RAC Insurance
832 Wellington Street,
Perth, 6005, WA,
Australia
Perth, 6005, WA,
Australia
61 1 31703
Professional Services
RAC Insurance Technographics
RAC Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RAC Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 RAC Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RAC Insurance has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, ADP PayForce for Payroll in 2016, NewBook for Real Estate Property Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RAC Insurance is running and its propensity to invest more and deepen its relationship with Microsoft , ADP , NewBook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RAC Insurance revenues, which have grown to $930.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RAC Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RAC Insurance Tech Stack and Enterprise Applications
RAC Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Oracle E-Business Suite | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, RAC Insurance migrated its core financial systems to Microsoft Dynamics 365 for Finance and Operations. The implementation targeted the ERP Financial domain and replaced Oracle E-Business Suite, establishing Microsoft Dynamics 365 for Finance and Operations as the centralized platform for corporate finance and accounting functions at RAC Insurance.
The deployment emphasized standard ERP Financial capabilities including general ledger configuration, accounts payable, accounts receivable, cash management, fixed assets, and financial reporting. Implementation work included chart of accounts rationalization, ledger and posting profile configuration, statutory reporting templates, and automation of periodic close and intercompany postings to align financial operations with corporate accounting policies.
Data migration and cutover planning were centered on systematic extraction and cleansing of transactional and master data from Oracle E-Business Suite, reconciliation of opening balances, and staged validation runs prior to go live. Cutover sequencing preserved transactional continuity for finance and accounting teams, with reconciliations and parallel runs used to verify data fidelity between systems during the transition.
Project governance instituted finance-led process standardization and role based access controls to support segregation of duties and month end controls. Operational scope covered corporate finance, accounts payable, accounts receivable, treasury and fixed asset accounting, with the Dynamics 365 for Finance and Operations rollout driving consistent financial workflows and centralized control across RAC Insurance's Australian finance organization.
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RAC Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PayForce | Payroll | HCM | n/a | 2016 | 2016 |
In 2016, RAC Insurance implemented ADP PayForce for Payroll. The deployment targeted the company payroll function supporting roughly 1,400 employees and was led from the HR Rewards and Payroll organization where the payroll team size and reward leadership were explicit stakeholders.
The ADP PayForce implementation focused on core payroll processing capabilities, configured pay run scheduling to support a move to pay in arrears in 2018, and incorporated remuneration governance, reporting and audit workflows to support annual salary reviews and total rewards administration. Configuration work included rules for statutory reporting and payroll controls aligned to enterprise remuneration policies and the Performance Planning and Remuneration domains.
Operational integration included a named connection to Workday for HR and performance planning data, with ADP PayForce consuming employee master data and remuneration inputs from Workday to drive pay calculations. The implementation supported BAU payroll operations across the RAC group, and the payroll function operated alongside HR Business Partners and Reward teams to maintain payroll accuracy and cadence.
Governance changes tied to the implementation included formal remuneration governance, structured reporting and audit processes, and the operationalization of CPS 511 and FAR compliance requirements into day to day payroll and reward activities. Ownership and ongoing service delivery remained within the HR Reward and Payroll leadership, reflecting a centralized Payroll application model using ADP PayForce.
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RAC Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NewBook | Legacy | NewBook | Real Estate Property Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 RAC Insurance deployed NewBook on its customer-facing website to deliver Real Estate Property Management capabilities for property listings and online booking workflows. The implementation uses NewBook as the web-embedded application layer, aligning the public site with a centralized booking and reservation surface for customer interactions.
Configuration and operational scope emphasize web-based booking workflows, calendar and availability management, pricing rules and customer record capture consistent with Real Estate Property Management functionality. The deployment impacts digital channels, customer service and operations teams that manage property availability and bookings, and governance is centered on application configuration, front-end orchestration and operational ownership by service operations rather than separate channel silos.
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RAC Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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RAC Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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RAC Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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RAC Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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RAC Insurance EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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RAC Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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RAC Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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RAC Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at RAC Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by RAC Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RAC Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RAC Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RAC Insurance Technographics
RAC Insurance is a Professional Services organization based in Australia,
with around 1400 employees and annual revenues of $930.0 million.
RAC Insurance operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, ADP PayForce and NewBook,
covering areas like ERP Financial, Payroll and Real Estate Property Management.
RAC Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ADP and NewBook.
RAC Insurance recently adopted applications including
NewBook in 2022, Kapiche Platform in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RAC Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RAC Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RAC Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.