List of Broadcom CA Service Desk Manager Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Broadcom CA Service Desk Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom CA Service Desk Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom CA Service Desk Manager for IT Service Management include: Generali Group, a France based Insurance organisation with 82599 employees and revenues of $79.58 billion, WellCare, a United States based Insurance organisation with 15000 employees and revenues of $19.00 billion, Hyundai Heavy Industries Co, a South Korea based Manufacturing organisation with 12900 employees and revenues of $11.44 billion, HSBC France, a France based Banking and Financial Services organisation with 11700 employees and revenues of $7.00 billion, Orano (formerly Areva), a France based Oil, Gas and Chemicals organisation with 16000 employees and revenues of $5.11 billion and many others.
Contact us if you need a completed and verified list of companies using Broadcom CA Service Desk Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AXA Investment Managers | Banking and Financial Services | 2360 | $1.5B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2015 | n/a | In 2015 AXA Investment Managers implemented Broadcom CA Service Desk Manager for IT Service Management. The deployment centered on formalizing ticket processing workflows to support Level 3 support teams and night on call coverage within the firm's IT operations. Broadcom CA Service Desk Manager was configured to manage incident lifecycle, queueing and escalation paths, and SLA timers, with explicit Level 3 routing rules and ticket ownership to align with specialist support processes. The implementation used the application to centralize ticket intake and processing, standardize categorization and prioritization, and enforce escalation to night on call personnel for out of hours incidents. Configuration emphasized operational modules typical of IT Service Management such as incident management, service request handling, and escalation automation. Operational scope focused on the IT operations and support function supporting AXA Investment Managers, with Level 3 engineers accountable for remediation and night on call staff receiving routed alerts and tickets. Governance included defined ticket ownership, escalation matrices, and shift based on call schedules to ensure continuous coverage for critical incidents. The narrative reflects a focused implementation of Broadcom CA Service Desk Manager within the IT Service Management category to structure specialist support and ticket processing. | |
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Bavarian State Office for Statistics | Government | 800 | $120M | Germany | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2014 | n/a | In 2014, the Bavarian State Office for Statistics deployed Broadcom CA Service Desk Manager to provide structured ticket processing for 2nd and 3rd level support across its internal IT organization. The deployment targeted IT operations and support functions within the 800-employee government office, establishing a centralized incident intake and escalation path for internal service requests and problem reports. Broadcom CA Service Desk Manager was configured as an IT Service Management solution to manage incident lifecycles, ticket routing, prioritized queues, escalation workflows, and assignment to second and third level support teams. Configuration emphasized ticket processing capabilities, role-based access for support specialists, and procedural governance to standardize triage, escalation, and documentation of support cases across departments, aligning the application with the Bavarian State Office for Statistics IT operations and support functions. | |
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Catalent France | Life Sciences | 300 | $80M | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2018 | n/a | In 2018, Catalent France implemented Broadcom CA Service Desk Manager for IT Service Management. The deployment covers onsite office and production desktop and virtual server support across Catalent France, with an onsite support presence for the Cham Switzerland office. Broadcom CA Service Desk Manager was provisioned as the centralized incident and request intake platform and includes a Support Portal for end users. The implementation included IT Service Management modules such as incident management, change management, service catalog, and asset and configuration management, configured to orchestrate desktop support and production server workflows. The Broadcom CA Service Desk Manager Support Portal was configured for ticket creation, automated routing, and internal approval forms to handle purchasing and training requests. Integrations tied CA Service Desk Manager into the operational toolchain, using Dameware and Microsoft SCCM for remote assistance and endpoint management, and ADManager Plus to align identity and access change workflows with ticketing. Virtual server environment access was provided via VMware vSphere, with backup and restore context surfaced from Symantec Backup Exec and Veeam Backup & Replication inside ticket workflows. Procurement context and hardware lifecycle information were mapped from the Dell Premier Portal, and Compliancewire training enrollment was connected to training related support requests. Governance emphasized centralized incident intake, structured change approvals, and asset reconciliation between Broadcom CA Service Desk Manager and infrastructure sources, enabling IT operations, desktop support, and production support teams to use common ticketing and escalation paths. Broadcom CA Service Desk Manager functions as the authoritative IT Service Management system for ticketing, asset tracking, and workflow orchestration across the noted tools and sites. | |
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Banking and Financial Services | 350 | $120M | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2016 | n/a |
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Insurance | 82599 | $79.6B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2019 | n/a |
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Transportation | 17000 | $4.8B | United States | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 11700 | $7.0B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2009 | n/a |
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Manufacturing | 12900 | $11.4B | South Korea | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2007 | n/a |
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Education | 1500 | $200M | Colombia | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 20771 | $4.2B | Egypt | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Broadcom CA Service Desk Manager
- UNSW Sydney, a Australia based Education organization with 8300 Employees
- State of Mississippi, a United States based Government company with 35782 Employees
- Komi, a United Kingdom based Media organization with 28 Employees
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