About the Customer
The University of Colorado plays a profound role in the lives of individuals, businesses, and communities throughout Colorado, across the country and around the world. Nearly half a million alumni are leaders in business, science, the arts, health care, and their communities, and they’re joined by some 15,000 more each year. In Aurora, Boulder, Colorado Springs and Denver, all four campuses are all for Colorado.
Scope and Challenges
The University of Colorado Boulder’s Housing & Dining Services is using Workforce Dimensions for more than 2,100 employees including a mix of hourly, salaried, full- and part-time, and student workers.
Transforming the employee experience by letting employees work their preferred way – The University of Colorado Boulder’s Housing & Dining Services is transforming the employee experience with Workforce Dimensions by enhancing employee productivity, motivation, and engagement.
Outcome and Implications
With Workforce Dimensions, the University of Colorado Boulder’s Housing & Dining Services benefits from a completely reimagined workforce management process. This includes leveraging the full power of the solution’s predictive capabilities to unlock valuable insights for managers.
The embedded machine learning in Workforce Dimensions detects patterns among heaps of data to help managers make more informed decisions about staffing levels and work schedules.
Workforce Dimensions also presents a personal digital consultant, Workforce Advisor, which uses AI and advanced machine learning to automate daily, time-consuming decisions, dramatically increasing the time managers spend on more strategic initiatives.
Another predictive solution in the Workforce Dimensions suite, Proactive Compliance continually projects up-to-the-minute timekeeping data into the future, identifying and alerting managers to potential compliance risks hours and even days before an issue surfaces.
The intuitive nature of the Workforce Dimensions user interface enables users to make choices with one-click actions and intelligent workflows with minimal training needed. In fact, the non-native English-speaking staff has embraced Workforce Dimensions enthusiastically because of its intuitive nature.
“Transforming the student experience starts with transforming the employee experience and workforce management is a sound business decision for universities today. Workforce Dimensions is helping us achieve our employee engagement goals in two ways: by allowing employees to work in their preferred way and helping managers work smarter by delivering strategic insights. These benefits create an important advantage for us to attract and retain talent and better serve our students.” said Chris Mullen, director of human resources, University of Colorado Boulder Housing & Dining Services.
"Increasingly higher education institutions are seeing a connection between student satisfaction, graduation rates, and overall academic outcomes with employee engagement. The University of Colorado Boulder’s Housing & Dining Services is progressive in its focus on delivering a superior employee experience with greater mobility and overall ease of use, leveraging Workforce Dimensions to achieve its goals, " said Rock Regan, director, public sector practice group, Kronos.
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