MSIG Insurance selects FreshDesk Customer Support for Customer Support
In 2021, MSIG Insurance, a Vietnam based Insurance organization with 110 employees and revenues of $15M selected FreshDesk Customer Support for Customer Support while displacing Legacy, and integrating with the existing systems being used.
| Customer | Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live | MSIG Insurance | Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | n/a | 2021 | 2021 |
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FAQ - MSIG Insurance selects FreshDesk Customer Support for (Customer Support)
In 2021, MSIG Insurance selected FreshDesk Customer Support for Customer Support to modernize their CRM operations and improve scalability, visibility, and control.
The FreshDesk Customer Support deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across CRM.
MSIG Insurance is a Insurance organization in Vietnam, with approximately 110 employees and $15M in annual revenue.
MSIG Insurance has initiated the FreshDesk Customer Support implementation with an expected go-live in 2021, supporting its modernization of Customer Support processes.
MSIG Insurance has not disclosed the SI for the FreshDesk Customer Support implementation.
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