About the Customer
Swiss Education Group has grown to become a world leading hospitality education network. The outstanding success of the Swiss Education Group has set new standards in the hospitality industry and provides inspiration to its graduates.
Scope and Challenges
SEG’s digital strategy aims to transform the educational experience for students, bringing the latest technological advances to the classroom and aligning education with the realities of the industry today.
Outcome and Implications
Choosing Unit4 Student Management fits right into this strategy. Unit4 Student Management is delivered cloud-first and is based on a “touch-first” philosophy, meaning all functions were developed to be mobile accessible, then built out to fit desktop use as well. As a result, students can interact with their school– send applications, access student records, pay tuition, and communicate with administration and faculty– completely via their preferred device or smartphones. While back-office users typically employ desktop systems, administrative staff and faculty can just as easily work on tablets or smartphones.An intuitive interface built for today’s mobile user applies the same concepts users have come to expect from consumer technology, while a unique workflow engine automates manual, routine tasks in bulk, empowering staff to spend more time on higher-value activities. With built-in analytics, every administrative user can easily analyze and demonstrate improvement on key institutional metrics.
"The new system will have a huge impact at all levels of the organization and it was important to us that Unit4 was committed to supporting us through all stages of the implementation and beyond. We were not just looking for a vendor, but a business partner. We needed a system that can continually adapt to our strong student growth and support our expansion of programs, including shorter, non-traditional courses. Another key element was the improved student experience, which we expect to have a significant impact on student satisfaction and retention. And lastly, we liked how the system is able to simplify and automate routine tasks, can replace many remaining paper-based processes, so that our staff can focus most of their time on high-quality student interaction.”- said Ronan Fitzgerald, COO at SEG.
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