Mack Trucks
7900 National Service Road,
Greensboro, 27409, NC,
United States
Greensboro, 27409, NC,
United States
1 336-291-9001
Manufacturing
Mack Trucks Technographics
Mack Trucks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mack Trucks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Mack Trucks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mack Trucks has purchased the following applications: SAS Asset Performance Analytics for Asset Performance Management in 2017, Microsoft 365 for Collaboration in 2021, Sitecore CMS for Web Content Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mack Trucks is running and its propensity to invest more and deepen its relationship with SAS Institute , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mack Trucks revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mack Trucks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mack Trucks Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Asset Performance Analytics | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Mack Trucks implemented SAS Asset Performance Analytics as part of an Asset Performance Management initiative to operationalize predictive maintenance and remote diagnostics for its connected fleets. The deployment used SAS Asset Performance Analytics together with SAS Advanced Analytics and SAS AI solutions to process streaming IoT telemetry and fault code data for GuardDog Connect, Mack Trucks’ telematics service.
The implementation centralized functional capabilities typical of Asset Performance Management, including real time IoT ingestion, fault detection and severity ranking, anomaly detection and machine learning driven predictive models, and automated diagnostic recommendations. SAS Asset Performance Analytics produced recommended action plans and supported remote software updates when issues were software related, enabling faster diagnosis and prescriptive guidance to field agents and technicians.
Operational integrations included direct ingestion of vehicle sensor and telematics streams, routing of diagnostic results to Mack’s 24/7 Uptime Center agents, and handoff of repair instructions and parts requirements to dealer service locations. The scope reported in the program covers more than 70,000 Mack connected vehicles, and the relationship between Mack Trucks, SAS Asset Performance Analytics, and Asset Performance Management supported connected vehicle services, dealer operations and engineering feedback loops.
Governance and workflow changes centered on severity based routing of incidents, agent-driven remediation plans, and analytics-driven adjustments to maintenance planning and product design. Across the Volvo Trucks and Mack Trucks program supported by SAS, monitored faults experienced a 70% reduction in diagnostic time and a 25% reduction in repair time, and Mack Trucks cites improved uptime and a very high Net Promoter Score for its connected services.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Mack Trucks deployed Microsoft 365 to establish a standardized Collaboration platform for its 2,200-employee organization. The deployment positions Microsoft 365 as the primary cloud collaboration layer supporting internal communication, document authoring, and team collaboration across the company.
Microsoft 365 implementation centered on core Collaboration capabilities, including cloud-hosted email and calendaring, real-time chat and meetings, and intranet and document management functionality. The configuration emphasizes Microsoft 365 native services for content authoring and sharing, file synchronization, and collaborative editing to streamline knowledge work and technical documentation workflows.
Public site source inspection shows Microsoft 365 artifacts are surfaced on the Mack Trucks website, indicating use of Microsoft 365 services for web-hosted assets or embedded collaboration components. Operational coverage is organization-wide, supporting cross-functional collaboration between product teams, engineering and corporate staff, and aligning the Microsoft 365 Collaboration platform with day-to-day business communication and document lifecycle needs.
Governance in the implementation focused on tenant-level administration, content governance and information architecture, user provisioning and access controls, and staged user onboarding workflows to enforce policy and reduce content sprawl. The narrative reflects a standard Microsoft 365 Collaboration deployment pattern, with centralized administration and policy-based controls to manage collaboration, compliance and user access.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, Mack Trucks implemented Sitecore CMS on its corporate website. Sitecore CMS serves as the company's Web Content Management platform for public-facing content and marketing communications, centralizing web content publishing and template management.
The implementation leverages Sitecore CMS content authoring and templating capabilities to manage product pages, news, and media assets, with configured publishing workflows and role based editorial controls. The deployment emphasizes modular page templates and a media library to streamline content reuse and accelerate page composition.
Operational ownership sits with marketing and digital teams, who use Sitecore CMS to coordinate site updates and marketing campaigns across the United States. Content governance includes staged authoring, approval workflows, and scheduled publishing to maintain editorial control and compliance for corporate web properties.
Architecturally the Sitecore CMS deployment acts as a central content management and delivery layer for the public website, supporting content lifecycle management and personalization capabilities typical of Web Content Management platforms. The implementation aligns Mack Trucks Sitecore CMS usage with standard web content workflows, enabling consistent template driven publishing and editorial governance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Container Service | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mack Trucks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mack Trucks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mack Trucks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mack Trucks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mack Trucks Technographics
Mack Trucks is a Manufacturing organization based in United States,
with around 2200 employees and annual revenues of $300.0 million.
Mack Trucks operates a diverse technology stack with applications such as
SAS Asset Performance Analytics, Microsoft 365 and Sitecore CMS,
covering areas like Asset Performance Management, Collaboration and Web Content Management.
Mack Trucks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAS Institute, Microsoft and Sitecore.
Mack Trucks recently adopted applications including
Google Kubernetes (K8s) in 2023, Microsoft 365 in 2021 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mack Trucks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mack Trucks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mack Trucks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.