Centrica
Millstream, Maidenhead Road,
Windsor, SL4 5GD,
United Kingdom
Windsor, SL4 5GD,
United Kingdom
44 17 5349-4000
Utilities
Centrica Technographics
Centrica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centrica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22147 Centrica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centrica has purchased the following applications: Serrala FinanceSuite for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2018, Microsoft Dynamics 365 Field Service for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centrica is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centrica revenues, which have grown to $26.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centrica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centrica Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Centrica deployed Serrala FinanceSuite as its AP Automation platform to centralize Accounts Payable processing and cash application workflows across the group. The implementation supports group wide Accounts Payable volumes of approximately 3m invoices and was stood up alongside an onshore delivery team of 25 and an Indian offshore BPO comprising 215 staff at the Genpact Hyderabad centre, with a stated target to expand the offshore finance footprint from roughly 15 percent to 50 percent as part of a broader finance operating model shift.
The Serrala FinanceSuite deployment covers core AP Automation functional modules including invoice capture and processing, exception handling and workflow routing, vendor payment execution, and cash application orchestration. General accounting controls were integrated in scope through balance sheet reconciliations and staged journal automation using BlackLine, and continuous improvement activities included RPA development and process optimization to reduce manual touchpoints.
Integrations were implemented with enterprise ERPs, specifically SAP and Microsoft Dynamics, with cash application processes linked to Hanse Orga and reconciliations tied into BlackLine, enabling Serrala FinanceSuite to act as the transactional orchestration layer between source systems and downstream accounting. The solution design emphasizes centralized invoice flow and payment orchestration across regional operations, including newly incorporated US operations, while maintaining system-level controls and auditability consistent with AP Automation best practices.
Operational governance was structured across Tier 1 delivery and Tier 2 oversight. Tier 1 delivery encompassed group Accounts Payable, cash applications and general accounting activity, while Tier 2 responsibilities covered BPO governance and contract delivery, internal controls, process ownership and documentation, continuous improvement, and stakeholder management including voice of the customer and NPS monitoring. The rollout aligned with a group wide finance transformation that shifts higher value financial control and FP&A activity to the outsourcer, creating explicit accountability for process governance and ongoing service delivery.
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, Centrica implemented Workday Absence Management to centralize absence workflows across HR and business stakeholders. The deployment was executed as part of a broader Workday Journeys program that included core HCM, Onboarding, Recruitment, Absence and Performance, aligning absence processes with employee lifecycle events.
Workday Absence Management was configured end to end, including business process design, testing and deployment of absence policies and entitlement calculations. The implementation included creation of complex Calculated Fields, Workday Reports and Dashboards, role based Security configuration, and the orchestration of Business Processes to support request, approval and return to work workflows. A comprehensive review of all 187 active business processes was undertaken to streamline notifications and ensure system features were fully utilized.
Integrations and data exchange were supported via Enterprise Interface Builders, and Workday Extend was used to create supplemental JavaScript based applications to enhance employee journeys. Governance was formalized through stakeholder engagement with senior leaders and a network of HR and business contacts, focusing on managing interdependencies and reducing notification noise. The program explicitly aimed to drive organisational efficiency and effectiveness and to reduce the number of notifications stakeholders received while supporting consistent Absence and Leave Management across Centrica.
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Benefits Administration | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2015 | 2016 |
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Employee Experience | HCM |
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2016 | 2016 |
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Employee Recognition and Rewards Management | HCM |
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2011 | 2011 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2005 | 2006 |
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Payroll | HCM |
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2005 | 2006 |
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Pension Administration | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2015 | 2016 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2010 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Centrica implemented Microsoft Dynamics 365 Field Service to transform how its 12,000 British Gas engineers serve customers across the United Kingdom. The Microsoft Dynamics 365 Field Service deployment targeted Field Service Management capabilities within Field Operations, centralizing scheduling, dispatch and customer appointment workflows.
Implementation emphasized intelligent automation of planning and dispatch to consolidate time intensive manual processes and reduce system fragmentation. Functional modules implemented included automated scheduling and dispatch logic, mobile work order access for field engineers, and real time status updates to support appointment reliability and operational orchestration.
The solution is underpinned by AI technology from the Microsoft Azure cloud platform and integrates with Microsoft 365 applications such as Power BI, Logic App, Flow and PowerApps to provide analytics, orchestration and low code extensions. These integrations deliver real time actionable insight to operations teams and enable customer notifications and field engineer interfaces for up to date service visibility.
Rollout covered British Gas field operations across the UK and emphasized governance around operational visibility and data driven planning, following Centrica's transition to Microsoft Azure. Public statements on the program cited reduced manual effort in planning and dispatch and improved ability to keep customers informed with accurate and timely information, positioning the Microsoft Dynamics 365 Field Service implementation as a central element of Centrica's Field Service Management modernization.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2024 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2011 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2012 | 2012 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2012 | 2013 |
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Call Center | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2011 | 2012 |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Interactive Voice Response (IVR) | CRM |
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2011 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geology and Seismic Data Processing | PLM and Engineering |
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2011 | 2011 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2011 | 2011 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2013 | 2013 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ETRM | TRM |
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2009 | 2009 |
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ETRM | TRM |
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2008 | 2008 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2022 |
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CPaaS (Communication Platform as a Service) | PaaS |
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2023 | 2023 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2009 | 2009 |
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Master Data Management | PaaS |
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2021 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2012 | 2012 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2005 | 2006 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2017 | 2018 |
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IT Decision Makers and Key Stakeholders at Centrica
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Centrica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Centrica IT executives and key decision makers. This section highlights Centrica's latest recorded technology evaluations, including SAP S/4 HANA Group Reporting for Financial Consolidation and Close on 2025-09-10, ION Openlink Endur for ETRM on 2025-07-14, and ServiceNow App Engine for Apps Development on 2025-05-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Centrica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Centrica Technographics
Centrica is a Utilities organization based in United Kingdom,
with around 22147 employees and annual revenues of $26.79 billion.
Centrica operates a diverse technology stack with applications such as
Serrala FinanceSuite, Workday Absence Management and Microsoft Dynamics 365 Field Service,
covering areas like AP Automation, Absence and Leave Management and Field Service Management.
Centrica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and Microsoft.
Centrica recently adopted applications including
Miro in 2025, Azure Hdinsight in 2023 and Cisco WebEx CPaaS in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Centrica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Centrica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Centrica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.