Wacom US
1455 NW Irving St,
Portland, 97209, OR,
United States
Portland, 97209, OR,
United States
1 503-525-3100
Professional Services
Wacom US Technographics
Wacom US Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wacom US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Wacom US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wacom US has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017, Coveo Relevance Cloud for Application, Web and Enterprise Search in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wacom US is running and its propensity to invest more and deepen its relationship with TeamSupport , Adobe Systems , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wacom US revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wacom US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wacom US Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Wacom US implemented TeamSupport SnapEngage. The TeamSupport SnapEngage deployment is a website embedded implementation in the Chatbots and Conversational AI category, designed to handle real time visitor engagement on Wacom's public site and to route inbound web inquiries to support personnel.
The implementation centers on a front end chat widget that captures conversations, supports scripted conversational flows, and records transcripts for support workflows. Operational ownership is aligned with web support and online customer engagement teams, with agent facing routing and queueing logic to manage service and pre sales inquiries. Governance attention focused on chat placement, response routing rules, and transcript handling to ensure consistent web engagement practices across site sections.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Wacom US deployed Adobe Connect on their website to provide hosted meeting and event capabilities. Adobe Connect serves as Wacom US's Audio Video and Web Conferencing application, delivering meeting rooms, webinar hosting, screen sharing, persistent content pods, and session recording as core functional capabilities.
The deployment is delivered as a web-embedded conferencing layer surfaced directly through Wacom's public site, with Adobe Connect instances provisioned to present meeting entry points and webinar registration funnels without a separate client distribution channel. Configuration work focused on meeting templates, host and presenter role controls, content management pods for slides and video, and persistent room provisioning to support repeatable customer-facing sessions and internal collaboration for dispersed teams. Governance centered on standardized room templates and host permissioning to enforce consistent event workflows and recording management, while integrations were implemented to link site entry flows and attendee access into the Adobe Connect experience.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Relevance Cloud | Application, Web and Enterprise Search | Content Management | n/a | 2017 | 2017 |
In 2017, Wacom US deployed Coveo Relevance Cloud to power search and content discovery on its public website. Coveo Relevance Cloud, an Application, Web and Enterprise Search solution, was provisioned as a cloud search and relevance layer to index product pages, knowledge articles, and marketing content and to deliver contextual results for site visitors.
The implementation emphasized core search capabilities common to the category, including content ingestion and indexing pipelines, query relevance tuning and ranking rules, analytics driven relevance adjustments, and front end search UI integration. Connectors were used to ingest site content and product catalog data into Coveo Relevance Cloud, and governance was organized through the digital experience team to manage relevancy rules, indexing cadence, and search telemetry that supports web shopping and customer support discovery workflows on the website.
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2012 | 2012 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Wacom US
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wacom US Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wacom US IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wacom US digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wacom US Technographics
Wacom US is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $35.0 million.
Wacom US operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Adobe Connect and Coveo Relevance Cloud,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Application, Web and Enterprise Search.
Wacom US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Adobe Systems and Coveo.
Wacom US recently adopted applications including
Axonius Cybersecurity Asset Management in 2021, Okta Identity Cloud in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wacom US’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wacom US’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wacom US technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.