O2 UK
500 Brook Drive,
Reading, RG2 6UU,
United Kingdom
Reading, RG2 6UU,
United Kingdom
44 34 4809-0202
Communications
O2 UK Technographics
O2 UK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by O2 UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68000 O2 UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that O2 UK has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, Compono idibu for Candidate Relationship Management in 2019, NetCracker Technology Digital Business Enablement for OSS/BSS in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems O2 UK is running and its propensity to invest more and deepen its relationship with SAP , Telefonica , Compono or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing O2 UK revenues, which have grown to $7.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for O2 UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
O2 UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle E-Business Suite | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, O2 UK implemented SAP ERP ECC 6.0 as the core ERP Financial platform, replacing Oracle E-Business Suite to centralize finance and billing controls for the Telefónica UK Smart Metering Programme. The implementation was positioned to support finance, billing orchestration and reporting that interface with communications infrastructure and operational BI services running from O2 UK datacentres.
The SAP ERP ECC 6.0 deployment focused on ERP Financial capabilities, including financial management and transaction processing modules typical of the category, configured to align with core billing and operations workflows. A target test environment strategy was proposed that envisaged deployment of more than 400 instances of application and database servers to satisfy release and testing demands, with an interim approach to rationalize and reuse existing on premise capacity and a long term plan to host new environments in cloud.
Integrations were explicit and multi-application, the program transitioned Remedy, Core billing, Operations intelligence, SAP ERP ECC, and Microsoft Dynamics CRM components into the new environment footprint, and Troux was used for enterprise application landscape planning. AWS was selected as the cloud provider because it met UK government security and legal requirements, and an operational service model with AWS was defined to optimize cost given predefined usage patterns and environment life expectancy.
Governance and rollout were driven by a formal environment strategy and architectural governance model, with a named Technical Assurance Authority responsible for design review and approval. The implementation included discovery and design workshops to prepare the target architecture landscape, management reporting on plan and deliverables, and stewardship over environment principles, operational patterns and deployment approaches.
The initiative was explicitly motivated by the route to live creating significant burden on capacity and management complexity and by additional test environment requirements that exacerbated that condition. The documented strategy rationalized on premise resources for the short term and established AWS based enduring environments for the long term, while preserving governance, assurance and operational support models for the ERP Financial and adjacent systems.
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2016 | 2016 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Compono | Legacy | Compono idibu | Candidate Relationship Management | HCM | n/a | 2019 | 2019 |
In 2019, O2 UK deployed Compono idibu as a Candidate Relationship Management application within its UK recruitment and attraction team. The deployment targeted multi-posting workflows to distribute hundreds of vacancies and to integrate vacancy feeds with O2 UK’s ATS and CRM systems.
The implementation was delivered as a straightforward SaaS integration connecting Compono idibu to existing applicant tracking and CRM infrastructure, enabling centralized vacancy posting and automated distribution workflows. Functional capabilities implemented included multi-post vacancy orchestration, vacancy distribution automation, and candidate source consolidation to streamline attraction operations.
Operational scope was focused on the UK attraction team, where Compono idibu reduced the team from five people to one within the first 12 months and significantly cut posting time, producing measurable time and cost savings for talent attraction. Governance and process changes centralized posting responsibility on the Compono idibu platform and simplified ongoing workflow execution for recruitment operations.
|
|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
|
|
Employee Experience | HCM |
|
2005 | 2005 |
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Learning and Development | HCM |
|
2016 | 2016 |
|
|
|
|
|
Learning and Development | HCM |
|
2014 | 2014 |
|
|
|
|
|
Learning and Development | HCM |
|
2014 | 2014 |
|
|
|
|
|
Payroll | HCM |
|
2016 | 2016 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
|
|
|
|
Talent Management | HCM |
|
2005 | 2005 |
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Management | HCM |
|
2016 | 2016 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 O2 UK extended use of NetCracker Technology Digital Business Enablement in an OSS/BSS hosted managed services arrangement to support two large scale initiatives. The agreement covers Telefónica UK operating as O2, the second largest mobile provider in the United Kingdom with over 25 million customers on its 2G, 3G and 4G networks, and targets nationwide operational coverage including a smart metering program and a partner revenue share ecosystem.
The implementation centers on Netcracker’s Revenue Management solution within NetCracker Technology Digital Business Enablement, delivering rating, billing and mediation capabilities. These functional modules were provisioned via a hosted managed services model, concentrating revenue management, real time rating and mediation logic in a centrally operated service, and configuring billing workflows to accept partner charges alongside consumer mobile billing.
Operational integration focused on ingesting device usage and event streams from a nationwide smart metering rollout spanning 53 million devices, and on connecting partner commerce flows into customer monthly billing. The deployment required mediation interfaces to normalize device and partner charge records, billing orchestration to sequence rating and invoicing, and account-level reconciliation to support partner revenue sharing, all aligned with the OSS/BSS application domain.
Governance and service delivery were structured around the hosted managed services contract, extending Netcracker’s operational responsibility for revenue management functions. The implementation explicitly enabled rating, billing and mediation for the nationwide M2M initiative and a large scale partner revenue sharing ecosystem, allowing third party purchases to be charged directly to customer monthly phone bills.
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2019 | 2019 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2013 | 2013 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
|
|
|
|
Analytics and BI, Process Mining | Analytics and BI |
|
2013 | 2013 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2016 | 2016 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2010 | 2010 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2010 | 2010 |
|
|
|
|
|
Customer Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2015 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2022 | 2022 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Network Virtualisation | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Single Sign-On (SSO) | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at O2 UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by O2 UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD O2 UK Technographics
O2 UK is a Communications organization based in United Kingdom,
with around 68000 employees and annual revenues of $7.71 billion.
O2 UK operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Compono idibu and NetCracker Technology Digital Business Enablement,
covering areas like ERP Financial, Candidate Relationship Management and OSS/BSS.
O2 UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Compono and NEC Corporation.
O2 UK recently adopted applications including
Connex One Reporting and Analytics in 2022, SAP Ariba in 2022 and Liferay Digital Experience Platform (DXP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of O2 UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates O2 UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete O2 UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.