Barclaycard
1 Churchill Place,
London, E14 5HP,
United Kingdom
London, E14 5HP,
United Kingdom
44 20 7116-1000
Banking and Financial Services
Barclaycard Technographics
Barclaycard Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Barclaycard and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 87400 Barclaycard employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Barclaycard has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, MicroStrategy ONE Analytics for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Barclaycard is running and its propensity to invest more and deepen its relationship with Oracle , Visa , Mastercard or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Barclaycard revenues, which have grown to $20.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Barclaycard intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Barclaycard Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Barclaycard implemented Oracle E-Business Suite as its ERP Financial platform. The implementation targeted core finance and HR adjacent processes, concentrating on expense management, payroll outbound processing and HR data migration to support corporate payroll and travel expense workflows.
Configuration and functional modules included the Oracle E-Business Suite i-Expenses capability and a bespoke Credit Card payments interface, an EBS HR Data Migration import suite, and Payroll outbound interface functionality. Technical work delivered OA Framework extensions, BI Publisher reports, Alerts, custom Workflows, Dynamic Triggers and PL/SQL concurrent programs supporting Accumulated Mileage, Pay Award, Terms and Conditions, Auto-Pension Enrollment and Statutory VAT processing.
Integrations were explicitly developed to connect Oracle E-Business Suite to external payment and travel systems, including Credit Card payments interfaces for RBS, Barclaycard and Redfern Travel, and EBS outbound payroll interfaces built in conjunction with Logica. Operational coverage spanned Finance, Payroll, HR and Travel and Expense teams within Barclaycard, aligning transaction flows between corporate card processing and payroll vendors.
Governance and process change were addressed through custom workflow and alerting logic implemented in OA Framework and through BI Publisher reporting to surface exceptions and statutory data. The implementation emphasized application level automation and extensibility within Oracle E-Business Suite, enabling structured payroll outbound feeds and migrated HR master data ingestion without presuming outcomes or performance measures.
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Barclaycard deployed LivePerson Conversational Cloud as a Chatbots and Conversational AI solution on its United Kingdom website. The implementation places LivePerson Conversational Cloud as the primary web conversational layer for customer engagement and online self-service.
The deployment leverages core conversational capabilities typical of the Chatbots and Conversational AI category, including natural language understanding for intent classification, scripted and AI-driven dialog flows, bot orchestration, and automated escalation to human agents. LivePerson Conversational Cloud is configured to maintain session continuity and to capture conversational analytics for monitoring and tuning conversational workflows.
Operationally the solution is embedded on Barclaycard’s public website and is used by digital customer service and support teams across the United Kingdom, serving as the first line of interaction for web-based customer inquiries. The platform functions as a cloud-delivered messaging channel and conversational routing layer interfacing with the organization’s contact center handling and agent workflows.
Governance for the rollout emphasizes centralized conversational governance, iterative bot training and content governance, and defined agent handoff procedures to ensure consistent escalation and resolution workflows. Ongoing conversational analytics are used to inform tuning and operational priorities for customer service and digital engagement teams.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2012 | 2018 |
In 2012, Barclaycard implemented MicroStrategy ONE Analytics as its Analytics and BI platform to deliver operational reporting for customer billing and collections workflows. The deployment prioritized two focused reporting initiatives, eBill Reporting to track customers who opted into paperless statements and Payment Program Changes to monitor enrollment and payment activity for customers placed in managed payment programs.
MicroStrategy ONE Analytics was configured to provide scheduled operational reports and interactive dashboards, with MicroStrategy Architect responsibilities centered on data model design, report development and metadata configuration. Implementation activities included coordinating canonical data model definitions with Data Modellers, aligning feed specifications with the ETL group to populate reporting schemas, and working with subject matter experts to embed business rules, plus coordinated validation cycles with QA analysts and testers to ensure report accuracy.
Operational coverage spanned billing operations, collections and compliance teams, with the eBill Reporting stream driven by a government mandate that required on time delivery to avoid regulatory penalties. Both the eBill Reporting and Payment Program Changes projects were delivered on time, and the Payment Program Changes project was completed within the allocated budget, with staged testing and governance checkpoints used to control rollout and maintain data quality.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Barclaycard
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Barclaycard Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Barclaycard Technographics
Barclaycard is a Banking and Financial Services organization based in United Kingdom,
with around 87400 employees and annual revenues of $20.45 billion.
Barclaycard operates a diverse technology stack with applications such as
Oracle E-Business Suite, LivePerson Conversational Cloud and MicroStrategy ONE Analytics,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Barclaycard has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and MicroStrategy.
Barclaycard recently adopted applications including
VISANet in 2023, Mastercard Track in 2021 and LivePerson Conversational Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Barclaycard’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Barclaycard’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Barclaycard technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.