Sydney, 2000, NSW,
Australia
Servcorp Limited Technographics
Servcorp Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Servcorp Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Servcorp Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Servcorp Limited has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, eSkill Talent Assessments Platform for Talent Assessment in 2020, LiveChat for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Servcorp Limited is running and its propensity to invest more and deepen its relationship with Microsoft , eSkill , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Servcorp Limited revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Servcorp Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Servcorp Limited Tech Stack and Enterprise Applications
Servcorp Limited ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Servcorp Limited implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial solution to operationalize lease accounting and centralized asset leasing processes. The rollout focused on the Asset Leasing module and staged master data migration where parent lease records were imported as the initial data set.
The implementation configured lease book constructs and schedule generation workflows inside Microsoft Dynamics 365 for Finance and Operations, with bulk schedule creation driven by the platform's batch processing capability. Specifically teams used the Create schedule batch option under Periodic to generate amortization and payment schedules at scale, and configuration work included lease book setup, schedule frequency and period posting parameters consistent with ERP Financial lease management practices.
Operational coverage centered on finance, treasury and fixed asset accounting functions, with the orchestration of batch jobs embedded into periodic closing routines. Governance emphasized staged master data migration followed by batch schedule creation to convert imported parent leases into full lease books and schedules within Microsoft Dynamics 365 for Finance and Operations.
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Servcorp Limited HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eSkill | Legacy | eSkill Talent Assessments Platform | Talent Assessment | HCM | n/a | 2020 | 2020 |
In 2020, Servcorp Limited deployed the eSkill Talent Assessments Platform to centralize skills diagnostics across its global workforce. Servcorp Limited implemented eSkill Talent Assessments Platform as a Talent Assessment solution to help HR and training teams identify skills gaps and proactively manage employee development for roles such as receptionists, secretaries, and administrative assistants.
The implementation configured role based assessment libraries, standardized test templates for front office roles, automated scoring, and reporting dashboards to produce individual and cohort level competency profiles. The eSkill Talent Assessments Platform was used to map assessed competencies to development needs and to produce structured candidate result profiles that inform training plans and capability tracking.
Rollout covered Servcorp Limited's multinational footprint of approximately 150 locations in 41 cities across 20 countries in Asia Pacific and Europe, with HR and training operations in those regions driving assessment campaigns. Deployment focused on operationalizing assessments for frontline administrative staff, enabling consistent evaluation across sites and functions within the organization.
Governance placed ownership of assessment templates and reporting with central HR and the training function, standardizing workflows for assessment scheduling, result review, and development planning. The platform positioned eSkill Talent Assessments Platform as the primary Talent Assessment tool for Servcorp Limited's HR and training teams, enabling faster identification of skills gaps and more proactive employee development as recorded in the implementation notes.
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Servcorp Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Servcorp Limited implemented LiveChat on its public website to provide real time customer engagement through a web chat layer. The deployment uses LiveChat as its Chatbots and Conversational AI solution to capture inbound inquiries from corporate clients and prospective tenants visiting the site.
The implementation centers on a website embedded chat widget and a web based operator console, leveraging standard chat session routing, canned responses, and transcript capture to support synchronous conversations. Configuration focused on session handling, agent status management, and conversation logging, consistent with Chatbots and Conversational AI functional workflows for live agent escalation and asynchronous follow up.
Operational coverage is centered on customer facing functions including front desk, sales inquiry handling, and client support, with LiveChat integrated into the site front end via the vendor provided widget. Governance prioritized chat handling procedures and dashboard driven supervision to coordinate agent shifts and ensure consistent messaging across Servcorp Limited web properties.
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Servcorp Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Servcorp Limited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2016 | 2016 |
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Servcorp Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Servcorp Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Servcorp Limited
Apps Being Evaluated by Servcorp Limited Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-18 | Servcorp Limited | Evaluated | Viewpoint Construction | Viewpoint Spectrum | Construction ERP | ERP Services and Operations |
| 2025-07-25 | Servcorp Limited | Evaluated | Ivanti | Cherwell ITSM | IT Service Management | ITSM |
| 2024-10-18 | Servcorp Limited | Evaluated | Lufthansa Systems AG | Lufthansa Systems Lido/Flight | Flight Management | ERP Services and Operations |
| 2024-10-03 | Servcorp Limited | Evaluated |
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CRM | CRM |
| 2024-08-15 | Servcorp Limited | Evaluated |
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ERP Financial | ERP |
| 2024-07-26 | Servcorp Limited | Evaluated |
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Portfolio and Investment Management | Investment Management |