Apps Run The World

Ashley Furniture Industries Software Purchases and Digital Transformation Initiatives

Last updated on 2021-07-30 10:19:50

Discover the latest software purchases and digital transformation initiatives being undertaken by Ashley Furniture Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35000 Ashley Furniture Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Ashley Furniture Industries has purchased the following applications: Avature CRM for Candidate Relationship Management in 2018, NICE inContact CXone Cloud CX Platform for Customer Experience in 2018, Salesforce Service Cloud for Customer Support in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Ashley Furniture Industries is running and its propensity to invest more and deepen its relationship with Avature, Nice Systems, Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Ashley Furniture Industries revenues, which have grown to $6.40 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ashley Furniture Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Ashley Furniture Industries, Inc. (Ashley) is the largest furniture manufacturer in the United States and one of the largest in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.

Scope and Challenges

After implementing Microsoft Dynamics AX in early 2017 as their ERP solution Ashley has had troubled times with existing Sitecore product for eCommerce (Sitecore Experience Platform). The main problem was major business issues of downtime and poor system performance at checkout on the e-commerce site, both of which led to lost revenue opportunity. 

As the shopping experience has grown more complex — with 79% of shoppers using multiple channels to research products before buying them in-store — Ashley needed a modern, artificial intelligence-powered CRM platform that could keep pace with customer expectations and support all points of commerce on a global scale.

Outcome and Implications

At the end of 2017, they selected Salesforce Commerce Cloud and Service Cloud to unify customer experiences across all points of commerce, from shopping to fulfillment to customer service onto the Demandware platform with the help from Fusion Alliance, an IT service management company.

With Commerce Cloud, Ashley will deliver unique content, campaigns, offers, and recommendations, based on information such as browsing history and past purchases of consumers. Using Service Cloud, Ashley's customer service agents will get a 360-degree, omnichannel view of every customer, enabling them to easily pick up conversations with customers wherever their last interaction with Ashley left off. Ashley will also leverage the Salesforce Platform to build an in-store clienteling app, putting the power of a unified customer profile in the hands of its salespeople.

Quotes

"Innovation and the desire to continuously improve have been at the foundation of Ashley's success for more than 70 years," said Chris Wantlin, chief information officer and chief digital officer at Ashley Furniture. "That's why we're undergoing a complete digital transformation with Salesforce. We're moving to one unified platform for customer engagement to ensure every customer has an exceptional experience with our brand."


1 Ashley Way
Arcadia, 54612 , WI
United States
1 608-323-3377
https://www.ashleyfurniture.com/
Industry Employees Revenue
Manufacturing Subscribe Subscribe

Enterprise Software and Cloud Applications being used by Ashley Furniture Industries


Vendor Old Product New Product Category Market Users VAR/SI When Live
Avature Legacy Applications Avature CRM Candidate Relationship Management HCM n/a n/a 2018 2018
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Warehouse Management SCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Supply Chain Management SCM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2013 2015
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2013 2015
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe eCommerce eCommerce Subscribe Subscribe 2017 2017

IT Decision Makers and Key Stakeholders at Ashley Furniture Industries


First Name Last Name Title Email Phone
Subscribe Subscribe Information Technology Specialist Subscribe Subscribe
Subscribe Subscribe Sr. Vice President IT, Global Retail-ecommerce, Infrastructure & Operations Subscribe Subscribe
Subscribe Subscribe Senior Vice President of Business Analytics & Supply Chain Planning Subscribe Subscribe
Subscribe Subscribe Chief Information Officer and Chief Digital Officer Subscribe Subscribe
Subscribe Subscribe Director of Supply Chain Planning Subscribe Subscribe
Subscribe Subscribe Director of Public Relations Subscribe Subscribe
Subscribe Subscribe VP Information Technology Subscribe Subscribe
Subscribe Subscribe Executive Vice President, Chief Human Resources Officer Subscribe Subscribe
Subscribe Subscribe Corporate Accounting Manager Subscribe Subscribe
Subscribe Subscribe Sr. Director Human Resources Business Advisor Subscribe Subscribe
Subscribe Subscribe Sr. Director Strategic Business Intelligence & Analytics Subscribe Subscribe
Subscribe Subscribe EVP & Global CIO Subscribe Subscribe
Subscribe Subscribe Director of Finance Subscribe Subscribe
Subscribe Subscribe Warehouse Manager Subscribe Subscribe
Subscribe Subscribe Sr. Manager, BI & Analytics - Global Manufacturing & Quality Subscribe Subscribe
Subscribe Subscribe Vice President of Corporate Purchasing Subscribe Subscribe
Subscribe Subscribe Distribution Center Director Subscribe Subscribe
Subscribe Subscribe Executive Vice-President & Chief Information Officer Subscribe Subscribe
Subscribe Subscribe Director IT Subscribe Subscribe
Subscribe Subscribe Finance Manager - Corporate FP&A Subscribe Subscribe
Subscribe Subscribe IT Manager Business Intelligence Subscribe Subscribe
Subscribe Subscribe Manager - Office Administration / IT Purchasing / OnBase Subscribe Subscribe
Subscribe Subscribe Vice President Global Sourcing Subscribe Subscribe
Subscribe Subscribe Director Global Purchasing, Systems and Supply Chain Subscribe Subscribe
Subscribe Subscribe Vice President IT - Distribution & Transportation Systems Subscribe Subscribe
Subscribe Subscribe Vice President Human Resources Subscribe Subscribe
Subscribe Subscribe VP Finance Subscribe Subscribe