Since 2010, our global team of researchers has been studying Zendesk customer wins around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that are using Zendesk applications such as Zendesk Service for Customer Support, Zendesk Chat for Chatbots and Conversational AI, Zendesk Support Ticketing System for Customer Support, Zendesk Incident Management for Incident Management, Zendesk Sell (ex Base CRM) for Sales Automation and many others from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.The Zendesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Zendesk software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic market data source :Vendor | Product | Category | Market | Records |
---|---|---|---|---|
Zendesk | Zendesk Chat | Chatbots and Conversational AI | Artificial Intelligence | 3959 |
Zendesk | Zendesk Email Management | Customer Support | CRM | 1 |
Zendesk | Zendesk Explore | Analytics and BI | Analytics and BI | 1 |
Zendesk | Zendesk Gather | Community Management | CRM | 3 |
Zendesk | Zendesk Guide | Customer Support | CRM | 3 |
Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | HCM | 1 |
Zendesk | Zendesk Incident Management | Incident Management | ITSM | 12 |
Zendesk | Zendesk Sell (ex Base CRM) | Sales Automation | CRM | 9 |
Zendesk | Zendesk Service | Customer Support | CRM | 10831 |
Zendesk | Zendesk Support Ticketing System | Customer Support | CRM | 13 |
Zendesk | Zendesk Talk | Call Center,Customer Support | CRM | 0 |