About the Customer
InterGrupo provides integrated IT solutions in Colombia and Latin America. The company was founded in 1995 and is based in Medellín, Colombia with additional offices in Bogota, Barranquilla, and Cali, as well as subsidiaries in United States, Spain, Ecuador, Peru, and the Dominican Republic.
Scope and Challenges
Intergrupo needed to deliver its services and solutions as quickly and efficiently as possible in order to keep pace with constant change and customer needs. This is why they decided to undergo a digital transformation.
In 2017 they relied on skilled partners to help them on their journey, more specifically CA Technologies.
Outcome and Implications
InterGrupo transformed user support and further improved service with CA Service Desk Manager. “Our previous platform was complex and expensive as it required multiple servers for different customers, whereas now we have simplified processes and a single infrastructure for managing all our customers, which means faster resolution times and reduced costs.” - said Juan David Zuluaga, Chief Operating Officer of InterGrupo.
With the ability to provide cost-effective and reliable services, Intergrupo is rapidly becoming a leader in the field of digital transformation, helping more customers in more geographies to innovate and transform their businesses.
“Our people can now work more efficiently, and we can develop secure and high-quality applications more quickly. “For example, we can easily simulate data and environments to enable development and testing to take place at any time. As well as accelerating application development, we can also release new applications and updates faster.” - said Juan David Zuluaga, Chief Operating Officer of InterGrupo.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|CA Technologies||Legacy Applications||CA Service Desk Manager||IT Service Management||ITSM||n/a||n/a||2017||2018|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Chief Operating Officer, Intergrupo||Subscribe||Subscribe|