MedellAÂn, x,
Colombia
InterGrupo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by InterGrupo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 InterGrupo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InterGrupo has purchased the following applications: Microsoft 365 for Collaboration in 2015, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Broadcom CA Service Desk Manager for IT Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InterGrupo is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Broadcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InterGrupo revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InterGrupo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | Broadcom CA Service Desk Manager | IT Service Management | ITSM | n/a | 2017 | 2018 |
In 2017, InterGrupo implemented Broadcom CA Service Desk Manager as its IT Service Management platform to centralize user support and customer-facing service operations. The deployment consolidated multiple customer-dedicated servers onto a single infrastructure, establishing a unified service desk environment for the education organization.
The Broadcom CA Service Desk Manager implementation emphasized core IT Service Management capabilities such as incident management, change management, a service catalog, knowledge management, and workflow automation to standardize ticket lifecycles and escalation paths. Configuration work included role-based access controls and templated request workflows to support repeatable service delivery across customer accounts.
Operational scope covered InterGrupo's user support and service delivery teams and extended into application support for the company’s customers, with the service desk acting as the primary intake and orchestration layer. The implementation centralized ticketing, routing, and service orchestration to enable consistent handling of customer incidents and requests across accounts.
Governance was restructured to centralize triage procedures and standardize SLA-driven workflows on the consolidated infrastructure. According to Zuluaga, the change simplified processes, enabled faster resolution times and reduced costs, and Broadcom CA Service Desk Manager helped InterGrupo deliver higher quality services and applications to its customers.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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