Apps Run The World

O2 (Telefónica UK) Software Purchases and Digital Transformation Initiatives

Last updated on 2021-02-18 10:39:20
Apps Run The World

Discover the latest software purchases and digital transformation initiatives being undertaken by O2 (Telefónica UK) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21580 O2 (Telefónica UK) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that O2 (Telefónica UK) has purchased the following applications: NetCracker Technology Digital Business Enablement for in 2019, Gomo Learning for Learning and Development in 2017, BMC Remedy ITSM Suite for IT Service Management in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems O2 (Telefónica UK) is running and its propensity to invest more and deepen its relationship with NetCracker Technology, Gomo, BMC Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing O2 (Telefónica UK) revenues, which have grown to $7.71 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for O2 (Telefónica UK) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

O2 is the commercial brand of Telefónica UK Limited, with over 23 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile.

Scope and Challenges

O2, the UK subsidiary of Telefónica, is leveraging the power of BMC's Remedy solution to deliver exceptional digital experiences to its 25 million customers and around 7,500 employees.

Outcome and Implications

BMC's Remedy will enable O2 an end-to-end view of the service lifecycle to stringently record and manage 100,000 change requests a year without adversely impacting the customers' service experience. The solution will be used to maintain asset registration and management of all services for the project. Also will provide IT with the tools, scalability, and agility they need to keep up with customer's expectations as the demand for digital mobile services skyrockets.


"O2 is an expert in delivering amazing digital experiences on the go whether it's watching football matches, shopping online or downloading songs and videos," 
- said Robin Purohit, group president of BMC's Enterprise Solution Organization. 

"Our customers have an emotional connection with us through technology, and they expect their services to be available 24 hours a day, 365 days a year," 
- said Paul Pattinson, head of Service Management for O2. 

260 Bath Rd
Slough, SL1 4DX , x
United Kingdom
44 17 5356 5289
Industry Employees Revenue
Communications Subscribe Subscribe

Enterprise Software and Cloud Applications being used by O2 (Telefónica UK)

Vendor Old Product New Product Category Market Users VAR/SI When Live
BMC Software Legacy Applications BMC Remedy ITSM Suite IT Service Management ITSM n/a n/a 2015 2016
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Services and Operations Subscribe Subscribe 2019 2019

IT Decision Makers and Key Stakeholders at O2 (Telefónica UK)

First Name Last Name Title Email Phone
Subscribe Subscribe Head of Digital Transformation Subscribe Subscribe
Subscribe Subscribe Head of Service Management Subscribe Subscribe