Apps Run The World

Shropshire Council Digital Transformation Initiatives

Apps Run The World

About the Customer

Shropshire Council was formed in April 2009, when the new unitary council replaced the former Shropshire County Council, and five district and borough councils and employs more than 12,000. 

Shropshire Council is the local authority of Shropshire in England. It is a unitary authority, having the powers of a non-metropolitan county and district council combined.

Scope and Challenges

There are currently 200 applications and over 600 databases in use across the Council. This “Best of Breed” approach causes problems for the quality of services delivered, integration of technology and the maintenance and quality of data. Of these 200 applications, approximately fifty applications are supporting corporate processes such as the multiple CRM systems, Management Information / Business Intelligence (BI), finance, procurement, HR, payroll etc..

The vision is to rationalize the current application portfolio, build a data warehouse and install a consolidated corporate system known as an Enterprise Reporting and Planning (ERP) solution. This ERP IT solution would integrate the Council’s CRM system, HR, and finance systems and include full performance reporting and business intelligence capability to the Council. This will be delivered through the rationalization of the application (200+) and database (600+) portfolio as appropriate.

Outcome and Implications

To implement the recommended approach for Business Transformation and Technology there is a requirement to fund one-off expenditure over a five year period at a total cost of £21.324m. This is forecast to be spread over the period of five years as follows:

* Year 0 £12.905m

* Year 1 £6.3m

* Year 2 £1.499m

* Year 3 £0.460m

* Year 5 £0.160m

The ERP contract has been awarded to Methods Business & Digital Technology Ltd. who are a delivery partner of Unit4 supplying their market leading solution Unit4 Business World On!. Unit4 is a globally successful company working with 310 Public Sector and Not for Profit companies in the UKI including 63 Local Authorities.

The project is currently nearing the end of the first stage which is Design. This is a 3 stage approach based on a Local Government Value Accelerator (LGVA) template. In short, this means the software already comes with a standard public sector solution based on best practice. Stage 1 is to review the template, stage 2 is to make tweaks to the template based on Shropshire’s specific requirements and the final stage is to sign off the documented design. The Design Gateway was signed off in February 2018.


“The D365 Assets Workshop is an opportunity for public sector bodies who use Dynamics 365 to get the most out of the tool,” says Andrew Boxall, technology and communications service manager at Shropshire Council and SRO for its D365 implementation.

“Shropshire Council embarked on our D365 adoption with Hitachi Solutions in early 2018 and we want to share some of the lessons learned and even the work. This is a genuine offer of help and support but more than that, this is an opportunity for some true country-wide collaboration, with the potential to develop Dynamics 365 by harnessing our combined assets, in terms of finances and people power.”

Shirehall Abbey Foregate
Shrewsbury, SY2 6ND , x
Industry Employees Revenue
Government Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by Shropshire Council

Vendor Old Product New Product Function Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Dynamics 365 Customer Engagement Customer Relationship Management CRM n/a Hitachi Solutions 2017 2018
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2016 2017

IT Decision Makers and Key Stakeholders at Shropshire Council

First Name Last Name Title Email Phone
Subscribe Subscribe Technology and Communications Service Manager Subscribe Subscribe
Subscribe Subscribe Director of Audit Services Subscribe Subscribe
Subscribe Subscribe HR Officer Subscribe Subscribe
Subscribe Subscribe Head of Finance and Deputy S151 Officer Subscribe Subscribe
Subscribe Subscribe CEO Subscribe Subscribe
Subscribe Subscribe Head of HR and Development Subscribe Subscribe
Subscribe Subscribe Responsible Officer Subscribe Subscribe
Subscribe Subscribe Head of Treasury & Pensions Subscribe Subscribe
Subscribe Subscribe Communications Officer Subscribe Subscribe
Subscribe Subscribe Head of Human Resources & Development Subscribe Subscribe
Subscribe Subscribe Procurement Manager Subscribe Subscribe
Subscribe Subscribe Procurement Officer Subscribe Subscribe
Subscribe Subscribe Operations Manager Subscribe Subscribe