Miami, 33173, FL,
United States
Columbus Capital Lending Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Columbus Capital Lending and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 195 Columbus Capital Lending employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Columbus Capital Lending has purchased the following applications: ICE Encompass (formerly Ellie Mae Encompass) for Loan Management in 2016, Zendesk Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Columbus Capital Lending is running and its propensity to invest more and deepen its relationship with ICE Mortgage Technology , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Columbus Capital Lending revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Columbus Capital Lending intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Encompass (formerly Ellie Mae Encompass) | Loan Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016 Columbus Capital Lending implemented ICE Encompass (formerly Ellie Mae Encompass) to centralize Loan Management across its mortgage operations. The firm selected the all in one mortgage platform to enable them to process loans efficiently and compliantly while preserving the ability to customize workflows and screen logic to match internal business rules.
The implementation focused on core Loan Management capabilities typical for mortgage originations, including loan origination and intake, document management and tracking, compliance automation and rule based validations, plus configurable workflow automation to support processing, underwriting and closing activities. Columbus Capital Lending configured forms, templates and business rules within ICE Encompass (formerly Ellie Mae Encompass) to reflect its specific process flows and to give operations the ability to build and modify features as needs evolved.
Operational ownership remained with internal loan production and operations teams, who used the platform to orchestrate day to day processing across sales, underwriting and closing functions. Governance emphasized configuration control and iterative builds, enabling rapid customization while maintaining compliance controls, and delivering the efficiency and configurability the company cited as decisive in their choice of ICE Encompass for Loan Management.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Columbus Capital Lending deployed Zendesk Chat on its customer facing website. The implementation uses Zendesk Chat and is categorized as Chatbots and Conversational AI, providing an on‑site conversational channel for prospective borrowers and existing clients.
The configuration emphasizes core Chatbots and Conversational AI capabilities, including the Zendesk Chat web widget, real time messaging, chat routing, canned responses, and transcript capture. Agent consoles and session handoffs to human agents are implemented to support loan inquiry handling and customer service workflows, aligning conversational automation with live agent escalation patterns.
Operational ownership is centered in customer service and loan operations within the United States, using agent queues and administrative controls to manage conversations. Governance focuses on standardized response templates, escalation workflows, and retention of chat records to support underwriting and servicing processes, with Zendesk Chat serving as the primary conversational channel on the company website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Columbus Capital Lending implemented Microsoft 365. The firm uses Microsoft 365 on its website and as its primary Collaboration platform to support corporate productivity and external content publishing. The deployment supports the company headquarters and distributed United States staff of about 195 employees.
The Microsoft 365 deployment centers on standard Collaboration capabilities, including cloud email and calendar services, team chat and meetings, and SharePoint-based document and site publishing to support website content workflows. Administration is organized through a centralized tenant model with role-based access controls and compliance-oriented configuration appropriate for Banking and Financial Services, aligning user provisioning to corporate identity and access policies. Integration focus is on document collaboration and site content management rather than specialized back-office system integrations.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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