll be able to register it on the spot and perform other actions like scanning product codes and taking screenshots – a major boost to productivity.”

He concluded: “Looking further ahead, we’re very excited about some of the new developments in the Cherwell roadmap. We’ve become very active in the Cherwell community and there are some very innovative plans ahead such as the use of AI to solve problems based on previous calls.”

Quotes

“Because the Cherwell tool is so adaptable, we were able to quickly start taking staff requests and implementing them into the live environment. The team was very enthusiastic about this opportunity, as we’d never been able to provide anything like it before. The ability to see their suggestions for new functionality actually added into the system created some real engagement from the staff and encouraged them to think about how processes could be improved further.” -said Nicos Kyriacou, IMT Service Management Officer at LSE


Houghton Street
London, WC2A 2AE , x
United Kingdom
44 20 7405 7686
https://www.lse.ac.uk/
Industry Employees Revenue
Education 4240 $594.0M

Enterprise Software and Cloud Applications being used by London School of Economics


Vendor Old Product New Product Category Market Users VAR/SI When Live
Oracle Legacy Applications Oracle OBIEE Analytics and BI Analytics and BI n/a n/a 2015 2015
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Whistleblowing Management TRM Subscribe Subscribe 2018 2018
Vendor Old Product New Product Category Market Users VAR/SI When Live
Oracle Legacy Applications Oracle OBIEE Analytics and BI Analytics and BI n/a n/a 2015 2015
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Whistleblowing Management TRM Subscribe Subscribe 2018 2018
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at London School of Economics


First Name Last Name Title Email Phone
Subscribe Subscribe HR Partner Subscribe Subscribe
Subscribe Subscribe Financial Controller Subscribe Subscribe
Subscribe Subscribe Head of Payroll Subscribe Subscribe
Subscribe Subscribe Director of Information Management & Technology Subscribe Subscribe
Subscribe Subscribe Finance Director Subscribe Subscribe
Subscribe Subscribe Service Management Officer Subscribe Subscribe
Subscribe Subscribe HR Partner Subscribe Subscribe
Subscribe Subscribe Deputy Head of Procurement Subscribe Subscribe
Subscribe Subscribe Assistant Financial Controller Subscribe Subscribe
Subscribe Subscribe Finance Officer, Financial Accounting & Compliance Subscribe Subscribe
Subscribe Subscribe Associate Programme Director,Finance Subscribe Subscribe