
Windsor, SL4 5GD,
United Kingdom
Centrica Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Centrica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Centrica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centrica has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2018, Serrala FinanceSuite for AP Automation in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centrica is running and its propensity to invest more and deepen its relationship with Workday , Serrala , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centrica revenues, which have grown to $29.20 billion in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centrica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Centrica plc is an international energy and services company. Everything they do is focused on satisfying the changing needs of our customers. They supply energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America. They have strong brands such as British Gas, Direct Energy, and Bord Gáis Energy, all supported by around 15,000 engineers and technicians.
They are driven by delivering high levels of customer service, engagement, and loyalty. Technology is increasingly important in the delivery of energy and services to our customers. They are developing innovative products, offers, and solutions, underpinned by an investment in technology.
Scope and Challenges
Centrica started its HR digital transformation by replacing its SAP HR apps with Workday HCM Cloud after realizing that its support costs were higher than modern cloud-based alternatives. Centrica went live with Workday HCM (Core HR, Benefits, Talent Performance, Absentee Management, and Compensation) in August 2016.
Now the £28bn-turnover company plans to use Workday’s technology to replace six different learning applications across the organization with a single learning management system that will allow its engineers to download instructional videos as and when required.
Last year, Centrica transformed its back and front office operations with SAP S/4 HANA, SAP Ariba (Procurement) and SAP Hybris (Billing, Sales, Digital and CRM). In March 2018, Centrica went live with SAP S/4 HANA and SAP Ariba, while SAP Hybris is still being implemented.
The company selected Aon Hewitt, which provides business process outsourcing services to Centrica, as its implementation partner for the HR transformation.
Outcome and Implications
Centrica, which had a 25-strong programme team, took the potentially risky decision to deploy all the software modules within Workday across the whole company on the same day.
That included modules for human capital management, benefits, talent performance, absentee management and compensation, including bonus cycles, time recording, and benefits.
The move made sense, says Cook, because Centrica has its main operations in the UK and North America, so it was possible to go live in one go.
Quotes
“The user interface of Workday was much better and mobile was the best on the market at the time.” Said - Rob Cook, Vice President of HR Technology, Centrica
HCM
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2017 | 2017 |
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2019 |
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2018 |
|
|
|
Expense Management | ERP Financial Management |
|
2021 | 2021 |
|
|
|
Subscription and Recurring Billing | ERP Financial Management |
|
2018 | 2019 |
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
Cloud Storage | IaaS |
|
2019 | 2019 |
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
Secure Email Gateways (SEGs) | IaaS |
|
2020 | 2020 |
|
|
|
Secure Web Gateways (SWG) | IaaS |
|
2012 | 2012 |
|
|
|
Web Application Firewalls (WAF) | IaaS |
|
2012 | 2012 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2011 | 2012 |
CRM
AI-Powered Application
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
Content Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Digital Asset Management | Content Management |
|
2012 | 2012 |
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ETRM | TRM |
|
2009 | 2009 |
|
|
|
ETRM | TRM |
|
2008 | 2008 |
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
Treasury Management | TRM |
|
2014 | 2014 |
PaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2009 | 2009 |
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
ERP Services and Operations
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Field Service Management | ERP Services and Operations |
|
2018 | 2018 |
PLM and Engineering
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Geology and Seismic Data Processing | PLM and Engineering |
|
2011 | 2011 |
|
|
|
Geology and Seismic Data Processing | PLM and Engineering |
|
2011 | 2011 |
Internet of Things
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
IoT Platform | Internet of Things |
|
2017 | 2018 |
AI Development
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ML and Data Science Platforms | AI Development |
|
2017 | 2017 |
Procurement
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
|
|
Supplier Relationship Management | Procurement |
|
2017 | 2017 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
VP of HR Operations | VP | HR | ||||
VP HR Systems and Operations | VP | IT | ||||
Director of Procurement | Director | Procurement | ||||
Director of Global Procurement Operations | Director | Procurement | ||||
Group Chief Information Officer | CXO | IT | ||||
Director of Digital Communications | Director | IT | ||||
Head of IT | Director | IT | ||||
Global Digital and Data Services Director | Director | IT | ||||
HR Director | Director | HR | ||||
Director of Learning and Development | Director | HR | ||||
Director Learning and Development | Director | HR | ||||
Head of Financial Control | Director | Finance | ||||
Group Chief Procurement Officer | CXO | Procurement | ||||
Group Procurement Director | Director | Procurement | ||||
CFO | CXO | Finance | ||||
Procurement Director | Director | Procurement | ||||
Head of Finance, Procurement & Supplier Relationship Management | Director | Procurement | ||||
Finance Director | Director | Finance | ||||
Finance Director | Director | Finance | ||||
Travel & Logistics Manager | Manager | Supply Chain | ||||
Chief Geoscientist | CXO | Operations | ||||
Geologist | CXO | Operations | ||||
Senior Reservoir Engineer | Non Manager | Operations | ||||
CFO | CXO | Finance | ||||
Chief Information Officer | CXO | IT | ||||
Head of SAP Technology | Director | IT | ||||
Head of IT Customer Experience | Director | Customer Service | ||||
Chief Technology Officer | CXO | IT | ||||
Head Of Digital Transformation Strategy | Director | IT | ||||
Deputy VP, GBS & Technology, Data & Innovation Director | Director | IT | ||||
Head of Enterprise Architecture | Director | IT | ||||
Director of IT and Business Transformation | Director | IT | ||||
Global HR Director - Centrica Business Solutions | Director | HR | ||||
Head of Customer Experience and Digital | Director | Customer Service | ||||
Tax Director | Director | Finance | ||||
HR Director | Director | HR | ||||
Customer Service Manager | Manager | Customer Service | ||||
Director of Global Telephony and Networks | Director | IT | ||||
Customer Experience Manager | Manager | Customer Service | ||||
Customer Service Team Lead | Manager | Customer Service | ||||
Head of Customer Communications | Director | Customer Service | ||||
Director, Executive Talent | Director | HR | ||||
Senior Manager Talent Acquisition | Manager | HR | ||||
Global Talent Manager | Manager | HR | ||||
Group Human Resources Director | Director | HR | ||||
Senior Product Owner - eCommerce Lead | Manager | Sales | ||||
Interim Human Resources Director | Director | HR | ||||
Senior VP Human Resources & Group Head of Industrial Relations | VP | HR | ||||
Group Head of Reward | Director | HR | ||||
Group Head of Reward, Benefits and Wellbeing | Director | HR | ||||
Group Chief Financial Officer | CXO | Finance | ||||
Payroll CoE Manager | Manager | Finance | ||||
HR Transformation Delivery - M&A, HR Systems Manager | Manager | HR | ||||
HR Director | Director | HR |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |