Servcorp Limited Digital Transformation Initiatives

About the Customer

The technology behind Servcorp’s first “virtual office” was somewhat primitive: a piece of chalk.

The year was 1978, and Australian entrepreneur Alfred Moufarrige realized that the costs of maintaining premium office space in the MLC Centre Sydney, along with a receptionist and a secretarial staff, were eating into his company’s profits. Chalk in hand, he proceeded to divide up his office space, in hopes that he could attract another growing business to move in and reduce his overhead.

Within a year, his new company — Servcorp — occupied two full floors of the MLC Centre as well as a location in Melbourne. Growth steadily continued, as Servcorp expanded into other countries, and pioneered the virtual office concept in 1980. 
Servcorp offers office spaces, virtual offices, coworking and IT solutions in over 160 locations across 54 cities in 23 countries, across the Middle East, Asia, Europe, and the US. Servcorp is committed as always to the spirit of entrepreneurialism, providing growing businesses with the best locations, facilities, technology and people available anywhere.

Scope and Challenges

According to the Servcorp’s CTO, Daniel Kukucka, two or three years ago they had a particular set of users that had a requirement to become quite mobile and have access to storage. 

The files that need to be shared, both internally and with external parties, range from standard documents through to images and videos from the marketing and web teams.
They went to the market and look at a few options, finally chose an incumbent provider which was available at no extra cost. But that solution doesn't show up useful for the company, so users ended up working around the service, setting up their own instances of Google Drive and Dropbox to share files and collaborate.

After employees rejected Servcorp’s initial choice of cloud storage service, the company was forced to go back to the drawing board to provide a better file sharing solution for its workforce.
The second time they chose to go directly with the user group and ask what they particularly need. The feedback from that particular user group was Dropbox. 

Outcome and Implications

The two periods matched,  Servcorp’s CTO, Daniel Kukucka received an email from Dropbox that all users that had Servcorp domains attached to their accounts, in the same period when he was deciding to fully use a Dropbox Business in the company, so this put confidence in going down that path.
Servcorp rolled out the file sharing solution in 2016. Now the particular set of users that had a requirement to become quite mobile and have access to storage are satisfied. 
They set up the relevant ADFS authentication through the backend, so that way employees can use their Servcorp credentials.

Quotes

“Over the two years of having that solution in place there was a lot of pain and suffering through the business. We had a lot of negative feedback — usability was quite poor and accessibility was quite challenging.”

“Overwhelmingly when we got the feedback from that particular user group the selection was Dropbox,” said the Servcorp’s CTO.


Level 57 MLC Centre, 19-29 Martin Place
Sydney, 2000 , NSW
Australia
+61 2 9238 2100
https://www.servcorp.com/
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