About the Customer
Best Market is a family-owned, regional supermarket chain with 30 stores in New York, Connecticut, and New Jersey. The company is headquartered in Bethpage, New York and has been owned by the Raitses family since the company's first store opened in Lake Ronkonkoma, New York in 1994.
Scope and Challenges
Best Market although is a mid-size company, is one of the first to implement the HCM solution from Kronos, which is known to be the future of workforce management.
Workforce Dimensions is the first of its kind to incorporate a fully responsive user interface that provides the same engaging user experience for all employees across phones, tablets, and desktops.
Outcome and Implications
Workforce Dimensions, powered by the intelligent Kronos D5 platform, in 2018 transformed how Best Market manages its 3,000 team members through a combination of breakthrough features. Workforce Advisor, the first workforce management digital assistant for managers, uses artificial intelligence (AI) and machine learning to additionally empower managers to devote greater attention to high-impact.
With real-time, embedded analytics at their fingertips, store managers will have a greater opportunity to engage and form deeper connections with team members while optimizing day-to-day workforce operations using strategic labor insights, such as employee attendance and performance metrics.
Or Raitses, Vice President and General Counsel, Best Market,
“Best Market is fully invested in prioritizing our workforce and putting our team members first. We are reimagining traditional workplace processes and learning more on workforce technology to handle low-value activities and more directly empower our people to focus on strategic or customer-facing initiatives. Together with Kronos, we are developing a transformative system that will be a competitive differentiator and genuine value-add to our company.”
Charlie DeWitt, Vice President of Business Development, Kronos,
“Best Market has been a Kronos customer for five years. In that time, we have helped the company engage with and grow its workforce by 50 percent and have been inspired by the evolution of Best Market’s employee-first, people-centric culture. With Workforce Dimensions, Best Market is reimagining the roles of its managers, meeting the rapidly evolving expectations of its team members, and transforming its entire employee experience to attract, retain, and engage the highest-performing workforce possible.”
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