Grupo Q Technographics

Discover the latest software purchases and digital transformation initiatives being undertaken by Grupo Q and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Grupo Q employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Grupo Q has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Microsoft 365 for Collaboration in 2011, SAP SuccessFactors Employee Central for Core HR in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Grupo Q is running and its propensity to invest more and deepen its relationship with Microsoft , Cloudflare , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Grupo Q revenues, which have grown to $500.0 million in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grupo Q intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Corporación Grupo Q Costa Rica S.A. sells used and new cars. The company is based in San José, Costa Rica.

Scope and Challenges

The main challenge is to understand the industry and the trends and be ready before customers even know what they want. But there are many factors to consider. The company considered it will be a while before they’ll be selling e-cars simply because Central America is lagging behind in terms of infrastructure and power supply.

Outcome and Implications

In 2016 Grupo Q implemented SAP Customer Cloud which will enable the company to manage huge amounts of information and have a unified view of all customer data from vehicle details such as engine type to the availability and the location of every single asset.

To attract and retain the best talent possible, Grupo Q implemented SAP SuccessFactors, the complete human resource management system from SAP that covers everything from payroll to employee engagement in the cloud.

The system helped Grupo Q find the right people among their 2,400 employees who can be trained to use new tools like SAP Customer Experience quickly, so they are up to speed with the analytical skills needed to deliver superior services like predictive maintenance to customers. 

Quotes

“It’s not enough to have the right spare part in the right place 99 percent of the time! It needs to be 100 percent. And yes, we need technology to do that, but more importantly, we need people with a service mindset, people who do the basics the right way.” -  said Federico Quirós, COO of Grupo Q.