About the Customer
O2 is the commercial brand of Telefónica UK Limited, with over 23 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile.
Scope and Challenges
O2, the UK subsidiary of Telefónica, is leveraging the power of BMC's Remedy solution to deliver exceptional digital experiences to its 25 million customers and around 7,500 employees.
Outcome and Implications
BMC's Remedy will enable O2 an end-to-end view of the service lifecycle to stringently record and manage 100,000 change requests a year without adversely impacting the customers' service experience. The solution will be used to maintain asset registration and management of all services for the project. Also will provide IT with the tools, scalability, and agility they need to keep up with customer's expectations as the demand for digital mobile services skyrockets.
"O2 is an expert in delivering amazing digital experiences on the go whether it's watching football matches, shopping online or downloading songs and videos,"
- said Robin Purohit, group president of BMC's Enterprise Solution Organization.
"Our customers have an emotional connection with us through technology, and they expect their services to be available 24 hours a day, 365 days a year,"
- said Paul Pattinson, head of Service Management for O2.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|BMC Software||Legacy Applications||BMC Remedy ITSM Suite||IT Service Management||ITSM||n/a||n/a||2015||2016|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Head of Digital Transformation||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Service Management||Subscribe||Subscribe|