AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

InterGrupo Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Sales Cloud Sales Automation, CRM, Sales Engagement CRM n/a 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Broadcom Legacy Broadcom CA Service Desk Manager IT Service Management ITSM n/a 2017 2018
In 2017, InterGrupo implemented Broadcom CA Service Desk Manager as its IT Service Management platform to centralize user support and customer-facing service operations. The deployment consolidated multiple customer-dedicated servers onto a single infrastructure, establishing a unified service desk environment for the education organization. The Broadcom CA Service Desk Manager implementation emphasized core IT Service Management capabilities such as incident management, change management, a service catalog, knowledge management, and workflow automation to standardize ticket lifecycles and escalation paths. Configuration work included role-based access controls and templated request workflows to support repeatable service delivery across customer accounts. Operational scope covered InterGrupo's user support and service delivery teams and extended into application support for the company’s customers, with the service desk acting as the primary intake and orchestration layer. The implementation centralized ticketing, routing, and service orchestration to enable consistent handling of customer incidents and requests across accounts. Governance was restructured to centralize triage procedures and standardize SLA-driven workflows on the consolidated infrastructure. According to Zuluaga, the change simplified processes, enabled faster resolution times and reduced costs, and Broadcom CA Service Desk Manager helped InterGrupo deliver higher quality services and applications to its customers.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2021 2021
IT Decision Makers and Key Stakeholders at InterGrupo
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by InterGrupo Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD InterGrupo Technographics

InterGrupo is a Education organization based in Colombia, with around 1500 employees and annual revenues of $200.0 million.

InterGrupo operates a diverse technology stack with applications such as Microsoft 365, Salesforce Sales Cloud and Broadcom CA Service Desk Manager, covering areas like Collaboration, Sales Automation, CRM, Sales Engagement and IT Service Management.

InterGrupo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Salesforce and Broadcom.

InterGrupo recently adopted applications including Salesforce Sales Cloud in 2021, Google Cloud Platform (GCP) in 2021 and Broadcom CA Service Desk Manager in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of InterGrupo’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates InterGrupo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete InterGrupo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.