Harvey Norman New Zealand selects Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI

In 2022, Harvey Norman New Zealand, a New Zealand based Retail organization with 2000 employees and revenues of $1.0B selected Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI while displacing Legacy, and integrating with the existing systems being used.

Customer	Vendor	Old Product	New Product	Category	Market	Users	VAR/SI	When	Live
Harvey Norman New Zealand	Freshworks	Legacy	Freshdesk Messaging (Formerly Freshchat)	Chatbots and Conversational AI	AI-Powered Application	n/a	n/a	2022	2022

Discover the latest software purchases and digital transformation initiatives being undertaken by Harvey Norman New Zealand and its business and technology executives by accessing the entire Harvey Norman New Zealand and its business and technology executives by becoming a Premium Subscriber. On a continuous basis, our research team identifies and updates the on-prem and cloud applications that are being used by Harvey Norman New Zealand employees from publicly available data (Press Releases, Customer References, Case Studies, Success Stories, Testimonials, RFP, RFI, etc.) as well as proprietary sources, and incorporate them into the customer profile.