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O2 (Telefónica UK) Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 18:20:55

Discover the latest software purchases and digital transformation initiatives being undertaken by O2 (Telefónica UK) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21580 O2 (Telefónica UK) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that O2 (Telefónica UK) has purchased the following applications: DigitalOcean Droplets for Application Hosting and Computing Services in 2021, Liferay Digital Experience Platform (DXP) for Web Content Management in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems O2 (Telefónica UK) is running and its propensity to invest more and deepen its relationship with DigitalOcean , Liferay , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing O2 (Telefónica UK) revenues, which have grown to $7.71 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for O2 (Telefónica UK) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

O2 is the commercial brand of Telefónica UK Limited, with over 23 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile.

Scope and Challenges

O2, the UK subsidiary of Telefónica, is leveraging the power of BMC's Remedy solution to deliver exceptional digital experiences to its 25 million customers and around 7,500 employees.

Outcome and Implications

BMC's Remedy will enable O2 an end-to-end view of the service lifecycle to stringently record and manage 100,000 change requests a year without adversely impacting the customers' service experience. The solution will be used to maintain asset registration and management of all services for the project. Also will provide IT with the tools, scalability, and agility they need to keep up with customer's expectations as the demand for digital mobile services skyrockets.

Quotes

"O2 is an expert in delivering amazing digital experiences on the go whether it's watching football matches, shopping online or downloading songs and videos," 
- said Robin Purohit, group president of BMC's Enterprise Solution Organization. 

"Our customers have an emotional connection with us through technology, and they expect their services to be available 24 hours a day, 365 days a year," 
- said Paul Pattinson, head of Service Management for O2. 


260 Bath Rd
Slough, SL1 4DX , x
United Kingdom
44 17 5356 5289
https://www.o2.co.uk/
Industry Employees Revenue
Communications 21580 $7.71B

Enterprise Software and Cloud Applications being used by O2 (Telefónica UK)


Vendor Old Product New Product Category Market Users VAR/SI When Live
LivePerson Legacy Applications LivePerson Conversational Cloud Chatbots and Conversational AI Artificial Intelligence n/a n/a 2016 2016
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Analytics CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe OSS/BSS ERP Services and Operations Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Web Application Firewalls (WAF) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2015 2016
Vendor Old Product New Product Category Market Users VAR/SI When Live
Drupal Legacy Applications Drupal CMS Web Content Management Content Management n/a n/a 2017 2017
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Analytics CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Sales Automation,Sales Engagement CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe OSS/BSS ERP Services and Operations Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2015 2016
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
LivePerson Legacy Applications LivePerson Conversational Cloud Chatbots and Conversational AI Artificial Intelligence n/a n/a 2016 2016

IT Decision Makers and Key Stakeholders at O2 (Telefónica UK)


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