Mackenzie Health Digital Transformation Initiatives

About the Customer

Mackenzie Health is a regional healthcare provider in Southwest York Region. It will include two hospitals (Mackenzie Richmond Hill Hospital and Mackenzie Vaughan Hospital) and a network of community-based services. In 2012, in conjunction with managing the construction of the Mackenzie Vaughan Hospital and to grow health care services in the area, the hospital was renamed Mackenzie Richmond Hill Hospital; both hospitals would be administered by Mackenzie Health, a new regional healthcare services provider.

Scope and Challenges

Mackenzie Health will use Workforce Dimensions for more than 2,900 healthcare professionals at Mackenzie Richmond Hill Hospital, as well as through its network of community-based services. Workforce Dimensions aligns with Mackenzie Health’s smart hospital vision, an environment where cloud computing combined with machine learning and artificial intelligence can provide insight and analysis across the entire health system at an optimized cost. Workforce Dimensions transforms workforce management, empowering employees with first-to-market tools, further strengthening Mackenzie Health’s brand as an employer of choice.

The embedded machine learning in Workforce Dimensions can detect patterns among heaps of data to help Mackenzie Health’s staff make informed decisions about staffing levels and work schedules. This will boost employee engagement as the staff will have greater flexibility and control over their work requirements.

Collaborative self-scheduling tools will allow employees to select their preferred schedules and make it easier to swap shifts and request time off, offering a more engaging experience that simplifies work-life balance. Part-time nurses, for example, who are available and eligible for only specific slots, will be automatically presented with shifts that match their availability as well as skill sets and credentials.

Workforce Dimensions will also allow employees and managers to access information on the device of their choice, providing the same engaging user experience across phones, tablets, and desktops.

Outcome and Implications

The predictive capabilities of the solution will help Mackenzie Health prevent problems pertaining to last-minute shift changes or vacancies in staffing. A digital personal consultant for managers, Workforce Advisor, which automates time-consuming and repetitive requests, unburdens managers from routine administrative tasks and helps them preempt any challenging staffing-related situations. This feature will allow Mackenzie Health’s managers to focus even more on patient-care functions.

Workforce Dimensions will also enhance Mackenzie Health’s ability to scale as the organization grows in preparation for the opening of its Mackenzie Vaughan Hospital, which will add up to 2,000 new employees.

Quotes

“True innovation in healthcare requires collaboration between industry inventors and healthcare innovators and, for this reason, Kronos is not just a vendor but a strategic partner for us. At Mackenzie Health, we are committed to fostering partnerships with innovative organizations such as Kronos to provide the best possible patient care. With Workforce Dimensions, we expect to achieve many benefits from reducing operating cost to engaging employees, and subsequently delivering world-class patient care. Ultimately, this will help us become an employer of choice for top talent as well as a healthcare provider of choice for our patients.” - said Richard Tam, Executive Vice President, and Chief Administrative Officer at Mackenzie Health.