About the Customer
Barclaycard, part of Barclays Bank UK PLC, is a leading global payment business that helps consumers, retailers, and businesses to make and take payments flexibly and to access short-term credit and point of sale finance. The company is a pioneer of new forms of payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future. Barclaycard also partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
Scope and Challenges
The company needed to keep in competition with new entrants, with that comes the need to be ultraefficient and drive best commercial decisions.
Working in Excel daily with 39 million different cell references was very challenging due to the size of the company, there was a constant need to provide strategic insight and scenario modeling. That's what really drove to the decision to implement a solution that will solve these problems.
Outcome and Implications
After implementing the Anaplan tool in 2017, it took away a lot of the errors that were common in daily operation heavily based on Excel-based systems due to human interaction or just error informally.
With the introduction of the Anaplan tool and working with their HR partners, they expect to be able to understand that they know implicitly in real time. One of the biggest wins for them was a space that it now creates for their analysts to really start to analyze in their environment.
It's not much resourcing to demand through the course of the day within their operations but it is also to understand the efficiency of the workforce. Their goal was to understand why customers behave the way they were, that allows them to forecast more accurately and they can service their customers quicker and more effectively.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Anaplan||Microsoft Excel||Anaplan||Planning and Performance Management Platform||EPM||n/a||n/a||2017||2017|
|Subscribe||Subscribe||Subscribe||Analytics Platform||Analytics and BI||Subscribe||Subscribe||2012||2018|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Chief Executive Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Managing Director - Head of Strategic Analytics||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Workforce Planning||Subscribe||Subscribe|
|Subscribe||Subscribe||Vice President, Operations MI & Analytics||Subscribe||Subscribe|
|Subscribe||Subscribe||Vice President, Data Science and Advanced Analytics||Subscribe||Subscribe|