Centrica Digital Transformation Initiatives

About the Customer

Centrica plc is an international energy and services company. Everything they do is focused on satisfying the changing needs of our customers. They supply energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America. They have strong brands such as British Gas, Direct Energy, and Bord Gáis Energy, all supported by around 15,000 engineers and technicians.

They are driven by delivering high levels of customer service, engagement, and loyalty. Technology is increasingly important in the delivery of energy and services to our customers. They are developing innovative products, offers, and solutions, underpinned by an investment in technology.

Scope and Challenges

Centrica started its HR digital transformation by replacing its SAP HR apps with Workday HCM Cloud after realizing that its support costs were higher than modern cloud-based alternatives. Centrica went live with Workday HCM (Core HR, Benefits, Talent Performance, Absentee Management, and Compensation) in August 2016.

Now the £28bn-turnover company plans to use Workday’s technology to replace six different learning applications across the organization with a single learning management system that will allow its engineers to download instructional videos as and when required.

Last year, Centrica transformed its back and front office operations with SAP S/4 HANA, SAP Ariba (Procurement) and SAP Hybris (Billing, Sales, Digital and CRM). In March 2018, Centrica went live with SAP S/4 HANA and SAP Ariba, while SAP Hybris is still being implemented. 

The company selected Aon Hewitt, which provides business process outsourcing services to Centrica, as its implementation partner for the HR transformation.

Outcome and Implications

Centrica, which had a 25-strong programme team, took the potentially risky decision to deploy all the software modules within Workday across the whole company on the same day.

That included modules for human capital management, benefits, talent performance, absentee management and compensation, including bonus cycles, time recording, and benefits.

The move made sense, says Cook, because Centrica has its main operations in the UK and North America, so it was possible to go live in one go.

Quotes

“The user interface of Workday was much better and mobile was the best on the market at the time.” Said - Rob Cook, Vice President of HR Technology, Centrica


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44 17 5349 4000
https://www.centrica.com/
Industry Employees Revenue
Utilities Subscribe Subscribe

Enterprise Software and Cloud Applications Purchased by Centrica


Vendor Old Product New Product Function Market Users VAR/SI When Live
SAP Legacy Applications SAP S/4 HANA Enterprise Resource Planning ERP Financial Management n/a n/a 2017 2018
Subscribe Subscribe Subscribe Source-to-Pay Procurement and Supply Chain Cloud Procurement Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe eCommerce and Omni-Channel Commerce Solution eCommerce Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Machine Learning Platform Machine Learning Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2017 1H 2018
Subscribe Subscribe Subscribe Human Capital Management HCM Subscribe Subscribe 2017 2017

IT Decision Makers and Key Stakeholders at Centrica


First Name Last Name Title Email Phone
Subscribe Subscribe VP of HR Operations Subscribe Subscribe
Subscribe Subscribe Director Learning and Development Subscribe Subscribe
Subscribe Subscribe Global Digital and Data Services Director Subscribe Subscribe
Subscribe Subscribe HR Director Subscribe Subscribe
Subscribe Subscribe Director of Learning and Development Subscribe Subscribe
Subscribe Subscribe Director of Procurement Subscribe Subscribe
Subscribe Subscribe Director of Digital Communications Subscribe Subscribe
Subscribe Subscribe Group Chief Information Officer Subscribe Subscribe
Subscribe Subscribe Director of Global Procurement Operations Subscribe Subscribe
Subscribe Subscribe Head of IT Subscribe Subscribe
Subscribe Subscribe VP HR Systems and Operations Subscribe Subscribe