Pacific Market International (PMI)
2401 Elliott Avenue 4th Floor,
Seattle, 98121, WA,
United States
Seattle, 98121, WA,
United States
+1 206-441-1400
Consumer Packaged Goods
Pacific Market International (PMI) Technographics
Pacific Market International (PMI) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Market International (PMI) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Pacific Market International (PMI) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Market International (PMI) has purchased the following applications: Microsoft 365 for Collaboration in 2015, Digital River Cloud-Based Subscription Billing and Commerce for eCommerce in 2015, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Market International (PMI) is running and its propensity to invest more and deepen its relationship with Microsoft , Digital River , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Market International (PMI) revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Market International (PMI) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Market International (PMI) Tech Stack and Enterprise Applications
Pacific Market International (PMI) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Pacific Market International implemented Microsoft 365 to centralize Collaboration across the organization. The deployment used a cloud tenant model of Microsoft 365 to provide core collaboration services to the company of about 550 employees headquartered in the United States. The rollout targeted corporate functions including marketing, product development, sales, and operations.
Microsoft 365 components included Exchange Online for enterprise email, SharePoint Online and OneDrive for document management and intranet content, and Microsoft Teams for real time communication and meetings. Configuration work focused on mailbox and site provisioning, Teams channel and guest access configuration, and file access policies aligned to product development and marketing workflows. These functional capabilities were implemented to support document lifecycle, synchronous and asynchronous collaboration, and intradepartmental knowledge sharing.
Identity and access governance was centralized through Azure Active Directory to manage authentication and role based access, and tenant level administrative controls were applied to enforce compliance and retention settings. Operational ownership rested with IT while collaboration champions in business teams managed site architecture, user adoption, and policy enforcement across corporate sites in the United States.
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Pacific Market International (PMI) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Digital River | Legacy | Digital River Cloud-Based Subscription Billing and Commerce | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015 Pacific Market International implemented Digital River Cloud-Based Subscription Billing and Commerce, deploying a cloud hosted eCommerce platform to support online brand stores and subscription offerings. The Digital River Cloud-Based Subscription Billing and Commerce implementation centralized commerce capabilities including subscription management, billing automation, catalog and checkout orchestration, and locale aware storefront provisioning to enable brand level eCommerce and demand marketing workflows.
PMI and Digital River aligned teams to execute rapid global locale rollouts, launching the first brand online store and demand marketing in 71 days for the US and Canada locales, and launching a second PMI online store and marketing program in 78 days for the same locales. Operational scope emphasized brand eCommerce and demand marketing, with governance focused on cross functional alignment for rollout cadence and brand investment optimization, and the collaboration expanded PMI total addressable market by 176% in just over 2 months.
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Pacific Market International (PMI) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Pacific Market International (PMI) deployed Zendesk Service as its Customer Support application. PMI is using Zendesk Service on their website to capture inbound customer inquiries and to expose self-service knowledge content to end customers.
The deployment is a cloud-hosted Zendesk Service instance embedded into PMI's public site via the Zendesk web widget, providing ticket creation, request routing, knowledge base access, and workflow automation consistent with Customer Support platforms. Configuration emphasis included structured web request forms, priority routing into centralized support queues, and published help center content for web visitors.
Operational scope centers on PMI's customer service organization, using Zendesk Service for web-originated case management and knowledge management across the company's consumer packaged goods support function. Governance practices align around web channel moderation, ticket lifecycle management, and help center content governance to standardize front-line agent workflows and centralized queue handling.
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Pacific Market International (PMI) PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
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Pacific Market International (PMI) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Pacific Market International (PMI) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Pacific Market International (PMI)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pacific Market International (PMI) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacific Market International (PMI) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacific Market International (PMI) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pacific Market International (PMI) Technographics
Pacific Market International (PMI) is a Consumer Packaged Goods organization based in United States,
with around 550 employees and annual revenues of $80.0 million.
Pacific Market International (PMI) operates a diverse technology stack with applications such as
Microsoft 365, Digital River Cloud-Based Subscription Billing and Commerce and Zendesk Service,
covering areas like Collaboration, eCommerce and Customer Support.
Pacific Market International (PMI) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Digital River and Zendesk.
Pacific Market International (PMI) recently adopted applications including
SmartSheet in 2021, Zendesk Service in 2020 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacific Market International (PMI)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacific Market International (PMI)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacific Market International (PMI) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.