O2 (Telefónica UK) Digital Transformation Initiatives

About the Customer

O2 is the commercial brand of Telefónica UK Limited, with over 23 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile.

Scope and Challenges

O2, the UK subsidiary of Telefónica, is leveraging the power of BMC's Remedy solution to deliver exceptional digital experiences to its 25 million customers and around 7,500 employees.

Outcome and Implications

BMC's Remedy will enable O2 an end-to-end view of the service lifecycle to stringently record and manage 100,000 change requests a year without adversely impacting the customers' service experience. The solution will be used to maintain asset registration and management of all services for the project. Also will provide IT with the tools, scalability, and agility they need to keep up with customer's expectations as the demand for digital mobile services skyrockets.

Quotes

"O2 is an expert in delivering amazing digital experiences on the go whether it's watching football matches, shopping online or downloading songs and videos," 
- said Robin Purohit, group president of BMC's Enterprise Solution Organization. 

"Our customers have an emotional connection with us through technology, and they expect their services to be available 24 hours a day, 365 days a year," 
- said Paul Pattinson, head of Service Management for O2. 


260 Bath Rd
Slough, SL1 4DX , x
UK
44 113 272 2000
https://www.o2.co.uk/
Industry Employees Revenue
Banking and Financial Services Subscribe Subscribe

Enterprise Software and Cloud Applications Purchased by O2 (Telefónica UK)


Vendor Old Product New Product Function Market Users VAR/SI When Live
BMC Software Legacy Applications BMC Remedy ITSM Suite IT Service Management ITSM n/a n/a 2015 2016

IT Decision Makers and Key Stakeholders at O2 (Telefónica UK)


First Name Last Name Title Email Phone
Subscribe Subscribe Head of Digital Transformation Subscribe Subscribe
Subscribe Subscribe Head of Service Management Subscribe Subscribe