Centrica Digital Transformation Initiatives

About the Customer

Centrica plc is an international energy and services company. Everything they do is focused on satisfying the changing needs of our customers. They supply energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America. They have strong brands such as British Gas, Direct Energy, and Bord Gáis Energy, all supported by around 15,000 engineers and technicians.

They are driven by delivering high levels of customer service, engagement, and loyalty. Technology is increasingly important in the delivery of energy and services to our customers. They are developing innovative products, offers, and solutions, underpinned by an investment in technology.

Scope and Challenges

Centrica started its HR digital transformation by replacing its SAP HR apps with Workday HCM Cloud after realizing that its support costs were higher than modern cloud-based alternatives. Centrica went live with Workday HCM (Core HR, Benefits, Talent Performance, Absentee Management, and Compensation) in August 2016.

Now the £28bn-turnover company plans to use Workday’s technology to replace six different learning applications across the organization with a single learning management system that will allow its engineers to download instructional videos as and when required.

Last year, Centrica transformed its back and front office operations with SAP S/4 HANA, SAP Ariba (Procurement) and SAP Hybris (Billing, Sales, Digital and CRM). In March 2018, Centrica went live with SAP S/4 HANA and SAP Ariba, while SAP Hybris is still being implemented. 

The company selected Aon Hewitt, which provides business process outsourcing services to Centrica, as its implementation partner for the HR transformation.

Outcome and Implications

Centrica, which had a 25-strong programme team, took the potentially risky decision to deploy all the software modules within Workday across the whole company on the same day.

That included modules for human capital management, benefits, talent performance, absentee management and compensation, including bonus cycles, time recording, and benefits.

The move made sense, says Cook, because Centrica has its main operations in the UK and North America, so it was possible to go live in one go.

Quotes

“The user interface of Workday was much better and mobile was the best on the market at the time.” Said - Rob Cook, Vice President of HR Technology, Centrica


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IT Decision Makers and Key Stakeholders at Centrica


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