InterGrupo
49 NA° 61 Sur - 68 Avenida Regional Sabaneta, Antioquia,
MedellAÂn, x,
Colombia
MedellAÂn, x,
Colombia
57 4 444 0391
Education
InterGrupo Technographics
InterGrupo Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by InterGrupo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 InterGrupo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InterGrupo has purchased the following applications: Microsoft 365 for Collaboration in 2015, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Broadcom CA Service Desk Manager for IT Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InterGrupo is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Broadcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InterGrupo revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InterGrupo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
InterGrupo Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, InterGrupo implemented Microsoft 365 to standardize Collaboration across its 1,500-employee operations in Colombia. The deployment established Microsoft 365 as the primary Collaboration application supporting corporate and academic communication and document workflows.
The Microsoft 365 implementation leveraged core services commonly associated with the platform, including Exchange Online email for organizational messaging, SharePoint Online for intranet and document libraries, OneDrive for Business for user file synchronization, Microsoft Teams for real-time collaboration, and the Office desktop suite for productivity. Configuration efforts emphasized tenant provisioning, identity alignment with organizational accounts, mailbox and site provisioning, and document library taxonomy to support both academic and administrative workflows.
Public references on InterGrupo's website indicate Microsoft 365 presence in web-facing contexts, suggesting that content publishing and federated access patterns are surfaced externally. Operational coverage included administrative, academic, and support functions, aligning Collaboration capabilities with institutional workflows across the organization.
Governance focused on role based access controls for SharePoint sites, information architecture for educational content, and structured site provisioning to centralize document collaboration. Microsoft 365 is described as the enterprise Collaboration platform for InterGrupo, with configuration and governance tailored to education sector requirements and staff productivity.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, InterGrupo implemented Salesforce Sales Cloud to centralize customer relationship and sales engagement activities. The deployment addresses Sales Automation,CRM,Sales Engagement requirements and is instrumented on InterGrupo's public website to capture and route inbound customer interactions into the CRM.
Configuration emphasized core Salesforce Sales Cloud capabilities, including lead management and lead-to-opportunity lifecycle workflows, opportunity management, account and contact management, activity and task tracking, and sales engagement automation. The implementation also leveraged configurable page layouts, validation rules, and reports and dashboards to provide pipeline visibility and sales process enforcement within Salesforce Sales Cloud.
The Salesforce Sales Cloud instance is integrated with the corporate website to surface web-originated inquiries directly into the CRM, enabling structured follow-up and engagement handoffs. Operational coverage centers on InterGrupo's sales and CRM teams, aligning front-line prospecting, enrollment outreach, and account management activities through a unified sales engagement platform.
Governance focused on instituting centralized CRM process standards, role-based access controls, and data quality rules to standardize lead routing and pipeline reporting. Ongoing configuration and reporting controls were established to support consistent sales workflows and visibility in Salesforce Sales Cloud.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | Broadcom CA Service Desk Manager | IT Service Management | ITSM | n/a | 2017 | 2018 |
In 2017, InterGrupo implemented Broadcom CA Service Desk Manager as its IT Service Management platform to centralize user support and customer-facing service operations. The deployment consolidated multiple customer-dedicated servers onto a single infrastructure, establishing a unified service desk environment for the education organization.
The Broadcom CA Service Desk Manager implementation emphasized core IT Service Management capabilities such as incident management, change management, a service catalog, knowledge management, and workflow automation to standardize ticket lifecycles and escalation paths. Configuration work included role-based access controls and templated request workflows to support repeatable service delivery across customer accounts.
Operational scope covered InterGrupo's user support and service delivery teams and extended into application support for the company’s customers, with the service desk acting as the primary intake and orchestration layer. The implementation centralized ticketing, routing, and service orchestration to enable consistent handling of customer incidents and requests across accounts.
Governance was restructured to centralize triage procedures and standardize SLA-driven workflows on the consolidated infrastructure. According to Zuluaga, the change simplified processes, enabled faster resolution times and reduced costs, and Broadcom CA Service Desk Manager helped InterGrupo deliver higher quality services and applications to its customers.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at InterGrupo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by InterGrupo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD InterGrupo Technographics
InterGrupo is a Education organization based in Colombia,
with around 1500 employees and annual revenues of $200.0 million.
InterGrupo operates a diverse technology stack with applications such as
Microsoft 365, Salesforce Sales Cloud and Broadcom CA Service Desk Manager,
covering areas like Collaboration, Sales Automation, CRM, Sales Engagement and IT Service Management.
InterGrupo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Broadcom.
InterGrupo recently adopted applications including
Salesforce Sales Cloud in 2021, Google Cloud Platform (GCP) in 2021 and Broadcom CA Service Desk Manager in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of InterGrupo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates InterGrupo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete InterGrupo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.